Refusing to pay a winning settled bet live chat saying have credited when haven't taken losing bets from balance not paid winning bet. Live chat hopeless. Have been with company a few months and was h... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
AVOID like the plague. Within minutes of depositing £100, I receive an email saying my account has been suspended as someone at my address is noted as having a self exclusion. I like in a block of f... Ver mais
A empresa respondeu
Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... Ver mais
A empresa respondeu
So I signed up and instantly got a email saying I was ineligible for the sign up bonus, no reason why just said I couldn’t have it but they did say I could bet as normal, so no, I’ve gone back to sky... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Informações de contato
1 Commodity Quay, E1W 1AZ, London, Reino Unido
- +442076177413
- support@getsbk.com
- getsbk.com
Infirmação importante
1,8
Ruim
310 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
another joke of a company
another joke of a company. won a decent sized bet. after 2 years all of a sudden got a review of my account. give them loads of things that they asked for over 2-3 months while they suspended my account. now they want other peoples bank statements that have sent me money. what a joke and basically said if i don’t send somebody else’s bank statement i can’t access my account.
takes weeks to reply to emails.
avoid these idiots.
just await a reply to this with some rubbish ‘i’m sorry bla bla bla’
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da SBK
We’re sorry to read about your experience and understand how frustrating an account review can feel — especially when it follows a withdrawal.
Account reviews are sometimes required as part of our regulatory and security obligations. These checks can take place at any stage of a customer relationship and may involve requesting documentation to verify source of funds or third-party transactions. We appreciate that this can feel intrusive, but these processes are in place to ensure we meet our legal responsibilities and protect both our customers and the business.
We never request information without a regulatory basis for doing so, and we do not restrict access to accounts without reason. That said, we recognise that delays in communication can add to the frustration, and we’re sorry if our response times haven’t met expectations.
If you’re willing, please contact our support team with your account details (quoting this review), and we’ll ensure a senior member of the team looks into your case as a priority to provide clarity on what’s required and why.
We genuinely value feedback and are committed to resolving matters fairly.
Just and update about my earlier review…
Just and update about my earlier review for this disgraceful site. They replied here to make themselves look good even though they never reply to emails including an 8 week deadline complaint they didn't bother replying to, but I was then sent an email by trustpilot that SBK wanted me to fill out a form. I done this and again after 2 months now, still no reply. There's no way I believe this company doesn't have the personnel to reply to complaints especially when it's a regulatory rule. Either there are a lot fo customers complaining and they can't keep up or they just don't even care. Wouldn't surprise me, worst site I've ever bet at!
Edit - Again, to the SBK agent who only replies here: Do you not read my review properly? I've already done that , you sent me a form direct to fill out with the same title you wrote here and still you don't reply! I've read a lot of reviews about SBK here and on other revuew sites and forums and I've seen a lot say the same!
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da SBK
We’re very sorry to hear that your experience has continued to be frustrating, and we completely understand why you’re upset. Eight weeks without a response is far below the standard we aim to provide, and we apologise for the delays in handling your complaint.
Regulatory complaints are taken seriously, and we do have a dedicated complaints team. Occasionally, high volumes or missing information in the submitted forms can extend the review process — but we acknowledge that communication should be clearer throughout, and you shouldn’t be left waiting without updates.
To resolve this as quickly as possible, please resend your complaint with the subject line “Trustpilot – Urgent Complaint Review” to support@getsbk.com including your full name and any previous reference numbers. We will escalate it directly to a senior member of the team to ensure it’s addressed without further delay.
We truly regret that your experience has left you feeling this way, and we are committed to making sure your case is reviewed properly.
Absolutely horrendous
Absolutely horrendous
Will hold your money and then verification can’t be done an you can’t login to your account
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da SBK
We’re very sorry to read this and understand how concerning it must feel to lose access to your account while funds are pending.
We want to reassure you that we do not hold customer money without reason. In some cases, accounts are temporarily restricted while mandatory verification checks are carried out. These checks are part of our regulatory obligations and are designed to protect both customers and the platform.
If verification hasn’t been completed, it’s usually because additional information or documentation is required, or the documents provided didn’t meet the required criteria. When an account is restricted, login access can sometimes be limited until those checks are resolved.
That said, we completely appreciate how frustrating this is — especially if you feel you haven’t been given clear guidance on what’s needed.
Please email us at support@getsbk.com with the subject line “Trustpilot Review – Verification” and include your full name and registered email address. We’ll ask a senior member of the team to review your case urgently and provide a clear update on the next steps.
We’d really like the opportunity to resolve this for you as quickly as possible.
SBK u replied to my last review and…
SBK u replied to my last review and this seems to be the only thing u respond on telling me to email u av sent over 20 emails with no answer im going to the gambling commission as i feel i have a strong case against you now you’ve stolen money and not paying it out after 3 weeks now ill give you one day to pay out or im going to the commission and the email is L.Mclaughlin ill not finish the email but look at ur emails and look for l Mclaughlin and that’s me sort it out
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da SBK
We’re sorry to read how frustrated you’re feeling — especially if you believe your emails haven’t been answered. That’s certainly not the experience we want any customer to have.
We can assure you that we do not withhold or “steal” customer funds. As a regulated operator, we are required to follow strict compliance and verification procedures before processing certain withdrawals. Where there are delays, they are typically linked to outstanding checks or required documentation.
That said, three weeks without clear resolution understandably feels unacceptable from your perspective. We’d genuinely like the opportunity to get this resolved for you as quickly as possible.
So we can locate your case immediately, please resend an email to support@getsbk.com with the subject line “Trustpilot – Urgent Review” and include your full registered email address and date of birth. This will allow us to escalate directly to the relevant team for priority review.
You are, of course, entitled to contact the regulator at any time. However, we’d much prefer to resolve this directly with you and provide clarity on your account status and any outstanding steps.
We look forward to getting this sorted for you.
It’s an awful app they don’t respond to…
It’s an awful app they don’t respond to any emails at all, the verification page doesn’t work at all and then you’re stuck. Check the other reviews!I can guaruntee they will reply to this saying oooo email us at blablabla which I have and they don’t answer at all! if the company actually fancies to reply I won’t take this further up. If not I will be taking the company to court
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da SBK
HI Matthew, We hear your frustration, and we sincerely apologize for the silence. It sounds like you’ve hit a 'double wall', a technical bug on our verification page combined with a delay in our support response. That is not the experience we want for our users.
Since our standard email channel hasn't worked for you, please try via live and mention this review. We have alerted our technical team to the verification page issue you described, and we want to manually verify your account as a priority so you aren't 'stuck' any longer.
SHOCKING SERVICE
Now 1 week on from my original review. Still unable to log in to my account. I have received an email back stating my account is now accessible, but it is still showing suspended when I try to log in. Any attempt to contact customer service is met with a generic email, stating they will look into the issue as soon as possible. Almost 2 weeks on from sending in documents and still nothing. Money is being held hostage, will be contacting IBAS to raise an issue as this process is outrageous. AVOID this company at all costs !
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Calum, thanks for taking the time to update your review.
We’re very sorry to hear that your account is still showing as suspended and that our previous communications haven’t resolved the issue, we understand how frustrating this must be.
Account verification can sometimes take longer than expected, but we want to get this sorted for you as a priority. Please email our support team again at support@getsbk.com with your account details and reference your previous correspondence so we can escalate this directly and provide a clear update on your funds.
We appreciate your patience and are committed to resolving this for you as quickly as possible.
SHOCKING SITE!
SWINDLERS! They don't give you free bet,even though you press all the opt ins. And the software! Its like playing on one of them commodore video games from the 80s. You've literal7ly got to TRY and put your bet on 10 mins before race or the match,because that's how long it takes to get it on. Utter 10 bob outfit who really don't know what they're doing. DO NOT USE!
P.S In reply to the response from SBK below. I'd rather juggle edge hogs than deal with your inept(Jonathan) staff,who rather than reply to my question direct,sent me an email with the rules etc. Terrible customer service from a shockingly terrible company. #LOST CUSTOMER.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi David, we’re sorry to hear about the lag and the issue with your free bet. We certainly don’t want our software feeling like a throwback to the 80s, and we'd like to get this fixed for you.
We cannot resolve these specific account or promotional issues from this platform due to security and verification purposes. Because Trustpilot is a public forum, we cannot safely access your private account details or verify your opt-in status here.
To get this resolved, please send an email to our support team with the subject line 'PROMO & TECH ESCALATION'. This will allow our team to securely investigate the technical performance and manually verify your promotional eligibility as soon as possible.
I have been a customer with SBK for…
I have been a customer with SBK for multiple years and everything has been fine, until I won 3.3k off £700.
Before the game kicked off which i had won the bets on I got suspended and couldn’t log back into my account, Iv tried to call the customer service number and the phone lines don’t work. Iv tried to speak to live chat but you can’t without being logged in, and they are not responding to my emails and it’s been a week.
They have emailed me after 2 days saying I had been suspended due to verification checks which is clearly a load of crap as they never asked this for the years Iv bet with them, but only now Iv won a bit.
After providing the documents they have asked me for it’s been a week and I’m still not back into my account and they still haven’t responded to me.
If you’re going to suspend someone’s account and not give them access to it until documents have been sent, then do your job and verify them or even reply to give a time frame.
Poor customer service if any, and poor bookie to suspend accounts to try and make it difficult to get your own winnings out.
They say the house always wins but it shouldn’t be like this
31 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
We’re really sorry to read about your experience, and we understand how frustrating this situation must feel — especially after a significant win.
First and foremost, account suspensions related to verification checks are never triggered by a customer winning. As a regulated bookmaker, SBK is required to carry out verification and compliance reviews at certain times, which can sometimes include additional checks — even for long-standing customers. These processes are part of our legal and regulatory obligations and are not connected to the outcome of any individual bet.
That said, we absolutely appreciate that the timing and the lack of communication you’ve described would feel concerning. A week without a clear update is not the level of service we aim to provide, and we’re sorry if you’ve felt left in the dark.
Once documents are submitted, reviews are handled by our verification team as quickly as possible, but in some cases they can take longer depending on volume and the nature of the checks required. We agree that clearer timeframes and communication make a big difference, and we’ll be feeding this back internally.
If you’re still awaiting an update, please email us at support@getsbk.com with your full name and the subject line “Trustpilot Review” so we can escalate this for you and ensure it’s looked at as a priority.
We do not withhold legitimate winnings, and once verification is complete, access to the account and any withdrawals will be processed accordingly.
Thank you for your patience, and again, we’re sorry for the frustration this has caused.
Suspended account randomly
Suspended account randomly, sent off all docs they wanted when they asked for it. Been a week since then and no updates, no confirmation of anything, absolute scammers. IBAS can deal with this one.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Kapz, thank you for your review. We hear your concerns and apologise for the lack of communication. We know that a week is a long time to wait for a confirmation on your account status.
Due to essential security and verification purposes, we cannot access your private files or unlock your account directly from this platform. To protect your financial data, all account-specific resolutions must happen through our verified email support. Please send a new email to our team or reply to the last email received so we can look further into this for you and provide an update as soon as possible regarding your account.
STOLE MY DEPOSIT
My account was suspended a week ago, SBK asked for documents to verify my account, I sent them by email on the day of suspension. They responded by email saying I should be verified within 48 hours. It has been a week and no further response, I've sent multiple follow up emails and have had no reply. I can't access my deposit or account balance either.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da SBK
Thank you for your patience while we work through a high volume of verification requests. We are sorry for the lack of updates over the past week.
For your own security and to meet our data protection requirements, we are unable to verify your identity or resolve account suspensions directly through Trustpilot. This platform is a public forum, and your financial safety requires that we handle sensitive documents only through our encrypted internal channels. We want to get this resolved for you as a priority. Please reply to your most recent email thread so it moves to the top of our queue, and a senior agent will provide a status update on your verification as soon as possible.
Absolute scum bags deposited spent £10…
Absolute scum bags deposited spent £10 for welcome offer refused to give me free bets
AVOIDDDDD
31 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Neil, We apologize if the terms of the offer were unclear. However, all our promotions have specific qualification requirements regarding odds, deposit methods, and bet types.
If these conditions are not met, the free bets are not triggered. This is an automated process based on the rules displayed in the offer description. If you would like to understand specifically why your bet didn't qualify, our support team is happy to explain the relevant term to you.
Extremely poor app
Extremely poor app
Brand new customer
Wouldn’t even let me sign up
And when I signed up,it wouldn’t let me in for whatever reason
20 minutes wasted
31 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Riki, We are genuinely sorry for the frustrating start. Wasting 20 minutes is not the experience we want for a new customer.
If the app wouldn't let you in immediately after signing up, it is usually due to one of two reasons:
Location: Our geolocation check couldn't confirm you are in a licensed area.
Verification: The system flagged your details for a manual security review, temporarily locking access.
We would love to fix this for you and get you set up properly. Please email support@getsbk.com with your details so we can see exactly what blocked the login and resolve it.
Absolutely horrendous
Absolutely horrendous
Will hold your money and then verification can’t be done within the app or website
Been over 2 weeks now customer support are brutal, palm you off to separate departments who don’t contact you.
On to them everyday begging like a dog to do my verification
Still not done, just gave up before made myself ill
Think that’s their game - inner you to your that sickened you’ll just cut your losses and give up trying !
26 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Brian we’re really sorry to hear about your experience and the frustration this has caused.
Account verification is a regulatory requirement and, in some cases, additional checks can take longer than expected. That said, it’s not our intention for customers to feel passed between teams or left without clear updates.
We’d like to look into this properly and help bring it to a resolution. Please contact our support team via support@smarkets.com
with your account details, or reply to your existing support ticket so we can review what’s causing the delay.
Thanks for your patience, and we appreciate you taking the time to share this feedback.
My account got automatically verified…
My account got automatically verified and I thought happy days i can finally place a few bets. However as soon as i deposit my £100, they suspend my account for verification. Once again I think no issues, so i send over the required documents to the email that was sent to me. 1 day, 2 days, 3 days no reply… So i send over yet another email with the required documents. SILENCE. WORST SITE EVER, AVOID AT ALL COSTS. Will I ever get my money back probably not, will I ever get a response back to my multiple emails i sent over, probably not either.
IF YOU WANT TO ACTUALLY BET AND NOT JUST LOSE MONEY FOR DEPOSITING, STAY AWAY FROM THIS SITE AND STICK TO THE REGULAR ONES
23 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Mateusz,
We are sorry that you are experiencing this while using our platform.
Please contact us on support@getsbk.com the relevant team will be happy to help.
They let you deposit money and place a…
They let you deposit money and place a bet before suspending your account due to account verification. I’ve sent all my required documents a not heard a peep from them, so quick to suspend your account yet can’t reply to a email sent immediately after. So I have £30 in my account that I cannot access. Customer support doesn’t reply to your emails either.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi David,
We are sorry that you are experiencing this while using our platform.
Please contact us via email support@getsbk.com and we will be happy to help.
Absolutely impossible to contact…
Absolutely impossible to contact customer service.
Bet settled incorrectly, no response to emails or X messages.
Everything was good until then.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Craig,
We are sorry this is the experience you had using our platform.
Please contact us via email support@getsbk.com and we will be happy to help you with this.
Multiple issues with this site
Multiple issues with this site and can I start with the live chat. Honestly they are pointless being there as they constantly tell you that they cant help, they need managers to do everything. Bet issues need managers, complaints need managers, technical issues need managers. The live chat is pathetic and useless.
Secondly, they settled one of my bets as a winner, then changed there mind, and told me that it was an accident and infact one of my selections was a loser, even though the had settled all selections on the bet as winners, I sent them proof of this, they told me to send the evidence over to an email and they will look at it, this was 5 weeks ago, ive never known a site more useless than this place, I mean this, AVOID at all costs it isn't worth it.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Conor,
We are sorry this is the experience you had using our platform.
Please contact us via email support@getsbk.com and we will be happy to help you with this.
Impossible to win and impossible to…
Impossible to win and impossible to withdraw
12 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Marcel, we are sorry to hear you feel this way. We want to assure you that all our markets are regulated to ensure fair play, though winning is never guaranteed in betting.
Regarding withdrawals, if you are finding it 'impossible,' it is likely due to the mandatory Closed Loop policy we follow for AML (Anti-Money Laundering) compliance. This requires funds to be returned to the original deposit method. It is a legal security measure, not a tactic to stop you. Please contact support on support@getsbk.com or via live chat so we can guide you through the check and release your funds.
Absolutely useless rubbish site asked…
Absolutely useless rubbish site asked for all this verification sent in minths ago and they still cant do anything wouldn't recommend this site useless customer service just a useless site
7 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Liam, we’re sorry to hear you feel this way and appreciate you taking the time to leave feedback. We understand how frustrating delays around account reviews can be, especially when you’re eager to get things resolved.
Our team aims to handle all verifications as carefully and securely as possible, and customer support is always available to assist with any questions or updates. If you’re still experiencing issues, we encourage you to get back in touch with support so they can look into your case further.
Thank you for sharing your experience.
Mark on live chat very helpful
Mark on live chat very helpful
5 de janeiro de 2026
Avaliação não solicitada
Resposta da SBK
Hi Consumer, thanks for the great feedback! We will make sure to pass your compliments on to Mark, he’ll be thrilled to hear he could help you out.
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