Globalstay Avaliações 

122
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Very poor service!!! NO WIFI and part of the ELECTRICITY SHUT DOWN. And when we arrived, the security man did not let us into the apartment, because we LACKED ENTRY INFORMATION that Global Stay simply... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I do not recommend GlobalStay to anyone! Miserable customer service and no services provided, but they took all my money! I booked an apartment in Toronto and they did not provide information for th... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Nice condo + bldg. amenities (pool, sauna) Great location near Metro line and bus, shopping is right downstairs. All you'd need as traveler near by, + easy access to downtown Toronto shopping +sights.... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

No Hot Water. Locked out of building in garage. Very poor housekeeping. Broken dishwasher. Absolutely no response from Globalstay to remedy the problems. Managed by an unprofessional and incompetent... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Imobiliária de casas para temporada
  2. Casa de Férias
  3. Casa de férias para não fumantes
  4. Hospedagem em casa de família
  5. Companhia gestora de propriedade
  6. Aluguel para férias

Escrito pela empresa

Since 2017 Globalstay provides short term vacation homes ,middle stay and extended stay corporate homes in Toronto,Calgary,Dubai,Abu Dhabi,Batumi,Bali. 300 units +,86 location,thousands of happy quests. Home away home https://global-stay.com/ Partner with Globalstay Revenue Property Management in Dubai Abu Dhabi UAE https://global-stay.com/short-term-rental-management-dubai/ Partner with Globalstay Revenue Property in Canada https://global-stay.com/short-term-rental-management-toronto-calgary-canada/ Globalstay Monthly Stay in Canada https://global-stay.com/corporate-stay-monthly-stay-toronto-calgary-canada/ Globastay Monthly Stay in Dubai https://global-stay.com/corporate-stay-monthly-stay-dubai-uae/ Book Globalstay Holiday Vacation Homes in Toronto,Calgary,Dubai,Abu Dhabi,Batumi,Bali https://global-stay.com/


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

122 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 97% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,5

Todas as avaliações

(122)

43 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The location was very convenient for…



The location was very convenient for me. The apartment is equipped with everything you need, the kitchen had enough dishes and utensils. The bed is comfortable. It was easy to use the parking. There is a swimming pool in the building, but I did not have time to visit it. The staff was very friendly, helpful. I will stay here again.

4 de abril de 2025
logotipo da Globalstay

Resposta da Globalstay

Dear Galina, thank you for your review. It's a pleasure to know you enjoyed our convenient location and comfortable apartment with provided amenities! Thank you for staying with us. We hope to accommodate you again in the future!
Kind regards,Globalstay team.

Avaliado com 1 de um total de 5 estrelas

Scam

Scam - gave us a place with bedbugs and no cold water.

31 de janeiro de 2025
Avaliação não solicitada
logotipo da Globalstay

Resposta da Globalstay

Dear Amy, thank you for your feedback. We've thoroughly checked our records but don't show any reports of these concerns during your stay. Unfortunately, without receiving any photos or details while you were here, our team wasn't able to investigate and assist at the time.
Kind regards, Globalstay team.

Avaliado com 1 de um total de 5 estrelas

Stayway from GlobalStay

This company called GlobalStay , on Bay Street, Toronto is not legit and it is not related to the Burano Condos that manage the building. They did not honor their own Checkout policy. The policy stated you give 4 hours notice to checkout late after noontime, we gave them 1.5 day prior notice for checkout late but they FAILED to comply with this written policy. They invade our privacy and throughout our luggage in the hallway unattended while we were out for an event.
Further, they did not tell us where to leave the condo key after they removed us from the apartment and later they charged our credit card by not refunding the security deposit of $ 200. They violated the Expedia policy by communicating outside the its platform to charge that security deposit. There is no representative to them at the condo building as they stated in their direction. The front desk clerk at the building told us they have nothing to do with GlobalStay as it is considered Airbnb and they only deal with resident of Burano condos which a different management. It appears as if its a phantom company that they try to avoid liabilities if it arise. We have tried even to get their physical address inorder to file a legal action, they did not provide it and even they refuse to issue invoice for the $ 200 for charges justification, they refused. As it may relates to the condo itself, it was disappointing its size, very tiny not only that but also we have seen a mice running and we have taken vid and pics of it. You better to go to a one star motel that probably be better. We are suing them. DONT GO THERE IF YOU TAKE MY ADVISE.

21 de fevereiro de 2025
Avaliação não solicitada
logotipo da Globalstay

Resposta da Globalstay

Dear Amr, thank you for your feedback. As we explained in the conversation between you and our customer support team we can suggest you a free late check-out one or two hours past the standard check-out time, but we could not guarantee it will be approved because after the end of the guests’ stay, our cleaning team has to enter in order to prepare the apartment for the next stay. Otherwise, the guest will need to extend their reservation for an additional night. For these reasons, we ask guests to follow the standard check-in and check-out times, which are clearly stated in the listing page. We fully understand your frustration regarding the deposit deduction. Please note that our property maintains strict house rules which are clearly stated on the listing page, and any violation results in forfeiture of the full deposit amount.
Kind regards, Globalstay team.

Avaliado com 1 de um total de 5 estrelas

Absolute scam. Do not go NEAR this company

I'm not going to waste more of my time spelling out how horrible this company is, as I've already wasted too much of it fighting with them for a refund I'm owed. They are super sketchy, will lie to you, screw you over, AND they've blocked me from leaving a review on Expedia. Do not go near anything that has their name. What a horrible, horrible experience the whole thing was, and they've screwed me out of 600 dollars. If there's any justice in this world, they will burn in hell.

6 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware! Globalstay is a scam!

Beware! It's a scam! Worst travel experience I've ever had. The room was advertised at $85 a night, but fees, some fraudulent, added up to $179. One was a fee for having another person with me, but charged before I even showed up. First, I was completely alone. Second, even if I weren't, how could they have known that before I showed up! They obviously just tack fees on and expect you to fight to get them removed. They want you to take a picture of yourself and your ID and email it to them. Super sketchy. Then they want you to paypal them an additional $200. Only paypal. They won't take anything else. They claim you get it back after 7 days. It's actually 7 business days and I'm not holding my breath. One of their victims suggests to report them to "file fraudulent business practice Canada". I will definitely be doing that. Not customer care at all. For whats now $379 in all, I could have stayed somewhere nice, not somewhere where finding my key in a
stairwell in a lockbox like some tortuous treasure hunt and being told to wander the building with my garbage in my hand looking for a garbage shoot that I can't open anyway is the level of hospitality. Shame on you VRBO for partnering with them.Beware! It's a scam! Worst travel experience I've ever had. The room was advertised at $85 a night, but fees, some fraudulent, added up to $179. One was a fee for having another person with me, but charged before I even showed up. First, I was completely alone. Second, even if I weren't, how could they have known that before I showed up! They obviously just tack fees on and expect you to fight to get them removed. They want you to take a picture of yourself and your ID and email it to them. Super sketchy. Then they want you to paypal them an additional $200. Only paypal. They won't take anything else. They claim you get it back after 7 days. It's actually 7 business days and I'm not holding my breath. One of their victims suggests to report them to "file fraudulent business practice Canada". I will definitely be doing that. No customer care at all. For whats now $379 in all, I could have stayed somewhere nice, not somewhere where finding my key in a
stairwell in a lockbox like some tortuous treasure hunt and being told to wander the building with my garbage in my hand looking for a garbage shoot that I can't open anyway is the level of hospitality. Shame on you VRBO for partnering with them.

9 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All good!

These bad reviews made me nervous about a booking I made but I had NO problem with the company. They were super responsive and refunded my $200 deposit within 7 days as promised. Would definitely book with them again.

30 de janeiro de 2025
Avaliação não solicitada
logotipo da Globalstay

Resposta da Globalstay

Dear Jen, thank you for your review. We are delighted to hear you had a great stay with us! Thank you for choosing our services. Looking forward to hosting you again!
Kind regards, Globalstay team.

Avaliado com 1 de um total de 5 estrelas

This property should be de-listed for…

This property should be de-listed for accommodation until repairs are made to fix a leak in the ceiling that contributes to a disgusting odor that greets the guests upon entry to the apartment. It can only be described as a foul combination of fish and mould. We contacted the property about the active leak in the ceiling (right above the bed in the master bedroom and nothing was done. There are several stains on the ceiling in the master bedroom from this leak which has clearly been ongoing for quite some time as the damage is fairly extensive, including bubbling of the drywall just inside the bedroom door. The property managers were incredibly unhelpful and have now tried to charge us for a broken glass that was left in the cupboard by either their cleaning staff or the previous visitors. The least of our issue was the fact that this property was listed as a "park view" when it in fact faces an apartment across the street with no park in sight. I want my money back from this property as no one should be staying in an apartment with such obvious maintenance issues.

9 de novembro de 2024
Avaliação não solicitada
logotipo da Globalstay

Resposta da Globalstay

Dear Mark, thank you for your feedback. We sincerely apologize that your expectations were not fully met during your stay. We want to assure you that the apartment provided was exactly as described in your booking. Regarding the leaking ceiling, we appreciate you bringing this to our attention. We have already addressed and resolved the issue. Our cleaning crew discovered the damage after your departure. Upon reviewing the previous inspection report before your reservation, we found no record of any such damage. Based on this, we have concluded that the damage likely occurred during your stay. Thank you for your understanding. We hope that, despite this issue, you were able to enjoy your time with us.
Kind regards, Globalstay team.

Avaliado com 1 de um total de 5 estrelas

Company with poor policies

A group of 2 adults and 2 kids stayed here back in June for 3 nights. One of the kids had trouble with his ears from the plane and it ended up bleeding on the pillow one night. By the time I realized it, it was already dried in. They kept $45 of our $200 deposit even after I explained what happened. I wish I had of read the other reviews before booking as it seems this is a common theme for this company.

20 de junho de 2024
Avaliação não solicitada
logotipo da Globalstay

Resposta da Globalstay

Dear Ronna, thank you for your feedback. Please note, the refundable security deposit is a standard requirement for the accommodation process, as clearly stated on the listing page. The security deposit is refunded within 7 days after the check-out and no damage was found after your stay. We understand how frustrating it must be not to have a security deposit fully refunded. However it did not happen without a reason. Our cleaning crew provides us with a report about the property's condition. After comparing the previous report with the one left after your departure, it was deducted that the damage was left during your stay.
Kind regards, Globalstay team.

Avaliado com 1 de um total de 5 estrelas

I am writing again regarding my experience

I am writing again regarding my experience with GlobalStays at 98 Lillian St in Toronto. I received a response from GlobalStays repeating that I was at fault for staying beyond checkout and for damage to their property from smoking. Once again, I paid extra for a late checkout and was still harassed. Also, I don’t smoke and there is absolutely no smoke damage to the apartment. This is nothing but fraud. I would also like to add that they contacted me for a credit card on our check in date and a photograph with my passport. They wanted my credit card so they could perpetrate this fraud. It is actually completely illegal for GlobalStays to have asked me for a credit card as I had booked the stay and paid for the stay with Vrbo.

23 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Be aware of challenges on self checkin, self checkout and the nine existent support

While the site itself and the apartment was beautiful, the service is just below anything I have ever experienced.
I stayed in 2 Allendale. The instructions for the self check aka scavenger hunt for the key under to the degree of worthless. It took 3 people 40 minutes to find the lockbox. We also encountered not being able to go back into the parking garage where our car was located.
Once gotten to the key of the first apartment we booked, it turned out the other colleagues were in a different location of Global stay, which defeated the entire purpose of booking Global Stay in first place.

The self checkout instructions seemed clear. Leave no later Talan 11am, leave key on kitchen table.
Problem was that the key fob is needed to get the elevator into the underground parking garage, as the place comes with parking. Fortunately one of the residents was able to help.

Durning the journey we called/texted the numbers on the self checkin instructions with no one getting back until an entire day after. So completely worthless.
Won’t stay there again.

22 de outubro de 2024
Avaliação não solicitada
logotipo da Globalstay

Resposta da Globalstay

Dear Bibiana, thank you for taking time to leave feedback on your stay. We apologize for the inconveniences you encountered. The check-in instructions provide directions to the lockbox and photos to help guest find the location. During the process of making a reservation, guests can contact our customer support team to ask questions regarding arrangements. We would have assisted you in this regard if it was possible at that moment.
During check-out the fob is not required to operate the lift. As we have many guests staying our phone line becomes busy and we might not able to answer every call. We recommend using our email for fast communication.
Kind regards, Globalstay team.

Avaliado com 1 de um total de 5 estrelas

SCAM BEWARE

I rented their place in Toronto on yonge st for a concert and had the same problem of them trying to keep my deposit and charge me money for an old scratched floor and pillow case with drools. This is a scam. They asked for a pic of me holding my ID and passport which should’ve been a big red flag. I’m now reading the reviews and see that they have “copy and pasted” this scam tactic on to other guest as well. When I called PayPal to get refunded, I was told that paypal is aware of this fraudulent company.

I encourage everyone who has been scammed to file a report with the Canadian government. Type into google “file fraudulent business practice Canada”

29 de setembro de 2024
Avaliação não solicitada
logotipo da Globalstay

Resposta da Globalstay

Dear Linda, thank you for providing feedback. The linen in units is changed and washed after every guest and everything is cleaned and the condition of the apartment is reported to us. Since the damages were found after your stay and no similar damage was previously reported, it was deducted that it appeared during your accommodation. The requirement for the photo of the ID is stated on the listing page and all guest's information is deleted upon check-out.
Kind regards, Globalstay team.

Avaliado com 1 de um total de 5 estrelas

These guys are COMPLETE SCAMMERS!!

These guys are COMPLETE SCAMMERS!!! DO NOT BOOK WITH THEM! They do not have anywhere in the description about their bizzare check in process. They ask for $200 security deposit and also to send picture of your license, etc. Then they ask you to meet a representative of theirs on a side of a road who was over 45 minutes late. Then this representative takes you to the building and the whole interaction is just weird. He refused to let us take our own stuff by ourselves upstairs and said there would be less questions from reception. Absolutely bizzare!!!! Stayyyy awayyyyyyyy

16 de setembro de 2024
Avaliação não solicitada
logotipo da Globalstay

Resposta da Globalstay

Dear Rosie, thank you for writing feedback. The requirements for the check-in process are stated on the listing page, together with refundable security deposit. Our representative assisted you during check-in. We would appreciate it if you could describe your experience staying at our apartment so that we can improve quality of provided services.
Kind regards, Globalstay team.

Avaliado com 1 de um total de 5 estrelas

DO NOT STAY HERE-THEY DO NOT REFUND…

DO NOT STAY HERE-THEY DO NOT REFUND FULL DEPOSIT

My best friend and I rented a condo for a night to see a concert in Toronto. We did not eat in the room or use it for any other purpose than sleeping. Ultimately we slept there a total of 6 hours. When it came to getting the deposit back, they sent me a photo of a years old pillow with drool marks all over it and said they were charging $30 for the pillow. There is absolutely no way either of us did that over a 6 hour sleep, plus the pillow cases had covers on them. When I complained and informed them I would be disputing the charges with my bank, they reversed the balance of my deposit $200 balance and sent me photos of soiled sheets! So Monday I have my call with the bank and I will be sharing the metadata of the photos with them as well. Reading other reviews it's apparent they do this with all visitors.

11 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst place I have ever stayed

Worst place I have ever stayed. The condo was so hot and advertises air conditioning, but the The air conditioning was not working at all and when we contacted management, they blamed it on us not knowing how to use a thermostat, which is absolutely ridiculous. I came here for medical tests and now I’ve had to go find somewhere else to stay because they refuse to refund me or fix the air conditioning which we gave them our to do. They did say they came and did it was the same and there was absolutely no air conditioning coming out of the vent the temperature in the tiny tiny condo 24 for over hours and hours they are lovely when you check in but as soon as you’re there, they don’t care , as soon as they have your money, they don’t care about you at all

28 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

First thing one star is to many for…

First thing one star is to many for this company on the contract it states that you would receive your deposit back in 7 days well that's not true and they charged me a assessment fee with out notice or warning they lied about the number of bedrooms and I still have not received my deposit 16 days after checkout and you have to take your trash with you this should be written on every trash can and all through out the house to make it easier for the guests instead of sending this information the day before checkout . We was using the trash can outside the whole time and had to get the bags out nasty and uncalled for .I want my money

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam company, avoid at all cost!

Booked a place in Hamilton, Canada for a day through Booking. Few days before the stay, GLOBALSTAY requested that I send my passport and a selfie via email, which I declined due to concerns about their privacy policy. They also asked for 200 CAD security deposit to be sent to a PayPal account - another red flag because of no deposit protection. Although they said these were "mentioned" in their imprint, they were not explicit. I didn't feel comfortable sending personal details to an unfamiliar company email nor the deposit. At the end they didn't provide check-in instructions, had to book an Airbnb.

20 de junho de 2024
Avaliado com 1 de um total de 5 estrelas

We stayed in an apt through Global Stay…

We stayed in an apt through Global Stay in Toronto. Never again will we book through this company. First, they claimed we were a “no show”. Not true. Second, they claimed we “broke coffee pot and charged us $75. I believe this is a scam operation.

2 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We rented the "full house" port elgin

We rented the "full house" they have advertised in Port Elgin. Anyways, it's advertised as entire house. When we get there's it's actually a basement unit. We get dirty looks from all the neighbours upon arrival for some reason. Obviously there's been previous guests partying here upsetting neighbours. Had to pay $1000 deposit on a $300 stay. Then we got charged $300 for two dirty towels we left ( just so you know we washed all towels in the washer and dryer before we left so any dirt on the towels was due to the ineffective washer they installed in the unit). Was told we'd have the whole place to ourselves but we had guests upstairs that kept us up all night. They weren't loud it's just the construction is so bad that a casual conversation sounds like a raging party. Very misleading company. I feel bad for the young guy they have maning the phones, I'm sure he just gets yelled at all day. Needless to say, I don't recommend you stay here. The saddest part? We're in a housing crisis and this company decides it's a great idea to buy up single family homes to scan people out of their money instead of giving it to a productive family. Why is this allowed. Search " Global Stay Saugeen shores Expedia" of you want to checkout the listing for yourself.

20 de julho de 2024
Avaliação não solicitada

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