Royal Dutch Gazelle North America Avaliações 

162
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Smooth, easy to ride and powerful. A quality bike at a fair price. The continuous/variable gear drive is quiet and no maintenance. Loving it.

Avaliado com 5 de um total de 5 estrelas

I greatly enjoy riding my Gazelle Tour Populair. With the emphasis of my cycling now geared more towards relaxed touring, my Gazelle more than fits the bill. Its upright posture is much more comfora... Ver mais

Avaliado com 3 de um total de 5 estrelas

The folks at Gregg's were smart and accommodating. The user manuals for the Gazelle Medeo bike that I purchased are generic manuals for lots of bikes. There is no specific instruction for operat... Ver mais

Avaliado com 3 de um total de 5 estrelas

I recently purchased the Arroyo C8 CMB. I highly rate the comfort level (saddle!), the easy switch adjustment on the handlebars (no tools needed!) and the pure joy of exerting low energy while climbin... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta
  2. Conserto de Bicicletas
  3. Fabricante

Escrito pela empresa

For more than 125 years Royal Dutch Gazelle has produced the highest-quality, most comfortable, lightweight bikes possible. Our focus on thoughtful design and technical innovation are inspired by our love of cycling, and a belief that bicycles should be a part of daily life. Our bikes feature low step-through frames to allow easy use by everyone, powerful and reliable mid-drive motors to get you where you need to go, and come complete with everything you need such as fenders, racks, lights, bells, locks and kickstands. Here at Gazelle, we believe that everyone should be able to enjoy the ride, because Nothing rides like a Gazelle.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

162 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(162)

32 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

This is my 3rd ebike

This is my 3rd ebike. My first two were Trek. My latest Trek has 8,000 miles and I wasn’t planning to replace until I hit 10,000.
However, I saw the Gazelle and liked the new Bosch system with the gears in the hub and shifting by turning the grip. What a game changer, love the silent shifting! The bike overall is well designed and at least comparable to my Trek. Great bike, highly recommend!

15 de outubro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I absolutely LOVE the EBike

I absolutely LOVE the EBike! Definitely makes riding more pleasurable! I don't worry about the wind or the hills.
I have done several lengthy rides, 70 miles, 50 miles, and 45 miles and my battery is a bit of a disappointment. I read about the battery life of a 400 watt and now it makes sense how long it should last on these rides.
I have been searching for a higher watt battery and am unable to find a compatible replacement at a higher watt. I have also contacted Gazelle concerning this matter and would like some information or a price on a higher watt battery or something I can upgrade. I want to ride longer distances, of course, but need a longer battery life.
PLEASE, any information would be helpful.
I also did not have a shock absorber seat post and i noticed on the other Gazelle bikes online that the seat post was standard with the bike. It would have been exceptionally awesome to have had that in place. I feel when paying over 2000$ there should be easier access to batteries, accessories, replacement parts, seats, seat posts, and other bicycle parts for this particular EBike.
The cost of bags and bicycle racks is extremely expensive and not everyone can afford those prices so we have to improvise.
I would absolutely love information on some solutions!
THANK YOU

8 de setembro de 2024
Avaliação não solicitada
logotipo da Royal Dutch Gazelle North America

Resposta da Royal Dutch Gazelle North America

Great to hear you are loving your bike! Feel free to reach out to us at info@gazellebikes.com and we can help you with any other questions you might have.

Avaliado com 1 de um total de 5 estrelas

Bike display went blank after my first…

Bike display went blank after my first ride and nobody has been able to fix it. Their dealer network is clueless. It's been in the shop for weeks.

13 de julho de 2024
Avaliação não solicitada
logotipo da Royal Dutch Gazelle North America

Resposta da Royal Dutch Gazelle North America

Hi Travis. Sorry to hear you're having an issue with the display on your bike. Can you reach out to us at info@gazellebikes.com? That way we can get more information to get you and your bike back out on the road!

Avaliado com 5 de um total de 5 estrelas

What a great bike

What a great bike! I love the way I can go up steep hills. No more stopping to rest halfway up! The T10 is great for trails too. When the weather is nice, I have no reason to use my car! This was a smart purchase!

22 de agosto de 2024
logotipo da Royal Dutch Gazelle North America

Resposta da Royal Dutch Gazelle North America

Thank you for the review, Joe!

Avaliado com 5 de um total de 5 estrelas

Please confirm my warranty registration

Yes, I’m an owner and have been for awhile now so I’m surprised that this wasn’t recognized by the wording in your email. Did you not receive my registration for warranty purposes?

22 de agosto de 2024
Avaliação não solicitada
logotipo da Royal Dutch Gazelle North America

Resposta da Royal Dutch Gazelle North America

Hi Gary. There is no extra documents that need to be submitted to initiate your bike warranty. We always recommend keeping your receipt from the shop you bought from for your records. Feel free to reach out to us if you have any further questions!

Avaliado com 4 de um total de 5 estrelas

My husband and I both purchased the…

My husband and I both purchased the step through models. Very happy with the performance of the bike. However disappointed with the Bosch Smart System. Had trouble with both of them turning on. The store owners are working with us. We thought Bosch would have been the best choice. Also my miles don’t always reset. We purchased them in April and have almost 1,000 miles on them.

4 de agosto de 2024
Avaliação não solicitada
logotipo da Royal Dutch Gazelle North America

Resposta da Royal Dutch Gazelle North America

Hi Doris. Thank you for leaving review. It's great to hear that your shop is helping you, but feel free to reach out to us if you need any help. Have fun putting more miles on those bikes!

Avaliado com 5 de um total de 5 estrelas

I have nearly 500 miles on my Ultimate…

I have nearly 500 miles on my Ultimate C8 HMB. Riding this bike is like being on a vehicle and not like being on my nimble and light hybrid. A very different riding experience, but at 76 this is the bike for my future. It takes a few hundred miles to get used to riding this bike, but it is very enjoyable to ride.

My only complaint is the location of the braze-ons to attach the bottle cage. I bought a step through to make it easy to get on and off the bike, but with the bottle cage near the bottom of the frame, it defeated the purpose of a step through. I took the bottle cage off and bought a cage to attach to my handlebar.

4 de agosto de 2024
Avaliação não solicitada
logotipo da Royal Dutch Gazelle North America

Resposta da Royal Dutch Gazelle North America

Thank you for leaving a review Jeffrey!

Avaliado com 5 de um total de 5 estrelas

Great Bike !

Hi,

I have recently been experiencing mobility problems and have always been an active hill walker.

I decided on buying an e-bike as I reasoned that some exercise was better than no exercise.

I opted for the Gazelle Ultimate C5 high step.

This has been an absolute game changer, after having minor heart surgery and still waiting for a leg operation Incan easily manage 30 miles on my new bike.

It is a very well built bike , sturdy comfortable and in Anthracite grey turns many heads when out and about.

I love the bike so much that my wife and I bought another so that she can come along with me on my travels.

Rob

2 de agosto de 2024
Avaliação não solicitada
logotipo da Royal Dutch Gazelle North America

Resposta da Royal Dutch Gazelle North America

Thank you for the review, Rob! Hope you and your wife are putting lots of miles on those bikes.

Avaliado com 3 de um total de 5 estrelas

Great bike, but problems with the display

We bought two Arroyo C5s 3 months ago. The bikes themselves are wonderful. Great craftsmanship, fun to ride, and comfortable.

I would give 5 stars, except both of our bikes are having problems with the Intuvia 100 display. Mine locks up about 50% of the time and I have to remove the display battery to get it to reset. My wife's bike display drops out intermittently (but happens almost every ride now). I have replaced the display battery in both bikes and updated the bike software, but the problems persists.

I've had numerous discussions with the shop, and they are working with me. This is really a problem with Bosch, but it would be nice if Gazelle would just get some new displays out to those of us with this problem.

Update: Gazelle have reached out to help me resolve me to these issues. I will update this review when they're resolved.

Update: Gazelle customer support was very helpful in providing information about another software update for the bikes, and one for the Intuvia display. I performed both updates (it was very easy to do). Unfortunately, this made no difference. Both bikes continue to have their unique problems with the display.

The last discussion I had with the shop, they wanted me to leave the bikes with them for 2-3 weeks to get data, and hopefully get new displays.

I'll probably do this after the riding season ends.

If these displays are known to have issues I don't know why Gazelle can't just send out new ones. I feel like I've jumped through enough hoops here. Giving up the bikes for 2-3 weeks seems like asking a lot.

I maintain 3 stars. Great bike. Lousy display. Nice attempt at customer service, but I feel like I am working harder at fixing this than they are.

6 de maio de 2024
Avaliação não solicitada
logotipo da Royal Dutch Gazelle North America

Resposta da Royal Dutch Gazelle North America

Hi Kent. Sorry to hear you are having these issues. Can you please reach out to us at info@gazellebikes.com? That way we can get some more information to better help you and your shop get this resolved. Thank you!

Avaliado com 3 de um total de 5 estrelas

we bought 2 gazelle e bikes ultimate10…

we bought 2 gazelle e bikes ultimate10 and are disapointed with the service we had,
AT first we had bought a ultimate and a medeo. wich was exchanged later on for another ultimate

The main complaint is about the suspension- it is very noisy, no help from the store they say it is normal...

Then 1 bike had a bell the other no after asking they oblidge
no mention about what is needed to inflate the tires, had to go back and buy the adaptor

wrong size of bike then seat not adjusted properly and told it needed to be sawn but when got back at the store they said another story and adjusted it.

we do not want to go back to that store for service and we would like to resolve the problem of the suspension which does not sound like a quality bike at all

6 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We both purchased Gazelle e-bikes and…

We both purchased Gazelle e-bikes and we love them. The dealer adjusted them for us and answered all of our questions. We have mainly ridden on rail trails and we are surprised by how far we can ride on the Eco setting.

1 de maio de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Bike is terrific, delivery condition, so-so

Bike is terrific, just to in perfect shape upon delivery:
1. There's a squeak, 2. Missing a reflector, 3. Missing handle for battery, 4. Very hard to move gear handle, and, 5. Seat not adjusted properly.

1 de julho de 2024
Avaliação não solicitada
logotipo da Royal Dutch Gazelle North America

Resposta da Royal Dutch Gazelle North America

Hello Ken! Congrats on the new bike! Feel free to send us an email to info@gazellebikes.com and we can get all these issues sorted out!

Avaliado com 4 de um total de 5 estrelas

The bike works great

The bike works great, about 60 miles on the battery. and it is lite. I once peddled about 5 miles before I realized the battery was not engaged, The only problem I had was trying to register the serial number. It would not go into their system. I emailed them twice and they never did get back to me. For that reason they are not getting 5 star.

11 de julho de 2024
Avaliação não solicitada
logotipo da Royal Dutch Gazelle North America

Resposta da Royal Dutch Gazelle North America

Congrats on the bike Dave. We have heard from other bike owners that they are having an issue registering their bike on the website and are looking into it. Good news is that this doesn't have any impact on your warranty! Feel free to reach out to info@gazellebikes.com if you have any other questions.

Avaliado com 5 de um total de 5 estrelas

I recently bought a Gazelle Medeo T10+…

I recently bought a Gazelle Medeo T10+ HMB. Let me tell you, I LOVE THIS BIKE!!!!!!
I bought it to replace my motorcycle and I don’t regret it one bit. The quality is top notch. It’s a pleasure to ride.
Worth every penny. I debated and researched for months. So damn happy with my decision.

29 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love my new Avignon

Got a Gazelle Avignon a few months ago, I am a regular bike commuter ~8 miles and it is a delight. No major issues. I like all the features, except 1) the bell doesnt ring very loudly and 2) cant charge with temp below 32F (which it often is in Boston winters) and cant ride befow 23F.

I am 81 and can now pass the girls on the hills.

3 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

This bike is a beauty and a well built…

This bike is a beauty and a well built machine. The finish, including paint and weld joints are impeccable. The bike is big, too big for me due a back injury. While its size/weight make for an extremely comfortable ride, stops and starts are only faintly similar to a conventional bike. The bike is not particularly maneuverable and feels like a tank when negotiating sharp turns and mitigating street traffic. From a cosmetic perspective I’m curious when considering the flawless finish of the bike that quality control didn’t get around to bundling and securing the cords on the handlebar area. Also, the headlamp while integrated, seems like an afterthought based on mounting and lack of intensity. Unfortunately, even with the Bosch mid-drive, the bike is terribly underpowered, lacking torque to easily assist on grades. I don’t think I would purchase this bike if I had the chance to reconsider.

9 de novembro de 2023
Avaliação não solicitada

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