The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... Ver mais
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Veja o que dizem as avaliações
Might sound basic but these guys do the very best socks! I’ve ordered lots from them now and they’re so great. Had an issue with a hole in one of the pairs and their customer service team were incre... Ver mais
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Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... Ver mais
A empresa respondeu
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
Informações de contato
4,2
Muito Bom
303 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Stylish gilet
Excellent, stylish knitted gilet. It looks great over sweaters or shirts.
23 de agosto de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Gill,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you love your new gilet! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Excellent customer service!!
I recently purchased an item from Glassworks that was unfortunately no longer available. The team remained in constant communication with me and provided a variety of options to resolve the matter. They were prompt, genuine and friendly. It is the best customer service I’ve received in a long time and would not hesitate in shopping with them again! Shout out to Christina. A star!
21 de agosto de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Tahnee,
Thank you for taking the time to leave us a shining review. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals!
All the best,
Christina
GWL xx
No updates on order now 10 days
I ordered the item on 9 August and have had no updates since on the whereabouts of the item. I've contacted customer service and have had no response either.
9 de agosto de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Sakura,
Thank you for taking the time to reach out to us. We take our shipping timelines very seriously, and we're so sorry you've been kept waiting.
We'd like to make it right by you. If you could kindly share your order number or any details with us, we'll dive right in and figure out what’s caused the delay.
Looking forward to hearing from you soon!
All the best,
GWL xx
The two black tops I ordered were…
The two black tops I ordered were extremely poor quality for the price. Also the s/m sizing available doesn’t really cater for size 12 customers.
22 de julho de 2024
Avaliação não solicitada
Resposta da Glassworks London
HI Tracey,
Thank you for taking the time to share your honest feedback with us. Your satisfaction and good experience mean the most to us. However, we're sorry to hear about the quality of the clothes. If you feel this is faulty, pls reach out to us via the customer service email and we're happy to help you with this!
As a small independent brand, we work very hard to bring you a wide range of styles in our weekly drops - as a result, we’ve chosen to offer limited sizes for now for most of our lines. You’ll find that we offer a range of fits, which fit customers of various body shapes.
We carry a variety of styles and fits, which suit a broad range of body shapes. However, we produce very limited runs and are therefore limited in the size range that we can offer. We have always wanted to broaden our size range to ensure our customers can find their perfect fit, and are excited to announce that with the launch of our online store, we will now be able to introduce more sizes!
This project is in the works, and we can’t wait to introduce the new offer in store and online. In the meantime, if you’d like any more information regarding the size of an item (specific measurements, more pictures, whatever you need!), please let us know we will be happy to help.
Once again, thanks for bringing this to our attention. We're just here for you.
All the best,
Christina
GWx
Modern store with great pieces
(Size 10/12, 157cm) I stumbled across this store while exploring Spitalfields Market and I'm so glad I did! I had a great experience shopping here. Some of the trouser sizing will not fit gals who fit a 10/12 but are wider in the middle. However, the sales assistants tried to provide me with different options to try and were very patient as I tried on many other items. I did buy a cosy, fluffy, wool rainbow sweater and have gotten heaps of compliments on it! The store itself is clean and furnished nicely, with a modern and quirky vibe.
29 de junho de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Michelle,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you love your sweater! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Eco packaging
Packaging was great- no plastic in there at all which was refreshing
24 de junho de 2024
Resposta da Glassworks London
Hi Suz,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for appreciating all the small things we do. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Great purchase and experience
Was looking for an anniversary present for my wife with my kids. Stumbled across Glassworks purely by chance but loved what they were all about. My kids chose the present and my wife loves it so BIG WIN. Customer service in the shop was very friendly - I'd definitely recommend.
29 de junho de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Chris,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear your wife loves it! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
bag is cheap and smells like fish
24 de junho de 2024
Resposta da Glassworks London
Hi Lydia,
Thank you for this honest feedback. I'm so sorry to hear about the bag you received. They do have a smell to them when they are first unpacked due to the materials and dye they are made from. However, if you can air it out, It does go away over time as confirmed by some of our customers.
We do have a 30-day return period from the time it was delivered to you, so if this doesn't work out or you're still unsatisfied, pls let us know and we're happy to provide further assistance.
I really hope this can be sorted out soon and the review will be updated as well. We're just a small, independent company, and your feedback and review mean the most to us.
We always value our customers and work hard to provide a better service. We hope to hear from you soon. Have a lovely day ahead and stay safe!
All the best,
Christina
GWx
I am being asked for feedback on an…
I am being asked for feedback on an item that has not yet been received. Please deliver the jumper. Thank you
23 de junho de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Mags,
Thank you for your recent order. I'm terribly sorry for any confusion on this but we sent you an email last June 25 to let you know about the delay for shipping the jumper due to a glitch. But new stocks are coming this week and we make sure to ship this out ASAP. We will keep you posted on this.
I really hope you can check your inbox or Spam folder regarding this. I also sent the email again just in case.
I really hope this can be sorted out soon and the review will be updated as well. We're just a small, independent company, and your feedback and review mean the most to us
We always value our customers and work hard to provide a better service. We hope to hear from you soon. Have a lovely day ahead and stay safe!
All the best,
Christina
GWx
They stock some beautiful fashion…
They stock some beautiful fashion peices, it's a shame they only come in one size s/m, which is so bizarre for s brand based in the UK. It feels like they're catering on to certain customer type
22 de junho de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Miss Fungyuei,
Thank you so much for your honest feedback and I'm sorry to hear you feel this way. As a small independent brand, we work very hard to bring you a wide range of styles in our weekly drops - as a result, we’ve chosen to offer limited sizes for now for most of our lines. You’ll find that we offer a range of fits, which fit customers of various body shapes.
We carry a variety of styles and fits, which suit a broad range of body shapes. However, we produce very limited runs and are therefore limited in the size range that we can offer. We have always wanted to broaden our size range to ensure our customers can find their perfect fit, and are excited to announce that with the launch of our online store, we will now be able to introduce more sizes!
This project is in the works, and we can’t wait to introduce the new offer in-store and online. In the meantime, if you’d like any more information regarding the size of an item (specific measurements, more pictures, whatever you need!), please let us know we will be happy to help.
I really hope the review will be updated as well. We're just a small, independent company, and your feedback and review mean the most to us. We always value our customers and work hard to provide a better service. We hope to hear from you soon. Have a lovely day ahead and stay safe!
All the best,
Christina
GWx
Good prompt service
11 de junho de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi JD,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Excellent Customer Service!
I came across Glassworks when looking for some summer clothes. The trousers I wanted were out of stock and I was worried they would never be available again because of the company's limited drop, no waste ethos. I emailed customer service and they were SO helpful. Gave me the date that they would be available again. I got them and absolutely LOVE the fit and quality. Thank you!
30 de maio de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Amy,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Great experience
Love their accessories and their sales assistants in store are lovely, super helpful
31 de maio de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi there,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Kundenservice
Ich war in London im Laden und fand es phantastisch. Die Verkäuferinnen waren spitze und wir haben tolle Sachen gekauft. Eines der Teile musste ich leider zurück geben. Es hieß mir wird das Geld zurücküberwiesen. Das war vor über 14 Tagen. Bislang habe ich kein Geld erhalten. Ich habe bereits mehrere Emails geschrieben und sogar auf Instagram um Antwort gefragt, aber ich bekomme keine Antwort. Und dann verwende ich die Email vom Store direkt. Diese ist nicht erreichbar. Ich wundere mich sehr. Mein Vertrauen in Glassworks wird damit nicht besser.....
Update:
Glassworks hat tatsächlich immer geantwortet und ich habe die Mails wirklich jetzt erst gefunden.
Aber: mein Problem mit der Rückzahlung ist leider noch nicht behoben.
4 de junho de 2024
Avaliação não solicitada
Resposta da Glassworks London
Dear Christine,
Thank you for your recent order. I'm terribly sorry to hear that you haven't heard from us. I have been responding to your email since June 1st and I'm not sure why it wasn't received. Pls check your Spam folder as well. I already sent this message again twice and sent refund photos for confirmation.
We sincerely apologize for any confusion experienced with this but pls do let us know. Thank you for your patience and understanding and I do hope this issue would be resolved the soonest.
Kindly,
Christina
GWx
I loved my experience there
I loved my experience there! The staff were so friendly and didn’t push anything but helped me with picking out outfits. I love that it’s local and not everyone will be wearing the same thing I am. The style and fit was accurate to a size medium.
19 de maio de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Stephanie,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Great collection of clothes and great shop assistants
Shop assistants were very friendly,helpful and made you feel great…also a wide collection of nice clothes.I will definitely go back when I visit London again…..❤️
11 de maio de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Vasiliki,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Sub par quality & over-priced
I’m very disappointed with the service I received from Glass works. I bought a cropped top that shrank by almost half its size after the first wash. I used a hand-wash/cold cycle which should have been perfectly OK given the care instructions indicated I could use 30 degrees, but when my top came out of the wash it only just covered my chest area, whereas before it covered all of my stomach. I received the very disappointing response that because I wasn’t without the 30 days, I wasn’t eligible for a return or replacement. This doesn’t comply with the consumer goods act - hugely disappointing to see Glass works take so little responsibility.
I’m afraid I won’t be buying from you again. Poor quality and over-priced with zero responsibility taken.
6 de maio de 2024
Avaliação não solicitada
Resposta da Glassworks London
Dear Hannah,
We're very sorry to hear of this unsatisfactory service received. Our customer's satisfaction is always our top priority and we sincerely appreciate this feedback for us to always do better. Had this been reported within the return timeframe or even within 3 months we'd be very happy to help out and offer an exchange as we're very lenient with resolutions we receive from our dear customers, but this order was from May of last year and we got the report just 2 weeks ago which was a year after the purchase. As much as I wanted to help out, I'm afraid this is out of the window for way too long.
As a small, independent company, we always strive our best to provide a satisfactory and reasonable service to all our dear customers that would still be in line with our policies. I sincerely hope you understand.
Thank you once again for your honest feedback. We look forward to hearing from you and rest assured we're always here to help our customers with any order issues. Thank you for your understanding. Stay safe always, Hannah.
All the best,
Christina
GWx
Lovely experience
Maddi (Australian girl) couldn't of been more helpful during my visit. Her attention to detail made me feel like I was in capable hands during my visit, can't wait to come back!
23 de abril de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Rosie,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service! Thank you for working with us as well.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best!
Christina
What a great Shop!
What a great Shop!
So various, beautiful clothes for fair prices and such a lovely, friendly staff helping to find the best!
The next time I'm in London I'll come again!
Greetings from Munich
2 de abril de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Dagmar,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The sales staff at 2 different…
The sales staff at 2 different locations were excellent.
I am disappointed in the quality of the clothing. The 100% acrylic material is low grade and the clothes don't last after 1 wash.
1 de abril de 2024
Avaliação não solicitada
Resposta da Glassworks London
Hi Kelly,
Thank you for taking the time to share your wonderful experience shopping with us. Your satisfaction and good experience mean the most to us. However, we're sorry to hear about the clothes. If you feel this is faulty, pls reach out to us via the customer service email and we're happy to help you with this!
Thanks for bringing this to our attention. We're just here for you. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
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