Snackcidents Cookie Dough Avaliações 

753
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Saw their adverts pop up on Facebook and thought I'd give them a try. Very moreish and very tasty products, well presented, lots of different varieties (changes seasonally too!), caters for vegans and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Got 5 different flavours but 6 tubs: gooey choc chip, cookies & cream (x2), funfetti cake batter, millionaires shortbread and triple choc fudge. oh my goodness they were delightful i honestly cant eve... Ver mais

Avaliado com 5 de um total de 5 estrelas

Snackcidents have become a favourite go to cookie dough in our home. We have made 3 orders now, with the 2nd order being 12 monster tubs, devoured by the kids mainly, as you have to be quick in our ho... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ceased trading without any e-mails being sent to customers, especially those who signed up for their yearly subscription and never even got to use it. their e-mail has been removed and bounces... Ver mais

Detalhes da empresa

  1. Fabricante de Alimentos

Escrito pela empresa

Gookie Dough UK Ltd t/a Snackcidents has taken the difficult decision to cease trading. Any customers or other stakeholders impacted by the closure of Gookie Dough UK Ltd t/a Snackcidents will be contacted with further information shortly.


Informações de contato

  • 11 Southglade Food Park, Gala Way, NG5 9RG, Nottingham, Reino Unido

  • gookiedough.co

4,5

Excelente

O TrustScore é 4.5 de um total de 5

753 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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4,5

Todas as avaliações

(753)

3 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fantastic product and customer service

I have had nothing but an incredible experience with Snackcidents! The cookie dough flavours are amazing, both cooked and raw, I am so pleased with my order! The customer service I have experienced is second to none. I had an issue upon delivery with my order, and the team were incredibly accommodating and went above and beyond to fix the problem. I will definitely be ordering again. Thank you so much for creating such a delicious product!

18 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delicious and moreish.

This cookie dough is delicious and so moreish! Absolutely amazing just warmed in microwave for 20 seconds! Flavours are brilliant!

5 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product

All 6 flavours tried were yummy both cold and when baked into cookies. Easy to navigate website and delivery on requested day. Would recommend.

29 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Package disappearance and resolve

Had an issue where my package was missing after delivery, and with the help of the wonderful Evie, had a new replacement sent out. They helped to open a case and investigate what happened to my initial package, however, we didn't find out its fate, but Evie still went above and beyond to resolve this issue and get me a new shipment of these goodies and for that, I'm extremely thankful.

26 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fun dessert to keep in the fridge

We got the tasting hamper which had 9 different flavours to try and they're all really good so far! This has been such a fun little cheeky dessert to keep in the fridge. We're experimenting with a bit of each to see if we like them more cooked or raw!

26 de julho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Nice tasting!

Most of the flavours are great, I ordered a mystery box and haven't got round to trying them all yet. It's a good way to sample the flavours if you don't know what to order.
I've eaten them cold from the fridge, microwaved them and baked them and I can say all methods work! I baked them to still be gooey which was perfect.
One flavour was disappointing, the mint choc chip just isn't very pleasant. It's too strong and the colour is unappealing, it looks and smells like something you shouldn't eat and tastes stronger than a minty chewing gum. It's really unfortunate as it could be nice if it were mildly flavoured, I was also sent an extra tub of this flavour but it had to go in the bin which seemed a waste.
I would recommend any of the other flavours though!

19 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tasty & quick service

Got some of the cookie dough for my partner after their operation and they were feeling down and couldn’t leave the house. It was so tasty and perked him right up! Fast delivery and service too! Will be buying again as a treat or presents!!!

11 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing …

Definitely worth the money I bought the buy 3 get 3 free of the big monster tubs and you get so much more than expected! amazing edible cookie dough and I even made cookies with it they turned out great would definitely recommend! And I will definitely be purchasing again!!!

14 de junho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Delicious Goodness - Hot or Cold

My partner and I decided to try Snakcidents for 2 reasons: We love cookie dough and he is trying to be Vegan, and the main struggle is in sweet stuff. We got a few different flavours including some of the vegan offerings. We were not disappointed. They are incredibly more-ish so if you're not so great at knowing when to stop I suggest you serve yourself up some rather than eating from the pot as more will be gone than you intended by the end of the sitting! Just the right amount of sweetness not to be sickly - my personal favourite is the Funfetti. I also tried it cooked, but instead of making cookies I put it in a ramekin and part baked for the gooey warm cookie dough experience - I recommend. Only dropped a star because delivery was a little longer than expected, but have already seen on the website that they have changed some thing for this so expect my next review to be a 5 star one and looking forward to seeing what other flavours they come up with :)

11 de julho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

My Experience with Cookie Dough Flavors


I wanted to share my experience with these cookie dough flavors. I tried the original, cheesecake, and chocolate varieties just for fun. While they tasted nice and authentically like cookie dough, they weren't very sweet. The texture was quite filling, making just a couple of spoonfuls enough. However, my experience was dampened when I received an email from them offering a £10 voucher for creating a TikTok video and potentially £500 for more likes. This tactic made me question the authenticity of some reviews, as it seems like they're encouraging people to create free advertising content. For this reason, I can't give them a higher rating.

Edit: replying to the below:
I actually really enjoy your product. The cookie dough is great, and I appreciate the quality. My only concern is that you’re offering incentives for reviews. I always leave honest reviews because I want to, not because I’m prompted to. I’m more than happy to keep buying your product, and my review was just my honest opinion.

Thanks for understanding.

18 de julho de 2024
Avaliação não solicitada
logotipo da Snackcidents Cookie Dough

Resposta da Snackcidents Cookie Dough

Hey Alexis,

I am happy to hear you enjoyed the products!

I would also like to assure you that all of our reviews are real. What you have written here is factually incorrect. We have never offered any of our customers £500 for likes.

We send out an email after an order is placed asking customers to do a taste test & post it on TikTok (whether it's positive or negative). This is because we love to see our customers enjoying our product and we love to see what they come up with and it helps us improve with any constructive criticism. To clarify, we do offer a £10 voucher as a thank you to anyone that posts a video on TikTok, not to write a review which is what is being suggested.

We also state that if the video goes viral on TikTok then we will send £50 (not £500) as a small thank you for the time and effort they have taken to make a video as this is not a quick & easy task.

So yes, we are asking our customers to help spread the word as many businesses do but only to give an honest and genuine opinion. As a small business it's a big help if someone posts a video but we are only asking for genuine feedback and do not encourage anyone to be positive or offer a reward to be positive.

We also would not be able to afford to pay anyone £500. I expect this is a typo but I want to categorically state that this claim is 100% untrue.

Once again, I am glad you enjoyed the product and I am disappointed that asking for reviews has left a negative feeling towards us.

We value all feedback significantly and following this I will be closing this programme. I had no idea that encouraging people to share videos would offend someone. I am sorry for any offence caused.

Kind regards,
Olly - Founder

Avaliado com 1 de um total de 5 estrelas

I wish we liked it!

Really really disappointed to be writing a one star review - I wanted us to love this product, but we just don’t.

My partner is the biggest cookie dough fan, so when I saw these it was a no brainer. I needed to buy them!

I purchased 12, one of each flavour and then 4 of the mint (mint is his fave flavour of anything!) on Sunday 30th June. I didn’t tell my partner as I wanted to surprise him, so I waited very (in)patiently until they arrived on Friday 5th July.

As soon as they arrived I unpacked and put everything in the fridge, except one pot of mint for him to try. We’d been given a free mystery flavour - also mint. Which at the time I thought was a good thing.

How wrong was I? It was slimey and not the usual texture of cookie dough we are used to, so I popped it in the fridge with the rest to leave it for a while. Later that evening we tried again, it was firmer now, but still not a great texture and the mint is very artificial tasting.

The next day, we tried another method and decided to bake them. Seriously, the WORST cookies I have ever tasted, again the flavour is actually distasteful and leaves an unpleasant after taste for AGES. Very strong and almost chemically tasting. We did exactly as we were told yet the cookie was dense and firm, without actually being over cooked, it was more like a biscuit than a cookie but it was the lingering taste of awful mint that made it worse.

I’ll be absolutely honest and say I’ve not tried any other flavours after these two pots of mint have put me off trying the rest. I may give them a go in a few days once I’ve got over this experience but I’m not holding out much hope.

I think I’m more frustrated and disappointed that we don’t like them, as I really thought this was going to be the answer to my partners cookie dough cravings.

So many good reviews, but unfortunately I can’t leave one.

7 de julho de 2024
Avaliação não solicitada
logotipo da Snackcidents Cookie Dough

Resposta da Snackcidents Cookie Dough

Hey Lisa-Marie,

Thank you for taking the time to leave an honest review. I am so sad to read that you did not enjoy the mint flavour.

I am surprised to hear that you felt it tastes artificial as we only use natural peppermint oil for this flavour.

In regards to the texture, our cookie dough is different from a traditional cookie dough. Following significant in-depth customer surveying the overwhelming response was that the majority do not like the gritty texture so our dough is much smoother.

This is the wonderful thing about food, it's subjective so what one person may love, another may hate.

I would urge you to try the other flavours, you still have 8 more to try. They are all very different and you may find that you love some of them despite not enjoying the one you expected to like the most.

You have nothing to lose, because if you don't like any of them then I will happily exchange them for alternative products/flavours or I will refund you as we want to provide 100% satisfaction!

Once you have tried the other flavours, please drop me an email on hello@snackcidents.com with your order number and any further feedback and I will ensure you are satisfied with your experience.

I do apologise for this hiccup but don't worry, we will get it put right!

Thank you for giving us a go and putting your trust in us to put things right.

Kind regards,
Olly - Founder

Avaliado com 5 de um total de 5 estrelas

A Happy Snackcident

These have gone down a storm
Nothing for pudding? - pop a snackcident in
Unexpected visitors? - tea and snackcidents
Our fav so far has been the apple and cinnamon ones 🍪

28 de junho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Not the sensational taste as other reviews claim

To be honest, I regret spending £35 on the “try them all” hamper - it is not good value for money at all. I didn't like the fact there is no way to remove the cookie tin from the order - this is useless tat which I frankly would have gladly skipped.
I have never had to wait so long for the products I have ordered to be dispatched - yes, they do warn you of the wait times when you order and my order did arrive within the timeframe said but still - what takes them so long to dispatch?!
I have been receiving a ridiculous number of marketing emails from them with codes and so on. The emails are 90% waffle - skip the chit chat and tell me why you are emailing me! I have now unsubscribed as it was annoying me.
The product itself arrived in good condition, well packaged and had instructions on how you can consume the dough. All perfect on that account.
The products themselves - tasty but nothing to rave on about. Some of the flavors are sickly sweet (the vanilla and the cheesecake one!) and I did not enjoy that.
I liked the one with the sprinkles, the red velvet and the triple chocolate one.
The cookies, even after trying to follow their instructions and trying the recommendation of my oven, turned hard on top (you can knock on the counter with them!!) but stayed soft inside.
Having tried them all, I don’t mind them but I wouldn’t reorder or gift this hamper because of the price. The larger tubs are better value indeed but, again, the dough is nothing outstanding or special… sorry to break your hearts.

27 de junho de 2024
Avaliação não solicitada
logotipo da Snackcidents Cookie Dough

Resposta da Snackcidents Cookie Dough

Hey TsPa,

I am sorry to hear you regret your purchase. The tin was a free gift but I value your opinion and take this on board. We will look at different potential offerings moving forward.

Dispatch times are purely down to current demand and we do offer an express service if you would like it quicker. We are currently trialling a new service which we hope will allow us to reduce standard dispatch by an extra day soon. I completely understand your frustration here.

I appreciate and understand all of the constructive feedback you have provided. Thank you for your honesty, we will use it to continuously learn and improve.

Thank you for trying our products and I am genuinely gutted they didn't live up to your expectations.

Kind regards,
Olly - Founder

Avaliado com 1 de um total de 5 estrelas

Poor value for money

Bad value for money and the amount of marketing spam from the company (particularly to get you to give good reviews) if borderline harassment

12 de junho de 2024
Avaliação não solicitada
logotipo da Snackcidents Cookie Dough

Resposta da Snackcidents Cookie Dough

Hey Steph,

I am sorry to hear you didn't feel our products are value for money.

In regards to review requests, we send out 1 polite email asking for your feedback a week after your order arrives and then we send 1 more follow up after this.

I'm gutted to hear you felt harrassed so we will take this feedback on board.

Thank you for giving our products a try. We are always looking to improve.

If there is any further feedback you can provide on how we can do better, please email me personally on hello@snackcidents.com.

Kind regards,
Olly - Founder

Avaliado com 5 de um total de 5 estrelas

Bought the try them all hamper

Bought the try them all hamper. Fast delivery and loved the different cookie doughs. Favourites were the rainbow bites, cinnamon apple and New York cheesecake with biscoff. Personally wasn't a fan of the mint choc chip (smelled amazing, texture was as good as the others, just not to my taste). Will definitely be buying again

4 de junho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Fun but VERY sugary

I ordered the "Try Them All Hamper" as it was my first time with Snackcidents. While not all of the flavours were to my taste, the rest of my family enjoyed them. Only issue is that all the doughs are VERY sweet, each tub has about 40% sugar and you can definitely taste it. In my opinion that much sugar is not needed, but I know that that is just a personal opinion. Overall, my family and I had great fun making cookies and eating dough together.

18 de junho de 2024

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