The Gourmet Chocolate Pizza Co Avaliações 

32
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just received our third order, this time for 8 chocolate pizzas. Yes despatch was delayed due to a Black Friday sales surge but without asking Sarah Stone upgraded our order for very acceptable n... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

So disappointed with this experience! I was really looking forward to giving these as Christmas gifts to friends and family so I ordered quite a few. I placed the order in 2/12 & it said delivery tim... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Placed an order for a birthday gift, chocolate pizza via Yumbles, delivery was not made, no sign of courier on security camera and no card left. Was told by The Gourmet Chocolate Company that it had... Ver mais

Avaliado com 1 de um total de 5 estrelas

OPlaced 2 orders which arrived OK. Final order placed2 weeks ago despite chasing still not arrived. Had an email saying dispatched on 1st Dec but following 2 calls today I have been told a) it's not b... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fábrica de Chocolates

Escrito pela empresa

Handmade luxury chocolate gifts, ranging from our gourmet chocolate pizzas to Mother's Day, Father's Day, and Christmas gifts. Including our mini chocolate macarons, bite size chocolate cupcakes and wedding favours. All made in England by our lovely team of chocolatiers.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

32 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(32)

6 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Wish I'd read these BEFORE ordering

Wish I'd read these reviews BEFORE I ordered. Ordered 4/12, still not delivered & "Customer Services" couldn't give a tiny rat's ass. My first (& last) time using them. My advice? Go with a big name company who value their reputation.

15 de dezembro de 2022
Avaliação não solicitada
logotipo da The Gourmet Chocolate Pizza Co

Resposta da The Gourmet Chocolate Pizza Co

Good Afternoon please be assured we value all our customers greatly, and I am sorry to hear of your experience. I will look into this personally for you. Could you send us your name and order number please to customerservice@gourmetchocolatepizza.co.uk

Avaliado com 1 de um total de 5 estrelas

Appalling service

Appalling service - gift still not arrived. Ordered on 2/12/22 for a birthday on 10/12/22.
Website indicated delivery would be by 7/12/22.
Customer Service could not care any less.
Dishonest and unreliable

10 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Two arrived damaged

I ordered a chocolate pizza and part of it was damaged. I sent them photos and they replaced it free of charge but on arrival of the second that was damaged in the same place.They said they would give me a refund instead of sending out a new one.I didn't want a refund i just wanted a perfect as advertised pizza.Not impressed

14 de outubro de 2022
Avaliação não solicitada
logotipo da The Gourmet Chocolate Pizza Co

Resposta da The Gourmet Chocolate Pizza Co

Hello, We're sorry to hear that you weren't impressed with your experience with us. I've spoken to our customer service team this morning and I understand that in this instance, the decision was made by the owner of the company not to resend any more pizzas, but to instead offer a full refund, and for you to keep the two 7" pizzas which had already been delivered with our compliments.

Please rest assured, we are currently in the process of investigating this incident with our delivery partners, to ensure the risk of breakages is minimised wherever possible.

Avaliado com 4 de um total de 5 estrelas

Birthday gifts

Bought a couple of items for son's and husbands birthdays-both look nice-yet to try them. Ordered Fri 24th June, delivery expected by Mon 27th Jun. Delivery a day late-at £4.95 I did expect quicker.

28 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Good Chocolate - Terrible Customer Service

Their chocolate is very good but their customer service is awful and the whole order and delivery process was poor and caused a good deal of stress. Firstly order was cancelled by them then reinstated but despite having paid extra charges for specified day deliveries they were not delivered when they should have been. On sending a complaint regarding this and requesting a refund for the additional delivery charges a curt message was received in response stating they would refer the concerns to the management team but would not be refunding! We will not use them again nor would we recommend them. It is not just the quality of a product that is important to customers and unfortunately this company seem to be oblivious to that fact.

17 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Such a great idea for a gift

Such a great idea for a gift! I was struggling to find the perfect chocolate gift for my colleagues at work until I found this amazing chocolate pizza. I also ordered one for myself and the taste is also great. Well deserved 5 stars!

5 de outubro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered 6 chocolate pizzas with…

Ordered 6 chocolate pizzas with personal messages and only one person out of the 6 received their personal message which meant I had to ring round the other 5 to explain the pizzas were from me. Not a great experience, given that they were meant to be thank you surprises. I informed the Gourmet Pizza Company of the error and they said they would look into it. That was three months ago and not heard anything since...

20 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID THIS COMPANY...TOOK MONEY AND DIDNT DELIVER

I ordered this through costco online it never arrived...I ordered it 4 weeks beforehand...And they said I ordered too close to the cut off..WELL WHY TAKE MY MONEY AND DELIVERY DATE THEN?!!! I'm now left with nothing for my husbands birthday and 3 upset kids.....!!!

23 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Consistently impressed

I’ve been buying this company’s products for years and have been consistently impressed. Delicious chocolate, an ever-increasing range of thoughtful and creative gift options, and excellent customer service. Highly recommended!

22 de agosto de 2020
Avaliação não solicitada

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