Getgenieproducts Avaliações 

Their customer service support was one the best out professional and caring people I've communicated with. USPS seemed to have lost y package so I reached out to them and spoke with Caitlyn and Mark. Ive had this happen with other brands where they say, oh you have to contact the carrier but Caitlyn went above and beyond, she escalated may case and within less than 24 hours they shipped me a replacement unit on them that arrived inn 4 days and I even ended up getting the lost unit delivered to me finally and they said to not worry about having to return it. I wish I can paste the responses here to how caring and accommodating they were.

The steam genie has been a blast using while cleaning. I have asthma and that's why I ordered one because my oven needs Jesus at this point and my lungs can't handle the fumes of oven cleaner so I ordered it and the steam genie blasted, when I say blasted years off grime and gunk. My oven looks brand new.

Im beyond happy and satisfied with this purchase!!!

I purchased the Steam Genie Pro on sale for the $129 because the website clearly advertises a “90-Day Money Back Guarantee” and says you can try the product risk-free and return it if you’re not satisfied, “no questions asked.”

However, when I contacted customer support to return the product, I was told they only accept returns if the item is completely unopened and unused. That directly contradicts the guarantee advertised on their website. A “risk-free” trial is meaningless if customers are not allowed to open or test the product.

To make matters worse, the unit I received appears to be defective and unsafe. The extender handle does not screw on properly. Even when tightened, it blew off during use and burned my hand.

Shipping was also extremely slow, it took nearly a month to arrive from Georgia to Maryland and they only fixed the issue because I file a claim that this was a scam because service did not respond and I didn't receive order info for tracking. On this other issue about the return, customer service responses take about a week per email or doesn't respond at all.

Between the misleading guarantee, slow communication, and a potentially unsafe product, this has been a very disappointing experience. I strongly recommend to stay away from this company, misleading info online feels like a scam.

Do not buy - this is a scam website and you will receive a cheap fake.