I had a very bad experience with Gaura Travel. They took my payment a month in advance, but just 3–4 days before my flight, they told me the booking had never been confirmed. Then they asked me to p... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very awful customer experience for refunds My honest opinion don't ever think of booking with this travel agency. They have the most pathetic process of customer service and their portal is too shady... Ver mais
Absolutely terrible service. I would never recommend this company to anyone. I booked tickets for my family and contacted the company continuously for 10 days to request an increase in the l... Ver mais
Very poor experience with Gaurav Travels. Their agent Kubra assisted me in booking ticket return tickets from Melbourne to Delhi and all she spoke were lies. Either she was unaware of the process or s... Ver mais
Detalhes da empresa
Escrito pela empresa
Gaura Travel is a multi award winning online booking travel agency, specialist Indian travel agents, based in Melbourne, Australia. Search and find deals on flights and hotel bookings.
Informações de contato
Suite 3, Level 6, 60 Albert Road, 3205, South Melbourne, Austrália
- 1300 359 463
- customercare@gauratravel.com.au
- gauratravel.com.au
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

Resposta da Gaura Travel
I booked with them so many time and…
I booked with them so many time and never had any problem with anything.
Easy and fast great prices.

Resposta da Gaura Travel
Gaura Travel is absolutely good for…
Gaura Travel is absolutely good for booking tickets for India travel.

Resposta da Gaura Travel
Worst exprience ever with booking tickets
We had booked our tickets through Gaura travels early Jan 2022 The flight path was through Malaysia and since flights were going to India ,we were booked through Singapore and Airlanka then to Bnagalore.Our return first week of Feb 2022 did not go thro as well,I do understand circumstance beyond their control,We kept Calling Guara travels 10. days before our departure date enquiring if the flights were going through The same response it was definitely going through We were advised 8 hours before our flight that the return flight was not going.We lost money booking RTPCR tests And cancelled TAXI booking And hotel booking as we had to rebook at a higher price.We eventually returned back to Melbourne through another airlines paying more than business class fare one way.No response from Guara travels.The best is yet to come One of our friends also has similar booking and exact dates of departure ,got a refund of $1000 for the return flight cancelled ny MAL we got $800 less for no reason ,no explanation.After calling everyday to the call Centre im MumbaiWe were assured to fill in our complaint (done this several) time uploaded as per instructions To date no response & we are still awaiting a call from a so called team leader ARNAV promising to call but nothing to this date
PLEASE BE WARE OF SCAMMER TRAVEL COMPAn
Y CALLED GUARA

Resposta da Gaura Travel
They are very fake and made their own…
They are very fake and made their own rule to not refund money. The company should close, if one person had injured bad and in hospital on the day of travel ,submit medical document even they said cannot refund money. Ticket cost was $7000. Medical reason had avoided by them can they tell why? During covid time all airlines refunded money exept them.please don't book with them.

Resposta da Gaura Travel
Unsupport customer support
Unsupport customer support
Even though airlines paid the money but this agent won't return.
Money Afraid
No response from customer supports
Past this above saying that not refunding money even though airlines paid

Resposta da Gaura Travel
Please beware of Gaura travel agency !! it's a big fraud company.
Gaura travel agency is a fraud and scam company. Travel agents working over there are so dodgy. Worst experience and poor service. Please read all the reviews on the Trustpilot (au.trustpilot.com) and other reviews on social media. Please don't attract to some of the paid reviews on the Google. Please do your own research and check with your close known friends who used their services earlier and decide if you really want to consider Gaura travels. Don't attract price instantly and do your own research in all aspects and decide. I found if you’re using Gaura travels that means you are risking your trip for sure. If you don't have travel insurance, it's even more complicated. The reason is you don't know you trip is confirmed before 10hrs and you will not have ticket until 10hrs before. I wish I had read the reviews on here before I booked the ticket with them with Charted flight. It's worst experience and dodgy company. The flight condition is pathetic. They used scoot flight as a charted flight. I can’t express my frustration with charted flight journey. I checked with other who were there in same flight from India to Sydney around 45 folks and all of them said same thing and expressed their frustration. Experience is worst. Some of them received ticket 8hrs before actual boarding time. Please imagine you need to travel and you don't have a confirmed ticket. The worst thing is you don't even know the actual travel plan and in last minute they will decide the route of the trip. It's so dodgy company and service staff are pathetic. Especially, think this COVID times you need to do declaration source and destination Airports/countries and without having proper flight details and route map then we can't proceed with declarations. Another thing is COVID PCR generally recommends prior to 72 hrs as per Airline’s guidelines but Gaura travel staff asked me to book just before 24 hrs of the actual flight so that if there are any lay over in other countries PCR test is valid. My trip was delayed in Colombo for no reason around 14 hrs and I have a take Srilanka visa ($35 USD) on my own to be able to fly with Gaura travel. I felt so sorry for some family with kids and their struggles with journey and flight booking. Finally, if you ask for refunds then that's it and you will never get it.
I am planning to report them to ACCC and Fair work ombudsman over for their fraud services. If anyone is interested, then please join together and report the same. Another thing is they will not send the ticket price invoice on the email, and it will over phone we need to transfer the full amount to their bank account. They will not issue invoice with details of the pricing also. It would be appreciated if you book a ticket with direct airlines rather than these sort of dodgy travel companies. Some reasons I haven't done enough research prior to my booking due to my personal circumstances. However, I would definitely not recommend anyone Guara travels for their travel booking.

Resposta da Gaura Travel
I booked the qatar airways flight with…
I booked the qatar airways flight with gaura travels and because i tested positive for covid i had to cancel the flight 5 hours prior, but when i called them and told my situation they said the flight was non refundable but when i called the airline they said the flight is totally refundable and it is clearly mentioned on their website, i booed for 1500 and now they says the cancellation fees is 940 dollars and they will proceed the refund in 5 months, this was my worst experience and i would never ever suggest anyone to choose them as your travel consultant they eat peoples money they don not deserve to be choosen for any travel consultancy.

Resposta da Gaura Travel
“Gaura Travel BIGGEST CHOR IN TRAVEL…
“Gaura Travel BIGGEST CHOR IN TRAVEL INDUSTRY “
Don’t book with Gaura Travel they are scum bags.
I tried to book the flights for my family. Checked out for my wife and son and when I was paying for my ticket, the price got increased $1000 more during the check out. Completely unethical and illegal.
I have used them many times before but their service has become worst.
Stay away from them.
Complained to consumers affairs.
#ConsumerAffairs #currentaffairs
#gauratravel

Resposta da Gaura Travel
They have wasted my 25days and many…
They have wasted my 25days and many calls in 25 days to book a flight using my credit from my previous cancelled flight with them but no Luck. They dont deserve any more time of mine. Lodging a complain with consumer affairs and a relevent ombudsman to deal with them.....One work for them "CRAP"

Resposta da Gaura Travel
The Worst Experience
I booked two tickets in August 2019, and the flights had been cancelled because of the pandemic. Now, it has been more than two years and I AM STILL WAITING FOR A REFUND. I called Gaura team several times but each and every time I had received an assurance email but nothing else.

Resposta da Gaura Travel
Most pathetic service I’ve received in…
Most pathetic service I’ve received in recent times. Never book a flight with them as they can’t keep up on their commitments in regards to dates or flights. They will charge you a premium price but fail to confirm the date of travel or they will reschedule the flight. Their customer service is equally awful. I spoke to a lady called Sarmistha who was rude, started screaming at me and threatened to get a refund when I was asking the reason for rescheduling. She put on hold and never came back on the call. Pretty annoyed with them.

Resposta da Gaura Travel
Professionalism, Quality, Responsiveness, Value

Resposta da Gaura Travel
Be cautious before u book any ticket…
Be cautious before u book any ticket from this agency.. big liars!! Specially during covid they will keep postponing your flight and let you know at last minute..Don’t book ticket ..highly disappointed with the service.

Resposta da Gaura Travel
It was a very good experience booking…
It was a very good experience booking ticket with Gaura travel.....👍🏻👏🏽

Resposta da Gaura Travel
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







