Extremely Disappointed – Please Think Twice Before Hiring GeoSech (Unless you like raw sewage in your homes)
GeoSec were hired by our neighbour to resolve a foundation issue on their extension. On the day of the works, GeoSec needed access to our garden — we agreed, trying to be good neighbours. The team seemed stressed (at one point, the entire crew was huddled around a laptop, clearly concerned), but they eventually left saying everything had gone to plan.
Roughly two weeks later, we began experiencing major drainage problems in our home. Our utility room flooded, and we contacted Severn Trent, who advised us to rod the drains. We tried, but the problem only got worse. Soon after, our soil pipe split. Despite repeated calls to Severn Trent (who were extremely unhelpful), we were left with no functioning drainage, forcing us to leave our home and stay with family. Sewage was backing up into the house and garden, and we had no idea why.
Eventually, Severn Trent brought in a third-party contractor (Wilkinsons), who used specialist cameras to inspect the drainage system. They discovered a section of pipe had been cracked and was completely filled with expanding foam — over seven feet of it. This section of pipe was located exactly where GeoSec had been injecting foam at our neighbour’s property.
GeoSec initially visited our home and assured us they would help resolve the situation. However, they have since stopped responding. Despite us showing clear photographic evidence of the foam Wilkinsons removed from our pipe, GeoSec now deny responsibility, claiming the damage was caused by a brick — a completely unrelated issue that occurred several doors down. They admitted that no checks were done on our drainage system before the work, as they "could not gain access," but they went ahead with the foam injections anyway. Their stance is that since they tried to do the checks and paid to do so, the fact that they couldn’t complete them absolves them of any responsibility.
The stress and disruption this has caused our family has been enormous. We had to move out for weeks, miss work, clean sewage from our garden, arrange emergency plumbing services, and spend hours chasing both Severn Trent and GeoSec for help. We wouldn’t wish this experience on anyone.
As GeoSec are now refusing to engage with us, we feel it’s only fair to share our story — along with photos of the damage — to help others make an informed decision. Please think twice before hiring GeoSec.
5 de junho de 2024
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