George & Willy Avaliações 

35
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We can’t say enough good things about George & Willy! The quality of their products is second to none – beautifully designed, durable, and always a joy to use. What keeps us coming back, though, is th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely love these signs! I ordered three George & Willy signs for my restaurant, and every single one looks amazing. The quality is top-notch — sturdy, well-made, and beautifully designed. You ca... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

George & Willy is everything we’ve ever wanted for our business! Their products are extremely high quality and gorgeous plus their team is responsive, helpful and fantastic to work with. I would recom... Ver mais

Avaliado com 5 de um total de 5 estrelas

The team at George & Willy reached out asking for feedback on one of their products, which I really appreciated. During that conversation, I mentioned an issue I was having with a different item... Ver mais

A empresa respondeu

Detalhes da empresa

Escrito pela empresa

George & Willy create Signage, Letter Boards and Menus, and a range of display solutions and life tools for businesses and homes around the world.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

35 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,1

Todas as avaliações

(35)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service when there is a…

Great customer service when there is a high priority delivery. Very much on schedule and appreciated.

25 de agosto de 2025
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

Glad to have helped out as much as we could in getting your product to you by your event date! Thanks for your purchase ☺️

Avaliado com 4 de um total de 5 estrelas

We ordered multiple things from George…

We ordered multiple things from George & Willy, and we appreciate the quality and the unique designs, absolutely in love with everything. My only complain, and I hope they will fix it, with the menu boards, you don’t get enough letters. They are expensive products, so I would expect not to have this issue. And to order more letters, you need to buy another set, and we paid $80 for that, and still we ran out of A’s. So I would say, give customers the options to buy the letters they need, or add more vowels to the set. You can’t give same amount of A’s as the other letters.

10 de julho de 2025
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

Hey Maddie!

Thanks so much for your kind words about our designs—it means a lot to us! We don’t like hearing that customers are left short on letters, especially if they’ve already purchased extra packs and are still missing certain ones. Whenever this happens, we’re generous with sending out replacements to make sure customers can get their menus up and running. Please email us at sales@georgeandwilly.com, and we'd love to get some more letters on their way to you!

- G&W Team

Avaliado com 5 de um total de 5 estrelas

quality products

excellent customer service and beautiful products

15 de julho de 2025
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

Thank you, Samantha! Appreciate your support 🙏🏽

Avaliado com 5 de um total de 5 estrelas

George & Willy is AWESOME !

As well as having exactly what I needed, George & Willy delivered ! The package came quickly, was BEAUTIFULLY presented and so much fun to open !! I also appreciated that the packaging was very earth friendly.
The product is fantastic and I will definitely be buying from them in the future.

24 de junho de 2025
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

We're stoked to hear you love your Opening Hours Sign, and appreciate you noticing all the small details of the packaging, too. Looking forward to hopefully providing more signage to your space in the future 🤝

Avaliado com 5 de um total de 5 estrelas

Honest and extraordinary!!

My experience was not just great, it was extraordinary.
I purchased a lovely lit round sign and added graphics. When attempting to professionally mount and hard wire, it failed to light. I contacted customer service and requested a replacement of the light strip and plug. I received immediate help via text and soon was booted up to Rosie who offered a complete sign replacement.
Lastly, an email followed from Will ,checking the resolution of my issue.
I give George and Willy 5 stars and honestly the best customer service I ever experienced. *
***Thank you****

22 de junho de 2025
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

It's the least we could do so you have a perfect sign! So glad you've got it up and running, and thanks for trusting us 💙

Avaliado com 5 de um total de 5 estrelas

Rosie was absolutely awesome

Rosie was absolutely awesome. Some of the best customer service I have ever experienced! Will always support this business

28 de maio de 2025
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

Glad we could help you out here, Seif! Thanks for your support 💙

Avaliado com 5 de um total de 5 estrelas

I couldn’t be happier with the Wall…

I couldn’t be happier with the Wall Mounted Drying Rack from George & Willy. The design is simple, elegant, and fits seamlessly into my space—both functional and beautiful without being intrusive. It’s clear that a lot of thought went into creating something that’s not just practical but also a pleasure to look at every day.

From ordering to installation, the team was incredibly responsive and helpful. It made the entire experience even more enjoyable.

Highly recommend this product if you’re looking for a clean, minimalist solution that doesn’t compromise on quality or aesthetics.

27 de maio de 2025
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

We're so glad you love your drying rack! Thank you for the kind words, Josey ☺️

Avaliado com 5 de um total de 5 estrelas

5 stars

We can’t say enough good things about George & Willy! The quality of their products is second to none – beautifully designed, durable, and always a joy to use. What keeps us coming back, though, is the incredible customer service. The team is consistently kind, helpful, and quick to respond. Huge thanks to Rosie for always going above and beyond – she’s an absolute star. Highly recommend!

27 de maio de 2025
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

Thank you, Jade! We're stoked to hear you love our products, and appreciate your continued support of George & Willy 💙

Avaliado com 5 de um total de 5 estrelas

I highly recommend George & Willy

I highly recommend George & Willy. The reason is I forgot to include my apt number, and UPS could not found my address and UPS returned my product that I am aware after the fact. I emailed the information to the support team it was late time, and I was not sure they are open, or they will reply to me same day but in a minute later I send my email, they replied to me and comfort me regarding my shipment. That was amazing and very lovely gesture and customer service pleasure. I loved the company and with quick and kind respond, they really got me. Thanks, and regards.

15 de maio de 2025
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

Thank you for your order with us - we're so happy this was resolved for you, and your order arrived safe and sound! ☺️

Avaliado com 2 de um total de 5 estrelas

High price, low quality

Ordered a large store sign. High price does not equal high quality. Powder coating is very easily scratched and damaged.

Response to G&W:
Thanks for the 30% off offer, but why would I spend more money on your low quality products? Especially seeing first hand how you do business. The lightweight aluminum sign slid on a cylinder block that it was propped up against under its own weight and that was somehow enough to create two deep gouges in the powder coating. You can pretend like you’re a poor small business, but really you just take advantage of them. There’s a reason their reviews are great here. Not surprised, they have a monopoly on designer signs, so why would they bother.

7 de maio de 2025
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

Hi Derek,

We’re sorry about the scratch on your sign. All of our signs come with a 2-year warranty that covers faulty workmanship and materials when used under normal conditions, as outlined in our care instructions. Unfortunately, damage caused by one of our large (and heavy!) signs sliding down a cement block, as explained in your own words, isn’t covered under this warranty.

That said, we did offer a 30% discount on a replacement as a goodwill gesture, but didn’t receive a response.

As a small business, we do our best to take care of our customers while staying fair and sustainable as a business. We’re genuinely sorry to hear this experience didn’t meet your expectations.

- Rosie

Avaliado com 2 de um total de 5 estrelas

Unreliable delivery date

Unreliable delivery date. On the website I paid for 3/4 business day delivery. I now have received an email that the delivery date is a week later.

21 de dezembro de 2024
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

Hi Shajal, sorry to hear you weren't happy with the delivery and it's a shame you left a review before the 4 business-day shipping had concluded.
Your order was placed on Thursday 19th December and it arrived on Tuesday 24th December (4 business days after you ordered).
In the peak of the Christmas season, we think this is pretty good and hope you did too 😊
As always, feel free to reach out to our Customer Support (sales@georgeandwilly.com) for updates on your order and we will be happy to help out!
- G&W Team

Avaliado com 3 de um total de 5 estrelas

Faulty products and no refunds or exchanges offered

Edit: The company have kindly offered to replace the product free of charge, after a series of emails and this review. The products themselves are good quality even if the box is not usable - little disappointed in the customer service but happy with the outcome in the end.

Ordered the small pricing signs and they came in a little tin box to carry them around in. Perfect for markets! But the signs don’t fit in the box and the box burst open on my way to a market. Lost about half the signs. They said a piece of tape works to keep the box closed - why are you selling products you know are faulty? They offered me a discount off another box but didn’t offer to remedy the actual problem of the first box or provide a replacement. Super disappointing given I paid extra money to support a local brand rather than get the much cheaper options from other sites. Really bad customer service given I would’ve purchased many of their other displays in the future for my store, but if you can’t endorse your own product then I won’t be returning to the store, and others shouldn’t either.

8 de novembro de 2024
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

Hi Georgia,
We're sorry for the trouble you have had with your order and thanks for taking the time to update your review after a resolution was found.
We pride ourselves on not only the design of our signs but also the packaging that each of our signs comes in, so we're disappointed to have let you down this time and your feedback on the tin box has been passed through to our Product Design team to fix.
We appreciate your support and we'll do better next time :) - Ari

Avaliado com 1 de um total de 5 estrelas

They charged my card twice snd…

They charged my card twice snd begrudgingly agreed to a return at my cost. I contacted seconds after I saw the double order and they said they were away for the weekend. They shipped it anyway!! Not ready for e-commerce.

1 de março de 2024
Avaliação não solicitada
logotipo da George & Willy

Resposta da George & Willy

Hey Jake, we're sorry to hear that you weren't satisfied with the service here - we reached out as soon as we could on Monday but unfortunately our warehouses were too fast even for us to stop your second order! 🏎 *We do not have the ability to charge cards twice*

We do however now have someone monitoring all orders 24/7 so if you need to cancel or change orders made by mistake, we'll be on it.

Additionally, you can always return or exchange any item purchased through our online store within 100 days of receiving your order. All the best! - G&W Team

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