Go Roaming Avaliações 

Great product but awful service. If everything goes well I’m sure it’s a great experience. Sadly for us our motorhome rear window was damaged during a storm with 50mph gusts. Though it wasn’t from our negligence we advised Edwina the same day of what had happened and knew we would have to pay for the repair. Whilst we were away the security deposit was released from my credit card. As the payee this was something I absolutely couldn’t do but Edwina accused me of cancelling the transaction! When we returned it took nine days for Go Roaming to advise costs of the repair. By this point further damage was claimed to have been found (also unrelated to the rear window) and Edwina advised she’d attempted to charge my card but the transaction hadn’t gone through. Despite me being responsive throughout, once Edwina had advised of the costs I felt harassed. She demanded payment immediately within 24 hours of providing the quote. In the space of 45 minutes she called me four times, left a voicemail and sent a text. We paid for all the damage, partially as a goodwill gesture, as we’d enjoyed an amazing time in the van. However, the aftermath really tainted our memories of the trip. When I tried to give her constructive feedback about the way she’d dealt with the issues as it was very unprofessional, she constantly batted back with excuses. If you hire from this company be very aware of what can happen if things don’t go to plan. We would never deal with Go Roaming again.

Awful experience hiring from Go Roaming, would not hire again or recommend. Ended up in court, thankfully justice was done.

We had a truly frustrating experience with Go Roaming. Shortly after collecting the van, we noticed a fault which we reported ASAP. We followed their suggested fixes—topping up AdBlue, attempting resets—we reported back to them that things had improved but still not perfect, their response was simply: “Enjoy your holiday.”

When we returned the vehicle, we were shocked to be told we’d need to pay for a new engine. This led to a lengthy legal process, which we thankfully won. The court agreed that we were not at fault. We’ve been put off hiring for life.

We hired a motorhome from Go Roaming in May 2024 and unfortunately had a very difficult experience that ended in small claims court—a case they brought against us and ultimately lost (June 2025).

Shortly after collecting the vehicle (“Toby”), we encountered mechanical issues while abroad. The AdBlue warning and amber service light came on, and we contacted Go Roaming at the first opportunity. We followed their advice to top up the AdBlue and perform a reset. There were no check engine lights or signs of serious fault, and at no point were we told to stop driving. Their messages indicated they were satisfied with our actions and encouraged us to continue our trip.

Despite this, we were later blamed for engine damage and faced a demand for nearly £6,000. Reasonable requests for a second opinion (prior to commencement of work) documentation, and the option of Alternative Dispute Resolution (ADR) were ignored.

Go Roaming failed to provide timely or credible evidence to support their claim. They refused to share proof of payment for the engine work or a proper invoice from a third-party mechanic, despite repeated requests. We eventually received a garage invoice just four days before the court hearing—almost a year after we first asked. The invoice total was £552 less than the labour cost they had quoted us.

The court dismissed their claim, citing our lack of negligence and their failure to prove we caused the damage. The judge also noted that the fault may have pre-existed our hire.

This experience caused over a year of stress, legal threats, and countless hours preparing our defence. We also incurred legal costs to resolve the matter.

If you’re considering hiring from Go Roaming, we strongly recommend caution. If any issues arise, insist on garage invoices and proof of payment. We also advise paying deposits by credit card—we successfully recovered ours via a Section 75 claim before the court date.

While some may have smooth experiences, ours was anything but. Based on how this situation was handled, we would not recommend Go Roaming to anyone seeking a professional or trustworthy motorhome hire.