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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

BEWARE -if your product comes in wrong, they won’t respond to resolve the issue. Ours was a Valentine’s Day gift for our granddaughter of her dog on a suncatcher and the picture got applied on BACKWA... Ver mais

Avaliado com 1 de um total de 5 estrelas

I made a special valentine order for my wife. It was a picture of her showing her favorite horse. They sent me the product which depicted her riding a different horse. Imagine the disappointment we b... Ver mais

Avaliado com 1 de um total de 5 estrelas

So far I have nothing good to say about this website. It says that mugs are shipped within 3 business day, it's been 9 days and it still not sent. Support is lying though their teeth trying to jus... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'm not one to usually write a review but I wanted to let you know how my experience went. When I received my canvas picture it had 3 slits in it and I was upset, but as soon as I emailed gear lit wit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Souvenirs
  2. Loja de camisetas

Escrito pela empresa

Find the perfect personalized gift, custom clothes, unique jewelry, and more at GearLit.com


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

285 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I received the mug/cup I ordered

I received the mug/cup I ordered, just as I had picked it out . Thanks.

18 de fevereiro de 2022
logotipo da GearLit

Resposta de GearLit

We are more than happy to hear that you're satisfied with your mug, Darlene! Thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

Thank you!

Ordered a mug as a last minute christmas gift and am definitely pleased. My order was processed quickly and the mug is perfect. Highly recommend!

9 de janeiro de 2022
logotipo da GearLit

Resposta de GearLit

We are more than happy to hear that you're satisfied with your item. Thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

The first order

The first order was exactly what I ordered, very fast shipping, Pleasant experience. Second order has not yet been received. That experienced follow.

9 de janeiro de 2022
logotipo da GearLit

Resposta de GearLit

Hi there, it's unfortunate that you haven't received your second order. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.

Avaliado com 3 de um total de 5 estrelas

Love the design of my t-shirt but too small

Love the design of my t-shirt, it came out exactly like I hoped. Delivery was prompt. Unfortunately the sizing was disappointing. I normally wear a 1X but I saw other reviews say the sizing was small so I ordered the 3XL. I can barely get it on. Guess I'll make it into a pillow 😔

8 de janeiro de 2022
logotipo da GearLit

Resposta de GearLit

Hi there, we are sorry to hear that. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

Beautiful!

I ordered a Christmas ornament and blanket. Both are so cute! The blanket is so super soft and big! My daughter loved them both!

2 de janeiro de 2022
logotipo da GearLit

Resposta de GearLit

Hi Debbie, We are so happy to hear that you are satisfied with our products and service. Hope you guys have amazing experience with the items.

Avaliado com 5 de um total de 5 estrelas

Excellent gift!!

2 de janeiro de 2022
logotipo da GearLit

Resposta de GearLit

Thank you so much for your reviews. We hope you have great experience with your item and we will have more chances to support you in the future with the impeccable service.

Avaliado com 4 de um total de 5 estrelas

Pros:Loved the idea

Pros:Loved the idea, quality, and timely delivery.
Cons: Only 1. I wish it was a little bigger for the price.

1 de janeiro de 2022
logotipo da GearLit

Resposta de GearLit

Thank you for your review. We are extremely happy to hear that. Our team will try to provide impeccable service so you can have the best experience with us in the future.

Avaliado com 5 de um total de 5 estrelas

Absolutely loved it...

Absolutely loved it and it turned out awesome! My boyfriend loved it! Also, I paid for expedited shipping hoping it would arrive prior to Christmas and it arrived 2 days before! Very happy and will order again.

1 de janeiro de 2022
logotipo da GearLit

Resposta de GearLit

It was an honor for our team to create such a meaningful ornament for you, Kati. We are beyond happy to hear about your satisfaction with the item. Thank you for your wonderful feedback!

Avaliado com 5 de um total de 5 estrelas

Every ornament that I ordered looked…

Every ornament that I ordered looked great and I loved it, and the person receiving it, loved it too!

31 de dezembro de 2021
logotipo da GearLit

Resposta de GearLit

We are truly moved and humbled by your positive review! Thank you for sharing your experience and how much you loved your items.

Avaliado com 5 de um total de 5 estrelas

I bought it as a gift for my 2 sons in…

I bought it as a gift for my 2 sons in memory of their palpal in absolutely made their day. Good quality and I would recommend anyone who's interested in going ahead and purchasing the product you will not be disappointed

31 de dezembro de 2021
logotipo da GearLit

Resposta de GearLit

Hi Cheri, We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item.

Avaliado com 1 de um total de 5 estrelas

I ordered an ornament as a Christmas…

I ordered an ornament as a Christmas present for my new boyfriend. I thought it was cool that I could get it personalized. However, I have not had any contact with the company and no response to my e-mails. I was hoping to have it in time but it hasn't even shipped. Payment was taken out of my account already. This has been a big disappointment.

21 de dezembro de 2021
Avaliação não solicitada
logotipo da GearLit

Resposta de GearLit

Hi there, it's unfortunate that you haven't received your item. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

Order never came

I have done my best to locate my package, and have come up short each time. I have emailed gearlit, I have called UPS, and I have called USPS. I have filed claims, tracked using the app recommended, and everything else. I have gotten no response from the emails sent to Gearlit. Additionally, I have no way of applying for a refund or even another order to be sent because they are not responding. Please beware before ordering. there are multiple cases on here of customers orders not arriving. Hoping to update with good news because I truly loved the product online.

UPDATE: they did reply to my email and are apparently working on locating the package. I will update if anything comes from this. I do appreciate the response.

UPDATE: Still no order or resolution. I have reached out regarding refund. Will update.

UPDATE: My order came in today. WOW amazing customer service. Their replies were sometimes slow, but always within 30 hours (and considering it’s the holidays right now, I would consider that pretty fast). Great product! Customer Service team deserves a raise for sure!

14 de dezembro de 2021
Avaliação não solicitada
logotipo da GearLit

Resposta de GearLit

Hi there, it's unfortunate that you haven't received your item. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

I ordered 2 personalized Christmas Tree…

I ordered 2 personalized Christmas Tree Ornaments and they are very cute. They are made of a thin lightweight metal and very colorful. Just like the photos.

8 de dezembro de 2021
logotipo da GearLit

Resposta de GearLit

We are so happy to hear that you are satisfied with our product. Hope you guys have amazing experience with the items.

Avaliado com 5 de um total de 5 estrelas

The canvas is absolutely beautiful and…

The canvas is absolutely beautiful and just what I wanted. I highly recommend this company if you are looking for a beautiful customized piece of art! I am so happy with what I got and can’t wait to give it to my husband at Christmas…thank you!!

1 de dezembro de 2021
logotipo da GearLit

Resposta de GearLit

We are so happy to hear that you are satisfied with our product. Hope you guys have amazing experience with the item

Avaliado com 5 de um total de 5 estrelas

Great customer service from Gearlit

Great customer service from Gearlit after receiving a a faulty Tshirt. Efficient, great communication and speedy. Will definitely use this company again.
Paula Thomson

23 de novembro de 2021
Avaliação não solicitada
logotipo da GearLit

Resposta de GearLit

We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item.

Avaliado com 5 de um total de 5 estrelas

This is a wonderful company

This is a wonderful company, they stand behind their products and work to satisfy their customers. Special thanks to Kate

18 de novembro de 2021
Avaliação não solicitada
logotipo da GearLit

Resposta de GearLit

We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item.

Avaliado com 3 de um total de 5 estrelas

CANNOT REVIEW UNTIL I GET MY ORDER !!

Still waiting for order!

9 de novembro de 2021
logotipo da GearLit

Resposta de GearLit

Hi there, it's unfortunate that you haven't received your item. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

It is cute

It is cute, nicely made and I liked that it could be personalized

8 de novembro de 2021
logotipo da GearLit

Resposta de GearLit

Thank you so much for your reviews and support at GearLit. We hope you have great experience with your item.

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