I ordered a shorts suit for my grandson which was too big. I sent an email request to send back the items to be told I couldn't return the items due to them being on a promotion WHATs that all about i... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Snelle levering en goede prijs-kwaliteitverhouding! Erg blij met mijn aankoop van de essential shirts, trousers en burgundy jacket. De shirts zijn van fijne stof en de jacket is in alle seizoenen te d... Ver mais
Ik ben erg blij met Genuine Atelier! Mijn bestelling arriveerde snel en de kleding is stijlvol en erg netjes. De luxe materialen en zorgvuldige afwerking maken elk stuk bijzonder. Bovendien biedt he... Ver mais
Ik was al langer opzoek naar een fijne smart luxury set voor mijn zakelijke afspraken. Bij Genuine atelier het zwarte overshirt en de casual trouser besteld en de kwaliteit is waanzinnig goed. Zelf dr... Ver mais
Detalhes da empresa
Escrito pela empresa
An individual who is truly ‘genuine’ is someone who embodies honesty and never hides their true emotions and personality. They show authenticity in both their actions and interactions, a rare and valuable trait in today's world. The brand’s objective is to attract both younger and older generations by manufacturing the finest garments and offering sustainable clothing that caters to their daily lifestyle. We exclusively source top-quality materials to create high-end garments that are available at a fair price. Genuine Atelier aims to make these essential products accessible for everyone, ensuring perfection for every occasion. By embracing this approach, individuals can discover the beauty of simplicity and contribute to slowing down the consumption rate in this industry. Owning fewer possessions means making fewer decisions and allowing more time to focus on what truly matters. Being ‘genuine’ holds great significance to our core belief by not only representing the quality of our clothing, but also the people who wear our brand. We value authenticity and strive to create a fashion experience that speaks to the true essence of our customers. 'Be genuine.'
Informações de contato
Holanda
- genuineatelier.com
4,3
Excelente
45 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Don't trust this company…
I ordered a shorts suit for my grandson which was too big. I sent an email request to send back the items to be told I couldn't return the items due to them being on a promotion WHATs that all about in other words they take your money and don't care about the after sales. I will never use these people again, they rob people and they know it. Please be aware they should be investigated for fraud
28 de abril de 2026
Avaliação não solicitada
Resposta da Genuine Atelier
Dear Bev,
We’re sorry to hear about your negative experience and hope it gets resolved quickly. However, we would like to clarify that your purchase was not made from our store and that your review appears to have been mistakenly posted on the wrong Trustpilot profile. Please visit our store via the link to verify.
In addition we have also never sold shorts since the establishment of our brand, which clearly indicates that this review does not concern our products or services.
As an upcoming company, it feels very unfair to receive reviews from customers who have never ordered from us, as this negatively impacts the reputation we are working hard to build.
Therefore, we kindly ask that you remove this review from our page, as it does not relate to our store, products, or services.
We hope your issue with the correct webshop will be resolved soon, and thank you in advance for your understanding and fairness.
Kind regards,
Team Genuine Atelier
Top outfit gehaald
Top outfit gehaald! Goeie kwaliteit heel blij me.
26 de fevereiro de 2026
Avaliação não solicitada
Snelle levering en goede…
Snelle levering en goede prijs-kwaliteitverhouding! Erg blij met mijn aankoop van de essential shirts, trousers en burgundy jacket. De shirts zijn van fijne stof en de jacket is in alle seizoenen te dragen. Je ziet dat elk product met veel aandacht is ontworpen. Kwaliteit is goed en ik verwacht dat het allemaal nog lang meegaat. Ben benieuwd waarmee ze nog in de toekomst komen en zal zeker opnieuw bestellen.
2 de fevereiro de 2026
Avaliação não solicitada
Uitstekend
Ik vond de kleding al mooi ogen op de website . In het echt voldeed het aan mijn hoge verwachtingen . Ik heb het zwarte jasje en een T-shirt gekocht . De kleding is erg stijlvol en van goede kwaliteit , ook na wassen . De levertijd was ook top . Al met al ben ik zeer tevreden !
1 de dezembro de 2025
Avaliação não solicitada
Top kwaliteit en zit heel comfortabel
Top kwaliteit en zit heel comfortabel
7 de janeiro de 2026
Avaliação não solicitada
Top kwaliteit👌🏼
15 de dezembro de 2025
Topservice 6 sterren als het had gekund…
Topservice 6 sterren als het had gekund 👌🏼
28 de novembro de 2025
Stijlvol en goede kwaliteit!
De kleding die ik heb besteld bij Genuine Atelier is heel stijlvol, zit lekker en is van zeer goede kwaliteit! Via hun goede service en snelle levertijd kan ik iedereen aanraden om hier wat kleding te halen!
17 de dezembro de 2025
Avaliação não solicitada
Al meerde bestellingen gedaan
Al meerde bestellingen gedaan, en zoals altijd snelle service en n goeiie kwaliteit. Een dikke aanrader ! Ook zien ze als je al vaker wat besteld hebt en schrijven met de hand een persoonlijk berichtje als bedankje voor je bestelling.
17 de dezembro de 2025
Avaliação não solicitada
Stijlvolle kleding van goede kwaliteit
Stijlvolle kleding van goede kwaliteit. Met een uitstekende snelle levertijd
28 de novembro de 2025
Avaliação não solicitada
Good Allround
Good Customer service, good quality and the clothes arrived without complications!
27 de novembro de 2025
Avaliação não solicitada
Echt top!
Top! Heb een jas en een broek voor m’n vriend besteld, heel erg tevreden! Top kwaliteit, blijft mooi en m’n vriend vind het heerlijk zitten!
21 de novembro de 2025
Avaliação não solicitada
Heel erg blij met het kwaliteit kleding…
Heel erg blij met het kwaliteit kleding zit enorm fijn in tijden niet zo fijne en mooie kleding gehad
14 de novembro de 2025
Avaliação não solicitada
Ropa de tejido muy suave muy bonita y…
Ropa de tejido muy suave muy bonita y elegante y precios muy adecuados.
15 de novembro de 2025
Avaliação não solicitada
Heel blij met mijn aankoop
Heel blij met mijn aankoop! Mooi afgewerkt en super service. Ik bestel zeker opnieuw!
2 de novembro de 2025
Avaliação não solicitada
Super goede service kleren zitten…
Super goede service kleren zitten lekker en zijn stijlvol.
Kwaliteit is ook zeer goed.
Samenvattend erg tevreden en ga zeker opnieuw bestellen.
1 de agosto de 2025
Avaliação não solicitada
Rip off
Rip off. And they lie about everything.
Dont buy anything from these con artists.
26 de junho de 2025
Avaliação não solicitada
Resposta da Genuine Atelier
Dear Lili,
We’re sorry to hear about your negative experience and hope it gets resolved quickly. However, we would like to clarify that your purchase was not made from our store and that your review appears to have been mistakenly posted on the wrong Trustpilot profile. Please visit our store via the link to verify.
As an upcoming company, it feels very unfair to receive reviews from customers who have never ordered from us, as this negatively impacts the reputation we are working hard to build. Therefore, we kindly ask that you remove this review from our page, as it does not relate to our store, products, or services.
We hope your issue with the correct webshop will be resolved soon, and thank you in advance for your understanding and fairness.
Kind regards,
Team Genuine Atelier
Disgusting products
I received my three jackets I ordered this morning and I'm disgusted , they are nothing like what I ordered on their website. This is false advertising and they should not be able to do this to customers who spend good money for a rubbish product. I don't want these jackets and am awaiting a reply from their Support team and a halt on my Afterpay payment. Absolutely disgusted.
24 de junho de 2025
Avaliação não solicitada
Resposta da Genuine Atelier
Dear Rosemarie,
We’re sorry to hear about your negative experience and hope it gets resolved quickly. However, we would like to clarify that your purchase was not made from our store and that your review appears to have been mistakenly posted on the wrong Trustpilot profile. Please visit our store via the link to verify.
As an upcoming company, it feels very unfair to receive reviews from customers who have never ordered from us, as this negatively impacts the reputation we are working hard to build. Therefore, we kindly ask that you remove this review from our page, as it does not relate to our store, products, or services.
We hope your issue with the correct webshop will be resolved soon, and thank you in advance for your understanding and fairness.
Kind regards,
Team Genuine Atelier
Bad quality
Bad quality, not what they looked like in pictures, very cheap materiels considering the price. Bought two pairs of shorts and both are thin, cheap and unwearable. Shipped from China, took a while. Returns are available at your own expense to ship all the way back to China. Essentially like Shein but expensive. Would not buy again, Instagram ad got me bad.
EDIT
They've replied saying I've reviewed the wrong company but that is FALSE! Ignore their reply as it was from their Instagram ad and I can confirm it was their company. Please look at other reviews and do not buy from this company!
23 de junho de 2025
Avaliação não solicitada
Resposta da Genuine Atelier
Dear Lucy,
We’re sorry to hear about your negative experience and hope it gets resolved quickly. However, we would like to clarify that your purchase was not made from our store and that your review appears to have been mistakenly posted on the wrong Trustpilot profile. Please visit our store via the link to verify.
In addition we have also never sold shorts since the establishment of our brand, which clearly indicates that this review does not concern our products or services.
As an upcoming company, it feels very unfair to receive reviews from customers who have never ordered from us, as this negatively impacts the reputation we are working hard to build. Based on the nature of your review, it appears that you may be intentionally trying to put our brand in a bad light, which we find deeply concerning and unjustified.
Therefore, we kindly ask that you remove this review from our page, as it does not relate to our store, products, or services.
We hope your issue with the correct webshop will be resolved soon, and thank you in advance for your understanding and fairness.
Kind regards,
Team Genuine Atelier
Terrible experience
Terrible experience. Items took weeks to come and when they arrived they were completely different to what was shown in the website ahead incredibly poor quality
11 de maio de 2025
Avaliação não solicitada
Resposta da Genuine Atelier
Dear Jake,
We’re sorry to hear about your negative experience and hope it gets resolved quickly. However, we would like to clarify that your purchase was not made from our store and that your review appears to have been mistakenly posted on the wrong Trustpilot profile. Please visit our store via the link to verify.
As an upcoming company, it feels very unfair to receive reviews from customers who have never ordered from us, as this negatively impacts the reputation we are working hard to build. Therefore, we kindly ask that you remove this review from our page, as it does not relate to our store, products, or services.
We hope your issue with the correct webshop will be resolved soon, and thank you in advance for your understanding and fairness.
Kind regards,
Team Genuine Atelier
A Experiência Trustpilot
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Saiba mais sobre o processamento das avaliações da Tustpilot.
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