Gold Medal Travel Group Avaliações 

375
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Andrew Bridge has been so amazing and helpful whilst I have been doing a booking to Canada. Nothing was too much trouble and he has kept be updated whilst we have been waiting on flights to be release... Ver mais

Avaliado com 5 de um total de 5 estrelas

Rob - IJ is just fabulous, always on hand and goes out of his way to assist with enquiries even out of his core hours. Rebekah - IJ was just great with support in getting a multi G adventures Thail... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tyler from Cruise Plus was excellent in helping build a package for my customers on Saturday! After lots of back and forth we finally got there with New Zealand. Everything was super easy as always!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was up against the clock and Warren Taylor was a massive help, offered reassurance and helped secure a decent cabin for my guests. Thank you

Detalhes da empresa

Escrito pela empresa

At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years. As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme. We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry. We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

375 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

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4,5

Todas as avaliações

(375)

103 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Always our first choice

We have used Gold Medal for years, and they are a fantastic tour operator. All their staff are fantastic, providing top service from start to finish. Our most recent experience was with Kate Kinney, who went above and beyond and built a fantastic relationship with us while planning a trip to Dubai and Mauritius. Thanks Kate & Gold Medal!

10 de maio de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Hi Hayley, thank you for your lovely feedback, we are delighted to read Kate went above and beyond on this booking and we'll ensure Kate and her manager get to see this review. Many thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Disney made easy

Cannot stress how easy booking with Nic Rimmer is. I do ALL my Disney Bookings through her and more besides. She is a real asset to the team! Thanks as always Nic!

1 de maio de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Hi Lisa, thank you for sharing your experience, we'll ensure Nic and her Manager get to see your lovely review. Many thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Brilliant service from Gold medal

Brilliant service from Gold medal. David Walsh was quick and efficient putting together a tailor-made holiday. Paid attention to all the details.
Highly recommend :)

15 de abril de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Thank you Benicia for taking the time to share this feedback.

We delight in reading how well our team have done.
This will also be passed on.

Many Thanks
Gold Medal Team

Avaliado com 5 de um total de 5 estrelas

Another great booking with the fabulous…

Another great booking with the fabulous Stacey Caunce. She always goes above and beyond. Can't fault her xx

16 de abril de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Hello Rachel,

Thank you for taking the time to post this feedback.
This will be passed to Stacey and her Team Manager.

Kindest
Gold Medal Team

Avaliado com 5 de um total de 5 estrelas

"I recently visited The Cozy Pub and…

"I recently visited The Cozy Pub and had an amazing experience! The atmosphere was warm and welcoming, with a great selection of beers and delicious pub grub

14 de abril de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

We hope the Cozy Pub receive this feedback

Avaliado com 5 de um total de 5 estrelas

Layla was truly exceptional at Gold…

Layla was truly exceptional at Gold Medal Pure Luxury. I cannot thank her enough for her efficiency and accuracy in putting together my quote/booking. She did an excellent job with a tricky brief and I’m extremely thankful to her. I will be back Layla. Best Wishes, Karra

9 de abril de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Thank you for taking the time to share the feedback, which we pass on to the staff and their team managers.

We are delighted to read this and look forward to supporting you on more of your Pure Luxury Holidays.

Kindest regards
Gold Medal Team

Avaliado com 5 de um total de 5 estrelas

Colin at Gold Medal was amazing

Colin at Gold Medal was amazing, great suggestions and knowledge of both Bali and Australia. Really listened to the needs of my customer and helped to conclude the booking very easily. Cannot recommend enought.

5 de abril de 2025
Avaliação não solicitada
logotipo da Gold Medal Travel Group

Resposta da Gold Medal Travel Group

Hello Calum,

Thank you so much for taking the time to share this feedback.
This will be shared with Colin and his Team Manager.

We are delighted to read about the experience you have had.

Kindest Regards
Gold Medal Team

Avaliado com 2 de um total de 5 estrelas

Not even a bronze medal pl

We booked a holiday through a local travel agent (she is brilliant) for New Zealand the company was gold medal which seemed ok, it was a great holiday but we had issues w the campervan which I thought gold medal should know about.
They have a contact us which doesn't do anything, they also have a customer service link which I did manage to contact them through only to be told that due to security measures I would have to contact the agent.
What is the point of a customer service contact if they don't want or aren't interested in customers contacting them
Apart from campervan issues it was a great holiday

6 de março de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Dear Mr Lee, thank you for your feedback, As a business to business operator our contact is always with the Travel Agent. We'd be more than happy to look into the campervan issue, please send your complaint to your travel agent who will in turn send to our Post Travel Customer relation team to investigate and respond as per ABTA guidelines. Many thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Amazing

Megan was absolutely amazing! She was super patient and quick with coming back with quotes for me to get different prices. She was absolutely lovely on the phone too!

1 de março de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Hi Caitlyn, thank you for sharing your feedback, we're delighted to read that Megan provided amazing service and we'll ensure she gets to see your lovely comments. Many thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Great service

Great service as always from Lori! She is always super patient and helpful!

24 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Hi Sue, thank you so much for your comment, we'll ensure Lori and her Manager get to see this 5 Star review, thank you Gold Medal

Avaliado com 5 de um total de 5 estrelas

Great holiday company

We booked a holiday with TUI through Gold Medal, to Orlando, staying at Disney ( Port Orleans French Quarter) followed by Universal (Endless Summer Dockside.) Both hotels were great but unfortunately we had to cut our stay at Universal short, when our dog became seriously ill. Gold medal helped to arrange an early flight back and obtained a refund for us when Universal charged an early departure fee of $214. We are very thankful to them for their compassion and support when we really needed it. We would highly recommend this company and definitely book through them again.

3 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Dear Julie, thank you for your review, we are pleased to hear our team were able to assist you at such a worrying time and we do hope all is well now. Many thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Fantastic service from Tarina when I…

Fantastic service from Tarina when I booked a 2 centre Bangkok & Koh Samui holiday yesterday. Tarina recommended upgrading the customers hotel as there was an offer wth 25% off. The customers were delighted and booked immediately.

23 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Hi Mandy, thank you for taking the time to share you experience when speaking to Tania, we are delighted to hear she managed to secure a lovely Thailand holiday for your customers, we'll ensure Tania and her Manager get to see your lovely review, Many thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Mike at Gold Medal

Mike at Gold Medal, was extremely helpful with my 2 Australia bookings, he was very patient as it took a while to find the right itinerary for our customers.
nothing was to much trouble and he was happy to help.
also very prompt in getting new options over to me.
Thank you

19 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Hi Karen, thank you for taking the time to share your experience, delighted to read Mike was able to assist you with your customers Australia holidays, we'll ensure Mike and his manager read your comments, Many thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Samuel Robson was brilliant

Samuel Robson was brilliant, nothing too much trouble, will definitely go back to him for any other East or Indian Ocean quotes.

17 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Thank you so much for the lovely review, we'll ensure Samuel and his Manager get to see this, thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Thailand holiday

I needed a Thailand holiday from scratch for a special family birthday . Amanda was very patient and spent her time finding just what my customer wanted. She listened and my customer left happy, great teamwork

4 de fevereiro de 2025
Avaliação não solicitada
logotipo da Gold Medal Travel Group

Resposta da Gold Medal Travel Group

Hi Hilary, thank you for taking the time to share your experience on Trust Pilot, we are pleased to read that Amanda assisted in finding your customers perfect holiday, we'll ensure Amanda and her Manager see this lovely review. Many thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Roseann @ Incredible Journeys

Roseann at Incredible Journeys was fabulous! Got a great price for my customers wanting to go on a Gadventures tour of South Africa. Nothing was too much travel and all my questions were answered. Would definitely recommend :)

6 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Thank you Hays Witham for your fabulous feedback on Roseann and Incredible Journeys, we are delighted to read your recommendation and will ensure Roseann and her Manager get to see this, Many thanks Incredible Journeys

Avaliado com 5 de um total de 5 estrelas

Cruise Plus

I phoned through and spoke with Olivia, she put together a complex cruise and stay holiday featuring Hong Kong, Singapore and Dubai, she was amazing at putting it all together for me and I cannot thank her enough she got an amazing price for my customers and they were delighted with it, big thanks to Neil who confirmed the booking for me.

7 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Hi PJ, thank you so much for taking the time to share your experience with the Cruise Plus Team, we will ensure Olivia, Neil and their Manager get to see your lovely review, Many thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Laura Grunewald was an absolute Star!

Laura Grunewald was an absolute Star!
I had a Cruise & Stay that a customer wanted to confirm at 8.30pm on a Friday evening, with just 3hr 30 minutes to a Campaign Change and an increase in price. I emailed Laura to let her know that the customer was ready to book and that they were mindful of the increase in price if booked the following day. I had an email back within 15 minutes and the full booking was made in just over an hour. Exceptional service and attention to detail!

31 de janeiro de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Hi Gaynor, thank you for this glowing feedback, we're delighted to read that Laura provided exceptional service and managed to secure the booking for your customer, we'll ensure Laura and her Manager get to see this review, thanks Gold Medal

Avaliado com 1 de um total de 5 estrelas

I'm incredibly disappointed.

I'm incredibly disappointed.. the reality was far from it. The flights were delayed, the hotel was overbooked, and the promised excursions were cancelled at the last minute. To make matters worse, the customer service was appalling. I spent hours on hold, trying to reach someone who could help, but I was met with unhelpful and dismissive representatives. I'm so frustrated!

12 de janeiro de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Dear Mr Stewart, I am sorry to hear you were unhappy with your holiday, please could you provide us with the booking reference then we can take a look into this, Many thanks Gold Medal

Avaliado com 5 de um total de 5 estrelas

Thank you Rebecca Lamb at Gold Medal

I had a very complicated enquiry, budget was important to get to, and client wanted a variety of options. Thought Rebecca Lamb had great patience & tenacity and helped me with really expert skill even though she herself was very busy, she gave me a great deal of her time and we got this very nice booking and the client is going to have a wonderful holiday, so thank you Rebecca!

23 de janeiro de 2025
Avaliação não solicitada
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Resposta da Gold Medal Travel Group

Hi Shona, Many thanks for taking the time to share your experience on Trust Pilot, it really does mean a lot to the team. We will make sure Rebecca's Manager gets to see this and gives her the thanks and praise she deserves. Thanks again Gold Medal

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