givenchybeauty.com Avaliações 

i ordered perfume on the 28th and it was delivered on the 1st of march very happy with the service

Not only the free gift set advertised online is not included in my package, half of the trial size and samples that I picked were missing, I still see them in my confirmation email. Emailed them and they suggested me to return the whole order. Rude and lazy customer service.

I purchased a item from Givenchy at one of they make up stands and had a reaction, I was asked to return and with proof of purchase and I am still waiting for a refund 5 months on. I have returned the item and have to keep chasing them. I will report them to trading standards next as its poor of them to keep my item and not to refund me.

I had ordered from them recently and on my order it say I would receive free personalized courtue packaging there was nothing courture about the packing it was dumped in a bad with a card that was personalized and it shows images of what the packing looks like and it did not come like that, they could have offered me something in replace of this if the customer service or warehouse people were proffesional, I found such an old brand to be so unprofessional, I wonder where the owner is or tye ceo of this company is when it comes to serving the customers .

I did go to retailer first but what I wanted they didn't have that in-store, only online , I only shop at Harrods for specific perfume that isn't in the store only available at harrods I spend s lot of money with this brand and they could not even get that packing right, I went on YouTube and so many influences were dissapointed too due the packing sd they wanted to see how they were treated in terms of shopping experience. that's why I emailed them to tell them before hand, make sure I get my packing becaue that's the special thing when you shop with big brands to my dissapountment no packaging in sight very rude they told mr its not in there control so I've emailed them again to say send out the packing to me or an alternative because it was apart of my order and it was free to me they didn't send it to me as thought, and tricking people in to buying products from them becsue of the packing, I will not order from online again, for sure, to deal with these crazy people but I have sent then two more emails and I'm waiting my reply I even sent a snap shot of my order and what I got for free they send them two samples that are not for sale so to market their brand so its not free item to the customer it's s tester to market the brand instead they could have gave the tiny actual perfume bottles they have of your choice, they have so many free stuff I think they take it home themselves.

Could have kindly put a note or something to say we won't get this packing so we sent u alternative or a sorry so rude I think I wil send my goods back becaue it was a special gift and this is how Givenchy a huge brand name presented me with my shopping experience staff need to be sacked their very unprofessional I want someone from Givenchy to get intouch and offer me my free packaging as that is the reason why your customers come to get a good service what a disappointment

Great perfume but you are better off buying from a retailer. The customer service reps are rude, I asked for a manager and the rep said that the manager doesn't take calls. Very unprofessional. Do not buy through givenchy beauty. Thank you

Terrible experience, placed order twice, used PayPal which is their acceptable method of payment, both times order got cancelled. They should shut their website permanently if they cannot cater to paying customer. Horrible horrible experience. I have used PayPal for several shopping on other sites, only givenchybeauty.com is dumb site.
Shut down your site permanently if of no use setting up a purchase order there.

Purchase a $200 product UPS delivered my package. However, my package was stolen off my porch contact Givenchy beauty. The customer service was so bad. They refused to return my money or send me another product. I’ve been in the investigation process for almost a month and no one has rectify the situation and I’m still waiting. I had to contact UPS myself on a three-way call UPS claim that is up to the shipper. Jeevan Chi to release the product or my fonts. Givenchy steel stated that they need more information for the investigation. I will never order from Givenchy beauty ever again they are scammers.

I found out that my parcel, including a christmas present was returned to Givenchy by the courier. I called to ask customer services to please just resend the goods to me, not refund. They said they would, sent no tracking, and did not update me. Then when I chased this, I was just sent an email saying that the refund was being processed. Very disappointed in this bad customer service, and now have to get another christmas present.

Love the perfume but terrible customer service. The atomiser pump is defective and I contacted the customer service team just to ask for a replacement pump (not new bottle) but even with proof of purchase and providing photos, product code etc they refused to help. I've had fantastic customer service from chanel and expected similar from another luxury brand. Really disappointed, should have been an easy/cheap fix for them but no effort made.

I love this product. it redefines my life and really makes a difference in my day to day life. i am now able to properly manage my time and get more done in the short amount of time i have each day because of this. Shipping was also really easy and convenient!

I love this product. The design is simple and elegant and the shipping was very timely. i will be ordering more in the future.