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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The ordering process is easy and the delivery is fast. the maps are so personalized and make great gifts. And so reasonably priced too!

Avaliado com 5 de um total de 5 estrelas

The whole process was easy for designing my customized map canvas. Shipping arrived quickly and I couldn't be more happy with the end result. The color choice I made was just beautiful and I am so g... Ver mais

Avaliado com 5 de um total de 5 estrelas

Firstly really great concept, pick any place in the world that has meaning for you and receive framed and ready to mount print. Staff were super responsiveness to any request - in my case I had made... Ver mais

Avaliado com 3 de um total de 5 estrelas

Update: the order unexpectedly showed up at my door today. It was wrapped and boxed carefully. It's a nice, good quality map, no labels. It will look great in a frame. Not sure if it's worth the cost,... Ver mais

Detalhes da empresa

  1. Loja de Souvenirs
  2. Loja de decoração de design de interiores
  3. Loja de Hobbies
  4. Loja de pôsteres e gravuras

Escrito pela empresa

Grafomap is an online service through which one can create and order personalised map posters of any place in the world.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(1.146)

0 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Beautiful map and just what I was…

Beautiful map and just what I was looking for. It was great that you could customize it and it looks beautiful out of the package.

9 de outubro de 2020
logotipo da Grafomap

Resposta da Grafomap

Hello! Thank you for your feedback ! We aim to provide all our customers with good quality products and services.

Avaliado com 5 de um total de 5 estrelas

Grafo map was amazing

Grafo map was amazing, I overlooked a mistake on the proposal and they still replaced it even after the first order arrived. Great customer service!

7 de outubro de 2020
Avaliado com 5 de um total de 5 estrelas

The maps are amazing

The maps are amazing, we love them and will definitely be buying more. The service was also very quick if you need a quick present

2 de outubro de 2020
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Check the spelling

UPDATED AND REVISED REVIEW:
After one reprint and a promised second reprint, the 4 month saga is finally over. At least they sent me a full refund. From misspelled city name to damaged frame in shipping to now having the print file be "corrupted" I should have just ordered from somewhere else.

2 de outubro de 2020
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

Hello! Thank you for your review. We’re very sorry to hear about this. Would you mind emailing info@grafomap.com to notify us of which order it is that you are referring to so that we can make sure we offer you assistance as soon as possible.

Avaliado com 5 de um total de 5 estrelas

Poster was delivered super fast and it…

Poster was delivered super fast and it was even cuter and better quality then I expected. We are really happy with it and look forward to having this keepsake forever

29 de setembro de 2020
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

5-star reviews make us happy. Thank you for sharing your feedback and thank you for your order 💛

Avaliado com 1 de um total de 5 estrelas

Horrible customer service - Cody Stoler

I ordered a map and wasn't on a tight timeframe but received an email from Grafomap letting me know that my order would be delayed. No big deal. I responded to ask what the timeframe may be. A "Customer Service" person named Cody Stoler responded to chastise me about my order and to let me know that if I wanted it faster I should have requested expedited shipping. Let's just say I cancelled my order. Never work with this company - they suck. Still no reply on my refund request. DO NOT ORDER. There are other folks who provide real customer support. Go to Etsy - there are vendors that you can get the same - if not better - way cheaper.

24 de setembro de 2020
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

Hi Chris,
Thank you for sharing your honest opinion and we're sorry about this inconvenience.
It is bad that you are unhappy with customer support solution. Please note that your order was canceled in the moment you requested this and your full refund was processed.

Standard delivery option might take up to 20 working days to deliver. We truly understand that this might be frustrating. At checkout we specifically state that it might take up to 20 working days for these order to arrive and is only for Standard Delivery.
We suggest everyone who expect the order to be delivered within 5 working days to select Priority Shipping.
Please contact us at info@grafomap.com if you have any other questions in the future or if you need any extra clarifications.

Thank you!
Grafomap team

Avaliado com 5 de um total de 5 estrelas

I have had an excellent experience with…

I have had an excellent experience with Grafomap’s customer service and I haven’t even placed my order yet! I had a few questions prior to ordering and was contacted by a very friendly and helpful agent by the name of Cody who went above and beyond within an hour of my message to them. That alone gives me the confidence this is a great company whose products will likely be as great as their service! Thank you Cody!

18 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Idea, great experience

Firstly really great concept, pick any place in the world that has meaning for you and receive framed and ready to mount print. Staff were super responsiveness to any request - in my case I had made an error on one of the title names, they offered a free replacement. In the end it was no big deal and we kept it. Order arrived promptly as I had requested expedited delivery. Totally recommend and we are considering more purchases.

5 de setembro de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

It was exactly what I ordered

It was exactly what I ordered. Nicely packaged for delivery although the delivery itself was slow and unexpected customs duty. Nice touch with the installed wire on the back , ready for hanging.

Very pleased. Could not give 5/5 stars cause of slow delivery.

4 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beyond Expectations

In creating a very personal canvas map, I made every rookie mistake imaginable. Throughout the process, customer service was there to hold my hand and help me overcome every challenge. I actually came to look forward to my daily messages from Corco. Grafomap in truth goes well beyond the norm to ensure complete customer satisfaction. Kudos to them!

4 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love my metal poster

I love my metal poster! It is so light weight, thin and well made. I really love that it comes with protective tabs so your wall doesn’t get scratched. It was nice to have different options of my city and any other I wanted to choose from. Highly recommend it.

28 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer Service on Shipping

I dealt with Cody in some shipping charges that the service were not provided as prescribed. Cody dealt with the matter in a timely fashion and was able to make the situation right in very short order. Excellent customer service

24 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am so happy with the quality of the poster and customer service

I am so happy with the quality and simplicity of the poster. It added so much sentimental value to our home. Cody from grafomap was very helpful throughout this whole experience. I initially put in an order for with the pin in the wrong location on the map. He wanted me to be absolutely happy with my poster so he sent me another one free of charge. I'm so very appreciative of this gesture and quality of service. Thank you

20 de agosto de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I paid extra for priority shipping and got screwed

I paid extra for priority shipping to get my map in on time to my moms house. It didn’t get here on time at all and my mom didn’t have her present for her birthday. When I try to get into contact with grafomap, it seemed impossible to get customer support and I was left in the dark. If you want to buy a gift for someone and you don’t have a month to wait for a present, don’t use Grafomap.

8 de agosto de 2020
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

Hi Samuel. We're sorry to hear about this situation. Please email us at info@grafomap.com with your order ID and we will check the status asap. Thank you

Avaliado com 4 de um total de 5 estrelas

Love the product but it was severely…

Love the product but it was severely delayed with shipping.

4 de agosto de 2020
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

Thank you so much for the positive feedback! We value our community and we are glad you like your map poster.

Best,
Cody

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