Quick response when i needed return lable. .appologised item was faulty, thats never happened before! Able to speak to helpful human on telepone, (Peter)) . delivery was quite quick and used Post... Ver mais
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Veja o que dizem as avaliações
I craig rowland. I still have not received my parcels .to colonels cottage. Mere lane. Armthorpe. Doncaster. Dn32hr .ordered on the 26/ 27th. Price 33pounds+
Ordered some replacement Sun blaster lamps, they arrived very well packaged but had been damaged by the courier. Replacements were sent out immediately. Thanks
Hi it was the package came on time so that was good would it be possible to send some instruction on how to use this I my first time please thank you Michael f Williams
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Go Grow is a family run garden centre offering specialist organic, hydroponic and indoor growing solutions. We supply agricultural, allotment, greenhouse and smallholding owners and growers, as well as hobby gardeners. We believe everyone should be able to grow their own food, in any space available. Whether you grow outside or indoors, in soil or in hydroponics, our experienced, friendly team are on hand to provide you with the highest level of customer service to make your growing experience fruitful and successful.Visit us in-store or buy online for professional brands, low prices and brilliant advice. Go Grow and be Happy!
Informações de contato
Reino Unido
- gogrow.co.uk
4,5
Excelente
81 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 1 mês
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Very speedy delivery
Very speedy delivery, haven't used product as yet, but top marks for customer service*****
31 de maio de 2023
Resposta da Go Grow
Thanks for the positive feedback. It is much appreciated.
A wrong item is send out with customs paid
A wrong item is send out. As an international order I had to pay customs as well. Send that back it will then cost 3 even 4 times its normal cost to get the right item on my hands. So little to no effort to send out right order. If you are about for one time deal and get exactly what you need then I do not recommend at all. It is just a waist of money and time. If you have
extra time to lose, dealing with them, then you are in the right website
18 de maio de 2023
Item ordered not delivered In…
Item ordered not delivered In reasonable time. 3 phone calls to find out where it was and all they said was it’s not our department they were only the shop. Very unhelpful
9 de março de 2023
Go elsewhere and get what you wanted
I ordered what I thought was a heated mat and thermostat. I got a heated mat....seemed expensive just for a mat and where was the thermostat? I rang them up, very helpful man put me through to the right person who explained the site was confusing and you had to add the thermostat to your basket. She said she would email me the details and offered 30% off price of thermostat. E mail never came . I emailed them asking about a refund on returning mat....no reply. Shall take my money and business elsewhere
2 de fevereiro de 2023
Resposta da Go Grow
Really sorry to hear you were not happy with your purchase. We really do value all of our business. We apologised for any lack of clarity on the product listing and we fixed it immediately to make it clearer. We did also clarify that the item you purchased was just for the Heat Mat and that if you wanted the Thermostat, we would offer you a discount as a gesture of goodwill. We also gave you the option for returning the item to us for a full refund. Sincere apologies you were not emailed again to clarify who would be paying the return postage cost as the postage cost for returns are in our terms and conditions. We are sorry your experience was not to your satisfaction but we strive to make improvements and respond asap to any issue asap.
Great shop
Great shop! Always have the best equipment and knowledge for organic growers
2 de fevereiro de 2023
Easy to deal with and good communication
5 de janeiro de 2023
Ordered some replacement Sun blaster…
Ordered some replacement Sun blaster lamps, they arrived very well packaged but had been damaged by the courier. Replacements were sent out immediately.
Thanks
30 de janeiro de 2023
Avaliação não solicitada
Good compactor deal with
Good compactor deal with. Fast and efficient delivery. Issues dealt with quickly and professionally
1 de novembro de 2022
Excellent service
Excellent service, swift delivery, discreet packaging and excellent price.
22 de agosto de 2022
I ordered a 240 l/min compressor which…
I ordered a 240 l/min compressor which turned out to be WAY too loud and so returned it which GG processed without any issue for me.
Not the product I needed in the end but great service!
23 de agosto de 2022
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