I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I’m so impressed with the Penfold as a pension provider. The user interface is awesome, simple, intuitive and slick. So is the service. 🔥💕🥰💯
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Ver mais
A empresa respondeu
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Ver mais
A empresa respondeu
Detalhes da empresa
- Fundo de pensão
- Instituição Financeira
- Serviços de Investimentos
- Central dos Aposentados e Pensionistas
- Planos de Previdência Privada
Sobre Penfold
Escrito pela empresa
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Informações de contato
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Reino Unido
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Excelente
2 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Penfold
Hi there,
Thank you for your feedback! We’re glad you’re happy with the service and have reached out should you need any further support.
Best,
Penfold Team
It's easy access to your policy through…
It's easy access to your policy through the app and make changes if required also plenty of information from monthly emails
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Robert,
Thank you so much for your review! We’re pleased you’re finding the app easy to use and the updates helpful.
Best,
Penfold
Customer service is a shocker
Customer service is a shocker. What’s the point of having an instant messaging service if all it says is - we might get back to you tomorrow !
7 de janeiro de 2026
Resposta da Penfold
Hi Warren,
Thank you for your feedback. We’re sorry the messaging experience didn’t meet expectations at first. We know timely support is important. We’re glad we were able to assist you afterwards and appreciate you raising this with us, as it helps us review and improve how we communicate.
Best,
Penfold Team
Very helpful staff (Anelle)
I called Penfold with an inquiry and received help promptly. Anelle was knowledgable and polite. This conversation with Anelle gave me a great impression of Penfold and a peace of mind knowing that Penfold staff are available to help when needed.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi there,
Thanks so much for your feedback! It’s great to hear that Anelle’s support made such a positive impression. We’ll make sure she sees your message.
Best,
Penfold Team
Resposta da Penfold
Hi Bulent,
Thanks for taking the time to leave a review. We are sorry to hear that your experience felt basic or disappointing.
We always want to provide a clear, supportive pension experience, and it sounds like we missed the mark for you. We would really welcome the chance to understand more about what did not work for you and how we could improve. If you are open to it, please contact our support team, and we will be happy to look into this with you.
Thanks again for the feedback!
Best,
Penfold Team
Pensions Consolidation
Seamless process for finding and consolidating my other pensions into one Penfold Pension fund
5 de janeiro de 2026
Resposta da Penfold
Hi Andy,
We really appreciate your kind words! Delighted you found the consolidation process smooth and simple.
Best,
Penfold Team
Short and informative
5 de janeiro de 2026
Resposta da Penfold
Hi David,
Thank you! Your support means the world to us.
Best,
Penfold
Resposta da Penfold
Hi Solomon,
We're so grateful for your positive review. Thanks for choosing us!
Best,
Penfold Team
Fast answering to questions and very…
Fast answering to questions and very supportive team.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Vilnis,
We love hearing from happy customers! Thanks for taking the time to leave us a review. Our support team is always ready to assist you whenever you need any assistance.
Best,
Penfold Team
Resposta da Penfold
Hi Frederic,
Your kind words are much appreciated! Thank you for sharing your experience with us.
Best,
Penfold Team
Great experience with Anelle and…
Great experience with Anelle and excellent communication regarding my pension.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Agila,
Thank you for your kind words! We’re glad our support team could make a difference. We will ensure to pass your review to Anelle.
Best,
Penfold
Resposta da Penfold
Hi John,
Thank you for your review of our service. It is much appreciated.
Best,
Penfold
Resposta da Penfold
Hi Jamel,
Thank you! We truly appreciate your support.
Best,
Penfold
Resposta da Penfold
Hi Elizabeth,
We are grateful for your feedback! We're delighted to hear you had a great experience.
Best,
Penfold Team
Mark from Penfold was super helpful and…
Mark from Penfold was super helpful and on the case! Love the support and eagerness to solve problems.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Penfold
Hi Alberto,
Thank you for your lovely review! We’re so glad Mark was able to help and jump straight in. We’ll be sure to pass on your kind words to him.
Best,
Penfold Team
Penfold made it easy for me to preceivep…
Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsise on 1 individual who helped me more than anyone from.penfold .Her name was Anelle .Very polite and proffesinal.all the way through the process .Penfold well done grest job.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Penfold
Hi Desmond,
Thanks for taking the time to share your experience. We’re glad everything was handled smoothly and that our team was helpful throughout. We’ll make sure Anelle sees your feedback.
Best,
Penfold
Easy to use with great forward forecast…
Easy to use with great forward forecast on investment
13 de dezembro de 2025
Resposta da Penfold
Hi Michael,
We're so grateful for your positive review. Thanks for choosing us!
Best,
Penfold
Resposta da Penfold
Hi Sajeetha,
Thank you for your support and for the great review. We're here whenever you need us!
Best,
Penfold
Great fast reply every time I ask a…
Great fast reply every time I ask a question.
Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast responses.
I absolutely reccommend using Penfold
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Penfold
Hi Anon,
Thank you for the great review! We’re glad our support team could help when needed, and we really appreciate the recommendation.
Best,
Penfold Team
Anelle helped me fill in questionnaire I appreciated this
Penfold were initially really slow and not attentive Anelle eventually sorted things out
24 de dezembro de 2025
Resposta da Penfold
Hi Maureen,
Thank you for your feedback. We’re sorry to hear things didn’t feel as quick as they should have at first, but we’re really pleased Anelle was able to step in and get everything sorted. We’ll be sure to pass your kind words on to her.
Best,
Penfold Team
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