Appalling customer service. The item arrived 2 weeks after I bought it. The size is no bigger than my hand when I pointed this out I got told I should maybe check sizes in future, I get that to a degr... Ver mais
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Veja o que dizem as avaliações
The product is very good and in good quality, but a very long delivery and coustemer service was bad. I ordered a christmas present and i was promised that it would arrive before Christmas, it didn’t,... Ver mais
I just purchased a custom “glass” plaque after seeing all the stunning Instagram ads for these. Needless to say, it does not live up to the hype of the ads or the images on the website. The image I ch... Ver mais
Netjes binnen de 10 dagen geleverd. Prachtige plaat ontvangen. Service ook goed: netjes een betaalbewijs ontvangen en een track and trace. Heel erg blij mee!
Detalhes da empresa
Escrito pela empresa
The original creators of The Spotify Album Cover wall art. Create your own custom track and remember your favorite moments in a unique way.
Informações de contato
2,3
Ruim
64 avaliações
Sem histórico recente de pedidos de avaliações
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I placed an order around a month ago…
I placed an order around a month ago and I’ve gotten one email so far that gave me a tracking number, yet the tracking number is incorrect and it still states that the shipping details haven’t been updated. I contacted the email that they gave me for questions about shipment TWICE and they never replied back. I spent nearly almost $70 on two plaques and I’d prefer a refund at this point.
7 de janeiro de 2021
Avaliação não solicitada
Slechte service
Slechte service. Ik had een plaat besteld met persoonlijke foto en ik krijg een plaat met de oorspronkelijke cover foto. Ik probeer contact te krijgen via chat, email en website en uiteraard geen gehoor!!
7 de janeiro de 2021
Avaliação não solicitada
DO NOT ORDER HERE! SCAM!!
I ordered from Glass-plaque in the beginning of December as a present for my father. It is now the beginning of January and I still have not received any update or my product. I have reached out to Glass-plaque several times and I have never received any response. So to anyone that is considering to buy anything from this site: THIS IS A SCAM. Do not make the same mistake as I did and spend your money wisely elsewhere.
4 de janeiro de 2021
Avaliação não solicitada
Ikke modtaget
Jeg bestilte d. 12 december og har stadig ikke modtaget. Det skulle have været, en julegave til min søster. Efterfølgende har jeg modtaget, nogle meget mærkelige mails. Hvor jeg er blevet bedt om, at oplyse alt muligt. Jeg har selvfølgelig ikke gjordt det, for det så langt fra troværdigt ud!
4 de janeiro de 2021
Avaliação não solicitada
Terrible customer service and a Long delivery
The product is very good and in good quality, but a very long delivery and coustemer service was bad. I ordered a christmas present and i was promised that it would arrive before Christmas, it didn’t, it first arived on the 30 december. I wrote to their customer service several times but i never got a replie.
1 de janeiro de 2021
Avaliação não solicitada
is this a scam?
I am experiencing the same issue with the others, I ordered my glass-plaque on Dec 2nd. I have not received until now and it's already the end of 2020.
They have only sent an email regarding the delay of the order due to COVID-19.
I do not know If I should believe this.
31 de dezembro de 2020
Avaliação não solicitada
DO NOT BUY FROM THIS BUSINESS.
DO NOT BUY FROM THIS BUSINESS.
I've waited 4 weeks for my product and it STILL hasn't come yet. I've emailed them - no reply. I've direct messaged them on Instagram - no reply. I've used their contact page on their website- no reply. This is ridiculous.
I want to speak to someone about this. This is no where near good enough. Whether its COVID or Christmas, I could have got something shipped from China quicker than this. Give me an email, give me a telephone number. I want answers now.
DO NOT BUY FROM THIS BUSINESS.
Reading some of the reviews it looks like people are having the same experience. This is either a scam business or a very poorly run e-commerce. Most of the positive reviews look like bots.
31 de dezembro de 2020
Avaliação não solicitada
OPLICHTERS
Wacht al bijna een maand op mijn bestellingen. Heb meerdere keren geprobeerd contact te krijgen via mail, facebook, chat op site en instagram. Krijg geen gehoor. Slecht bedrijf. Ze zeggen dat het binnen een week is geleverd en dat ze 24/7 assistentie verlenen. Dit alles is ONZIN! KOOP HIER NIETS!
29 de dezembro de 2020
Avaliação não solicitada
Resposta da Glass Plaque
Dear customer,
Now the couriers have experienced the delays since the Covid-19 situation and the high amount of packages for the holidays. We have received alot of information for the customers’ package arrival and we do concern about the situation. However, please sent us your order number to our email: glassplaguecontact@gmail.com
Best regards,
Customer Support
Bijna een maand aan het wachten
7 december besteld, nog steeds niks binnen. Het verhaal blijft hetzelfde: TNT heeft het te druk. Maar ook dat is erg scheef, want het moment dat het pakket aangekomen was bij TNT was ook +- een volledige week te laat, en dat komt niet door de drukte die TNT heeft. Zou aanraden ergens anders te kopen!
29 de dezembro de 2020
Avaliação não solicitada
7 december order geplaatst, 3 weken later nog niets ontvangen.
Op 7 december een bestelling geplaatst bij Glass Plaque, 3 weken later nog steeds niets geleverd. Levertijd was beloofd tussen 8 en 17 december. De Track&Trace code die ik gekregen heb voor TNT werkt ook niet. Reeds enkele mails verstuurd naar hun klantendienst, telkens krijg ik de reactie dat alles eraan komt maar dat de schuld bij postdienst TNT ligt. Dit had een kerstcadeau moeten zijn, misschien krijg ik het wel net op tijd voor volgende kerst?
UPDATE: Op 06/01 heb ik het pakje eindelijk ontvangen. Communicatie en service van dit bedrijf is waardeloos.
26 de dezembro de 2020
Avaliação não solicitada
This is f-ing scam
This is f-ing scam. I have not recieved my package after 3 WEEKS! They won’t answer my chat messages. The people who gave glass plaque 4-5 stars, are bots! DO NOT BUY FROM THERE! It says that it’s on it’s way, but it have been for 3 weeks now. I thought i was going to give my best friend a nice gift, but guess not.
24 de dezembro de 2020
Avaliação não solicitada
Resposta da Glass Plaque
Dear Customer,
We are not a scam company, due to this situation with COVID-19 and Holiday season every shipping method and the track and trace code will be extended.
We can not do anything about this issue because it's a worldwide issue with the shipping couriers because most countries are in lockdown and that there has been a huge increase in parcels with every postal service.
We lowered our staff exponentially and don't have a dedicated customer support team readily available. We will try our hardest to answer your questions.
We hope that we have informed you well about the problems with the shipping company's, we are trying our best to solve the issue as soon as possible.
Best regards,
Glass Plaque
Very happy
Very happy! The product is great and the team has been on top despite some communication problems at times.
22 de dezembro de 2020
Avaliação não solicitada
Bestel hier maar niet
Bestel hier maar niet. Al meer dan 2 weken geleden een plaat besteld, meerdere e-mails gestuurd en telkens geen reactie of pas een week later. Hen contacten is niet te doen. Belachelijk dat je meer dan 2 weken moet wachten. Verwacht dan ook veel van de plaat, maar ben bang dat dat ook zal tegenvallen...
22 de dezembro de 2020
Avaliação não solicitada
Resposta da Glass Plaque
Geachte klant,
Wij zijn geen zwendelbedrijf, door deze situatie met COVID-19 en Feestdagen wordt elke verzendmethode en de track en trace code vertraagd.
We kunnen niets aan dit probleem doen, omdat het een wereldwijd probleem is met de koeriers omdat de meeste landen een lockdown hebben en dat er bij elke postdienst een enorme toename van het aantal pakketten is.
We werken met een klein team en proberen zo snel mogelijk op uw email te beantwoorden.
We zullen ons best doen om uw vragen te beantwoorden.
We hopen dat we je goed hebben geïnformeerd over de problemen met de rederij, we doen ons best om het probleem zo snel mogelijk op te lossen.
Met vriendelijke groet,
Glass Plaque
Geen aanrader!
Geen aanrader!
Ik heb mijn bestelling geplaatst op 3 december. Volgens de track and trace zou ik mijn bestelling tussen 4 en 13 december ontvangen, wat dus niet gebeurd is. Ik wacht nu al meer dan 2 weken op mijn bestelling en heb nog niks ontvangen en krijg geen antwoord op mijn mail en chatbericht. Dit had een kerstcadeau moeten zijn die ik waarschijnlijk niet meer ga ontvangen of veel te laat.
21 de dezembro de 2020
Avaliação não solicitada
Resposta da Glass Plaque
Hallo beste klant,
We kunnen u verzekeren dat uw bestelling onderweg is Maar het probleem waarmee we nu met het TNT-bedrijf worden geconfronteerd, is dat ze de trackingnummers op hun website niet dagelijks kunnen bijwerken vanwege het grote aantal bestellingen. We proberen contact op te nemen voor de follow-ups met de producten van onze klanten met zorgen, omdat we de gelijkenis van klachten hebben ontvangen. We vragen echter vriendelijk om uw geduld bij ons en onze excuses voor het ongemak.
Vriendelijke groeten,
Klantenservice
Slechte kwaliteit foto
De plaat is bij mij goed ontvangen en dit was ook binnen de verwachte verzendtijden. Alleen was de foto niet van goeie kwaliteit. Ik heb hier de klantendienst over gecontacteerd en die zeiden dat ze hier niets aan konden doen. De foto die ik gestuurd heb was in goeie kwaliteit, maar toch kon ik geen refund krijgen. Ik heb wel een kortingsbon van 5% gekregen.
21 de dezembro de 2020
Avaliação não solicitada
Wonderful
I ordered a gift for my boyfriend and it was THE CUTEST THING EVER. These guys know what they're doing. Thank you a lot! Keep working!
21 de dezembro de 2020
Avaliação não solicitada
Greta products great customer service
Greta products great customer service, thank you
20 de dezembro de 2020
Avaliação não solicitada
looks amazing,nice and safe
20 de dezembro de 2020
Avaliação não solicitada
Great product
Great product, amazing services. Thank you too much it is beatifull more than i expected. Thank you glass-plaque 🤗🤗
20 de dezembro de 2020
Avaliação não solicitada
Amazinggg 🥰🥰🥰
20 de dezembro de 2020
Avaliação não solicitada
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