Givemecosmetics Avaliações 

Resposta da Givemecosmetics

13 de mai. de 2026

Hi Michelle

We’re very sorry to hear that the range wasn’t the right fit for your hair on this occasion. Haircare is incredibly personal, and results can vary depending on previous product use, hair type, water hardness, heat styling habits and overall hair condition.

Even when simply changing from one haircare brand to another, it can sometimes take a little time for both the hair and scalp to adjust to a new formulation. Different brands use different ingredient balances, conditioning agents and cleansing systems, meaning the hair can temporarily feel different in texture or manageability during the initial uses while adapting to the change in routine.

In regard to the Yuka app, it’s important to note that these apps do not assess finished cosmetic formulations in the same way that qualified cosmetic safety assessors and laboratories do. They often score individual ingredients in isolation, regardless of the concentration used within a formula. In cosmetics, concentration levels are extremely important — many ingredients flagged by apps are used at tiny, strictly regulated percentages that are considered completely safe under UK and EU cosmetic regulations. In reality, you would need exposure to unrealistic quantities far beyond normal cosmetic use for many of these ingredients to pose any concern. You can actually select check in more detail on the app and it will tell you this within the app itself.

All of our products undergo extensive safety assessments and regulatory checks by qualified laboratories before they are approved for sale. Customer safety is and always will be a top priority for us.

While we completely appreciate that this range may not have suited your personal hair preferences, we do thank you for giving it a try and for sharing your feedback.

Kind regards
Give Me Cosmetics

Resposta da Givemecosmetics

12 de mai. de 2026

Hi HR!

Thank you so much for the 5* review 💛 We’re absolutely thrilled to hear you, your girls (and even your husband 🤣) are loving the results!

Saving time, money and still getting that salon-finish feel is exactly what we love to hear ✨

Enjoy your gorgeous hair days!
Give Me Cosmetics x

Resposta da Givemecosmetics

11 de mai. de 2026

Hi Joanne

We’re sorry to hear you were disappointed with your order. We also just wanted to mention that we don’t currently stock a product called the “Dry Hair Box Set,” so we’d love to understand exactly which products you purchased from us.

Hair products can also take a little time to work effectively, especially when switching to new formulas. During the transition period, hair can sometimes feel different before adjusting fully, particularly if moving away from products containing sulphates or silicones. Results can vary depending on hair type, previous product build-up, water type, and styling routine.

Our formulas are designed to support long-term hair and scalp health rather than giving a temporary coated feeling, which can sometimes feel different compared to traditional salon products initially.

We’d really appreciate the opportunity to help further and recommend the best routine for your hair type. Please feel free to contact our customer care team directly so we can look into this with you.

Kind regards,
Give Me Cosmetics x

Resposta da Givemecosmetics

11 de mai. de 2026

Hi Charlene

Thank you so much for your amazing review 🩷✨ We are beyond happy to hear you’ve been loving our products for the last 3 years! The Hand Cream and Shampoo & Conditioner are definitely favourites for a reason 😍

Your kind words about our customer service team truly mean the world to us — we’ll be sure to pass this on to them! Thank you for your continued support and recommendation, it honestly means everything 🩷

Kind regards
Give Me Cosmetics

Resposta da Givemecosmetics

8 de mai. de 2026

Hi There!

Absolutely thrilled to hear this! 🌟 Thank you so much for your kind words and support.

We’re delighted that you’re loving your shampoo and conditioner, and that our delivery and customer service have met your expectations too.

Your feedback truly means the world to us, and we’re so grateful to have you as part of the Give Me family 💖

Give Me Cosmetics x

Resposta da Givemecosmetics

8 de mai. de 2026

Hi Kirsty,

Thank you for taking the time to leave your review.

We have requested some additional information from you via Trustpilot so that we can look into this further and review everything thoroughly for you. If you could please provide this when you have a moment, we would really appreciate it.

Unfortunately, if a bundle or product purchased had since gone out of stock, an exchange would not have been possible at the time. However, we can confirm that the shipping fee should also have been refunded and we would be happy to review this with you once we receive your details.

We are also very sorry to hear that your order arrived damaged. This is certainly not the standard we aim for and we understand how disappointing this must have been. We would expect that the advisor handling your query has already raised this with the courier directly as part of our internal process.

We look forward to hearing from you soon and hope we can resolve this for you.

Give Me Cosmetics x

Resposta da Givemecosmetics

Atualizado em 8 de mai. de 2026

Hi Rachael,

Thank you again for taking the time to update your review and for allowing us the opportunity to update further for you.

Having carefully reviewed the correspondence, we can see that you were advised on multiple occasions before your email to the CEO that any unused items could be returned to us, I then followed up after your email to our CEO stating the same thing again. For this reason, we are a little unsure where the misunderstanding may have arisen from, however we are truly sorry if any part of the communication caused confusion or frustration in any way. That was certainly never our intention.

Following your most recent email, we also offered to arrange a phone call so that we could personally talk through each communication step by step and answer any questions directly. We completely understood and respected your decision not to proceed with this for personal reasons.

As explained in our previous correspondence, all returns and refunds are assessed in line with the terms and conditions agreed to at the point of purchase and again when submitting a return request. These terms are available across multiple areas of our website and are acknowledged by customers during the returns process.

All customers are welcome to return eligible items within 30 days of purchase in accordance with our returns policy. However, whilst an item may be eligible to be returned to us for inspection, this does not automatically guarantee a refund if products are returned used, opened or not in a resalable condition.

We do genuinely appreciate your feedback.

Many thanks,
Give Me Cosmetics

Resposta da Givemecosmetics

21 de abr. de 2026

Hi Kristina

Thank you so much for your lovely review!

We’re so happy to hear you loved your £15 blind bundle — they really do make such fun gifts, so it’s great to know you think so too. It’s even better hearing that you’re using the lip gloss daily and enjoying the eye cream!

We love the excitement of not knowing what’s inside, so we’re really glad you’re looking forward to your next one — we hope you love it just as much 😊

Thanks again for your support, it really means a lot to us!

Kind regards
Natasha

Resposta da Givemecosmetics

21 de abr. de 2026

Hi Kelly!

Thank you so much for your amazing review — we really appreciate you taking the time to share your experience with us!

It’s great to hear you’ve been loving our hair, skin, and lip products, and we’re so excited for you to try your new goodies for your birthday (happy birthday in advance 🎉). We hope you love the lip liners and gloss just as much!

We’re also really glad you’ve found our offers and delivery to be on point — that’s exactly what we aim for.

Thanks again for your support and recommendation, it means a lot to us!

Kind regards
Natasha

Resposta da Givemecosmetics

20 de abr. de 2026

Hi Wendy!

Thanks so much for giving it a try and for sharing your experience—we really do appreciate it.

Hair can be surprisingly complex, especially when you’re dealing with oily roots and dry ends at the same time. Finding the right balance often takes a bit of trial and error, even with products designed specifically for that concern. Things like how much shampoo you use, how thoroughly it’s rinsed, and even how long you’ve been using a previous product can all affect the result.

When switching to a new formula, your hair and scalp sometimes need a short adjustment period. If you’ve been using heavier or silicone-rich products before, for example, it can take a few washes for your scalp to rebalance oil production. In the meantime, roots can feel oilier or hair may fall flatter than expected.

Application can also make a difference—using a small amount of shampoo focused on the scalp, rinsing really well, and keeping conditioner strictly mid-lengths to ends (as you did) is a great approach. Some people also find that double-cleansing (a quick first wash, followed by a second) helps remove buildup more effectively when dealing with greasy roots.

That said, not every product works for everyone, and we completely understand your disappointment. Hair type, water hardness, styling habits, and even environment can all influence how a product performs.

We’d advise continuing to trial and adjust how you use the shampoo and conditioner set you’ve purchased—small changes in amount, technique, or frequency can sometimes make a noticeable difference in the results. If you have any additional comments or want us to go more in to detail please email our customer service who are always happy to help!

Many thanks
Natasha

Resposta da Givemecosmetics

16 de abr. de 2026

Hi Paris!

Thank you so much for taking the time to share such a wonderful review! We’re absolutely delighted to hear how much you’re enjoying your skincare, haircare, brushes and lip oil — and especially your amazing results with the lash serum 😍

It means so much to know you’ve been using our products for 5 years and continue to love them. We’re really excited for you and your little ones to try the curly range too — we hope you all see great results!

Thank you again for your support, it truly means the world to us 💚

Kind regards
Natasha

Resposta da Givemecosmetics

15 de abr. de 2026

Hi There!

Thank you so much for taking the time to share this 💚

We’re really glad you’ve found something that works for both your sensitive scalp and helps avoid triggering migraines—that’s so important. It’s amazing to hear the Aloe Vera & Coconut range is giving you that balance of being effective but still gentle on scent too ✨

Your feedback honestly means the world to us, and we’ll be sure to pass this on to the wider team 🙌 Thank you again for your support and recommendation!

Natasha x

Resposta da Givemecosmetics

15 de abr. de 2026

Hi Sharon!

Thank you so much for your lovely review 💖

We’re so happy to hear how well the pink range is working for your hair—frizz to silky is exactly what we love to hear! ✨ It’s amazing that you’re getting compliments too, that’s the best feeling.

We really appreciate your support and kind words about our products and service—it means a lot to us 💕

Natasha x

Resposta da Givemecosmetics

13 de abr. de 2026

Hi Ruby,

Thank you so much for your lovely feedback!

We’re so happy to hear how much you’re enjoying our shampoo and conditioners. Even more importantly, that they’ve been helping with your scalp psoriasis!

Thanks again for sharing your experience! It's truly appreciated.

Give Me Cosmetics x

Resposta da Givemecosmetics

Atualizado em 9 de abr. de 2026

Hi Helen

We’ve carefully reviewed all communications regarding your order and ensured that all information and resolutions were provided, including a partial refund for the damaged items.

Despite this, you continued to contact us across multiple platforms even though the refund had been processed and a fair resolution was given.

We always aim to resolve concerns respectfully and fairly. Our team did raise a warning regarding the tone of some messages, as ongoing aggressive communication makes it very difficult to assist.

While we welcome genuine feedback, we cannot continue to engage in hostile exchanges once appropriate resolutions have been given as we operate a zero-tolerance policy

**We’re sorry to see your further update, however our position remains unchanged.

As previously explained, we carried out a full review of your case and provided a partial refund in line with the damage reported. The requests for images were part of our standard process when investigating parcels reported as damaged in transit.

We can also confirm there has been no change to our product formulations. Our products continue to meet the same quality standards since they have been launched, so I am unsure where you have gotten the information from that anything has changed however feel free to send this over and we will certainly look into the mis-information being advertised and who is doing so.

Throughout this process, our team remained professional, polite and consistent at all times, despite repeated contact across multiple platforms and an increasingly inappropriate tone. We continued to respond and provide clear, factual information in order to explain our processes and ensure full transparency.

Thank you
Natasha

Resposta da Givemecosmetics

Atualizado em 7 de abr. de 2026

Hi Rachael,

Thank you so much for leaving us a review!

So glad you're loving our cleansing balm and eye cream, they are the office favourites!

Thank you again for taking your time to leave us a review, it's appreciated!

Give Me Cosmetics x

Resposta da Givemecosmetics

7 de abr. de 2026

Hi Zoe,

Thank you so much for leaving us a review!

We are so pleased you decided to treat yourself to the Mothers Day box, and it sounds like it was very well deserved birthday gift too. Dog mums absolutely count in our eyes 🐾

It means a lot to hear that our cruelty free approach and SLS and paraben free formulas are important to you, especially for use with hair extensions. We are so glad the products suited your needs

The lip liner staying power and that fresh beachy scent are definitely favourites for a reason!

Thank you again for taking your time to leave us a review, it's appreciated!

Give Me Cosmetics x

Resposta da Givemecosmetics

7 de abr. de 2026

Hi Lesley,

Thank you so much for your lovely review!

We are so happy to hear how much you are enjoying our mystery boxes, and that our shampoo and conditioner have become your go to products. That truly means a lot to us!

Thank you again for your continued support, we really appreciate it!

Give Me Cosmetics x

Resposta da Givemecosmetics

7 de abr. de 2026

Hi Laura,

Thank you so much for this lovely review!

We are so happy you decided to give us a try and even happier that you loved everything in your Mothers Day box. Hearing that your hair has never felt so soft is exactly what we hope for and botanical breeze is definitely a favourite for a reason it smells amazing!

We cannot wait for you to try more of our products thank you again for your support it really does mean everything to us 💕

Give Me Cosmetics x

Resposta da Givemecosmetics

1 de abr. de 2026

Hi Joanne!

Thank you so much for such an incredible review! 💛

We completely understand the initial scepticism, so it means even more to hear that you gave us a try and ended up loving the products across both haircare and skincare. Hearing that you’re “obsessed” and have built up a full collection honestly makes our day!

It’s also fantastic to know our customer service team has been able to support you whenever needed — we always aim to be as helpful and responsive as possible.

Thank you again for your recommendation and for being such a valued supporter of the brand — it truly means the world to us ✨

Kind regards
Natasha