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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The ordering process is easy and the delivery is fast. the maps are so personalized and make great gifts. And so reasonably priced too!

Avaliado com 5 de um total de 5 estrelas

The whole process was easy for designing my customized map canvas. Shipping arrived quickly and I couldn't be more happy with the end result. The color choice I made was just beautiful and I am so g... Ver mais

Avaliado com 5 de um total de 5 estrelas

Firstly really great concept, pick any place in the world that has meaning for you and receive framed and ready to mount print. Staff were super responsiveness to any request - in my case I had made... Ver mais

Avaliado com 3 de um total de 5 estrelas

Update: the order unexpectedly showed up at my door today. It was wrapped and boxed carefully. It's a nice, good quality map, no labels. It will look great in a frame. Not sure if it's worth the cost,... Ver mais

Detalhes da empresa

  1. Loja de Souvenirs
  2. Loja de decoração de design de interiores
  3. Loja de Hobbies
  4. Loja de pôsteres e gravuras

Escrito pela empresa

Grafomap is an online service through which one can create and order personalised map posters of any place in the world.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(1.146)

0 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love their maps!

I absolutely love their maps! So easy to customize & so unique! :)

4 de março de 2021
logotipo da Grafomap

Resposta da Grafomap

Thank you for your feedback ! We aim to provide all our customers with good quality products and services.

Avaliado com 1 de um total de 5 estrelas

I received my maps with printing…

I received my maps with printing errors. When I reached out to grafomap, I received no response.

4 de março de 2021
logotipo da Grafomap

Resposta da Grafomap

Hi, We’re sorry to hear about this situation. If you have not received a response from us, please email us again at info@grafomap.com with your order ID.

Avaliado com 5 de um total de 5 estrelas

Amazing quality!

My map came in fast! I am very happy with the quality and design! Looks exactly like it does online!

9 de fevereiro de 2021
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

5-star reviews make us happy. Thank you for sharing your feedback. It is always our pleasure to serve you.

Avaliado com 1 de um total de 5 estrelas

The map received is not even the area I…

The map received is not even the area I requested! I am not sure where it is from but not what I ordered. The Title was correct just nothing else about it was correct.

9 de fevereiro de 2021
logotipo da Grafomap

Resposta da Grafomap

Hi Norton Lund, We’re sorry to hear about this situation. Please email us at info@grafomap.com with your order ID and we will check the status asap. Thank you!

Avaliado com 1 de um total de 5 estrelas

SCAM!!! DO NOT BUY!

SCAM!!!! DO NOT BUY from this company! The product in real life does not look like what you see on their site. The product comes in terrible condition. They will not refund your money...IT IS A LIE!!! Their customer service is a red-tape run-a-round. I have never written a bad review of anyone in my life but I would like to help others avoid losing their hard-earned money.

7 de fevereiro de 2021
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

Hi! We are very sorry that you had a bad experience with our customer service. However, a full refund has already been processed for your order. Please do not hesitate to contact us if you have any further questions.

Avaliado com 3 de um total de 5 estrelas

Probably would not order again

My print came in the mail with quite a bit of damage all around the edges. Basically to the point where I had to throw it out. I did contact Grafomap and they did send me another one right way. This time there was still some damage, but not as bad. I will see how it looks after framing it. The quality of the map was not that great either...so I'm glad I had a coupon and did not pay full price.

6 de fevereiro de 2021
logotipo da Grafomap

Resposta da Grafomap

Hi, Thank you for your review. We’re very sorry to hear about this. Would you mind emailing info@grafomap.com to notify us of which order it is that you are referring to so that we can make sure we offer you assistance as soon as possible

Avaliado com 3 de um total de 5 estrelas

The product was as ordered and came in…

The product was as ordered and came in a round mailer; however, when unrolled, it is oddly wrinkled for some reason.

5 de fevereiro de 2021
logotipo da Grafomap

Resposta da Grafomap

Hi! If you’re not happy with your purchase please contact us at info@grafomap.com and we will happily solve the issue.

Avaliado com 5 de um total de 5 estrelas

High Quality PrintOut

Item was delivered in excellent condition. Took some time with the delivery, which is understood because of the pandemic season. But, overall, I like the quality of the print out and the hanger color I have requested was given. Thank you so much, Grafomap! 🧡

5 de fevereiro de 2021
Avaliado com 1 de um total de 5 estrelas

I have reached out to you and asked to…

I have reached out to you and asked to have someone call me. I am disappointed no one has responded.

4 de fevereiro de 2021
logotipo da Grafomap

Resposta da Grafomap

Hello, Michelle! Thank you for your feedback. As we do not currently offer phone support, our customer support team has sent you an email. We kindly ask you to reply to that message in order for us to process your complaint.

Avaliado com 5 de um total de 5 estrelas

I'm OBSESSED with my Grafomap

I'm OBSESSED with my Grafomap! It goes perfectly with my bohemian/minimalistic home decor aesthetic and it reminds me of my favorite city and new home -- Rochester, NY! Such a great gift idea and adds a nice personalized touch.

3 de fevereiro de 2021
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

We are thrilled to know that you are very happy with our products! Very appreciated.

Avaliado com 5 de um total de 5 estrelas

HOME RUN!

HOME RUN!! WHAT AN AWESOME GIFT FOR MY BOYFRIEND!!
INCREDIBLE UNIQUE AND AFFORDABLE!!
ARRIVED EXTREMELY FAST!!
HIGHLY RECOMMEND!!

2 de fevereiro de 2021
logotipo da Grafomap

Resposta da Grafomap

Thank you for your feedback ! We aim to provide all our customers with good quality products and services.

Avaliado com 1 de um total de 5 estrelas

Upon receiving my damaged map

Upon receiving my damaged map, I emailed and notified them and asked if they could send a replacement. They responded and said they were shipping out the replacement. One month and two days later I emailed them to notify them that it still had not arrived. They responded with "We asked you if you wanted a replacement and you never responded." THIS is Graftomap.

*UPDATE - The replacement finally arrived...damaged. I notified them, sent photos and asked for a refund. They responded and requested me to send another photo of it cut in half as “proof” that it was destroyed; like either copy was usable otherwise. At this point, I trashed both copies and accepted the losses and moved on, preferring to not even deal with them further. This was a Christmas gift that arrived twice unable to give. The perpetual “needs” from the customer to rectify the situation was off putting and won’t use them again.

I recommend any other mapping service, there are plenty others.

28 de janeiro de 2021
logotipo da Grafomap

Resposta da Grafomap

Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask you send a short email to our customer service. Please also provide your order number. We are sure that together we will find a satisfactory solution to the problem.

Avaliado com 1 de um total de 5 estrelas

received damaged maps TWICE! Buyer beware. Customer service nonresponsive.

First poster arrived, it was damaged and had wrinkles and creases in it. The edge of the shipping container was collapsed - maybe due to shipping carrier, maybe due to cheap packaging? Grafomap sent a second poster for free, took an additional month to arrive, and that poster is ALSO damaged! It had creases in the poster, though the packaging was not damaged. We have asked for help but customer service has not been responsive.

minus 2 stars for opening cartons with damaged posters... twice!
minus 2 additional stars for unresponsive and not helpful customer service.

Website is beautiful, but I would look elsewhere for maps!

28 de janeiro de 2021
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

Thank you for your review. We’re very sorry to hear about this. A refund has already been processed for your order.

Avaliado com 1 de um total de 5 estrelas

Printing error followed by shipping delay

First map I was sent had an error. They agreed to send another but it's been over a month now and all I've received is a "your order has been delayed" email. Quite disappointing.

23 de janeiro de 2021
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

Thank you for your review. We apologize for the inconveniences caused. Your case has been processed by our customer support team and refund has been initiated.

Avaliado com 1 de um total de 5 estrelas

Don't trust them

After 50 days I never received the map! Assistence never reply!

23 de janeiro de 2021
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

Thank you for your feedback ! Our customer service has sent you a message to take care of the issue.

Avaliado com 1 de um total de 5 estrelas

The worst best gift ever!

I can’t tell you how much I loved this gift initially. I lost my dad right before covid and live across the country from my hometown, so I haven’t seen my family in over a year. My husband had my old neighborhood printed and it was amazingly comforting to look at...except for the fact it arrived with a hole smack dab in the middle. No biggie I figured. They’d send a replacement right out. Nope. My husband has emailed them about 6 times over 3 weeks now and can’t even get a reply. I loved the gift so much, it would have earned more stars, but now we’re just out $ with a defective product and zero customer service. Very disappointed.

22 de janeiro de 2021
Avaliação não solicitada
logotipo da Grafomap

Resposta da Grafomap

Hello, Rebecca Kelly!
A replacement has already been sent out. If you have any more inquiries, please do not hesitate to contact our customer service.

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