My second order from this company Prompt delivery and processing order was easy to use Very satisfied and will continue to use this service
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Veja o que dizem as avaliações
Well the guys at glass vials Australia are awesome, I remember I saw their work car with their decals and I couldn't help myself but to wave. Quality stuff as always and the consistency is unmatch... Ver mais
I deliver training to support workers in the community and they have got clients diagnosed with diabetes. I was concerned about how they are removing and disposing of insulin needles. Your needle cl... Ver mais
I have purchased several times from Glass Vials and I can say with all honesty their customer service is amazing, they have the most kind workers who are more than willing and happy to answer question... Ver mais
Detalhes da empresa
Escrito pela empresa
Glass Vials Australia is a Laboratory and Medical Supply company committed to providing exceptional products and services within Australia & Globally. We provide our customers with superior service, competitive pricing, premium delivery turnaround and manufacturing of customised products. Our team at Glass Vials Australia are known for delivering a specialised supply for comprehensive know companies, including education, medical and government.
Informações de contato
Unit 1 12 Arnott Place, 2164, Wetherill Park, Austrália
- 1300 537 581
- orders@glassvials.com.au
- glassvials.com.au
4,9
Excelente
124 avaliações
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Glass Vials
Perfectly satisfied with Glass Vials, they've the product we need, they're easy to deal with and shipment is always on time and in full...
11 de março de 2024
Avaliação não solicitada
best service ,best price.
11 de setembro de 2023
Avaliação não solicitada
Sent my package to wrong address
Sent my package to wrong address, so was returned to sender. When i rang them to inform of error was met with rude customer service and told package would be resent with correct address after they have received package back and be kept updated, been over 2 weeks, nothings happened.
25 de julho de 2023
Avaliação não solicitada
Resposta da Glass Vials Australia
Hi Simon
We recently received your feedback regarding an issue with your package delivery, and we would like to address your concerns promptly.
Firstly, we sincerely apologise for the inconvenience caused by the misdelivery of your package and any subsequent frustration you experienced. After investigating the matter, we found no records of your direct communication with our customer service team. It's possible that you may have reached out to Australia Post who was rude as it shows in the tracking that you contacted "Customer enquiry lodged".
Nonetheless, we are committed to resolving this matter for you. We have verified your order details and can confirm that the package was indeed delivered to you and we have forwarded you a copy of the proof of delivery with the parcel in your mailbox.
Please feel free to reach out to our customer service team at 1300 537 581 if you wish to discuss this matter further or if you have any other questions or concerns.
If there is anything else we can assist you with, please do not hesitate to get in touch with us.
The quick and efficient service was…
The quick and efficient service was amazing! The sales assistant, Michael Gvaus, picked up a mistake I made and helped me fix it
16 de maio de 2023
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Goods were competitively priced
Goods were competitively priced, delivered as advertised and on time.
16 de maio de 2023
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Reasonable price and everything went…
Reasonable price and everything went like clockwork.
17 de maio de 2023
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
The product was faulty
The product was faulty, they told me I was wrong and wanted me to pay to send it back to them.
17 de maio de 2023
Resposta da Glass Vials Australia
HI Wendy,
Thank you for sharing your feedback regarding your recent experience with our company. We apologise for any inconvenience you may have encountered and would like to address your concerns.
We understand that you found the product to be faulty, and we sincerely apologise for the inconvenience it has caused you. When you initially contacted us, our team took your complaint seriously and promptly initiated an investigation. As part of our standard procedure, We have our manufacturer do a thorough quality assurance test.
The manufacturer conducted a rigorous examination and provided us with a detailed report which we have provided to you, which concluded that the product met the required standards specified in the certificate of analysis. Based on this assessment, we informed you of the results and offered you a refund in accordance with our policy.
We genuinely value our customers' satisfaction and strive to resolve issues in the most efficient and fair manner possible. As part of our refund process, we kindly request that you return the item to us. This is a standard procedure to ensure that the refund is processed correctly and to maintain consistency with our policies.
We understand that you have chosen not to proceed with the return, and we respect your decision. However, in order for us to proceed with the refund, it is necessary for us to receive the product back in its original condition.
We appreciate your understanding and hope that we can find a resolution that satisfies both parties. If there is anything else we can do to assist you or address any further concerns you may have, please don't hesitate to reach out to us directly.
Reliable
Very great experience! I definitely will buy again when I need it.
31 de maio de 2023
Avaliação não solicitada
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Great service
18 de abril de 2023
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Very fast delivery
16 de março de 2023
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Super fast shipping!
14 de março de 2023
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Awesome.
Fast (!), really well packaged, and exactly what I had ordered. Amazing. Highly recommend these guys. (Thank you!)
4 de abril de 2023
Avaliação não solicitada
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Excellent
Online service and support and invoicing. Your delivery service is also efficient. thank you for suppling good products.
19 de março de 2023
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
I paid nearly $20 in express postage…
I paid nearly $20 in express postage and it took over a week to get to me! The same as it would as normal postage I wasted $20 on something I could have saved on regular shipping. Money is tight when you are in chronic pain on a disability pension. Shocked. Excuse me! Australia post is great with their express post and comes with in a couple of days!! Don’t blame them!!
19 de março de 2023
Resposta da Glass Vials Australia
Hi Emily,
Thank you for your feedback, as discussed with you. Australia Post (Express) remains the fastest postal delivery option, as shown in our checkout, but due to their circumstances with AUSTPOST means, they can't guarantee next-business-day delivery. When we looked into your order, you are located out of state and in a regional area that does not have that service.
In-future, when you shop online, I recommend looking at the Domestic Delivery Times with Australia Post to see what services your area more efficiently.
https://auspost.com.au/service-updates/domestic-delivery-times
Pretty good service and price of vials
Pretty good service and price of vials. Filters, however, were a lot more expensive than they were last time.
17 de março de 2023
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review. Unfortunately, due to our distributor price increase circumstances, we have no choice but to pass on the increase and still have a competitive price structure.
Resposta da Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
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