My click and collect was ready first thing in the morning. The staff at the Hollywood Plaza store went above and beyond! Thank you.
A empresa respondeu
Localização
Trocar localizaçãoHollywood Plaza, T4 Winzor Street, 5108 Salisbury Downs, South Australia, AU
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Veja o que dizem as avaliações
I write this review extremely angered by the customer service, or lack there of, I received today at your Hollywood Plaza store in Adelaide. I completed a click and collect yesterday. Was charged an... Ver mais
A empresa respondeu
Really friendly helpful staff
A empresa respondeu
Fast and efficient
A empresa respondeu
Detalhes da empresa
- Loja de Departamento
- Loja de Velas
- Loja de Jogos
- Loja de Souvenirs
- Loja de Artigos de Vidro
- Loja de variedades
Escrito pela empresa
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Informações de contato
Hollywood Plaza, T4 Winzor Street, 5108, Salisbury Downs, South Australia, Austrália
- (08) 8200 5534
3,0
Bom
5 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Turns on but doesn’t work I tried using…
Turns on but doesn’t work I tried using it wouldn’t work
24 de abril de 2026
Resposta da GiftBox - Hollywood Plaza
Hi Chae! Thanks for taking the time to provide your feedback! We're sorry to hear that the product isn't working. We've responded to your support ticket with a couple of resolutions.
My click and collect was ready first…
My click and collect was ready first thing in the morning. The staff at the Hollywood Plaza store went above and beyond! Thank you.
2 de julho de 2025
Resposta da GiftBox - Hollywood Plaza
Hi Nichole, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with GiftBox Click and Collect! We will be sure to pass your compliments to the staff :)
Poor service
I write this review extremely angered by the customer service, or lack there of, I received today at your Hollywood Plaza store in Adelaide. I completed a click and collect yesterday. Was charged and received notification that the order was ready to be picked up. When I came to pick it up, 1 item was missing. The gentleman behind the counter was confused yet did everything in his power to try to sort this out. The lady who packed the order had just gone on break and could not be contacted. We waited in excess of her 30min allocated break for her return. We were told numerous times, by Jasmine, it is out of their control. It is not their fault! This is not the case. Jasmine, confirmed the order and sent notification, your order is ready for collection
The only solution offered was for her to request a refund, which is not processed immediately, and for us to travel to a different store and find the money to repurchase, awaiting refund in the next day or two. This level of service is absolutely appalling. We were forced to go without other items so we did not break my sons heart and belief in Christmas. I do not remember the male shop persons name but I do want to reiterate, his service, ongoing intention and genuine empathy, was the only saving grace.
22 de dezembro de 2024
Avaliação não solicitada
Resposta da GiftBox - Hollywood Plaza
Hi Debbie,
We are incredibly sorry for your experience, this is not to the standard of customer service we aim to deliver and we apologise that we did not meet your standards or our own, we will investigate the situation so we can do better in the future.
Kind Regards,
GiftBox Team
Really friendly helpful staff
7 de junho de 2024
Resposta da GiftBox - Hollywood Plaza
Hi Betty, thank you for your kind words about our staff, providing great customer service is in the forefront of our minds and we are happy to hear that we have met your expectations.
Resposta da GiftBox - Hollywood Plaza
Hi Charlotte, thank you for leaving us with a four star review, we are pleased to hear that our delivery service has met your expectations.
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