I use GETT to book black cabs for my mum who is a wheelchair user. multiple times have been sent cabs with non working ramps despite always picking accessible option. The result today has been an 82... Ver mais
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Veja o que dizem as avaliações
London Black Cabs are hardly more expensive now than Ubers and in truth can save you both money and time by virtue of knowing the less trafficked routes and that they have that crazy turning radius an... Ver mais
A empresa respondeu
The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame. Paul ( driver ) helped my husband get into our... Ver mais
A empresa respondeu
The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks. Made sure I was seated and seatbelt engaged. The journey... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Gett by Lyft (UK)
Escrito pela empresa
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Informações de contato
326 City Road (lower ground), EC1V 2NZ, London, Reino Unido
- 0207 397 4300
- customercare.uk@gettuk.com
- gett.com
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unfair overcharge and misleading pricing. Cobro injusto y precio engañoso
I booked a ride with a fixed price shown in the app to a specific drop-off point outside the airport grounds. The driver dropped us off at the requested spot, but after the trip, the destination was modified in the app to the airport, resulting in a much higher charge.
Customer support via chat only offered a small partial refund that does not cover the unfair extra fee for a service we did not request. Extremely disappointed with the lack of transparency and poor support. Be very careful with destination updates on this app.
Reservé un viaje con un precio fijo indicado en la aplicación hasta un punto de bajada fuera del recinto del aeropuerto. El conductor nos dejó en el lugar solicitado, pero tras el trayecto, la app modificó el destino al aeropuerto, cobrándome una tarifa mucho más alta de forma injustificada.
El soporte por chat solo me ofreció un pequeño reembolso parcial que no cubre el sobrecargo. Muy decepcionado con la falta de transparencia y la mala atención al cliente. Tened mucho cuidado con los cambios de destino en esta aplicación.
12 de outubro de 2026
Avaliação não solicitada
I use GETT to book black cabs for my…
I use GETT to book black cabs for my mum who is a wheelchair user. multiple times have been sent cabs with non working ramps despite always picking accessible option. The result today has been an 82 year old blind wheelchair user waiting over an hour to get home in the rain and on the bus.
The app showed she had been picked up and I had to call customer service to cancel and rebook. re-booked cab never happened as no driver available. This service can't be relied on unfortunately.
12 de outubro de 2026
Avaliação não solicitada
Driver was great and it was easy to…
Driver was great and it was easy to order. I do wish that I could have added a tip after the ride ended.
11 de outubro de 2026
Resposta da Gett by Lyft (UK)
Dear Customer,
Thank you very much for taking the time to share your feedback. We are delighted to hear you felt that ordering was easy.
We also really appreciate your note regarding post ride tipping. Feedback like this helps us improve the app experience for both our passengers and our hard working London cabbies.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett powered by Lyft
I ordered and paid for a trip £14-93…
I ordered and paid for a trip £14-93 from South Kensington to St James Place, Brompton Rd Sw3
The driver made a mistake and was taking us to St James place when I noticed he was going the wrong way he said he made a mistake and took us to the correct address, but my payment was changed and I paid more £ 17.79 !
It was his mistake and I should not have been charged more.
11 de outubro de 2026
Resposta da Gett by Lyft (UK)
Dear Greg,
Thank you very much for taking the time to share your feedback. I am sorry there was an issue with the route resulting in the price being higher than you expected.
I have asked a member of the team to reach out to you directly to look into resolving this issue for you. Our UK based Customer Experience team is also available 24/7 via the chat function in the app, so there is always someone available to help you whenever you need us.
Thanks again for bringing this to our attention, and we appreciate your patience while we get this sorted.
Regards,
John Mc
Gett powered by Lyft
Resposta da Gett by Lyft (UK)
Dear Dianna,
Thank you very much for sharing your feedback. Your words embody the hallmarks of London's Black cabbies.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett powered by Lyft
Gett the app
My driver arrived in the time the app told me. Very professional and timely. First time I’ve used the app. The only downside was the surcharge they slapped on as it was raining and demand was high
9 de outubro de 2026
Resposta da Gett by Lyft (UK)
Dear Helen,
Thank you very much for taking the time to share your feedback. We are delighted to hear your first experience with the app went so smoothly and that your driver delivered the punctual, professional service London cabbies are renowned for.
During extremely busy periods, the HD fee is used to incentivise drivers ensuring enough drivers are on the road to maintain a reliable service and keep our users moving, but we appreciate your feedback on the surcharge and will keep striving to deliver great reliability on every trip.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Excellent Service from Drivers and App
Both drivers on my rides today were friendly helpful and professional and I couldn't ask for a better service.
8 de outubro de 2026
Resposta da Gett by Lyft (UK)
Dear Marc,
Thank you very much for taking the time to share your feedback. It is great to hear you had consistency in the professional service both drivers provided.
Thanks again for choosing us, and we look forward to welcoming you back on board for your next trip.
Regards,
John Mc
Gett - powered by Lyft
Did not have to wait long after…
Did not have to wait long after booking.
Cimfortable ride and arrivingclose to destination was important
8 de outubro de 2026
Resposta da Gett by Lyft (UK)
Dear Valerie,
Thank you very much for taking the time to share your feedback. Getting you right where you need to be, quickly and in comfort, is what Black Taxi drivers do best, especially when location accuracy matters.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Excellent service to a family with a baby
Punctual service, great communication, professional driving and helpful treatment of the customers. Thank you Ben!
6 de outubro de 2026
Resposta da Gett by Lyft (UK)
Dear George,
Thank you very much for taking the time to share your feedback. Punctuality, clear communication, and warm London hospitality are what set our cabbies apart, and we will be sure to pass your kind shout-out along to Ben.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
very polite
28 de setembro de 2026
Resposta da Gett by Lyft (UK)
Dear C Forster,
Thank you very much for taking the time to share your feedback. Delivering prompt, reliable, and professional service across the capital is at the core of what London’s Black Taxi drivers do best.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Helped me in and out with my suitcases…
Helped me in and out with my suitcases and very direct route
26 de setembro de 2026
Resposta da Gett by Lyft (UK)
Dear Customer,
Thank you very much for taking the time to share your feedback. Navigating London's streets using the most efficient route is second nature to our drivers, and offering hands-on, attentive service with luggage is all part of the classic Black Cab experience.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
A friendly driver that was considerate
A friendly driver that took care with the journey, explaining traffic issues to let me know what was going on
1 de outubro de 2026
Resposta da Gett by Lyft (UK)
Dear F,
Thank you very much for taking the time to share your feedback. Masters of 'The Knowledge', London Black Taxi drivers know the capital's streets better than anyone, so it is great to hear your driver kept you updated throughout the trip.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
The vehicle was early and the nice…
The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks.
Made sure I was seated and seatbelt engaged. The journey to St Mary's was quick and comfortable. He also made sure that I exited without rushing. A nice and comfortable experience. The fare wasn't too bad also. Thank you cabbie
30 de setembro de 2026
Resposta da Gett by Lyft (UK)
Dear Michael,
Thank you very much for taking the time to share your feedback. London's Black Taxi drivers are often seen as the city's fourth emergency service, and that extra level of attentive care and door-to-door accessibility is exactly what makes them world-renowned.
Thanks again for choosing us, and we look forward to welcoming you back on board on your next trip.
Regards,
John Mc
Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Dear Jon,
Thank you very much for taking the time to share your feedback. London Black Taxis are renowned for their world-class knowledge and dedication to passenger safety, so it is fantastic to hear that your driver got you to your destination promptly and with total peace of mind.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Pre-book option
Pre-book option was really useful to ensure the booking was made for the CEO.
25 de setembro de 2026
Resposta da Gett by Lyft (UK)
Dear Kent,
Thank you very much for taking the time to share your feedback. London's Black Taxi drivers have been moving businesses around the city for decades, so it is fantastic to hear that our pre-book service helped ensure your executive travel ran without a hitch.
Thanks again for choosing us, and we look forward to assisting you and your team with your next trip.
Regards,
John Mc
Gett - powered by Lyft
service impeccable
18 de setembro de 2026
Resposta da Gett by Lyft (UK)
Dear "Customer"
Thank you very much for taking the time to share your feedback. great service is what our drivers strive to deliver on every trip, so it is fantastic to hear that your experience hit the mark.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Black Cabs Are The Best
Excellent. Service. The cab came quickly after my booking being made. The driver was very helpful as I have a mobility problem.
23 de setembro de 2026
Resposta da Gett by Lyft (UK)
Dear Mark,
Thank you very much for taking the time to share your feedback. Accessibility and attentive care are at the heart of what black taxi drivers aim to deliver on every journey, so it is fantastic to hear you were looked after so well.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
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