gilliankyle.com Avaliações 

3.741
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Spotted the ideal gift for my Godson on this lovely website. Super impressed by the whole process - Great customer updates and service - Speedy delivery and well packaged. Always a pleasure to suppo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent product and just what we wanted. The order process was simple and we received an immediate acknowledgement together with a nice letter saying hello and a little story of the company. Thought... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great company to deal with. Ordered my Tunnocks tin for my supply of caramel wafers. Was kept well informed of how my order was proceeding and it arrived within a couple of days very neatly and carefu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easy to order online, fab Scottish gifts & I love that they're from an independent, small business in Scotland, created by a woman. Love the sassy, classy Scottish lassie tea towel and the gaun yersel... Ver mais

Detalhes da empresa

  1. Butique
  2. também em
  3. Artista
  4. Camisaria
  5. Loja de decoração de design de interiores
  6. Loja de Porcelanas
  7. Loja de Roupas para Bebês

Informação fornecida por fontes externas variadas

Colourful and fun Scottish gifts for you and your home with a wee touch of humour! As a small business our loyal customers are key to our future and customer service is hugely important to us. We try to get it right all the time, but if we have missed the mark please email us and we will put it right asap :)


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(3.741)

419 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Ideal for my Tunnocks

Perfect place to keep my favourite biscuits - easy to order - great communication with the seller - product is perfect - love the design - I will be back to the website to look again

3 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Iconic Tunnock Caramel Wafer Biscuit Tin…

I ordered two biscuit tins for Father’s Day for Tunnocks Caramel biscuits. Tins arrived in super quick time and were well packaged. Very pleased with the quality and price for these tins and I’m sure they will be loved by the recipients too. Thank you Gillian for your great customer service.

19 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I loved the products and so did the…

I loved the products and so did the recipients. The customer experience was second to none, the package was on its way the same day as I ordered. What more could a buyer want? This is a family business and it feels so good to be supporting a Scottish enterprise [and not China for once]

8 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

SCOTLAND MERCHANDISE

Was so happy with my cushion which arrived in time for me to take to my scottish cousin in USA
Such excellent personal customer service from Gillian & her staff !

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Designs to make me smile

Gillian’s website is easy to use and the designs are quirky and really fun, unlike anything I have seen elsewhere.
The order was despatched and arrived very quickly.

9 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely Tunnocks tin and lovely…

Lovely Tunnocks tin and lovely packaging. You can really tell the difference between something lovingly packed and something just thrown together and this was packed with care 🥰 and a beautiful quality tin ☺️ can’t wait to fill it with Tunnocks. My other half loves them and it’s from the kids for Fathers Day so he will love it. Something a little different from Toblerone !!!

9 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful tin

Wanted this tin for a couple of years but it was so popular that it always seemed to be out of stock. I made sure to snap it up this time!
Good quality and I can't wait to stock it with caramel wafers!

8 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality find

Found this glorious website while searching for fourth wedding anniversary presents to give my husband. I purchased the T shirt, mug and coaster with the Forth bridges on (see what I did there!) and he was over the moon with them. We also got married at South Queensferry so the design on them was just perfect. The items were very well made, expertly packed and speedily sent out. Highly recommend!

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First Class

Fantastic service from this wee company, communication and delivery was spot on, absolutely no complaints from me, I'll be ordering more stuff sometime soon. Oh and the tin was delightful and good quality. Thank you

29 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Terrific Tunnovks tins

Painless purchase process and the Tunnocks tins are fantastic. Delivery was swift and painless so it was a very pleasant experience all round.

20 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service.
Quick and easy ordering. And was delivered within 2 days. Mug and coaster of excellent quality
Great quirky gift for an Edinburgh guy now living in Glasgow.

28 de maio de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Tried to change the order via 2 email…

Tried to change the order via 2 email addresses but that didn't happen. No phone number for direct immediate contact. Have donated the t shirt to a charity raffle

1 de junho de 2026
Avaliação não solicitada
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Resposta da gilliankyle.com

Hi Alison,

I've had a look into this and it appears you placed an order and then emailed shortly afterwards asking to change the item ordered.

Unfortunately, by the time we picked up your email later that day, the order had already been dispatched by our (very efficient!) fulfilment warehouse, so we were unable to intercept it. At this time of year they often turn orders round in a couple of hours.

Tom replied explaining this and how to return the item for a full refund. As a small independent husband-and-wife business, we're always happy to help where we can, but we can't guarantee immediate responses to order amendment requests before dispatch. We do, however, respond very quickly to customer enquiries and in this case replied later the same day.

You also mention that we don't have a direct phone line. That's correct, we're not always available to take calls so we handle customer service by email and contact form, which allows us to keep track of requests and ensure every customer receives a response.

You chose to donate the t-shirt to a charity raffle rather than return it for a refund which was very generous of you.

We'd still love to help though, so if you'd like to order the t-shirt you originally wanted to change to, we'd be delighted to offer you a 40% discount. Tom will send you an email separately with the details.

While we're sorry we couldn't change your order before it was dispatched, we believe we provided prompt, helpful customer service and a fair solution.

With thanks!

Gillian

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