I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I’m so impressed with the Penfold as a pension provider. The user interface is awesome, simple, intuitive and slick. So is the service. 🔥💕🥰💯
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Ver mais
A empresa respondeu
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Ver mais
A empresa respondeu
Detalhes da empresa
- Fundo de pensão
- Instituição Financeira
- Serviços de Investimentos
- Central dos Aposentados e Pensionistas
- Planos de Previdência Privada
Sobre Penfold
Escrito pela empresa
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Informações de contato
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Reino Unido
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Excelente
2 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Melanie was very helpful and also…
Melanie was very helpful and also gabrielle thanks
4 de fevereiro de 2026
Resposta da Penfold
Hi Amanda,
Thank you for your kind words! We’re really pleased to hear that you had a pleasant experience, and we’ll be sure to pass your thanks on to Melanie.
Best,
Penfold
Combining pensions: Very easy process to swap a small old…
Very easy process to swap a small old pension fund into my existing Penfold one. Now I can see everything under one roof!
4 de fevereiro de 2026
Resposta da Penfold
Hi Helly,
It’s lovely to hear that the process felt simple and that you can now see everything under one roof. Thanks for sharing your experience with us.
Best,
Penfold
Straight-forward and easy to use
Straight-forward set-up, clear advice and easy to use. I'd wholly recommend Penfold for anyone managing their own pension, including freelancers and small business owners.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi there,
Thanks so much for this! We’re glad Penfold’s worked well for you and really appreciate the recommendation.
Best,
Penfold Team
The best part of Penfold is the app
The best part of Penfold is the app. It's incredibly intuitive - all the key information is there and it makes it easier to track your pot.
3 de fevereiro de 2026
Resposta da Penfold
Hi there,
It is great to hear this! Making the app intuitive and useful day-to-day is exactly what we aim for, so we’re really pleased it’s working well for you.
Best,
Penfold Team
Resposta da Penfold
Hi Mr. Walker,
We’re really glad to hear that. Making it easy to talk things through is important to us. Thanks for letting us know.
Best,
Penfold
Great communication and expert advice
18 de janeiro de 2026
Resposta da Penfold
Hi Bernard,
Thanks so much for sharing this. It is great to hear the advice felt expert and the communication worked well for you.
Best,
Penfold Team
Super proactive and helpful!
Emailed to ask for help with a temp NI number as an employee did not have one yet, and got a response instantly from Sümeyye with how to get this sorted. Very accommodating when my company policy was not able to use the Penfold portal to upload a document.
Sümeyye kept me up to date with everything with quick responses and was overall great. Very happy.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Charlotte,
We really appreciate your review! We’re delighted our support team could support you so efficiently and keep you updated throughout. We’ll be sure to share your lovely comments with Sümeyye.
Best,
Penfold
Poor comms.
29 de janeiro de 2026
Resposta da Penfold
Hi Rob,
Thanks for taking the time to leave a review. We’re sorry the communication was unclear at the time, but we’re glad we were able to follow up and resolve this.
Best,
Penfold Team
Seamless pension experience
Seamless! Great oversight. Amazing app with transparency!
14 de janeiro de 2026
Resposta da Penfold
Hi there,
We really appreciate your kind words. Making it easy to see what’s happening and feel in control is important to us, so it’s great to hear that’s been your experience.
Best,
Penfold Team
Resposta da Penfold
Hi Cherrie,
Thank you for the lovely feedback! We’re really glad you’re finding the app so easy to use.
Best,
Penfold Team
Seamless set up and great support
Seamless set up and great support. I have been using Penfold for sometime now and it has been brilliant. Compared to Nest and Smart Pension, I have the complete process with Penfold a lot more easier and efficient.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Anjlee,
We really appreciate your feedback! Making the whole process simple and efficient is exactly what we aim for, so it’s great to hear that’s been your experience.
Best,
Penfold
Rapid resolution
Rapid resolution. Helpful and caring assistance.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Laura,
Thank you for sharing this! Taking the time to help and resolve things properly is important to us, so it’s lovely to hear that came through.
Best,
Penfold
Really easy to use platform
26 de janeiro de 2026
Resposta da Penfold
Hi Oli,
That’s lovely to hear. Thanks for letting us know! We’re pleased it’s working smoothly for you.
Best,
Penfold Team
Natasha was brilliant
Natasha was brilliant. She understood my query so quickly and sorted it out. Great asset. In fact entire Penfold support team are so supportive and friendly. I could not have asked for more :-)
26 de janeiro de 2026
Resposta da Penfold
Hi Sanjeev,
Thanks so much for sharing this! It’s great to hear Natasha could jump in and help straight away. We’re really happy to hear your experience with our support team. We’ll make sure your feedback is shared with them.
Best,
Penfold Team
Really helpful on the chat service even…
Really helpful on the chat service even on a Sunday
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Toni,
We really appreciate your feedback. Being able to support you when questions come up is important to us.
Best,
Penfold
Amazing
They are very helpful and reliable. Every question or doubts i had they didn’t exited to explain to me in details. They also helped me in a very smooth transition to move my pensions.
9 de janeiro de 2026
Resposta da Penfold
Hi there,
Thanks so much for sharing this. It’s great to hear you felt well supported and that moving your pensions over went smoothly.
Best,
Penfold Team
Nice service
Nice service, very helpful . Gertrud was an excellent on the phone. Very quick response.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Jeanneth,
Thank you for your kind words! We’re so pleased Gertrud could help quickly. We’ll be sure to share your feedback with her.
Best,
Penfold
Update
Keep you updated on all relevant documentation that I require easy access to my plan
23 de janeiro de 2026
Resposta da Penfold
Hi Adrian,
Thank you! We’re glad you’ve found it easy to stay updated and access your plan.
Best,
Penfold
Resposta da Penfold
Hi Cristina,
Thank you for your kind words! We’re delighted to hear you had a great experience.
Best,
Penfold
Resposta da Penfold
Hi Mr A P Beesley,
We really appreciate your review! Delighted you were happy with the service.
Best,
Penfold Team
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