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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very Good Quality 2 seater G plan reclining sofa with adjustable lumbar support sold through Sterling furnishings Aberdeen. Service from both Sterling and G plan excellent. Any issues we had were deal... Ver mais

Avaliado com 5 de um total de 5 estrelas

As always with G Plan, very comfy 2 x two seater settees plus armchair, all with excellent lower back support. We also bought a small footstool with storage in the same material - reversing the lid p... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Further to my review on our purchase of a GPlan Seattle sofa & chair & the reply from GPlan I would like to state that basically GPlan have marked their own homework they provided the technicians wh... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

We purchased two Malvern electric recliner sofas at a local independent store who were a pleasure to deal with. Sofas are comfortable, well made and have excellent back support. Our only criticism is... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Móveis
  2. Loja de Móveis
  3. Loja de artigos domésticos
  4. Loja de móveis para sala de estar
  5. Loja de sofás
  6. Tapeçaria

Escrito pela empresa

With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent build quality, longevity and comfort

G Plan's furniture is stylish, practical, well made, well-designed, long lasting and worth every penny. Most importantly, is is also offers great comfort!
We have just replaced our 20-year-old G-plan suite and the build quality of the new suite is amazing. Having looked around at alternatives, the difference in quality when compared to cheaper brands is clear.
Some other brands may appear to be of a similar quality at first glance but with a bit of man-handling it is obvious that they will have a short life-span and are made with many corners being cut. This is definitely not the case with G Plan.
I am happy to recommend G plan without hesitation. Thank you.

20 de dezembro de 2025
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Resposta de G Plan

Thank you so much for the fantastic review. From our Design and Development team through to Production we pride ourselves on excellent quality and its great to read you feel the same. We wish you many years of comfort.
Best Wishes
G Plan

Avaliado com 5 de um total de 5 estrelas

Very happy with my purchase

Very happy with my purchase

19 de dezembro de 2025
logotipo da G Plan

Resposta de G Plan

Hi Philippa,
Thank you for taking the time to leave us your 5 star review. We're absolutely thrilled you're so happy.
Best Wishes
G Plan

Avaliado com 5 de um total de 5 estrelas

Beautifully crafted piece of furniture…

Beautifully crafted piece of furniture and such a warm yet vibrant colour too. We are really pleased!

22 de dezembro de 2025
logotipo da G Plan

Resposta de G Plan

Dear Helen,

Thank you for your lovely review, and we are pleased to hear you like your fabric selection.

Kind regards

G Plan

Avaliado com 5 de um total de 5 estrelas

Made in Britain

The leather recliner two seater sofa was delivered on time as arranged. The leather quality was recommended by our local store Reeds of Downham Market to meet our expectations. The guarantee of 25 years also was reassuring.

18 de dezembro de 2025
logotipo da G Plan

Resposta de G Plan

Dear David,

We're delighted to read your review, and hope that your suite provides you with exceptional comfort for years to come.

All the best,

G Plan

Avaliado com 2 de um total de 5 estrelas

Check furniture measurements before ordering

Before ordering, check that when seated fully back on furniture seat cushions that your feet will reach the floor.
We purchased a GPlan large 2 seater sofa, also a small 2 seater sofa and a chair in leather from Solent Beds and Furniture. When we tried the furniture in the showroom, there was a lovely thick rug in front of the furniture and we had our shoes on. This unknowingly elevated our feet and we didn't give this a second thought. We didn't consider this when making the purchase and it wasn't pointed out to us or suggested that we remove our shoes or the rug to check for a correct fit. We were just so pleased to be able to purchase the furniture from GPlan as we believe their quality and customer service to be 5/5.
When our furniture was delivered, it seemed too tall for us as our feet don't touch the floor and our feet dangle in the air (is this due to us not having a rug or wearing our shoes in the house?). This means that we have to engage the electric footrest to sit comfortably.
We are so unhappy with this purchase and feel that we have made a very expensive mistake by not checking the measurements correctly.
Sadly we cannot return the furniture to the furniture store as they advised us that GPlan make them to order.
I wish there was a grace period offered to customers to return their furniture if not fully satisfied.

14 de novembro de 2025
logotipo da G Plan

Resposta de G Plan

Thank you for taking the time to share your experience with us. We are very sorry to hear how disappointed you feel about your recent G Plan furniture purchase, and we do appreciate how upsetting it is when such a significant investment does not meet your expectations.

We understand your concerns regarding seat height and comfort. When furniture is displayed in a showroom, factors such as rugs, footwear, and flooring can indeed affect how seating feels, and it is regrettable that this difference was not more apparent at the time of your visit. We recognise that this may have contributed to the issue you are now experiencing at home.

G Plan furniture is made to order, which is why, unfortunately, it cannot be returned once delivered unless there is a manufacturing fault. This policy is standard for made-to-order upholstery, and we appreciate how disappointing this can be when comfort issues only become clear after extended use in your own home.

We truly value your positive regard for G Plan’s quality and customer service, and we are sorry that this experience has fallen short of those expectations. Please do not hesitate to contact us directly if you would like to discuss this further. we are here to help in any way we reasonably can.
Best wishes
G Plan

Avaliado com 5 de um total de 5 estrelas

Excellent quality and service

18 de dezembro de 2025
logotipo da G Plan

Resposta de G Plan

Dear Mrs Green,

Thank you for taking the time to leave us a review. We are pleased you are happy with your G Plan furniture!

Kind regards

G Plan

Avaliado com 4 de um total de 5 estrelas

Sofas are lovely and comfy.

Sofas are lovely and comfy and we have received lots of compliments. However, USB ports do not accommodate new ipads.

21 de novembro de 2025
logotipo da G Plan

Resposta de G Plan

Hi Jane,
Thank you for the feedback, we're thrilled you're pleased with the comfort and hope you enjoy them for years to come. We always try to accommodate ever changing technology and your feedback is welcome.
Best wishes
G Plan

Avaliado com 5 de um total de 5 estrelas

Excellence from Tara

Excellence from Tara, totally professional with great follow ups. We felt cared for and gave us reassurance. And because of Tara from G Plan we will buy again and would recommend to all.

29 de dezembro de 2025
Avaliação não solicitada
logotipo da G Plan

Resposta de G Plan

Hi Sam,
Thank you for the wonderful review and your comments have been passed onto Tara who is thrilled she could help you.
Best Wishes
G Plan

Avaliado com 1 de um total de 5 estrelas

Hard and uncomfortable


The Gplan sofa we purchased is so hard and uncomfortable I contacted their customer service
Customer service has confirmed their sofas are not meant to be comfortable to start with but have to be worn in well we have had our one for seven months and it is as hard and uncomfortable as the day we got it and shows no sign of easing so if your thinking of buying one you should bear this in mind I will continue reviewing this sofa regularly until it is usable without sitting on cushions

23 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

impressed by the design and…comfort quality

I was impressed by the design and comfort quality and attention to detail very happy with the purchase l don’t think you improved in any way .

21 de novembro de 2025
logotipo da G Plan

Resposta de G Plan

Hi Brian,
Thank you very much for your 5 star review. we're thrilled you're so happy.
Best wishes
G Plan

Avaliado com 5 de um total de 5 estrelas

The three piece suite was an ex display…

The three piece suite was an ex display model and was heavily discounted.
The staff were very friendly and helpful.
An added bonus was the removal of the old suite.

20 de novembro de 2025
logotipo da G Plan

Resposta de G Plan

Hi Stephen,
Thank you for leaving your 5 star review. we hope you enjoy your new suite.
best wishes
G Plan

Avaliado com 5 de um total de 5 estrelas

The Engineer

The Engineer, Steve Peberdy, called and confirmed his arrival time. On arrival, he was extremely polite and very well presented. He explained in detail of what he would be doing, showed us what the problem was detailed what was needed to be carried out to rectify the issue
He worked in an exceptionally clean and efficient manner. Sheets were laid out in the working area and once the rectification work had been completed he ensured that all unwanted materials were removed and the whole area clean and tidy
We can only speak very highly of Steve Peberdy and would have no hesitation in recommending him in future and welcome him back should, in the unlikely event, that his services would be required again
Thank you for completing the remedial work and demonstrating professionalism, efficiency and knowledge in a friendly and personable manner

10 de dezembro de 2025
Avaliação não solicitada
logotipo da G Plan

Resposta de G Plan

Hi Roy,
Thank you for taking the time to leave your 5 star review for our Technician. We will be sure to pass on your lovely comments.
If you are able to pop your review on Parker Knoll we would really appreciate it. https://uk.trustpilot.com/review/parkerknoll.co.uk
Kind regards
Best Wishes

Avaliado com 3 de um total de 5 estrelas

I like my sofas and chair very much but…

I like my sofas and chair very much but my small two seater sofa does not match up properly where it is clipped together. The retailer has been back to see it about 3 weeks ago and said they would get in touch with GPlan but so far I have heard nothing.

18 de novembro de 2025
logotipo da G Plan

Resposta de G Plan

Hi Ann,
Thank you for reaching out to us. We would be happy to look into this for you. Can you please contact our customer service team directly at customer.service@gplan.co.uk with your order number and retailer and a member of our team will be able to liaise with them on your behalf.
Best wishes
G Plan

Avaliado com 1 de um total de 5 estrelas

G Plan Vintage The Sixty Two Swivel…

G Plan Vintage The Sixty Two Swivel Armchair, Cambridge Slate Leather

This chair is of poor quality. The upholstery is not crafted to any standard of workmanship, and the material beneath the cushion is no better than fabric from a reused grocery bag. The leather itself is not of high quality — it feels cheap and does not match the premium claims made by the brand.

After only three months of purchase, one of the caster wheels came off while I was sitting in the chair, leaving it unbalanced and tipping me out — causing harm.

I bought the chair from John Lewis, yet they are only willing to repair the leg, even though under consumer law I am entitled to a full refund. Customers deserve honesty and safety, but this chair offers neither.

G Plan advertises its furniture as high‑quality and well‑crafted. This is untrue. The product is badly made, unsafe, and misleadingly marketed. I will not buy from G Plan again, and John Lewis has failed to uphold the standards I expected after decades of loyalty.

Do not buy anything from G Plan, nor from John Lewis.

8 de novembro de 2025
Avaliação não solicitada
logotipo da G Plan

Resposta de G Plan

Thank you for taking the time to share your experience. We are very sorry to hear about the issues you have encountered with your G Plan Vintage The Sixty Two Swivel Armchair.

Safety and quality are fundamental to our products, and we are extremely concerned to learn that a caster wheel detached during normal use. This is not the standard we expect of our furniture, and we sincerely apologise for the distress this has caused.

G Plan furniture is designed to be durable, well-crafted, and comfortable, and we are disappointed to hear that this product has fallen short of those expectations.

While we understand that your purchase was made through John Lewis and that they have proposed a repair, we would welcome the opportunity to review this matter further in conjunction with the retailer to ensure it is resolved fully.

Please contact our customer service team directly at customer.service@gplan.co.uk with your purchase details so we can investigate this issue thoroughly and discuss the next steps. We value customer feedback, and cases such as this are taken very seriously as they help us improve our products and processes.

Once again, we are truly sorry for your experience and thank you for bringing this matter to our attention.

Best Wishes
G Plan

Avaliado com 5 de um total de 5 estrelas

My G-Plan Experience with KARA

I had an issue with my old recliner really from the day I bought it. The button kept coming away and it would not recline. I had to have it repaired 3 or 4 times but the last time I was told they could no longer get parts for it. I contacted G-Plan directly and asked for my issue to be escalated to a manager. I was then contacted by Kara and she told me they would give me a new chair and true to her word a brand new power recliner chair was delivered to my home. I cannot thank Kara enough and cannot fault G-Plan. Kara even filled in my warranty for me and told me to contact her with any issues. 5 stars is not enough for the service I received from Kara. I would definitely recommend G-Plan

28 de fevereiro de 2025
Avaliação não solicitada
logotipo da G Plan

Resposta de G Plan

Hi Ali,

Thank you so much for your lovely review. I am glad we were able to help! Please don't hesitate to get in touch should you need anything in the future.

All the best,
Kara @ G Plan

Avaliado com 5 de um total de 5 estrelas

Call Out Response to Reporting a Fault

The Gplan Expert who came to our house a week after we reported a possible fault, and and was able to sort out our problem on site. Brilliant service, thank you.
John Darbyshire

6 de dezembro de 2025
logotipo da G Plan

Resposta de G Plan

Hi John,

This is wonderful to hear. We will pass on the feedback to our expert!

Warm wishes

G Plan

Avaliado com 5 de um total de 5 estrelas

Leather sofa

Very pleased with the item quality a d the look of the sofa plus I like that you can split the sofa so you can make 2 3 seating sofa into a 4 seater and a 3 seater I to a 2 seater just by unclipping them and moving the middle seat great design idea

21 de novembro de 2025
logotipo da G Plan

Resposta de G Plan

Hi Stuart,

We're happy to hear you're pleased with your purchase and it's design!

Thank you for leaving us a review.

All the best,

G Plan

Avaliado com 4 de um total de 5 estrelas

Purchased 2 Parker Knoll sofas

Purchased 2 Parker Knoll sofas, non reclining, took delivery on 1st September. The cushions were not as firm as the sofa in the showroom and it felt as though I was leaning to the centre. I contacted the shop I purchased them from, who contacted Parker Knoll. They rang and a fitter came out, put new cushions in and the sofas are now as I expected and the fitter was excellent.

3 de dezembro de 2025
Avaliação não solicitada
logotipo da G Plan

Resposta de G Plan

Hi Mary,

Thank you so much for leaving us a review. We're so glad we were able to resolve the issue you reported.

If you are able to pop your review on Parker Knoll we would really appreciate it. https://uk.trustpilot.com/review/parkerknoll.co.uk

Kind regards
Please don't hesitate to get in touch should you need to.

Warm wishes

G Plan

Avaliado com 5 de um total de 5 estrelas

Very comfortable!

Very comfortable and look great in our room

20 de novembro de 2025
logotipo da G Plan

Resposta de G Plan

Hi Ann,

Wonderful news! We hope you enjoy your purchase for years to come.

Warm wishes

G Plan

Avaliado com 5 de um total de 5 estrelas

Good quality furniture, built to last

Good quality furniture, built to last with a 25 year guarantee. Exceptional quality sofa, built to last

1 de dezembro de 2025
Avaliação não solicitada
logotipo da G Plan

Resposta de G Plan

Hi Mary,

Thank you for your kind review. We hope you enjoy your furniture for years to come!

All the best,

G Plan

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