Sai Raj - was really good at helping me solve the problem. He made me feel like he knew what he was doing and had a plan. He checked all options first and took back up details beforehand. Then when th... Ver mais
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Veja o que dizem as avaliações
“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve... Ver mais
A empresa respondeu
See messages below. Too late to explain after keeping hold of money that is not yours...try doing your verification checks before allowing any transactions to take place....you have absolutely no righ... Ver mais
A empresa respondeu
We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient. A huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Informações de contato
38 W Gorgie Parks, EH14 1UT, Edinburgh, Reino Unido
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4,2
Muito Bom
226 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This company is holding on to my money…
This company is holding on to my money that I was payed off a customer over 2 weeks ago was £400 they keep asking for different documents etc I will be deleting my app and asking the customer to cancel the payment she made on her credit card. No phone numbers to call just email .crap company stealing money that's not there's I would keep away from this company and go with a different card reader company .
16 de novembro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thanks for taking the time to leave your feedback on Grafterr GO! I'm sorry to see that you experienced a delay with your payout, we know how frustrating and difficult this can be.
Delays to payouts are rare and are often caused by unusual activity on an account, a one-off large payment for example. We work hard to quickly reach out to the customer affected and usually issue the payout within a few hours. On some rare occasions, we need to complete additional verification checks which include verifying business information which can take slightly longer.
We don't want our users to experience any delays in receiving their funds and we're working hard to minimise verification checks while keeping our users safe against fraud.
Thanks,
Andrew
Grafterr
Terrible company avoid at all cost
Terrible company avoid at all cost! They have held my money for over a week now. Sumup is much better.
3 de novembro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thanks for taking the time to leave your feedback on Grafterr GO!
I'm sorry to see that you experienced a delay with your payouts, I understand that this can be very frustrating.
On some rare occasions, we need to complete additional verification checks which include verifying your business information. Whilst these checks can be annoying and delay payout, they allow us to make sure that the businesses using GO! are genuine and that we meet the various financial regulations in the UK. All other UK payment providers have similar verification checks.
I can see that a payout has already been sent to you and we're sorry for any inconvenience caused.
Thanks,
Maggie
Grafterr
Resposta da Grafterr
Thank you for your kind words!
We're thrilled to hear that our team at Grafterr has been helpful to you. If you ever need any further assistance or support, don't hesitate to reach out. We're here for you!
Team Grafterr
Versatile pos system
Bought a self serve kiosk and epos from Grafterr, Arqam from Grafterr IT helped me to connected the system from the very front of the restaurant to the very back of the kitchen. All under controlled from my personal laptop. Lots of functionality to be explore. Great system, good job guys!
6 de novembro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thank you for your feedback!
It's fantastic to know that you find our system versatile and full of functionality to explore. We appreciate your support and are thrilled that you're pleased with our service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Team Grafterr
Just wow
Just wow, I’m a new customer (CASA MIA MCR) and this system is amazing it has everything! The response time they take to reply is unbelievable so quick and they resolve the matter straight away on WhatsApp or video call. Payment are send to your account the day after another amazing feature.
Cannot be more happy! Thank you!
2 de novembro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your kind words!
Our team works hard to provide quick and effective support, whether it's through WhatsApp, video calls, or other channels, so it's great to know that you've had a positive experience with our response times.
We're grateful for the opportunity to support your business. Thank you for choosing us!
Team Grafterr
Randel
Randel
Really helpful always resolve any problem really professionally. I had some issue today with my waiter operating pad. Randel resolved it instantly .He still remembers me and greets me by my name.I really feel some one like him is a great asset for the company. I wish him success and luck in future.
Regards
Sourabh
Team yugen
29 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thank you for sharing your experience! We're thrilled to hear that Randel provided you with excellent assistance and resolved your issue promptly.
We'll be sure to pass along your message to him. If you ever need further assistance, please don't hesitate to reach out. Wishing you continued success with your business!
Team Grafterr
Arqam was Fantastic
Arqam was great and he really went above and beyond to help me set up my epos system
27 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thank you for taking the time to share your positive experience with Arqam!
We're thrilled to hear that he went above and beyond to assist you with setting up your ePOS system.
If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our services!
Team Grafterr
Really helpful whenever I need them
Really helpful whenever I need them
I am not really great with online stuff
So if you want less hassle in your business online and concentrate on operations to make money
Go with them
27 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thank you for your positive feedback!
We're delighted to hear that you find our team really helpful whenever you need assistance, especially with online aspects of your business.
Our goal is to make your online experience as smooth and hassle-free as possible, so you can focus on what you do best—operating your business and generating revenue.
If there's anything more we can do to support you, please don't hesitate to reach out. Thank you for choosing us!
Team Grafterr
Neilis a star
Have been updating various menus on the system and have to say the member of staff Neil Johnson was absolutely fantastic.
He was super patient, helpful, very knowledgeable, highly professional and no ask was too much for him.
I truly appreciate his support in helping us complete this project. He is a credit to his team and his company and hope he gets recognised for his efforts.
25 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thank you for your glowing review and for recognizing Neil's outstanding contribution to your menu updates.
We'll ensure Neil receives the recognition he deserves for his exceptional service.
Thank you for your support and trust in us. If there's anything more we can do to assist you, please let us know.
Team Grafterr
Very helpful guys when I need help...
Very helpful guys when I need help.... advice every business to get grafterr epos system....
23 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thank you for sharing your positive experience with our team and for recommending the Grafterr ePOS system to other businesses!
If you have any more questions or need further help, we're always here for you. Thank you for choosing Grafterr!
Team Grafterr
Support
They give almost immediate support and they do resolve most issues.
22 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
Your feedback is much appreciated. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing our services!
Team Grafterr
Excellent customer services
Excellent customer services by teja. Prompt response to queries.
20 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
We're glad to hear you received prompt responses to your queries. Our team strives to deliver top-quality service, and Teja exemplifies this commitment.
Your feedback is much appreciated, and we'll make sure to share your kind words with Teja. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing our services!
Team Grafterr
Teja service is very good and explain…
Teja service is very good and explain in good manner and the way he talk is very nice 👍
19 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thank you for sharing your positive experience!
We take pride in our team's ability to deliver exceptional service, and it's wonderful to know Teja exemplified this. Your kind words and thumbs up are greatly appreciated, and we'll be sure to pass along your compliments to Teja.
If you need further assistance or have more questions, we're here to help. Thank you for your support!
Team Grafterr
Resposta da Grafterr
Thank you for your feedback! We're glad to hear you received good service.
If there's anything more we can do to assist you or enhance your experience, please let us know. Thank you for your support!
Team Grafterr
Fantastic customer service Tristin
Fantastic customer service Tristin , always professional & helpful. Can always answer my queries
18 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
We're delighted to hear about your positive experience and that Tristin has been consistently professional and helpful, always ready to answer your queries.
We'll make sure to pass on your kind words. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for your support!
Team Grafterr
Exceptional POS system
I've been using Grafterr's POS system for quite some time now, and I can confidently say that it has transformed the way I manage my restaurant. Highly recommended.
1 de julho de 2023
Avaliação não solicitada
Resposta da Grafterr
Thank you for sharing your positive experience with Grafterr's POS system!
We're thrilled to hear that it has made a significant impact on the management of your restaurant. Your recommendation means a lot to us.
We're committed to continuing to provide you with the best service and solutions to support your business.
If there's anything more we can do to enhance your experience, please let us know. Thank you for choosing Grafterr and for your high recommendation!
Team Grafterr
Used card payments tried too keep my…
Used card payments tried too keep my money and refused too give me back threated them with ombusman but then refunded me but still took a fee I am going to claim my fee back as well wot use robbed me for.
I wouldn't recommend this they don't give u ur money waited over 1 week a joke off a company
Stay well clear zittle better then use scammy people
3 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thanks for taking the time to leave your feedback on Grafterr GO!
I'm sorry to see that you experienced a delay with your payouts, I appreciate this can be very frustrating. We're working hard to keep our platform and users as safe as possible against fraudulent activity, and to do this, we sometimes need to complete additional verification checks. Whilst these checks can be annoying, they allow us to make sure businesses using GO! are genuine and keep our community safe.
As soon as you complete your verification, you'll be able to use your account as normal.
Thanks,
Andrew
Grafterr
Not paying out the money
Not paying out the money sold on their card. Been chasing them from last one week. Not helping. Please avoid them. I got serious anxiety and stress because of my money as they are not paying out.
6 de outubro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thanks for taking the time to leave your feedback on Grafterr GO!
I'm sorry to see that you experienced a delay with your payouts, I appreciate this can be very frustrating and worrying.
We're working hard to keep our platform and users as safe as possible against fraudulent activity, and to do this, we sometimes need to complete additional verification checks. Whilst these checks can be annoying, they allow us to make sure businesses using GO! are genuine and keep our community safe.
As soon as you complete your verification, you'll be able to use your app as normal. We're working hard to minimise interruptions and make sure we help users verify their accounts as quickly as possible.
Thanks,
Andrew
Grafterr
Resposta da Grafterr
Thank you for your feedback! We're thrilled to hear you received excellent service. Providing top-notch service is our priority, and we're glad we could meet your expectations.
If there's anything else we can do for you, please don't hesitate to reach out. Thank you for your support!
Team Grafterr!
Good service
Excellent support team,very helpful and professional.Highly recommended!
28 de setembro de 2023
Avaliação não solicitada
Resposta da Grafterr
Thank you for your positive feedback! We're delighted to hear about your satisfaction with our support team's service, professionalism, and helpfulness.
Your recommendation is greatly appreciated. If you ever need further assistance or have more questions, we're here for you.
Thank you for choosing us and for the high recommendation!
Team Grafterr
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