Refusing to pay a winning settled bet live chat saying have credited when haven't taken losing bets from balance not paid winning bet. Live chat hopeless. Have been with company a few months and was h... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
AVOID like the plague. Within minutes of depositing £100, I receive an email saying my account has been suspended as someone at my address is noted as having a self exclusion. I like in a block of f... Ver mais
A empresa respondeu
Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... Ver mais
A empresa respondeu
So I signed up and instantly got a email saying I was ineligible for the sign up bonus, no reason why just said I couldn’t have it but they did say I could bet as normal, so no, I’ve gone back to sky... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Informações de contato
1 Commodity Quay, E1W 1AZ, London, Reino Unido
- +442076177413
- support@getsbk.com
- getsbk.com
Infirmação importante
1,8
Ruim
310 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great help from Alice on live chat…
Great help from Alice on live chat sorted my problem
23 de setembro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Ben,
Glad that we helped you with your query.
Happy to see that you are enjoying our platform.
Thanks for the review!
I a few weeks ago I won a bet was only…
I a few weeks ago I won a bet was only 40 pound return and they still haven’t paid me out on it n then last night I won another 118 pound and ive gone to withdraw it and I can only withdraw 10 pound of it. I wouldn’t use this app do offer better prices but don’t pay out half the time
22 de setembro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Kyran,
First of all, we’re very sorry for the negative experience you had with our promo and customer support.
That’s not the standard we aim to deliver. We’d like the chance to review what went wrong and make it right.
Please reach out to us directly at support@getsbk.com so our team can assist you with your promo and account concerns.
Your feedback is valuable, and we’ll use it to improve both our promotions and service.
Really went the extra mile to resolve…
Really went the extra mile to resolve my issue
18 de setembro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Danny,
Happy to see that you are enjoying our platform.
Thanks for the review!
Opening an Account
I tried to open an account today with SBK. The first page went OK, I was able to enter personal details, then I went to enter debit cards details - the only part of it I could fill in was name. So I decided to email support. When I went to my email account I had already received an email from SBK with the following 'Following a review of your SBK account, we regret to inform you that you are not eligible to receive the welcome bonus offer on SBK. This decision was made after careful consideration and is in accordance with our Terms & Conditions.' I received this message probably 1 minute after set up, I'm not sure what I did to cause them such angst in less than 1 minute. I emailed them back but, needless to say, no response to my email. I'm reminded of the Fr Liam sketch - 'Cowboys Ted, they’re a bunch of COWBOYS'
Edit: 2 minutes after posting the above I got an email response from SBK - absolutely no explanation just a copy and paste from their Terms & Conditions. I'm reminded of the Fr Liam sketch - 'Cowboys Ted, they’re a bunch of COWBOYS'
18 de setembro de 2025
Avaliação não solicitada
Resposta da SBK
Hi John,
We are sorry to hear you were disappointed about the welcome offer. Please note that if you’re not eligible for the promotion, Smarkets will usually notify you by email before your first deposit.
If you’d like further assistance or have any questions about your account, please contact Smarkets support directly at support@smarkets.com.
Best regards,
The Smarkets Team
DO NOT USE
Recently opened an account and first issue i encounter they fail miserably.
Placed a promo bet which offered credits if lost. No credits received after bet lost.
Contacted so called 'Customer service' twice without reply....
Withdrew my balance and requested closure of account.
Unprofessional, many more (and better) options available.
14 de setembro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Nigo Mul, we’re very sorry for the negative experience you had with our promo and customer support. That’s not the standard we aim to deliver. We’d like the chance to review what went wrong and make it right. Please reach out to us directly at support@getsbk.com so our team can assist you with your promo and account concerns. Your feedback is valuable, and we’ll use it to improve both our promotions and service.
Suspended my account and no reply back
I set up an account as the welcome offer was free bet and it let me deposit £10 my account was suspended straight away and asked me for details I have emailed them with my details they asked for and had no response what so ever !! They also tell you to email them on here but I’ve emailed Atleast 5/6 times and had no response at all.
6 de setembro de 2025
Avaliação não solicitada
Resposta da SBK
Thank you for your review. Accounts can sometimes be suspended when additional verification is required, and we requested documents in order to complete this process. If you have already provided the information, please contact our support team at support@getsbk.com using the registered email address so we can review your case and update you accordingly.
No complaints about the odds or user…
No complaints about the odds or user interface but customer service is absolutely abject been waiting 4 days now to withdraw and no resolution in sight
10 de setembro de 2025
Avaliação não solicitada
Resposta da SBK
We’re sorry to hear about your experience and the difficulties you’ve had with your withdrawal request. We always aim to make our processes as smooth as possible while also meeting necessary regulatory requirements, and it’s disappointing to see that this was not the case for you. Please contact us at support@getsbk.com
with your details so our team can review this directly and help resolve the matter as quickly as possible.
I reached out to get a parlay settled
I reached out to get a parlay settled. I had two player props involved in this 2 leg parlay bet and they both completed what they were supposed to. Just wanted to get my bets settled since it’s been done for about half an hour or more. Sam was very helpful in assisting that my bet would get to the correct team to look into my bet!
5 de setembro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Joel, thank you for the 5-star review! We’re happy to hear your parlay was settled smoothly and that Sam was able to assist right away. Providing quick, reliable support is something we take pride in, and we appreciate you trusting us with your bets.
Scam site
Signed up through their welcome offer advertisement. I deposited money, and right after they suspended my account for 'account duplication', even though I haven't previously created an account with them. I messaged their support but got no response so far.
Seems like a scam as they allow you to deposit money and ban you as soon as the money's gone out of your account and there doesn't seem to be a way of getting it back. Avoid.
27 de agosto de 2025
Avaliação não solicitada
Resposta da SBK
Hi Luke, we’re sorry to hear about your experience, we understand how frustrating this must feel. Sometimes accounts are flagged for duplication as part of our security checks, but we want to assure you that your funds are safe. Please email us at support@getsbk.com with your registered details so our team can review your case urgently and get this resolved for you.
Stay clear away if this awful…
Stay clear away if this awful company!!!deposited 20£ and after my account has been restricted!!! Will complain further!!
25 de agosto de 2025
Avaliação não solicitada
Resposta da SBK
We’re really sorry to hear about your experience. Account restrictions can happen for a variety of reasons, but we completely understand your frustration. Please contact us at support@getsbk.com so we can review your case and work toward a resolution.
Perfect service!
Very fast responses and understanding. Straight to the point as well.
24 de agosto de 2025
Avaliação não solicitada
Resposta da SBK
Thank you for your kind words! We’re so glad to hear you found our team responsive, understanding, and straight to the point. We truly appreciate your feedback and look forward to helping you again anytime you need us.
Verification jokes
Previously had a full verified, fully funded account but underwent a self exclusion to focus on uni and work. Tried to deposit for the first time since and was required to show THREE forms of ID excluding the bank account I was trying to use. I managed to get two mortgages in the time I was excluded with fewer restrictions and questions
24 de agosto de 2025
Avaliação não solicitada
Resposta da SBK
We’re sorry to hear about the frustration you’ve faced with the verification process. We understand this may feel inconvenient, however the verification requirements are in place to meet strict regulatory standards, but we’d like to review your case and help as best we can. Please reach out to us directly at support@getsbk.com
and our team will be happy to assist you further.
Positive thing easy to set up
Positive thing easy to set up
Negative deposited 10 pound
Only to be told afterwards that I wasn't entitled to the free 40 ponud in free bets also the 10 pound i deposited never went on my account
In short TOTAL RIP OFF DI NOT USE THIS SITE
26 de julho de 2025
Avaliação não solicitada
Resposta da SBK
Hi John
We’re glad to hear the setup was easy, but we’re sorry to hear you were disappointed about the welcome offer. Please note that if you’re not eligible for the promotion, Smarkets will usually notify you by email before your first deposit.
If you’d like further assistance or have any questions about your account, please contact Smarkets support directly at support@smarkets.com.
Best regards,
The Smarkets Team
Totally efficient customer service
Totally efficient customer service . First class really .
11 out of 10
23 de julho de 2025
Avaliação não solicitada
Resposta da SBK
Hi Frank,
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Best betting website going
Best betting website going! Best odds! Even though you don’t get your stake back, they make up for it and more! Jack from CS was a pleasure to deal with! Winnings within hours of withdrawing!
20 de julho de 2025
Avaliação não solicitada
Resposta da SBK
Hi Benjamin
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Be careful !!!
Be careful, everything is nice until you start winning too many times and you will become a problem for them! Now I understand why they have one star.
16 de julho de 2025
Avaliação não solicitada
Resposta da SBK
Hi There
We understand your frustration and appreciate you sharing your experience. Please know that we take fairness and transparency seriously. Winning customers are not penalized simply for being successful — however, in some cases, account reviews are triggered by patterns that may relate to terms of service, bonus use, or trading behavior.
If you feel your account was treated unfairly, we encourage you to contact our support team directly so we can take a closer look and provide clarity.
Thank you.
Best odds and they don’t finesse you…
Best odds and they don’t finesse you with the welcome offer
11 de julho de 2025
Avaliação não solicitada
Resposta da SBK
Hi There
Thanks for the kind words! We're glad you're enjoying the competitive odds and the overall experience. We work hard to keep things fair, transparent, and user-friendly. Appreciate you being with us
Thank you.
Today I had my account closed because I…
Today I had my account closed because I was winning and they said I was spending to much time gambling i only spend like 2 hours a week 🤣 they ban winning customers just like that rick said on his review
11 de julho de 2025
Avaliação não solicitada
Resposta da SBK
Hi Ricky,
We understand how frustrating this must feel and appreciate you taking the time to share your experience. Please know that account closures are never based simply on winning — we welcome successful customers. However, in some cases, accounts are reviewed due to a combination of factors, including activity patterns, responsible gambling policies, and compliance checks.
If you believe this decision was made in error, we strongly encourage you to contact our support team so we can look into it in more detail. We’re committed to fairness and transparency, and we’d be happy to clarify anything directly.
Thank you
Quick and friendly experience
Quick and friendly experience. Nearly instantaneous connection to an agent
25 de junho de 2025
Avaliação não solicitada
Resposta da SBK
Hi Daniel
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Speedy and efficient
Asked for a withdrawal issue to be resolved-It was and impressively quickly-highly recommended
25 de junho de 2025
Avaliação não solicitada
Resposta da SBK
Hi Peter
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
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