Sai Raj - was really good at helping me solve the problem. He made me feel like he knew what he was doing and had a plan. He checked all options first and took back up details beforehand. Then when th... Ver mais
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Veja o que dizem as avaliações
“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve... Ver mais
A empresa respondeu
See messages below. Too late to explain after keeping hold of money that is not yours...try doing your verification checks before allowing any transactions to take place....you have absolutely no righ... Ver mais
A empresa respondeu
We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient. A huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Informações de contato
38 W Gorgie Parks, EH14 1UT, Edinburgh, Reino Unido
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4,2
Muito Bom
226 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
He was very patient and helpful and…
He was very patient and helpful and made it easy to understand.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for your kind words!
We’re so glad to hear that our team member was patient and made everything easy to understand, that’s exactly the experience we strive to provide.
Team Grafterr 💙
Very helpful and explains everything…
Very helpful and explains everything step by step showing a lot of patiens despite my limited IT knowledge
3 de outubro de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your kind words!
We’re really glad to hear that our team could guide you through everything clearly and patiently.
Your feedback means a lot to us, we’re always here to help whenever you need support.
Team Grafterr 💙
Sai Raj was really helpful and…
Sai Raj was really helpful and efficient and got our problem solved straight away. We always get great service from Grafterr and I would recommend them to anyone. Thank you.
4 de outubro de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for your lovely feedback!
We’re so pleased to hear that our team was able to resolve your issue quickly and efficiently.
It’s great to know you’re happy with the service, and we truly appreciate your recommendation.
Team Grafterr 💙
Awesome and quick
There was a problem with the self checkout machine, payment machine and printer. They fixed it within less than 5mins. It's really nice and helps us to maintain our customer service and sales.
27 de setembro de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for sharing your experience!
We’re delighted to hear that our team was able to resolve the issue so quickly and keep everything running smoothly.
It’s great to know we’re helping you maintain excellent service and sales.
Team Grafterr 💙
Resposta da Grafterr
Thank you for your feedback! We’re glad to hear you find the app easy to use.
We’re always working to make it even better for you.
Team Grafterr 💙
Pawan has been an incredible help…
Pawan has been an incredible help today, he assisted us with all the quotes I had.
24 de setembro de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for your kind words!
We’re so pleased to hear that Pawan was able to assist you with everything you needed. Your feedback means a lot to us.
Team Grafterr 💙
Whenever we need help
Whenever we need help, they are available 24hr for help with positive attitude as well as they are very friendly. Really good customer support from them.
23 de agosto de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your kind words! 🌟
We’re delighted to hear that our 24/7 support team has been able to assist you whenever needed. Providing friendly, reliable help is something we take great pride in, and it’s wonderful to know this makes a difference for you.
Best regards,
Team Grafterr 💙
Kind and helpful.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your kind words! We're really glad to hear you found our team helpful, that’s exactly what we aim for every day.
If there’s ever anything else you need, we’re just a message away.
Team Grafterr 💙
Amazing customers service
Amazing customers service. As always, super polite, attentive, patient, kind. Everyone I have spoken to has been excellent. I can ring at anytime of the day, 7 days a week and they will pick up within seconds. I have a list of problems and flaws as i a new to the system (Grafterr) and they will guide me through it or try and work out another route around the problem. Honestly, the best customer service team I've worked with, from British Gas to Costco
28 de julho de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your kind words!
We're thrilled to hear that our support team has made such a positive impression, we work hard to make sure every customer feels supported, especially when getting started with the system.
We're always here, 7 days a week, to help however we can. Thanks again for the great feedback, it means a lot to the whole team!
Team Grafterr 💙
Great service
One of the best customer services on the market at the moment. From the tech team to sales representatives and account manager Kaz. Even though tech team sometimes struggling to understand the situation but they all done their best especially my account manager Kaz. System work fine with bigger screen, dashboard quite smart. However i believe the system need some major upgrade ( bluetooth printer instead of WLAN) but should work well if you have a properly setup system .
1 de julho de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for your detailed review! We’re so pleased to hear that you've had a great experience with our customer service team, and we’ll make sure to pass your kind words along to Kaz and the rest of the team.
We appreciate your honest feedback around the tech setup, your suggestions are noted and will be shared with our product team as we continue to improve.
We're committed to delivering a reliable and future-ready system, and it's great to hear that the platform works well for your business with the right setup.
Team Grafterr 💙
Perfect support
Perfect support! Easy to work with and explained everything along the way. Great system
3 de julho de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for the kind words!
We’re so glad to hear that you found the support helpful and the system easy to work with. It’s always our goal to make things as clear and smooth as possible for our customers.
Team Grafterr 💙
Jonathan is very quiet to respond he…
Jonathan is very quiet to respond he fixes issues promptly and efficiently from Grafterr
28 de junho de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your feedback!
We're glad to hear that Jonathan was able to resolve your issues promptly and efficiently. We’ll be sure to pass your kind words on to him.
We appreciate your support and look forward to continuing to serve you with the same level of dedication.
Team Grafterr 💙
Quick response
Quick response, the problem is always solved and the customer service is fantastic!
25 de junho de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for the kind words!
We’re so pleased to hear our team was able to support you quickly and effectively. It’s great to know our customer service made a positive impact, we’re always here to help!
Team Grafterr 💙
Great customer service!
Great customer service, always available to help and resolve any issues. Kind and polite customer support team.
22 de junho de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for your lovely feedback!
We’re delighted to hear that our customer support team has been kind, polite, and helpful.
Providing great service is something we truly care about, and your words mean a lot to us.
Team Grafterr 💙
Undeveloped app, poor customer support. Give it a miss
Signed up back in November 24, received very limited onboarding or setup. Discovered that the POS app ONLY works on android tablets 10" and above after we signed up and was given a nonsensical reason that it does not work on a phone. Been promised they are 'working' on development for iOS since we joined. Have had multiple bugs and issues with menus not displaying, the app freezing, customer's being unable to order and generally unfriendly design.
I have lost track of how many times issues have been logged with Tech Support who only ever want to trouble shoot over video call in the middle of service, never read the tickets or messages and seem to cherry pick one issue at random despite requests to address all of them with zero consistency. Been requesting a call from an account manager for months and, when I finally got one, he then proceeded to disappear and stop replying despite promises to come back to me "by the end of today" which was last week. Emails to customer support do not get replied to and we have been paying for something that we feel was mis-sold to us.
Now looking at other providers as we have wasted £1000's on this buggy and undeveloped software. Regret signing up as it has cost us money, time and hindered sales.
17 de junho de 2025
Avaliação não solicitada
Resposta da Grafterr
Hi Matt,
Thank you for taking the time to leave your feedback, and we're genuinely sorry to hear about your experience.
Grafterr supports thousands of businesses across the UK and beyond and our product roadmap is built around ensuring stability, scalability, and high performance for all clients. While we recognise every business has its own set of operational requirements, implementing new features — especially those not currently in our development pipeline — must follow structured iteration cycles and undergo extensive testing before rollout.
In your case, many of the points raised with our support team relate to new functionality requests to suit your way of working rather than bugs or issues your experiencing with existing software. And while we’ve submitted your requests to our product team, it's difficult to provide fixed timelines unless they are part of an approved roadmap. That said, we are actively testing a platform-agnostic version of our POS system — removing the Android restriction — and we’ll notify you the moment it’s available.
We also shared a preview of our upcoming online ordering redesign, which is full of brand new features and design improvements requested by clients like yourself, this will be launching very soon.
Regarding support, while we strive to offer timely and consistent service, we understand that you feel there has been communication gaps in your case, and that’s something we’re already reviewing and addressing internally. Your Account Manager has tried to reach out to your several times and our team are available 24/7, however, we always recommend that 1-1 support sessions are scheduled at practical times — trying to discuss technical issues in the middle of peak service hours rarely leads to productive outcomes.
We’re sorry that your experience hasn’t matched expectations, but we hope this gives a clearer view of how we operate and the reasons behind our processes. Your Account Manager has been in-touch to discuss how we can help moving forwards and our team remains available to assist you as always.
Best regards,
Team Grafterr
Dreadful Customer Service
Worst customer service, Obviously English wasn’t her 1st, 2nd or 3rd Language, rude & dreadful customer service.
7 de junho de 2025
Avaliação não solicitada
Resposta da Grafterr
Hello Mark!
We’re really sorry to hear about your experience and appreciate you bringing this to our attention.
At Grafterr, we’re committed to providing a high standard of support to every customer. We take all feedback seriously and will review this internally to ensure any concerns are addressed appropriately.
If you're open to it, please reach out to us directly at customersuccess [at] grafterr.com so we can look into what happened and work to make it right.
Team Grafterr 💙
Very helpful
Very helpful, went above and beyond to help me
29 de maio de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your kind words!
We’re thrilled to hear that our team went above and beyond to support you, that’s exactly what we aim for.
Your support means a lot to us 💙
Team Grafterr!
Had brilliant help
Had brilliant help, and customer service.
Helped me through all my teething issues, and can't recommend enough.
27 de maio de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for the lovely review!
We’re glad to hear our team could support you through the initial setup and provide the help you needed. Your recommendation means a lot to us 💙
Team Grafterr
Outstanding technical support
I would specially like to thank Raj at technical support for helping me to set up the Wisepad 3, he has been very patient, professional and knowledgeable. 5 Star! ⭐
19 de maio de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for your fantastic feedback!
We’re so pleased to hear that our technical support team was able to assist you with setting up the Wisepad 3. It’s great to know the experience was smooth, helpful, and professional.
We appreciate the 5 stars! 💙
Team Grafterr
Speedy and all round great service
Speedy and all round great service
29 de abril de 2025
Avaliação não solicitada
Resposta da Grafterr
Thank you for the kind words!
We’re glad to hear you had a speedy and smooth experience with our team. We’re always here to help and really appreciate your support! 💙
Team Grafterr
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