GAST Avaliações 

153
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Muy buena experiencia de compra. El proceso desde el principio inspira mucha confianza y, sin duda, mis próximas gafás las volveré a comprar de nuevo en GAST.

Avaliado com 1 de um total de 5 estrelas

I've never written a review before but they an absolute scam company. I loved their sunglasses until they started charging crazy duty import charges WITHOUT informing the consumer. They charge y... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

ordered from UK for 2 pairs. i was charged import fees in addition to local VAT already included in the price. What the company is supposed to do is remove the VAT since it’s paid at the border for... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Occhiali davvero favolosi ! Comprato i logobilla black ,stile mai visto da nessuna parte e qualità senza pagaragoni ! Semmai dovessi perderli non aspetto un giorno prima di tornare a prendere un al... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de óculos de sol

Escrito pela empresa

Independent eyewear label based in Milan, Italy.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

153 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(153)

14 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I ordered a pair of GAST Sirio optical…

I ordered a pair of GAST Sirio optical glasses from GAST.
They arrived on time and in perfect condition.
This is the first pair of my life whitch I am totaly love with and I am wearing opticals since 1984.
Big bold chunky perfectly polished beuty.
The quality the shape and the material is spot on.
Regarding the measurementes and by blind without try is quiet simple for those who has existing frame. Use your existing frame's measurements and a littlebit magination and it works.
I got what I hoped for❣️
Thank's to Mattia from GAST and Robert from Spectacle Factory

31 de janeiro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good frames, not so good customer service

Edit: And to Gast's response, how about you start with the plenty of 1-star reviews about your terrible customer service lmao.

Their frames are nice, customer service needs improvement.

4 de janeiro de 2025
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Hello Johnny, thank you for your feedback even if we don't know which order you are talking about. Thanks, Gast.

Avaliado com 5 de um total de 5 estrelas

Best eyewear ever bought

Best eyewear ever bought, no one has same value for money! I own 3 pairs and I’m looking forward for the next one!

1 de janeiro de 2025
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Thank you Luke!

Avaliado com 1 de um total de 5 estrelas

Extremely Disappointed with Refund Process and Lack of Communication at Gast

I am extremely disappointed with Gast regarding the refund process for the glasses I returned. I initially purchased four glasses to try different designs and decided to return three of them. I received the return label on November 15th, and the returned items were delivered back to Gast by November 21st.
Their FAQ states that refunds will be processed within five working days after receiving the returned items. However, it has been significantly longer than that, and despite my numerous attempts to reach out, I have not received any response.
This lack of communication and delay in processing my refund is completely unacceptable. I trusted Gast to handle this transaction professionally, and I am now left waiting for the refund without any acknowledgment of my inquiries.
I hope this review prompts Gast to address this issue swiftly and restore my trust in their services.

2 de dezembro de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Hello, refund has been issued within 5 working days since we got the return. Thanks, GAST.

Avaliado com 1 de um total de 5 estrelas

Horrendous customer service, scam of money

Item refunded due to their end not being able to ship it out, however money was never refunded back to me even after almost 2 months

9 de outubro de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Hello Wei, this review is wrong. Please check your bank account. Thanks! Gast

Avaliado com 2 de um total de 5 estrelas

Unresponsive Customer Service

I wanted to order a pair of glasses to Canada and had a few questions before making my purchase. I asked about the return policy for orders from Canada and requested more information about the glasses since there was only one picture on the website. Unfortunately, I never received a response.

I will update my review if they respond and I proceed with the order, and everything goes well.

3 de novembro de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Hello, we replied providing the link of our return policy (https://www.gast-shop.com/returns/) and saying that all the available pictures are the ones on the website. Thanks! Gast

Avaliado com 5 de um total de 5 estrelas

Best Bang for Buck Sunglasses!

I bought a pair of Gast sunglasses based on the glowing reviews I heard on you tube. Now that I have recieved them and tried them on I can confidently say these must be amongst the best bang for buck glasses out there. They positively shout quality, from the acetate frames to the top notch hinges and the anti reflective lenses. I couldn't be more pleased. I live in Canada, so I was also very impressed that they honoured the free shipping on your first order inspite of where I was in the world. Very generous that! Unfortunately my first pair 'got lost' in transit by UPS. I emailed Gast support and they sent another pair, no quibbles made. I had paid the import taxes and fees on the first pair that never arrived and so Gast paid the fees on the second pair. Top notch customer service that! Highly highly recommended. I will definitely be buying from Gast again and recommending them to all my friends

2 de outubro de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Thank you James!

Avaliado com 3 de um total de 5 estrelas

Good quality glasses but frustrating customer service

I’ve been pleased with the quality of glasses from Gast, but unfortunately, my experience with the return process has been frustrating. I initiated a return [insert time 10 days ago and haven’t received any updates or communication since. While I understand delays can happen, clearer and more timely communication would make a big difference.

20 de setembro de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Hello, you can read our return policy on our website. Thanks for the feedback!

Avaliado com 5 de um total de 5 estrelas

The glasses are stylish & first rate 👍

The glasses are stylish & first rate. The presentation box & eyeglass case are also 1st class & it came well packaged by USPS mail. thank you so much & will order more Fast to add to my collection.

16 de setembro de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Thank you Duncan!

Avaliado com 4 de um total de 5 estrelas

Great product but customer service could be improved.

Bought a pair of LAVIVO Black which I am very happy with but customer service could be better. DHL lost the package and reaching customer service was quite tricky. However, action was swift once I was able to reach them about the lost package and they sent a replacement which came in good time.

30 de maio de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Ciao Jh, glad you got the replacement pair! Thanks!

Avaliado com 1 de um total de 5 estrelas

Horrible customer service

Non-existent customer care. They claim to respond within 48 hours. I had sent them two emails enquiring about a product as I am ordering in the UK. No response. I still went ahead and purchased it as I liked it way too much. It's been a week and the status is still showing as awaiting to be packed!! And had also emailed them again with the order number as well but no response again. Only bought this as I trusted the reviews from a YouTube channel, which now I think seems to be their paid promotion partners!

15 de agosto de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Hello Tony, we sent you an email about the delay of your order due to a production delay. We asked you if you were open to wait few more days or you preferred a full refund and you communicated that waiting was fine for you. That's the communication between you and our Customer Service, at least you are satisfied with frame as you kept it. Thanks! Gast

Avaliado com 2 de um total de 5 estrelas

I decided to return a part of my order

I decided to return a part of my order. I sent the return request about 4 weeks ago. I got a confirmation that I would receive my return label within 15 days. I haven't got anything so far. I have sent two emails but they haven't replied.
I really don't want to give a negative comment but I don't see the way to resolve my problem.

15 de agosto de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Hello, return label was sent after 2 working days. Please check inbox, we just sent it again. Thanks, GAST.

Avaliado com 5 de um total de 5 estrelas

E' gia il quarto paio di occhiali che…

E' gia il quarto paio di occhiali che prendo della GAST, fantastici soprattutto per la qualità della montatura, molto superiori anche ai modelli più rinomati. Aspetto ora la nuova collezione invernale

10 de julho de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Grazie mille Davide!

Avaliado com 1 de um total de 5 estrelas

I ordered two pairs of sunglasses to be…

I ordered two pairs of sunglasses to be shipped to the UK about 3 weeks ago now. I have tracked the parcel and it got told by UPS that GAST haven’t provided the necessary documentation for it to be shipped to the UK so the product is still with them. I have emailed GAST 4 times for an update and still not heard back.

10 de junho de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Hello Tom, we will check this issue and come back to you asap. Thanks, GAST.

Avaliado com 2 de um total de 5 estrelas

Unstable Refund/ No contact

I purchased a product, and almost 2 weeks later the company decided to reimburse me since they were out of stock. At the time of purchase, they were in stock. I was super excited and checked every day for an update on shipping. Well, the problem is I lost money in the purchase. The waiting and later reimbursement also caused the euro to change price to the US dollar. I lost some money because of this. I’ve been emailing for at least a week with evidence of this but no reply. At least 4 emails. Disappointing! I really was excited!

24 de junho de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Hello Alicia, you order was refunded because unfortunately the courier lost the parcel, we opened a claim (investigation takes 2 weeks), but they didn't find it and in the meanwhile the item went out of stock, that's why we refund it. Regarding refund amount we refund the same amount in the same currency you paid, if you got less money please contact your bank. We replied to your emails, but it seems you didn't get them, please check spam also. Thanks, GAST.

Avaliado com 4 de um total de 5 estrelas

Great quality frames

Wow the quality of these frames is incredible especially for the price point equally as good as Moscot or Persol if not better. I’ve had four pairs delivered and can’t see a fault with any. I have only dropped one star because I contacted Gast twice with queries never had a response on either.

16 de maio de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Thank you so much Emma!

Avaliado com 5 de um total de 5 estrelas

Best eyewear brand

Its been a couple months now that i bought the HUG and im still blown away by how incredible it is.
Never been so happy about a product! It looks amazing, it feels amazing. The quality is outstanding. Worth every penny.
RayBan is soulless trash compared to this.
To everyone who reads this, treat yourself and get some eyewear from Gast. You wont be disappointed!
(This is not sponsored, i just really love my sunglasses) :D

Ps: even the case you get with you glasses is top notch. Not your ordinary cheap soft bag but a leather (or leather like) hard case.
Everything about Gast screams QUALITY and LOVE.

23 de fevereiro de 2024
Avaliação não solicitada
logotipo da GAST

Resposta da GAST

Thank you so much Aron!

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