This company and the doctor behind it, who claims to care about transgender people is a joke. I’m glad this company isn’t regulated because to them it’s all about preying on vulnerable people and taki... Ver mais
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Veja o que dizem as avaliações
The sign up fee and monthly costs are affordable, I got my HRT delivered to my door extremely quickly, overall very fast and easy which is exactly what I wanted. It's unfortunate that they use AI... Ver mais
Just wow! GenderGP is such a brilliant company :) I feel so fortunate to have found them and been able to afford them, because I was on testosterone just 48 hours after finishing my "application" to g... Ver mais
A empresa respondeu
I waited 5 years for the NHS to help me with my gender identity and I was told that I would have to wait a few more years till I am seen so I joined the gender gp and they are so fast , easy to set up... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre GenderGP Transgender Services
Escrito pela empresa
Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.
Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.
GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.
Informações de contato
Online, Worldwide, Reino Unido
- gendergp.com
3,7
Bom
971 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Was great, but became thieving AI Slop
Use a different private provider I beg of you if you want private care.
I was with GenderGP for years, it was great however over the past few years it has become a nightmare.
No more access to people, you have to talk to an AI chatbot which can't do anything and when it "puts you through to a person" you get nothing back so no way to actually sort any issues.
I was on 8 mg Oestrogen, then when they introduced "The Hub" they dropped it to 3 mg which I only noticed after I'd ordered it. When confronted it was because my blood tests hadn't been submitted. They weren't submitted because the Hub said they weren't due for another 3 months. I showed this and my blood results to the guy on the email which took ages to reach and eventually a doctor consulted to say yes 8 mg is fine. Go to order my next prescription, it is still 3mg and the only way to change it is to pay an £80 consultation fee... To fix a mistake THEY made and already said was fine to change back to. So then its back through the chatbots again and waiting hours to finally get the ability to email someone to try and sort my prescription out.
TLDR: Turned to AI slop trying to rinse you of every little penny at every opportunity. Really showing the For-Profit side of things and less help people get the support they need side
27 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Thank you for taking the time to share your experience, we’re really sorry to hear how frustrating things have felt recently. This isn’t the experience we want for our members, especially those who have been with us for a long time.
We understand your concerns around communication and access to support. While we’ve introduced new systems like the Hub to improve efficiency and access overall, we recognise that change isn't easy, and delays or difficulty reaching a person can be incredibly frustrating.
Regarding your prescription referral, we’re sorry for the confusion and inconvenience caused. Changes based on missing or outdated blood results should always be clearly communicated and resolved promptly when updated information is provided. You do not need to pay for a session to correct this, and we apologise for the frustration this has caused.
We’d really like the opportunity to look into this properly and help get things resolved for you. Please reach out to us directly via the Chatbot with your details, and we’ll make sure a member of the team reviews your case as a priority.
We genuinely value your feedback, it helps us improve, and we hope we can restore your confidence in the service.
Very frustrating no support when charged twice
Very frustrating. Have emailed several times and no reply. I have been charged twice for a prescription and no one replies. Chat function doesn’t work properly or connect with anyone so pretty much useless….In reply to your response to my review I have now changed to one star as still no one has emailed me despite providing you with my contact details you requested to sort this out. I have paid £30 a month membership fee for 2 years and there is no support?? you can reply straight away to a bad review but not to my emails?
26 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hi there,
We’re really sorry to hear about your experience, that does sound frustrating, and we completely understand your concern about being charged twice.
We’ve requested some further details from you via Trustpilot so we can identify your account and investigate this properly. As soon as we have that information, we’ll prioritise getting this resolved for you.
In the meantime, please do try reaching out again via our chatbot and ask to speak to Member Support, mentioning you have reached out via Trustpilot. This will allow us to look into your account more quickly and help sort this out.
Thank you for your patience, we’re here to help and want to get this fixed as soon as possible.
Best wishes,
GenderGP Team
I started T in two weeks from my first…
I started T in two weeks from my first appointment. The support has been great and refills have been easy to do. James was amazing to talk to and helped with a ton of things, i recommend booking with him!! The changes from T have also been fast and good, fist changes i noticed in the first two weeks
26 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hey Nex,
Thank you so much for sharing your experience. We’re really glad to hear everything has gone smoothly for you and excited to hear of the changes you're experiencing!
It’s great to know you were able to start treatment quickly and that the process, has felt easy and supportive. We’re especially pleased to hear how helpful James was, we’ll be sure to pass along your kind words to him.
Wishing you all the best as you continue your journey, we're here for you every step of the way!
With Love,
GenderGP Team
They really try hard but keep messing up…
They really try hard but keep messing up. My son has been successfully treated by them for about 5 years, and the medical treatment is excellent, but they keep changing there website and things are always broken. The care they actually provide is excellent, but the administration and website needs a lot of work.
1. For example, they have finally introduced a new patient hub..great news!!!!...but its broken - sigh. The hub FAQ says you only need to upload bloods every year if you have been transitioning for some time.
2. But...if you try to upload bloods that are older then 3 months, the system won't accept them. You get a message saying bloods need to be less than 3 months old. This means instead of annual blood tests they are now forcing you to have them every three months, even though the information on their website Including the patient personalised plan) says annual is ok. Also, there is a screen to allow you to enter your results manually.......but when you've manually answered all the info, it asks you to upload the results. Why, why, why?
2. Dates of reviews and prescription re-ordering etc are wrong. You log in and they say this date. You log out and in again and they say a different date.
3. The home screen keeps changing, sometimes within minutes! Different layouts.
4. So we need to talk to them to work out what's going on. But....you have to pay £7 to book an appointment. No phone numbers, no emails.
Seems they need to employ a good IT Project Manager to sort this mess out. I'm quite happy to provide my IT PM Services for free, but, of course, I can't contact them!!!!!
24 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hi Robert, thank you for taking the time to share such detailed feedback.
We really appreciate your honesty, and we understand how frustrating it can feel when systems don’t behave as expected, especially when you’re just trying to manage care smoothly for your son. It’s clear how much you care, and we’re glad to hear the clinical side of the service has been a positive part of your experience over the years.
The Hub is still new, as you’ve noted, and we’re continuously refining and improving it, which is why you may see ongoing updates and changes. The goal is to make care more accessible, with things like automatic refresh of Transition Packs, streamlined prescription referrals, and removing long forms.
In terms of blood tests and dates, if something doesn’t look right or you’re having trouble uploading results, please reach out via the chatbot, the team can help review this for you directly. We also have improvements coming soon, including better support for manual uploads.
Just to reassure, there’s no need to pay to speak to us, the chatbot is free and will connect you with a member of the team. Paid sessions are completely optional for those who want more in-depth time with a specialist, advisor, or healthcare professional.
We really do appreciate your patience while we continue to improve the system, and your feedback is incredibly valuable in helping us get this right. If you need support at any point, please do reach out, we’re here to help you both.
James Morris made my highly customized HRT journey feel incredibly safe and respected!
I just had my Consent Assessment with James Morris today, and I cannot express how grateful I am. As an international student and a non-native English speaker, I was extremely nervous before the video call. I even prepared a detailed script to read from. To my surprise, James was incredibly kind and patient. Instead of minding the script, he actually praised me for doing so much research and preparation! He acknowledged how difficult and painful my journey has been, and assured me that GenderGP will always be there to support me.
I also had a very specific, highly customized HRT plan in mind. James reviewed my entire plan carefully and respected all my choices without any gatekeeping. He was very professional and transparent (explaining that he cannot 100% guarantee, which I fully understand), and took the time to patiently teach me exactly how to use the gel, as I had never seen it before.
As a Highly Sensitive Person (HSP), it is usually very hard for me to open up. But throughout this meeting with James, I felt completely safe, respected, and truly listened to. I highly recommend James Morris and GenderGP to anyone, especially if you have language anxiety or customized transition goals. They are amazing!❤
24 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hey, thank you so much for sharing this, and for trusting us with such an important step in your journey.
We know how nerve-wracking that first conversation can feel, especially when you’re speaking in a second language and navigating something so personal. The fact you showed up so prepared and open is a huge step, and we’re really glad you felt safe and supported throughout.
It’s lovely to hear how James took the time to understand your goals and respected your personalised plan with care and honesty. Feeling listened to and in control of your own journey is so important, and we’re really pleased that came through in your experience. We’ll make sure your kind words are shared with him.
If you ever need support, guidance, or just someone to talk things through with as you continue your journey, please reach out via our chatbot, we’re always here for you. I am sure James will be keen to hear of your progress as you go and Follow Up Sessions are available to book throughout your journey to check in, if you'd like to.
We're proud to support you.
The team is very understanding and…
The team is very understanding and willing to answer any questions you might have in an understanding and unjudgemental way, I recently had a consultation with part of their team, James morris and felt very supported and safe to express my feelings and concerns throughout the call. Highly recommend going through gender gp if you’re going the private route.
23 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hey Hunter, thank you for the 5-star review and wonderful feedback.
We’re so glad to hear that you felt supported and safe during your consultation with James. Feeling understood and able to express your concerns is really important, and it’s wonderful that our team could provide that for you.
It’s fantastic that you found the session helpful and non-judgemental, feedback like yours is shared with the team to highlight the impact of compassionate care.
If you ever have more questions please reach out via our chatbot, we’re always here to provide guidance and support throughout your journey and I am sure James will be keen to hear of your progress throughout. We're here for you!
Allow you to do transition in your own…
Allow you to do transition in your own time, no rush no pressure and someone is always there to advise if you require
18 de novembro de 2025
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hello, thank you for your wonderful feedback.
We’re really glad to hear that you’ve felt able to move through your journey at your own pace, having space, support, and no pressure can make such a difference, and it’s important that you feel in control throughout.
It’s lovely to know you’ve felt supported along the way, and your feedback is a reminder of how important that approach is.
If you ever need anything or have questions in the future, you can always reach out to us via chatbot, we’re here whenever you need support.
Why Wait 5 years to start
I have found the experience very helpful and satisfying. With the current wait times for NHS treatment being around 5 years starting your transition journey with GenderGP has been a great experience
21 de março de 2025
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hi, thank you for taking the time to share this.
We know how tough it can feel when you’re facing such long waits and just want to move forward with your care, having that uncertainty can be really draining.
It’s genuinely encouraging to hear that your experience with us has felt positive and supportive as you’ve started your journey. I’ll make sure your feedback is passed on to the team, as it means a lot to everyone involved in your experience.
If there’s ever anything you need or you have questions at any point, please reach out to us via chatbot, we’re always here to support you.
Very lovely people
Very lovely people, have helped me through my journey so far and have been very accommodating and honest with me through out the process. If I don't know something it is easy to book a session and find out that information. Highly recommend.
20 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hey Kade, thank you for sharing your experience and for the 5 star rating.
We’re so glad to hear that you’ve felt supported and that our team has been accommodating and honest throughout your journey, feeling confident and informed really matters.
It’s great to know that booking sessions to get the information you need has been easy. We are so proud to partner with our directory of experts, ensuring there are sessions for all of your needs.
If you ever need guidance please reach out via chatbot, we’re always here to help and so proud to support you.
Gender gp genuinely saved my life
Gender gp genuinely saved my life, without gender affirming care I would be beyond depressed. The website and services are straightforward and easy to use. I’ve recommended them to other trans people I know too.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hey Ryan, thank you for sharing your experience. What an honour it is to support you!
We understand how much of a difference timely, affirming care can make, hearing that our support has had such a positive impact really means a lot.
It’s wonderful to know that you’ve found our website and services easy to use, and that you’ve felt confident recommending us to others. Your feedback will be shared with the team, as it reminds us why this work is so important.
If you ever need guidance, support, or have questions, please reach out via chatbot, we’re always here to help and walk beside you always.
I thought it wasnt a legit company..
I was obviously worried at first as its a lot of money to be going through HRT. But gendergp made it really easy. I signed up and told them how i felt. Soon after i recieved my care documents, diagnosis, and treatment. it was such an easy process and the best decision i made. i wouldnt go back and wish i did this through a different company.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hey Alex, we are so grateful for you sharing your experience.
We understand how worrying it can feel at first, especially when it’s your first time navigating gender-affirming care and making decisions about treatment. Feeling uncertain is completely natural.
It’s wonderful to hear that the process felt straightforward and supportive, and that you were able to access care quickly and confidently. Feedback like yours reminds us why accessible, reassuring care matters so much.
If you ever have questions or need support in the future, please reach out via chatbot, we’re always here to support you and pleased to hear from you.
Fantastic company made me a feel a way…
Fantastic company made me a feel a way ive been waiting for my whole life, perfect community and reasonable princes would 100% recommend!
19 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hey Bobby, your 5 star review and kind words mean the world!
We’re so glad to hear that being part of our community has felt affirming and empowering, finding support that resonates with you can make such a difference.
It’s wonderful that you’ve felt seen and that the process has been accessible and straightforward. Feedback like this always reminds us why creating a welcoming, supportive space is so important.
If you ever need guidance, support, or have questions, please reach out via chatbot, the team are always here to help you. Thank you for being a part of our community!
I had my appointment with James and it…
I had my appointment with James and it was really helpful. He's really nice and I'm so glad I got to speak to someone before I took the next step.
18 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Elijah, thank you so much for sharing your experience.
We’re really glad to hear that your session with James was helpful and that you felt supported, speaking with someone you trust can make a big difference when taking the next steps in your journey.
It’s wonderful that you felt comfortable and informed after your session. We are so proud to partner with a directory of experts who provide compassionate, knowledgeable support which matters so much.
If you ever need support, you can connect with the team via the chatbot, we’re always here to help and James will always be happy to guide you. We're proud to be on your journey with you!
Would rate them zero if I could
Would rate them zero if I could. Scam of a company. Using ai chat bot. No way of contacting anyone for any support
After paying £340+ to sign up, couldn't book an appointment, couldn't confirm my legal name, couldn't update my address, no way of getting in touch for support. Absolute joke of a company.
Stay away,it's a scam!
16 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hi Gurpreet, we really appreciate you sharing your feedback.
We hear your frustration, and we understand how stressful it can feel when you’re trying to access care and run into barriers, your experience matters, and we want to help.
Our chatbot is there to quickly connect you with a member of our team, where your issue can't be resolved and you need further help, it will route you through and a team member will follow up to help resolve everything with you directly.
We’re here to make sure you get the support you need, please contact us so we can assist you.
Horrible 100%. Stay away
So I ended up signing up for this to start my transition. Unfortunately, I found out after the fact that if you want to do anything with your transition meaning to try to up your dosage or add any type of blocker or anything else you have to try to contact them through a AI style chat system. You can't actually speak to a actual person. This is wrong in so many levels, especially when they are prescribing a prescription medication. You would expect to be able to contact the doctor or someone in case you ended up having a allergic reaction or start having adverse side effects or anything like that but you can't. You have to try to do the chat system that when you try to get in contact with the prescribing doctor you type in prescribing doctor. You type in the actual doctor that prescribed it to you and then it seems like the chat system is going to respond but then it just stops. You can't talk to anyone directly. You can't call them. You can't nothing. Then on top of that they lock you in for 6 months and if you cancel before the 6 months they charge you all 6 months right then and there. That is not the way to end up running a business that is prescribing HRT to people. The service is horrible because you can't get in touch with anyone. I would recommend staying away from this company all together. I'm going to switch to another place and I'm just going to let that subscription go away on its own. I already switched my card that's on file with them to a card that only has $1 on it and cannot be overdrafted recommend you do this if you decide to go with them, which I strongly suggest you don't
Update after they ended up commenting on my review. They don't get back to you for almost 3 weeks and even when you talk to someone they don't give you any type of information and then when you ask to be put on something you don't hear anything back from them
update again on 4/23/26
They still don't message you back and yet they still want you to end up paying when they don't end up messaging you. You guys will not get a single cent more out of me. You can forget about it and I've already switched to a different doctor. Do not use these guys, they're just looking to get your money and they're not there to actually help you with your transition
11 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hi Dane, thank you for taking the time to share your experience.
We completely understand how frustrating and worrying this situation can feel, especially when it comes to support around your medication, that kind of uncertainty is really stressful.
As part of our US service, we’re continuously developing and improving our processes. Right now, any changes to medication or dosages are handled through member support so a doctor can review them safely for you. Our chatbot is there to connect you directly with a real team member, just ask to speak to support, and someone will follow up with you.
We also understand that managing subscriptions alongside care can feel stressful, and the team can guide you if you have any questions about that.
We hope that connecting with the team will help things feel much smoother, and we’re here to support you every step of the way.
Passport Application Letter
I used gender GP to obtain a letter to the passport office confirming my change of gender and in support of my application. I paid £75 for an appointment and then the letter to be sent to me. The letter arrived and I sent it in with my passport application. I then received a call from the passport office saying that the letter was rejected because the doctor who wrote it didn’t meet the criteria required (being GMC registered which he wasn’t because he was a Spanish doctor who practises there?!?!?) When the passport office tried to contact him after they couldn’t find his medical qualifications, he gave no response so the letter was rejected. I took this matter up with GGP but they refused to help because “the letter met the criteria, and the doctor was the only one qualified to write this letter” so now I’m short of £75. Thank god I’m not using GGP for anything medical because I dread to think of the lack of care they give their patients.
10 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hi, thank you for taking the time to share your experience.
We understand how frustrating it must have been to have your letter rejected, especially when you were relying on it for something as important as your passport application.
We want to clarify that letters confirming gender changes are accepted daily by passport offices, and GMC registration is not a requirement for a doctor to provide them. The doctor who prepared your letter provides full access to all certification and registration so the passport office can verify their credentials. It’s a shame that some offices make their processes so difficult and gatekeep the changes you should be entitled to make.
We hope this reassurance helps if you need to submit another application, and our team is always here to guide you through the process.
My bad experience with GenderGP
I would not at all advice people to use GenderGP, I spent three months paying for my subscription fees and the additional costs (paper presciption), and I never recived my presciption til this day. Which only left me more stressed then before.
There was also a big lack of human contact which I didn't recive once during my whole time with them, and they have instead focused more on automated systems and ai to help people. If you have any question or need to talk to somone you need to pay extra money for a short session just to have your question answerd by a human and it feels like it is a system to exploit people in a vulnerable state.
So I strongly recomeend to look somewhere as they took my money for three months and gave me zero medical support in return other then automated responses. I didn't at all feel welcomed or helped at all.
10 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
We appreciate you taking the time to share your experience.
We’re really sorry that you felt let down, and we completely understand how stressful it can be to wait for a prescription, especially when it didn’t arrive as expected. Prescription referrals are now charged monthly rather than per request, which helps us spread costs and automatically send prescriptions at the end of each cycle. Where a prescription hasn’t arrived, we will always reissue it, but unfortunately, we are reliant on the postal service, and posting internationally can sometimes cause delays.
We also want to clarify that our chatbot is designed to connect you with a real member of the team whenever it’s unable to resolve a query. While sessions with an expert are optional, they are available if you want faster access to in-depth advice or someone to talk things through with. Otherwise, the chatbot is free to use for general guidance.
We’re really sorry you felt unsupported and hope that connecting with the team via chatbot can help provide the guidance and reassurance you need moving forward.
Thousands wasted.
I have been paying £30 a month to gendergp for about 5 years, paying quarterly for my meds when I ran out and living fairly easily as I could email someone when something came up and get a fairly quick response. The only issue being clearly stating my name and my legal name for medical purposes like they ask you to do and getting medicine with my name instead of my legal one which meant difficulties getting meds dispensed and having to get dead named by their own service Everytime I use it because apparently they don't understand their own distinctions on their own website but that was honestly a manageable issue. After getting a pretty serious medication in a leuprolide depot through them 3 months ago their "helpful automated" hub has meant I am missing finesteride for over a week and am overdue on my leuprolide depot which is pretty serious if you didn't know. And on top of that I was meant to get my new prescription already which is still missing even though it would have been late if they sent it when they were supposed too. I have never felt more mistreated, objectified, and dehumanized then I have trying to e-beg a chat bot to give me the medications I am in genuine need of while being asked to pay extra money for a 5 minute chat in 2 weeks or something. If you are looking through their website considering weather to go with them or not. Don't. Find literally anyone else as they aren't even the cheapest option anymore, and they are definitely, unquestionably the worst and least helpful option.
9 de março de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hi Jade, thank you for sharing your experience.
We hear how stressful and upsetting this has been for you, and we understand why each of these issues would be concerning:
We understand that receiving medication in the correct name is important, and we know having to deal with deadnaming is frustrating. The system asks for both to ensure prescriptions and records are accurate, but we recognise this can feel challenging at times.
Missing doses of medication can feel worrying, and we understand how serious this is. We’re sorry you experienced delays, and the team is there to help ensure you get the medications you need.
The hub is designed to provide access to service quickly, and the chatbot will always connect you to a real team member if it can’t resolve your query. Optional expert sessions are available if you want fast, in-depth advice or someone to talk things through with, but they are not mandatory.
We’re really sorry this has left you feeling mistreated and dehumanised. Reaching out through member support will ensure your prescriptions and any concerns are addressed promptly, and our team is here to provide the guidance and support you need throughout your journey.
We'd love to help you.
Great experience with initial consultation
Had my first consultation with James Morris. I was nervous but it was absolutely fine. Really lovely and friendly atmosphere and the consultation was not invasive at all. Would definitely recommend to those looking for an efficient and easier way to enter gender affirming care.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hi, thank you for sharing your experience.
We’re so glad to hear that your first consultation with James felt welcoming and supportive, feeling comfortable and at ease is really important when starting your journey.
It’s wonderful that you found the session efficient and non-invasive, and that it helped make accessing gender-affirming care easier. Feedback like yours reminds us why creating a friendly, supportive environment matters so much.
If you ever have questions please reach out via chatbot, we’re always here to support you and I am sure James will be keen to hear of your progress throughout your journey. We're here, always.
Terrible Help Service, Take Money Without Fixing Issue
GenderGP have implemented an ID verification system, and it doesn't work. I have provided them with everything they've asked for multiple times but they keep telling they can "see my ID is valid" and need to provide a selfie when prompted. It never prompts you to do so.
I have been in contact with their "help" service for over 2 weeks now with no response, and they've continued taking my money while not providing assistance or the medical care I pay them for.
Edit: and you can't even spell a name written down in front of you
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da GenderGP Transgender Services
Hey Tallon, we're so grateful for you taking the time to share your experience.
We hear how frustrating and stressful this has been for you, especially when trying to complete ID verification while waiting for support.
Our team is aware that ID verification can sometimes be tricky, and the system may prompt for a selfie depending on the stage of verification. If it hasn’t prompted you correctly, the member support team can manually assist to ensure your verification is completed. Our chatbot is designed to connect you with a real team member if it can’t resolve the query, so please ask to speak to support directly to escalate this.
We’re really sorry this has caused delays and stress, and we hope that reaching out through member support will allow the team to resolve the issue and get your care and account back on track as quickly as possible.
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