Graceandcharles Avaliações 21

I ordered one dress, Had confirmation email , then straight after another email saying I had ordered 2, I emailed immediately saying I had only ordered one and received a reply the next day to say they couldn't cancel as already shipped. However parcel took a month to arrive. Contained 2 identical dresses. Fit is dreadful. I now find to get a refund they say return , tracked to China ( cost £27) . The website appears 100% British - it obviously is not. I have been advised to persue through misrepresentation act.

The review doesn’t even merit one star. Do not use this company. They are a scam. The garments do not resemble the garments advertised. Badly made , cheap polyester fabric. Terrible customer service . Returns require customer pays cost inc track and trace to return to china . Do not buy anything from this company

This company needs to be more up front about its pathetic returns policy. The customer shoulders the costs of shipping the item back to the Far East.

I've pressed a star because I had to but really it deserves nothing except a bin. Like everyone here I was fooled by this company and their website. Their goods are shoddy, shapeless and tacky material, nothing like the pictures. Doesn't say coming from China, the package had a London return address. Didn't say you had to return it to China either which no doubt with get "lost". Wish I too had read the reviews. Offered me 20% refund if I keep when I complained up it to 30%. I demanded 50% they refused. I would like this to go on social media so no others are scammed by them. I have made a photo of the two compared dresses what was offered what was received, wish I could put here for a good laugh.

Waste of money, poor quality and far to big for a small size. A long time to receive the dress. Give it a miss ladies.

garments on live look really lovely when they arrive items terrible nothing like the pictures on line NO labels to send the items back or any help about returning them

Cheap rubbish from China. Nothing like the photos. Avoid at all costs. Unwearable and difficult to return

After giving the impression of being an English company, I ordered what looked like lovely dresses . After waiting several weeks for them to arrive , from abroad , I opened them and they are horrible cheaply made printed polyester rags , they are nothing like the photographs you see , and are going to go straight in the bin . Not even going to bother trying to get my money as others have said !
Please do not buy from this company they are an absolute scam !
I’m most upset 😠

What an appalling Company. Their name is Grace & Charles London, this couldn't be further from the truth! In fact goods come from Nigbo Shi, China.
Having waited for my goods to arrive, I was apalled to find when opening the dress that it was NOTHING like the dress I ordered. VERY POOR quality and just like a sack. To return the goods, I was asked to pay shipping costs to China, which is not acceptable due to inferior goods and misleading advertising in my opinion.

How are these people still trading. They have taken my order, my money and not sent the goods in time scale on website. If and when the goods arrive I will have to pay extortionate costs to return them. I have asked for a refund, I don’t want these goods. The wedding has been and gone

Please do not waste your money!!!!!! The clothes do not look anything like the clothes on website. Cheap material and completely different patterns and design. Really awful.

I have just received my dreadful quality polyester dress
not going to take it out of the bag as colour is nothing like the picture!!
The returns system is extremely expensive.

I COULD KICK MYSELF FOR NOT LOOKING AT REVIEWS BEFORE I ORDERED From GRACE AND CHARLES LONDON
BEWARE
THIS COMPANY IS A TOTAL SCAM
They advertise as though they are in London
when they are in Singapore.
Products not as decribed, and cheap material. not true to size either,
RETURNS Have to be sent signed for at your expence backto SINGAPORE

The dresses were awful, shocking cheap fabric from China, masquerading as a British company. Getting a refund is a nightmare.

Remember if it looks too good to be true it probably isn't !!

The experience is not great I just want to return items

The originality and the view of these clothes has really made me a fan of your brand. They have become an essential part of my wardrobe.

Stunning and classic designs exuding an air of refinement. Additionally, the customer service team was very quick to respond and quite helpful.

The exceptional quality of the clothing makes it worth having. Being soft, the materials, and a perfect fit make them easily acceptable for everyday wear.

I recently bought the v neck shirt with soft textures for my girlfriend and she loves it. The quality is high and packaging is very nice.