After trying many different treatment options (except anything invasive as I no longer trust the medical profession) to reduce severe morning lower back pain, I bought the NeuroMD. Like many folks, I... Ver mais
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Veja o que dizem as avaliações
I didn't start using it right away as I wanted to have the time to read all the instructions. So i have probably used it for5 days. So far I feel it is helping and in time expect to have good result... Ver mais
I have both the foot and back NeuroMD treatments and I have found that the foot pad device needs to be charged about every third use versus the back device that gets many more uses before charging is... Ver mais
I have pre-existing conditions. An L1 compression fracture that is stable. After several hours of activity, I need to lie down for 30 minutes. Since using the NeuroMD back pain corrective therapy de... Ver mais
A empresa respondeu
4,3
Excelente
136 avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
30 day trial period
I've been wearing it for about 30 days. It seems to work a little. No major decrease in pain but the vibrations tend to distract from the actual pain. I've even been activating it more than the 25 min per day.
13 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Royal, thank you for the thorough update after a month of use. I'm sorry the pain relief hasn't been substantial yet, though it's worth something that the sensation helps take your mind off it in the meantime. We'd like to review how you're using the device to see what might be adjusted. Please send us a quick email so that our team can walk through it with you.
Thankful
I have tried many things and am thankful to have found NeuroMD for my lower back pain. I've had the device for over 4 months and use it 1-2 times daily. The device is easy to use and I appreciate that I can easily apply it to different areas of my back that need attention. I believe it has helped me imeasurably.
13 de julho de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Sonia, thank you for sharing your journey. After trying so many things, it's wonderful that NeuroMD has been the one that stuck. Four months in, using it 1-2 times daily and able to target different areas as needed sounds like exactly how it's meant to work. So glad it's helped you this much.
The back device has allowed me to live an active lifestyle
The back device has given me pain relief within weeks and allows me to enjoy an active lifestyle. As good as the product is, the customer service may be better. My questions are answered almost immediately and are answered thoroughly and understandingly. The experience has been remarkable.
12 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Mike! Pain relief within weeks and getting back to an active lifestyle are exactly what we hope for. And hearing that the service you experienced might even edge out the product itself is quite the compliment! We'll keep making sure your questions get the thorough, quick answers you've come to expect.
Unit works ok problem with patches
Unit works ok problem with patches, was supposed to hear from someone but never have
12 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Bobby, thank you for flagging this, and I'm sorry for both the trouble with the pads and for not following up with you as we should have. That's on us. We'll make sure someone gets back to you this time with a resolution.
No noticeable improvement as of yet
No noticeable improvement as of yet. I understand I have 60 days to return item if I am not satisfied.
Thank you
12 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Patsy, thank you for the update. I'm sorry you haven't noticed improvement yet. If you'd like, our team is happy to look at your settings and usage with you before the 60 days are up to see if any adjustments could help. Feel free to reach out to us anytime.
As someone who’s had back issues for 50…
As someone who’s had back issues for 50 years this device works great for loosening your back up in the morning. It’s worked so well for me that I’ve recommended it to other people and it’s working just as well for them.
15 de maio de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Mike, 50 years of back issues and finally something that loosens things up in the morning - that's huge. Even better that the people you've recommended it to are seeing the same results. Thank you for spreading the word!
Untrustpilot responded to my email…
Untrustpilot responded to my email asking me for order info with no way to respond! What kind of business is this? I am disturbed by this lack of respect for customers. I quit and will do business elsewhere. Thanks for nothing.
9 de julho de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Marcus, thank you for taking the time to share this, and I'm sorry for the frustration. To protect your privacy, we're not able to discuss order or account details in a public reply. That's why we asked to continue the conversation by email. I completely understand why that felt confusing, and we'd like to make it right. We'll reach out through email then. Here to help.
Lots of problems
After the direction of the assistant… I had to mail the second pod back. I haven’t been able to use them in 2 months and I have asked for a full refund. I still haven’t heard anything about the second pod and it has been at the neuro Md address for a week.
14 de maio de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Charles, thank you for the feedback, and I'm sorry for the delay and lack of an update on your refund. That's not the experience we want for you, especially after waiting three months. We'd like to get this resolved right away. Kindly send us a quick email so we can confirm the status of your return and follow up on your refund directly. Here to help.
They make a great product
They make a great product. It is alieviating my pain. Thank you so much.
9 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Ronny, so glad to hear it's alleviating your pain. Thank you for letting us know! Reach out anytime if you need anything.
John from customer service made the…
John from customer service made the experience great. I ordered the wrong pads. He took care of me and sent the correct pads that day! Thank you for having excellent products and people taking care of your customers!
9 de julho de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Butch, we're happy to hear about your experience! Glad John was able to turn an ordering mix-up around with same-day correct pads. That's exactly the kind of care we want every customer to experience. We'll be sure to pass along your thanks to him.
I have less back and leg pain
I have less back and leg pain after using the device for about three weeks. Looking forward to continued improvement.
7 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Marilyn, thank you for sharing this! Great to hear less back and leg pain after three weeks. Wishing you continued improvement ahead. We're always here if you have questions along the way.
It helps for a little while.
It helps relieve pain for a while. I wish it would work longer. You need to supply something to stick the pad on, to help preserve the stickiness on them. They are not necessarily cheap. But I'm going to keep it. For the relief it does give, no matter how short lived it is. Been using every day for about a month. I use in mode 2 at level 27 currently. It could help you and it might not. But only $9 to try it out. It's worth trying.
7 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Bert, thank you for the honest and detailed feedback! Glad to hear it's giving you relief after a month of daily use. We appreciate the suggestion about something to help preserve the pad's stickiness. I'll be sure to pass that along to our product team. When you can, kindly send us some details regarding your recommendation through help@getneuromd.com. All the best!
Now that I have the correct pads my…
Now that I have the correct pads my device is working good as new.
7 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Bobby, thank you for the update! Glad the correct pads got your device working like new again. Here if you need anything else.
Excellent product it helps.
7 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Peter, thank you for the review! Glad to hear it's helping. Reach out anytime if you have questions.
The company resonates kindness
Winston of NeuroMD heard my case and listened with kindness and compassion. I must presume that he is representative of the company. Thank you.
6 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Phyllis, thank you for sharing this! So glad we listened with the kindness you deserved. Our whole team tries to show up for customers like you every single time. Appreciate the commendation.
When asked about my experience
When asked about my experience, I shared with NeuroMD my condition and they replied with a heartfelt response. This company cares about it’s customers.
26 de junho de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Ann, thank you so much for sharing this! We're really glad our team was able to respond to you with the care you deserved. Thank you for trusting us with your experience. Feel free to reach out anytime.
Quite surprising to me - it works!
Quite surprising to me, I noticed a reduction in the pain after the first session, and my lower back feels a little better and better after each session. I've been using it about 3 weeks now.
5 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Galen, thank you for sharing this! Great to hear you noticed relief after your very first session, and that your lower back keeps feeling better with each one over these 3 weeks. We're always here if you have questions along the way.
Optimal NMES placement for me
I like the concept, but need information about the optimal placement of the NMES for my condition! THANKS!!!
5 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Thank you for the kind words! Great question on placement. Since the best spot really depends on your specific condition, we'd love to walk you through it directly. Please reach out to help@getneuromd.com and our team will help you get set up.
Both my wife and I have used this and…
Both my wife and I have used this and it has been a big help.
5 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Chuck, thank you for sharing this! So glad it's been a big help for both you and your wife. Reach out anytime if you have questions.
I have pre-existing conditions.
I have pre-existing conditions. An L1 compression fracture that is stable. After several hours of activity, I need to lie down for 30 minutes. Since using the NeuroMD back pain corrective therapy device at an intensity of 30, I feel less discomfort. The device strengthens the very deep muscle surrounding my spine (the Transverse Multifidus). Like core muscles, it supports my upper back weight despite my pre-existing condition.
5 de agosto de 2026
Avaliação não solicitada
Resposta da getneuromd.com
Hi Rex, thank you for the detailed feedback. Glad to hear using the device at intensity 30 has helped ease your discomfort, even with your L1 compression fracture in the mix. We're always here if you have questions as you continue using it.
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