Givemecosmetics Avaliações 

Resposta da Givemecosmetics

21 de jan. de 2026

Hi Egle

Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you’ve loved your orders and had consistently great experiences with us.

We’re especially glad our support team could quickly sort out the shipping issue for you — we always want to make sure our customers feel taken care of.

Your recommendation truly means a lot to us. We can’t wait to serve you again on your next order! 💙

Kind regards
Give Me Cosmetics

Resposta da Givemecosmetics

19 de jan. de 2026

Hi Sammy

Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you felt unsupported by our customer service, as this is not the experience we aim to provide.

After reviewing the communication history between yourself and our team, we can see that all emails were responded to within a couple of hours, with full replies provided each time. While we understand that frustration can arise when issues occur, we do strive to offer prompt and helpful support whenever contacted.

That said, we’re sorry to hear that this has led to your decision to stop stocking our products, and we truly appreciate the time you did spend working with us. If you’d ever like us to review any concerns again or assist further, we remain happy to help.

Wishing you and your salon continued success.

Kind regards
Give Me

Resposta da Givemecosmetics

Atualizado em 29 de jan. de 2026

Hi Belinda

Thank you for your review. We’re sorry to hear that you remain unhappy with your order and we’d like to clarify the situation for transparency.

Our records show that you were provided with a direct link to our returns portal, along with step-by-step instructions on how to return your order for a refund. Our returns process is fully self-service, meaning you do not need to wait for customer service approval to submit a return request.

Regarding the £22 you have mentioned, this is a return cost you have gone and sourced yourself, not through our returns portal which we have recommended and linked you directly to on many occasions.

Nobody has refused a return or refund request, so we are unsure why this is stated in the review, no completed return submission has been received from you through our portal. If you still wish to return the items, you can do so at any time using the link previously provided over email.

Regarding the 2 for £30 Mystery Box offer, these boxes are sold as pre-packed promotional bundles and, as stated in the product information, duplicate items may be included. The contents supplied align with the terms of the offer.

Regarding your concern about false advertising, we can confirm that the promotion was advertised as a mystery box deal, with terms outlining that duplicates may occur. For this reason, the items supplied match the product description and the offer conditions, we are sorry for any disappointment.

To also touch on your note of your conversation with Trading Standards, they are a regulatory body that focuses on monitoring business practices and identifying patterns of consumer harm; it does not act as a representative or dispute-resolution service for individual customers. Its role is primarily to gather information and investigate potential breaches of consumer law at a broader level. In this case, we have provided clear and repeated instructions through our returns portal explaining how to complete a return in accordance with our published policy. Unfortunately, the return process cannot proceed unless the customer follows these steps, which remain available at any time through the portal.

Kind regards,
Give Me Cosmetics

Resposta da Givemecosmetics

15 de jan. de 2026

Hi Laura

Thank you for taking the time to leave your review. We’re genuinely sorry to hear that you were unhappy with your experience, and we understand how upsetting unexpected results can be — especially when it involves your daughter’s hair.

We have reviewed the full message history and the images you provided. If our team came across as rude at any point, we sincerely apologise — that was never our intention. Having reviewed the correspondence internally, we can confirm that our staff followed company procedure and communicated professionally, but we’re sorry if the tone did not come across as supportive during a frustrating situation.

Regarding the result itself, the images supplied showed that your daughter’s hair was already significantly over-processed and damaged. Hair in this condition is highly porous, meaning it absorbs pigment extremely quickly. In addition, the staining visible on the scalp indicates that the product was left on longer than the recommended processing time. Our Blonde One Shot shampoo is a highly pigmented toning product and requires careful timing and a strand test prior to full application, the product has been used successfully by thousands of customers and has received many positive reviews when applied in line with the recommended guidance.

Based on the evidence provided, we concluded that the outcome was related to hair condition and application time rather than a fault with the product itself. This is why a refund was not issued.

We are truly sorry that your experience did not meet expectations, and we appreciate you sharing your feedback. We always take reviews seriously and use them to improve customer experience where possible.

Wishing you all the best,
Give Me Cosmetics

Resposta da Givemecosmetics

7 de jan. de 2026

Hi Claire!

Thank you so much for taking the time to leave such a lovely review 🤍
We’re delighted to hear your order arrived so quickly and that you’re loving the scalp scrub and heat defence spray – they’re two of our favourites too!
It means a lot to us to be your top choice for extension-friendly products, and we’re so pleased they’re making your hair and scalp feel amazing.
Thanks again for your support – we really appreciate it.

Love,
Give Me ❤️

Resposta da Givemecosmetics

Atualizado em 7 de jan. de 2026

Hi Debbie,

Thank you for your review

Your order was placed using the delivery address you personally entered at checkout and confirmed was correct. We processed, dispatched, and shipped the parcel exactly in accordance with the information provided. The courier has confirmed that the parcel was successfully delivered to that address. The reason this one was different as this seems to be a topic of confusion, is because the past orders were addressed correctly, not with the incorrect details submitted on this occasion.

We do not have the ability to verify, amend, or correct customer-entered delivery details once an order has been shipped out, we only received contact once the parcel had been delivered, not after the confirmation email was sent which confirms your details and not while the order was in transit - only when the order had been successfully delivered & we are unable to attempt to divert - Please note the tracking information provided to you gives you the option to divert. At the time of purchase, you confirmed that you had read, understood, and agreed to our terms and conditions - you should never ignore the terms and conditions you agree to for any purchase and they should always be read and understood, we hope this information helps for any future orders you may place with any company. They clearly state that where an incorrect or incomplete address is provided, the customer is solely responsible for the outcome of the delivery.

All delivery confirmation data available to us has already been shared with you, including confirmation that the parcel was delivered as addressed. As the order has been completed and delivery fulfilled correctly, a refund or replacement is not applicable in this circumstance.

In regards to your updated review regarding the time it took, you are provided with your tracking information the moment your order leaves our warehouse via email, this is intended to be used by the customer to track your order or divert as it makes it way to you, you can also view your delivery confirmation including any images and GPS location on the couriers website, so you have had access to this from the moment the order was marked delivered.

Also please bear in mind that you were advised on our virtual assistant that multiple emails push your enquiry to the back of the queuing system and to to await a reply before you email again, you continued to email daily without awaiting a response, with closures over Christmas and New Year this lead to your response being later than what it would have been if multiple emails had not been sent and instruction followed.

As the parcel has been delivered to the address supplied at checkout, there is no further action we are able to take & we are sorry for any disappointment that this has caused.

Kind regards
Give Me

Resposta da Givemecosmetics

29 de dez. de 2025

Hi Jasmine

Wow! Thank you so much for your amazing feedback! We’re thrilled to hear that our products have made such a difference for your hair, especially with thick and frizzy textures. 🌟

It sounds like you gave your hair the full Give Me treatment, and we’re so happy it delivered the results you were hoping for. Your kind words mean a lot, and we can’t wait to welcome you back once you’re ready to stock up again!

Thank you for sharing your experience and for supporting us—we’re delighted to be part of your hair care routine! 💖

Warm regards,
Give Me

Resposta da Givemecosmetics

29 de dez. de 2025

Hi Karen

Thank you so much for taking the time to leave such a detailed and glowing review! 🌸

We’re thrilled to hear that your first experience with our Mango & Passion Fruit Full Haircare Set has left you hooked—especially that our shampoo, conditioner, serum, and hair mask made your hair feel light, clean, and fabulous.

It’s wonderful to hear that the scents, textures, and overall experience exceeded your expectations, and that the little extras like the brush added to the joy of your box. We designed our products to feel luxurious yet affordable, so it’s amazing to hear it hit the mark for you!

We can’t wait for you to try our other scents and continue your hair care journey with us. Thank you again for your kind words—they truly mean a lot! 💜

Warm regards,
Give Me

Resposta da Givemecosmetics

29 de dez. de 2025

Hi Sarah

Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve encountered. We understand how concerning hair loss and dryness can be.

We would like to clarify that, generally, hair loss is not caused directly by shampoo or conditioner under normal use. Our products are formulated to be safe for regular use, and any adverse reactions—such as scalp irritation or unusual hair shedding—are rare and typically linked to individual sensitivities, allergies, medication etc. This is why we recommend performing a patch test before using any new hair care or skincare product. Information on patch testing is provided both on our website and on the packaging of all our products.

Dryness may also occur if hair has pre-existing damage or if the product is used differently than intended (e.g., leaving conditioner on the scalp for extended periods). We always encourage users to follow the usage instructions carefully for optimal results.

We take all feedback seriously and would be happy to discuss your experience in more detail. If you’d like, you can contact our customer care team so we can offer guidance and explore a resolution that may help restore your hair health.

Thank you again for your feedback, as it helps us ensure our products are safe and effective for everyone.

Warm regards,
Give Me

Resposta da Givemecosmetics

Atualizado em 23 de dez. de 2025

Hi Joanne

Thank you for providing the details we previously requested from you, but several points raised are factually incorrect and need to be clarified.

At no stage were you refused a return or refund. You were correctly advised by our customer service team to submit a return via our online returns portal, which you have already done, please note that if you do not return the products you will still be charged the fee of the label you have created as you have agreed to return the goods by accepting the terms and conditions on the return portal. This is our standard process for all customers, and return labels or QR codes are not issued manually. Our team have been nothing but polite and considerate throughout the entire multiple message threads you have sent in.

The images you provided were reviewed carefully and show no damage to the products or the gift packaging. The only visible issue was damage to the outer shipping box, which was explained to you at the time. The items inside were intact and unaffected.

We take customer feedback seriously, and as you can see from our positive feedback we go out of our way to ensure our customers receive the best service - within our terms and conditions but we also need to address claims that do not align with the evidence provided or our records. Any valid return will always be handled in line with our published returns policy.

Kind regards
Natasha
Customer Service Manager

Resposta da Givemecosmetics

19 de dez. de 2025

Hi Debra

Thanks for your review!

Sorry to hear about this, we have sent a request on Trustpilot for your order details - please reply when you can and we can look into this and get this sorted.

For a quicker resolution please email us with images of what you have received and our customer service team will be able to get this resolved.

Kind regards
Give Me

Resposta da Givemecosmetics

17 de dez. de 2025

Hi Maxine,

Thank you for your review.

Please note that our current response times are up to 72 hours. Sending multiple emails may actually delay our ability to respond, as we handle inquiries in the order they are received.

We kindly ask for your patience and allow us some time to get back to you.

Thank you for your understanding.

Give Me x

Resposta da Givemecosmetics

19 de dez. de 2025

Hi Paula

You are not expected to pay postage.

You have been advised to go onto our returns portal and organise the return with the instructions given to you, you are not charged for the return so I am unsure where this information has come from.

If you wish to wait until the conditioner is back in stock this was also an option offered, simply let the team know and they will log your details.

Kind regards
Give Me

Resposta da Givemecosmetics

16 de dez. de 2025

Hi Sean,

We’re really sorry to hear how disappointing this was, especially as the order was intended as a Christmas gift, we completely understand how important presentation is in that situation.

The gift box shown in some promotions is part of a limited set and, unfortunately, not all bundles are packaged in the presentation box shown by influencers. That said, the condition your order arrived in is not acceptable, and we sincerely apologise for that.

We’re also sorry if our previous replies came across as blunt, that’s certainly not the experience we want to give. If you could please email us directly with your order number, we’d like to look into this properly and see how we can make it right for you.

Thank you for raising this with us.

Give Me x

Resposta da Givemecosmetics

16 de dez. de 2025

Hi Cally,

We’re really sorry for the frustration this has caused, we completely understand how upsetting it is when an order doesn’t arrive and communication feels difficult. 😔

We can see that your parcel was handed over to InPost, but unfortunately it was returned to us due to a delivery issue at the locker. This is never the experience we want for our customers.

Please be assured that once a parcel is returned to us, we’re more than happy to arrange either a full refund or a replacement straight away. If you could email us at info@givemecosmetics.com with your order number, we’ll prioritise this and get it resolved for you as quickly as possible.

Thank you for your patience, and again, our sincere apologies for the inconvenience caused.

Give Me x

Resposta da Givemecosmetics

12 de dez. de 2025

Hi Joanna

Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration this experience has caused.

We understand how disappointing it is to receive a dispatch notification and then see no further movement on your parcel. After reviewing your order, we can confirm that a full refund has now been processed for you.

Due to the busy time of year and the significantly increased volume handled by the courier, investigations are unfortunately taking longer than usual. We appreciate your patience while this was being looked into and are sorry that the delay impacted your experience.

If there’s anything more we can assist you with, please don’t hesitate to reach out — we’re here to help.

Kind regards,
Give Me

Resposta da Givemecosmetics

11 de dez. de 2025

Hi Karen

Thank you for your feedback and for placing multiple orders with us — we really do appreciate your support.

We’re sorry to hear that you’ve experienced longer delivery times. During peak periods such as Black Friday, order volumes increase significantly, which can extend both processing and delivery times. We make sure to note this clearly in our delivery policy so customers are aware that delays are possible during these busy periods.

We’re glad to hear you love our hair scents, and we appreciate your honesty regarding the products that weren’t for you — everyone’s hair is different, and we value all feedback.

Thank you again for taking the time to share your experience.
Give Me

Resposta da Givemecosmetics

11 de dez. de 2025

Hi Bethan

Thank you for your review, and we’re very sorry for the frustration this delay has caused.

We’ve checked your order details and can confirm that an investigation with Yodel was already underway. This has now been completed, and a full refund has been issued. We’ve also sent you a message and an email confirming the refund—please check your junk or spam folder in case it landed there by mistake.

We apologise again for the inconvenience and appreciate your patience while we resolved this for you. If you need anything further, we’re here to help.

Give Me

Resposta da Givemecosmetics

11 de dez. de 2025

Hi Char

Thank you for taking the time to share your experience, and we’re genuinely sorry for the disappointment this situation has caused — especially given that the order was intended for your daughter’s birthday.

We completely understand how frustrating it is when a parcel is damaged in transit. In this case, the courier returned the shipment to us due to damage, which meant we were unable to send the original Black Friday bundle you purchased.

Our Black Friday bundles come as a complete set with specific packaging. Once that packaging is no longer available, we’re unable to recreate or resend the bundle — even if the individual items are still available separately. For this reason, we processed a full refund as soon as the damaged parcel was confirmed by the courier.

We apologise that this wasn’t the resolution you were hoping for, and we understand how disappointing that can be. We appreciate your previous support as a customer and are sorry that this experience didn’t reflect the standard we always aim to provide.

Thank you again for your feedback.
Give Me

Resposta da Givemecosmetics

11 de dez. de 2025

Hi Fiona

Thank you for your review. We’re sorry to hear that you were unhappy with your experience and that the product wasn’t suitable for your hair, we do give plenty of information on all the types of our haircare ranges, who they are suitable for etc and if you are ever unsure our customer care team are always happy to assist.

We do want to clarify our returns policy: we’re unable to offer refunds or accept returns on used cosmetic items unless there is a confirmed fault with the product. This is due to strict health and safety regulations surrounding opened cosmetic goods.

In this case, the item was returned to us after being used, and suitability for a specific hair type is not considered a product fault. For this reason, we were unable to process a refund.

We understand this may be disappointing, but we must follow health and safety guidelines to ensure the safety of all our customers.

Thank you for taking the time to share your feedback.
Give Me