The Ghibli.Store Avaliações 

Didn’t expect much because this is my first order at this website. Turn out everything was perfect, the plushie I received was very cute and match the description, shipping didn’t last too long and I’m pleased.

Items exactly as described and customer service was wonderful, we had a couple issues with delivery (no fault of the store) and Ghibli Store was very helpful in resolving.

Fast delivery, good products

This was my first time ordering with The Ghibli Store. We purchased a large Totoro plushie for a family member and the item was lost in transit. Not only did The Ghibli Store actively monitor the first shipment to ensure its delivery, but reached out to myself and the carrier before I even knew it was a problem. Then, when I had not received the item and the carrier was unable to locate it, The Ghibli Store sent a second plushie without any additional cost to me and continued to monitor that it arrived to my house safely. Their responsiveness in communication, kindness, and attention to detail was so incredible. We will most definitely be ordering again!

This is my second order at Ghibli Store. I was very happy with both my orders. Fast shipping, responsive customer service, and the most important thing that item were just as described.

I'm satisfied with my purchase. The item quality matches the description, and the overall service was outstanding. Customer support was helpful, and delivery was prompt. Highly recommended.

I'm more than happy with this purchase, items arrived in perfect condition, the quality were exactly like advertised. Customer service was responsive and quick!

Fast answers and great communication. So respectful and great service. I’m so happy and recommend this company. The quality of products, the fast delivery is impressive. 100% a great company and customer service remarkable.

The customer service is very good. They are willing to work with you in any circumstances.

The customer service I’ve received with this purchase is absolutely excellent. They informed me of an address discrepancy, which not all companies take the time to do. I live on the line between 2 areas and I regularly don’t receive packages because of address issues but I’m confident this will be received. I also mentioned the purchase is a birthday gift and they took the time to let me know the shipping timeframe in the event it wouldn’t make it in time. The diligence to ensure I was informed is rare, and very appreciated!

Everything was better than what ordered, they are very quick to respond when contacted, and delivery time was on the date promised. Will absolutely be returning for more goodies!!!

The items I ordered are just as described and pictured. The most impressive thing is the customer service. They are excellent at communication and addressed my concerns very quickly. The orders came as promised and were better than I expected. I am very happy with the purchase

Very happy with the support. They were happy to fix an incorrect delivery address and helpful when the packet had problems at delivery, providing us with the correct details to resolve the issue.

The customer service was outstanding. They went above and beyond to make sure I got my order when it was shipped to the wrong address. However, I was a bit disappointed in the quality of the shirt. Feels like that kind of Cricut quality that will wear off in a few washes. I bought it for NYCC, so at least it will last the one day, but I don't have a lot of hope it will last long after that. I would gladly buy other merch from them.

1. The person handling fulfillment caught part of a shirt in the shipping bag seal. The shirt was damaged/ripped because of trying to get it out of the seal.

2. The sweatshirt is missing.

3. It's not official merch. The web site and branding makes that misleading. Shipped from an individual. Payment also went to a different individual.

The statue of Calcifer I bought was perfect and it looks great on the shelf I bought for my mother! She loves it! At first there were some issues for the shipping, but after emailing them, they reassured me about it that everything was taken care of and I'm glad to have the item I got for my mom! Product was true and real!

Everything amazing! Thank you

I had a fantastic experience shopping at the Ghibli store! The products are good quality, beautifully designed. I am very satisfied with my Totoro figure as well as plushie (they all look as in pictures). Shipping was faster than expected, and everything arrived safely packaged. Customer service was also very responsive and helpful during the entire process (they reached out immediately after it was noted that one of the items was not available, they provided few solutions and resolved it very quickly). I’ll definitely be shopping here again and recommend it to fellow Ghibli fans!

Had trouble with the shipping process, like some of the reviews I’ve seen on here. But, Ghibli Support helped me throughout the ordeal. It took an extra week to finally get the product and when it arrived, my niece was happy and stoked about her new Totoro backpack and mini figurines. At the end of the day, things happen and mistakes are a forever learning experience in all aspects of life. It’s how the company reacts and deals with it. In this case, A+ and a satisfied customer. Thank you Ghibli Store and I’ll be returning soon.

I ordered something from their store and when it was shipped and delivered to me, I never got the package. When I emailed them and told them what had happened and asked for a refund, they told me they would ship me the same order for free. The package came very fast and was exactly what I ordered. Their customer service did not fail to reach out in a very timely way, and made me feel heard.