My experience was great! I hadn't had anything shipped before and didn't know what the exact process was. Adam not only took the time to explain it, but he also liaised with others to ensure that I r... Ver mais
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I just had a car battery issues and the customer service representative at GSF Mark was excellent. Bought the battery back in January 2027 and for some reason in seven months it died. I had a receipt... Ver mais
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J'ai écrit un avis après un échange par courriel avec Mme N* S* de GFS UK mais cette entreprise me demande tout de même, via Trustpilot, si je ne me suis pas trompée de société alors que dans son "dro... Ver mais
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GFS is a fantastic service. I have used their services for just over a year and they have really impressed me. I think the thing that really puts them above the competition is the fact that they are s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Based in the UK, GFS powers delivery for leading retailers and B2B brands worldwide, enabling them to delight customers, boost sales and grow their business with confidence. As the first to combine multi-carrier delivery services with technology and logistics, we provide a one-stop shop for eCommerce delivery and returns. GFS challenges businesses to see delivery differently — making it simple, scalable and stress-free. Important Note: We are not a parcel delivery company. GFS specialises in managing delivery solutions for businesses, not direct parcel deliveries. Learn more at www.gfsdeliver.com
Informações de contato
9 Piries Place, RH12 1EH, Horsham, Reino Unido
- 08456 044 011
- -
- gfsdeliver.com
3,6
Bom
42 avaliações
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Frequently loses packages or return them as undelivered (without having tried to deliver them)
I am the Founder of an online retail business and we have used GFS to deliver our parcels to our European customers for the past 8 months. Prior to that we used DPD, but they unfortunately put their prices up and we saw some price resistance from our customers, which is why we ended up with GFS. Their prices are good (not cheap though!), and that's about all the good I can say about them. They keep losing our parcels or returning them undelivered to our warehouse (without even trying to deliver them). We NEVER get an apology for them. No explanations for the mishaps either and no offers to resend the packages quickly on their account (unless you ask). Furthermore, the tracking results you get from them are completely useless. All it says is when it shipped and that it is in transit (no s**t Sherlock!). We have honestly had more issues with GFS deliveries to the EU over the past 8 months than we have had to the entire world with DHL, DPD and Royal Mail combined in 3 years.
If you want to offer your customers great, reliable and truly trackable deliveries, I highly recommend going with another courier company...
30 de junho de 2020
Avaliação não solicitada
Resposta da Global Freight Solutions Ltd (GFS) UK
Hi Ulla - We are sorry that this has been your experience and we've tried to reach you several times in the past. To clarify, not all carriers and services provided by our partners are equal. In other words, the quality of service in terms of tracking notifications and reliability depends on your budget. Even so, services and technology have come a long way since 2020 and all our carriers, even the economy ones, offer a much higher quality of service and sophistication of notifications etc. Please contact us if there is anything you would like to discuss further.
Kind Regards, the GFS team
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