Gaura Travel Avaliações 

129
O TrustScore é 1 de um total de 5

1,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I had a very bad experience with Gaura Travel. They took my payment a month in advance, but just 3–4 days before my flight, they told me the booking had never been confirmed. Then they asked me to p... Ver mais

Avaliado com 1 de um total de 5 estrelas

Very awful customer experience for refunds My honest opinion don't ever think of booking with this travel agency. They have the most pathetic process of customer service and their portal is too shady... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible service. I would never recommend this company to anyone. I booked tickets for my family and contacted the company continuously for 10 days to request an increase in the l... Ver mais

Avaliado com 1 de um total de 5 estrelas

Very poor experience with Gaurav Travels. Their agent Kubra assisted me in booking ticket return tickets from Melbourne to Delhi and all she spoke were lies. Either she was unaware of the process or s... Ver mais

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Gaura Travel is a multi award winning online booking travel agency, specialist Indian travel agents, based in Melbourne, Australia. Search and find deals on flights and hotel bookings.


Informações de contato

1,2

Muito Ruim

O TrustScore é 1 de um total de 5

129 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,2

Todas as avaliações

(129)

21 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

awsome service

awsome service highly recommended.

2 de junho de 2022
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Sarbjot! Thank you so much for your kind review. We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again :)

Avaliado com 5 de um total de 5 estrelas

I booked with them so many time and…

I booked with them so many time and never had any problem with anything.
Easy and fast great prices.

27 de maio de 2022
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello, Jas! We are so happy that you have always had a good experience with us. We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.

Avaliado com 4 de um total de 5 estrelas

Good customer services

27 de maio de 2022
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Thank you so much for your testimonial, YT Astro! We hope to be able assist you more in the future, and thank you for trusting Gaura Travel :)

Avaliado com 5 de um total de 5 estrelas

Gaura Travel is absolutely good for…

Gaura Travel is absolutely good for booking tickets for India travel.

23 de maio de 2022
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello, Seema! Thank you so much for your testimonial! We hope to be able assist you more in the future, and thank you for trusting Gaura Travel :)

Avaliado com 1 de um total de 5 estrelas

Worst exprience ever with booking tickets

We had booked our tickets through Gaura travels early Jan 2022 The flight path was through Malaysia and since flights were going to India ,we were booked through Singapore and Airlanka then to Bnagalore.Our return first week of Feb 2022 did not go thro as well,I do understand circumstance beyond their control,We kept Calling Guara travels 10. days before our departure date enquiring if the flights were going through The same response it was definitely going through We were advised 8 hours before our flight that the return flight was not going.We lost money booking RTPCR tests And cancelled TAXI booking And hotel booking as we had to rebook at a higher price.We eventually returned back to Melbourne through another airlines paying more than business class fare one way.No response from Guara travels.The best is yet to come One of our friends also has similar booking and exact dates of departure ,got a refund of $1000 for the return flight cancelled ny MAL we got $800 less for no reason ,no explanation.After calling everyday to the call Centre im MumbaiWe were assured to fill in our complaint (done this several) time uploaded as per instructions To date no response & we are still awaiting a call from a so called team leader ARNAV promising to call but nothing to this date
PLEASE BE WARE OF SCAMMER TRAVEL COMPAn
Y CALLED GUARA

29 de abril de 2022
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Uma, we would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. If you have done so and haven't gotten a reply yet, could you please share us your order ID? Thank you.

Avaliado com 1 de um total de 5 estrelas

They are very fake and made their own…

They are very fake and made their own rule to not refund money. The company should close, if one person had injured bad and in hospital on the day of travel ,submit medical document even they said cannot refund money. Ticket cost was $7000. Medical reason had avoided by them can they tell why? During covid time all airlines refunded money exept them.please don't book with them.

17 de fevereiro de 2022
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Amrit. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead! Apologies once again 🙏

Avaliado com 1 de um total de 5 estrelas

Unsupport customer support

Unsupport customer support

Even though airlines paid the money but this agent won't return.

Money Afraid

No response from customer supports
Past this above saying that not refunding money even though airlines paid

31 de janeiro de 2022
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Rakesh. We would definitely be refunding the money once we receive the money from the airlines. Anyhow, we would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, and have a nice day ahead! Apologies once again 🙏

Avaliado com 1 de um total de 5 estrelas

Please beware of Gaura travel agency !! it's a big fraud company.

Gaura travel agency is a fraud and scam company. Travel agents working over there are so dodgy. Worst experience and poor service. Please read all the reviews on the Trustpilot (au.trustpilot.com) and other reviews on social media. Please don't attract to some of the paid reviews on the Google. Please do your own research and check with your close known friends who used their services earlier and decide if you really want to consider Gaura travels. Don't attract price instantly and do your own research in all aspects and decide. I found if you’re using Gaura travels that means you are risking your trip for sure. If you don't have travel insurance, it's even more complicated. The reason is you don't know you trip is confirmed before 10hrs and you will not have ticket until 10hrs before. I wish I had read the reviews on here before I booked the ticket with them with Charted flight. It's worst experience and dodgy company. The flight condition is pathetic. They used scoot flight as a charted flight. I can’t express my frustration with charted flight journey. I checked with other who were there in same flight from India to Sydney around 45 folks and all of them said same thing and expressed their frustration. Experience is worst. Some of them received ticket 8hrs before actual boarding time. Please imagine you need to travel and you don't have a confirmed ticket. The worst thing is you don't even know the actual travel plan and in last minute they will decide the route of the trip. It's so dodgy company and service staff are pathetic. Especially, think this COVID times you need to do declaration source and destination Airports/countries and without having proper flight details and route map then we can't proceed with declarations. Another thing is COVID PCR generally recommends prior to 72 hrs as per Airline’s guidelines but Gaura travel staff asked me to book just before 24 hrs of the actual flight so that if there are any lay over in other countries PCR test is valid. My trip was delayed in Colombo for no reason around 14 hrs and I have a take Srilanka visa ($35 USD) on my own to be able to fly with Gaura travel. I felt so sorry for some family with kids and their struggles with journey and flight booking. Finally, if you ask for refunds then that's it and you will never get it.
I am planning to report them to ACCC and Fair work ombudsman over for their fraud services. If anyone is interested, then please join together and report the same. Another thing is they will not send the ticket price invoice on the email, and it will over phone we need to transfer the full amount to their bank account. They will not issue invoice with details of the pricing also. It would be appreciated if you book a ticket with direct airlines rather than these sort of dodgy travel companies. Some reasons I haven't done enough research prior to my booking due to my personal circumstances. However, I would definitely not recommend anyone Guara travels for their travel booking.

21 de janeiro de 2022
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Raj. I can totally feel your frustration as I read through the experience that you had to go through while travelling with us. We truly apologize for the inconvenience that we have caused. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Again, we apologize.

Avaliado com 1 de um total de 5 estrelas

I booked the qatar airways flight with…

I booked the qatar airways flight with gaura travels and because i tested positive for covid i had to cancel the flight 5 hours prior, but when i called them and told my situation they said the flight was non refundable but when i called the airline they said the flight is totally refundable and it is clearly mentioned on their website, i booed for 1500 and now they says the cancellation fees is 940 dollars and they will proceed the refund in 5 months, this was my worst experience and i would never ever suggest anyone to choose them as your travel consultant they eat peoples money they don not deserve to be choosen for any travel consultancy.

3 de janeiro de 2022
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello, Balvinder. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Apologies once again.

Avaliado com 1 de um total de 5 estrelas

“Gaura Travel BIGGEST CHOR IN TRAVEL…

“Gaura Travel BIGGEST CHOR IN TRAVEL INDUSTRY “

Don’t book with Gaura Travel they are scum bags.
I tried to book the flights for my family. Checked out for my wife and son and when I was paying for my ticket, the price got increased $1000 more during the check out. Completely unethical and illegal.
I have used them many times before but their service has become worst.

Stay away from them.

Complained to consumers affairs.
#ConsumerAffairs #currentaffairs
#gauratravel

20 de dezembro de 2021
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello, Jigar. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Apologies once again!

Avaliado com 1 de um total de 5 estrelas

They have wasted my 25days and many…

They have wasted my 25days and many calls in 25 days to book a flight using my credit from my previous cancelled flight with them but no Luck. They dont deserve any more time of mine. Lodging a complain with consumer affairs and a relevent ombudsman to deal with them.....One work for them "CRAP"

23 de novembro de 2021
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Parveen. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Apologies once again.

Avaliado com 1 de um total de 5 estrelas

The Worst Experience

I booked two tickets in August 2019, and the flights had been cancelled because of the pandemic. Now, it has been more than two years and I AM STILL WAITING FOR A REFUND. I called Gaura team several times but each and every time I had received an assurance email but nothing else.

19 de outubro de 2021
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Ushwinder, if you are still waiting for a refund it is because we also have not received the money from the airlines. However, we are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you and apologies once again.

Avaliado com 1 de um total de 5 estrelas

Most pathetic service I’ve received in…

Most pathetic service I’ve received in recent times. Never book a flight with them as they can’t keep up on their commitments in regards to dates or flights. They will charge you a premium price but fail to confirm the date of travel or they will reschedule the flight. Their customer service is equally awful. I spoke to a lady called Sarmistha who was rude, started screaming at me and threatened to get a refund when I was asking the reason for rescheduling. She put on hold and never came back on the call. Pretty annoyed with them.

27 de setembro de 2021
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Rana, I could feel your frustration while reading through your review, and I would like to apologize for what the company has made you go through. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, and apologies once again.

Avaliado com 4 de um total de 5 estrelas

Good experience

10 de agosto de 2021
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello, Harbindar! Thank you so much for your testimonial. We hope to be able assist you more in the future, and thank you for trusting Gaura Travel :)

Avaliado com 1 de um total de 5 estrelas

Be cautious before u book any ticket…

Be cautious before u book any ticket from this agency.. big liars!! Specially during covid they will keep postponing your flight and let you know at last minute..Don’t book ticket ..highly disappointed with the service.

3 de junho de 2021
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello, Tenzin. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, and apologies once again.

Avaliado com 5 de um total de 5 estrelas

Excellent helpful staff 24/7

6 de maio de 2021
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Ekta! Thank you so much for your kind testimonial and review. We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.

Avaliado com 5 de um total de 5 estrelas

EXCELLENT SERVICE.

14 de abril de 2021
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Piyush! Thank you so much for your review, we are glad that you had a good experience travelling with us, Gaura Travel. Hope that you reached home safely and that we will be able to assist you again in near future.

Avaliado com 5 de um total de 5 estrelas

Awesome flight and helpful staff

13 de abril de 2021
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Ranvir. Thank you so much for your kind review, we are glad that you had a good experience travelling with us! Hope to be able to assist you again in near future.

Avaliado com 5 de um total de 5 estrelas

It was a very good experience booking…

It was a very good experience booking ticket with Gaura travel.....👍🏻👏🏽

1 de março de 2021
Avaliação não solicitada
logotipo da Gaura Travel

Resposta da Gaura Travel

Hello Diwan, thank you so much for your kind review and we are glad that you had a good experience with us! We hope to be able to cater to your travel needs soon again in the future!

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