Glass2go Avaliações 

136
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

i got my rear garden double glazed glass broken while cutting grass.called many local galzers qouting fortunes.i make measurements and order glass2go.arrived on time and i watch a youtube video how t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered 5 replacement double glazed units all were delivered on the stated day and in perfect condition. Changed the units myself and you could see the clear difference against some existing ones... Ver mais

Avaliado com 5 de um total de 5 estrelas

Highly recommended, great service and quality. Placed order online for a window glass replacement unit on a Saturday evening, and the Item was ready to collect the following Thursday afternoon from th... Ver mais

Avaliado com 1 de um total de 5 estrelas

Scam comany not delivered over 6 weeks, customer service totally ignore our calls and emails. Order placed in February 2026. Very poor experience with customers service. After couple calls we have b... Ver mais


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

136 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 11% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(136)

123 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

No reply and no window yet!


UPDATE

*****
Upon reading my review, the company updated me on the reasons for the delay and within a couple of days, I've received my window and fitted it. The panel seems to be very good, undamaged and perfectly clear so great!. I'm going to see how it performs over the next few weeks before ordering more panels.
I'm now changing my experience from 1 star to 5.

*****

Generally I like to give good reviews however on this occasion its not been possible to do so: GLASS2GO have been very naughty.

I've left messages for them on their answer phone and emailed them but haven't received any response. I am still waiting for the delivery of my panel. I'm glad I did a trial order before placing my main order for all my windows! If I don't hear from them this week then I will attempt to recover my losses. Seriously non existant customer service. Very quick to take your order so that bit works really well!

I'd be happy to amend this review should I receive my window soon.

9 de novembro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi Raj, thank you for taking the time to leave some constructive feedback, and also for taking the time to amend your review once we were able to look into the delay. We look forward to working with you again when you're ready! 😇

Avaliado com 5 de um total de 5 estrelas

Easy to order ,good product at a great…

Easy to order ,good product at a great price, I unfortunately ordered the wrong depth size that’s my fault but just about got away with it so be aware of checking correct box when ordering otherwise would definitely recommend this company

5 de novembro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi Matthew, thank you for taking the time to leave a nice review, it means a lot! 😇

Avaliado com 1 de um total de 5 estrelas

Would not recommend..

Would not recommend... after I've made my order, they didn't contacted me for 6 weeks... I tried 100 times everyday to reach them on the phone or by email..... no chance. Pls stay away from this scam.

3 de novembro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi Mati, I'm sorry to read this. We did have an issue with our newly installed phone line at this time which was quickly resolved but was an extremely frustrating moment for both ourselves and our customers. I trust any issues with your order have now been resolved, but if not please do contact us so we can look in to this further. 🙂

Avaliado com 5 de um total de 5 estrelas

A1 Quality and customer service

I have ordered 41 units, 3 deliveries over a period of a few weeks, each one has gone very smoothly, delivered quickly with good communication and a quality product. Only 1 had a slight scratch on it and this is being replaced with no hassle. Adam very helpful and professional. I have replaced all windows in my home now so no more needed, but I will be recommending this company to friends and family. Very happy 👍🏻

28 de outubro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi David, thank you so much for taking the time to leave such a positive review! I'll pass your kind words on the Adam! 🥳🎉

Avaliado com 1 de um total de 5 estrelas

is a scam web side

La traduzione più appropriata per il tuo messaggio, mantenendo il tono di urgenza e frustrazione, è:

"I ordered two double-glazed windows to replace my old ones. Everything was fine until the order was placed: quick replies and a delivery date were provided, but since then, nothing. I can’t get hold of anyone, and this is the second email I’ve sent asking what happened to my order. If I don't hear back within a day, I will go to the police.

10 de outubro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi Mauro, I'm sorry to read this. I trust everything with your order was resolved. However, should any issue remain, please do contact us so we can look in to this further.

Avaliado com 4 de um total de 5 estrelas

Excellent all round purchase and experience

Very pleased with my purchase.I had a few queries
( not in any way to do with glass2go )and they were
very communicative and helpful .
Glass arrived promptly …..

17 de outubro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi Philip, thanks for leaving a positive review! 😇

Avaliado com 4 de um total de 5 estrelas

Relatively positive experience

I placed an order for a single sealed unit on 24/9/25 and shortly got a provisional delivery date of 9th October. I was going to be away so emailed them asking if the delivery could be postponed but didn't get a reply and as far I was aware no delivery was attempted. It hadn't arrived by 13/10 so I searched for reviews and found some saying they had items not delivered and that it was a scam so I was getting worried however it turned up today. The unit was delivered by a local company (gap Lincoln) who themselves don't appear to sell sealed units so im not sure where they actually come from as glass2go don't appear to make them as they are a fairly recently registered company and a clearly just a reseller. I don't believe this to be a scam, just a small company who maybe hasn't given the best customer service to a few people. Would I risk a large order for thousands of pounds? maybe not.

14 de outubro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi Chris, thank you for taking the time to leave such a detailed and honest review, we really appreciate it! 😊

We’re pleased to hear that your unit arrived safely and that your experience was ultimately a positive one. We’re sorry that communication around your delivery postponement wasn’t as clear as it should have been, and we understand how that uncertainty could be worrying.

Glass2Go operates as a supply-only service, working with a trusted network of long-established UK manufacturers and regional delivery partners. This allows us to offer nationwide coverage, competitive pricing, and free delivery — particularly in areas where manufacturers may not supply directly to the public.

As a growing business, we’re continuously improving our customer communication and logistics processes, and feedback like yours genuinely helps us do that. We appreciate your balanced perspective and are glad we could deliver on your order.

Thank you again for choosing Glass2Go 😇

Avaliado com 1 de um total de 5 estrelas

Non delivery, no response

Non delivery, no response to emails, trying to recover my costs.

Don't risk buying from here, try somewhere else

11 de outubro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi, I'm sorry to hear this and that your experience didn’t meet expectations.

We always aim to resolve delivery or communication issues as quickly as possible, and it’s disappointing to see that this wasn’t your experience. As this review was left some time ago, we’d really like the opportunity to check what happened and ensure everything was resolved correctly.

Please contact us and we’ll be happy to look into this for you 🙂

Avaliado com 5 de um total de 5 estrelas

Recommend!

I made a mistake with my order, but when I contacted Glass2Go the customer service was excellent. Adam helped me sort it all out quickly and professionally, and everything was resolved perfectly. Really happy with the way it was handled – great service and I’d definitely recommend!

3 de outubro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Thank you, Deimantas 😇

Avaliado com 5 de um total de 5 estrelas

No issues

I needed 5 replacement double glazed units and came across Glass2go whilst browsing.Simple process ordered online and got a estimated delivery date.Arrived as planned. All went ok from start to finish and price couldn't be beaten.

18 de agosto de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Thanks Terry

Avaliado com 5 de um total de 5 estrelas

It's only when you suddenly realise…

It's only when you suddenly realise that you have been going back to the same store for as much as 15 years, that you realise that they must be a good place to go.
The service good and although you can spend a lot, you can also get bargains. They take care of you, have up to date equipment that gives you confidence that they are giving you the best service.
I keep going back so why would you not try them?

5 de agosto de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Thanks Craig

Avaliado com 5 de um total de 5 estrelas

Although the delivery was a day later…

Although the delivery was a day later than originally planned, the service at Glass2Go was excellent. The glass was a fantastic fit, and the quality of the glass was perfect. Really pleased with the end result – worth the short wait!
Will be buying again.

9 de julho de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Thanks Hannah

Avaliado com 5 de um total de 5 estrelas

Easy to order and cheapest online by…

Easy to order and cheapest online by far. I received a delivery date within 20mins for delivery today which has only taken 5 days to deliver for free. Glass arrived this morning and fits perfect. Very impressed!! Will definitely be back. Thanks

8 de julho de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Thanks Andy

Avaliado com 1 de um total de 5 estrelas

Do not order from this website

Do not order from this website, It’s a scam. You place your order they take your money and you get an order confirmation then nothing. I have tried contacting them many times and had no response back and still not received my item. This is happening to a lot of people. I have reported this to my bank and also the police. PLEASE STAY AWAY FROM GLASS2GO.CO.UK AND DO NOT ORDER FROM THEM.

21 de fevereiro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi Dawn, I'm sorry to hear this and apologies for only just getting round to responding to your feedback. Our online store should not have been live during the first 5 months of 2025 as it underwent an extensive revamp. During this time, the store was made live for testing on multiple occasions and unfortunately some customers were able to log on and place orders. We have been through and resolved each matter but if you still feel your matter is unresolved, email us at orders@glass2go.co.uk. We hope you can accept our apologies for this incident.

Avaliado com 1 de um total de 5 estrelas

No glazing delivered or response to emails

They haven't delivered my glazing order and have failed to respond to my emails (no contact phone number). I'll be seeking a refund via my credit card provider. Please avoid.

28 de janeiro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi, I'm sorry to hear this and apologies for only just getting round to responding to your feedback. Our online store should not have been live during the first 5 months of 2025 as it underwent an extensive revamp. During this time, the store was made live for testing on multiple occasions and unfortunately some customers were able to log on and place orders. We have been through and resolved each matter but if you still feel your matter is unresolved, email us at orders@glass2go.co.uk. We hope you can accept our apologies for this incident.

Avaliado com 1 de um total de 5 estrelas

Scam website

Scam website. They won't dispatch any orders! Reported to police.

12 de janeiro de 2025
Avaliação não solicitada
logotipo da Glass2go

Resposta da Glass2go

Hi YC, I'm sorry to hear this and apologies for only just getting round to responding to your feedback. Our online store should not have been live during the first 5 months of 2025 as it underwent an extensive revamp. During this time, the store was made live for testing on multiple occasions and unfortunately some customers were able to log on and place orders. We have been through and resolved each matter but if you still feel your matter is unresolved, email us at orders@glass2go.co.uk. We hope you can accept our apologies for this incident.

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