Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
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Veja o que dizem as avaliações
First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... Ver mais
A empresa respondeu
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... Ver mais
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
Informações de contato
Gyroscoopweg 64, 1042 AC, Amsterdam, Holanda
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3,0
Bom
598 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Happy customer
Simple order process. Kept well informed thoroughout shipping process, without being bombarded with updates. Arrived quickly with a kind gift. Very happy with product! Well machined and sturdy but not too heavy. Will definitely use Grasscity for future smoking purposes.
23 de janeiro de 2022
Avaliação não solicitada
Resposta da Grasscity UK
Hello!
Thank you so much for your 5-star review! We're so glad to hear that your order arrived quickly in good condition and that you are enjoying it :) We look forward to servicing you again in the future!
GC Aftercare
Good service
Good luck overall experience, Very fast reply’s when I had trouble ordering and everything came safe n sound with a lil goodie bag :)
21 de janeiro de 2022
Avaliação não solicitada
Resposta da Grasscity UK
Hi David,
Thank you so much for your review! We are glad that you had a pleasant experience ordering from Grasscity and look forward to servicing you again in the future. 😀
GC Aftercare
Happy with everything
Happy with everything. I have no complaints. Would recommend.
15 de janeiro de 2022
Avaliação não solicitada
Resposta da Grasscity UK
Hi Vladimir,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Grand little bong but delivery time was…
Grand little bong but delivery time was shocking, me bong went further around Europe than I've ever been must've been 5 countries before it hit Ireland.
11 de janeiro de 2022
Avaliação não solicitada
Resposta da Grasscity UK
Hi Jason,
Thank you for your review! We appreciate your business a lot and sorry to hear that it took longer than expected to receive your order. We hope to see you back at Grasscity.co.uk so that we can deliver a better experience next time.
GC Aftercare
Very poor service never received the…
Very poor service never received the product in the end had to go for a refund shipping takes too long 2 weeks or more just go to Amazon who ever is reading this!!
11 de janeiro de 2022
Avaliação não solicitada
Resposta da Grasscity UK
Hi Ryan,
Thank you for your review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further and resolve the issue promptly. Please contact our customer service via support@grasscity.com or send us your order number so we can contact you.
GC Aftercare
Awesome products and lovely freebie…
Awesome products and lovely freebie kit. Thank you guys
11 de janeiro de 2022
Avaliação não solicitada
Resposta da Grasscity UK
Hi Daniel,
Thank you for your 5-star review! We appreciate your business and hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Excellent service great qaulity 👍
9 de janeiro de 2022
Avaliação não solicitada
Resposta da Grasscity UK
Hi Narinderjit,
Thank you for your 5-star review! We appreciate your business and hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Unbeatable service for the price.
9 de janeiro de 2022
Avaliação não solicitada
Resposta da Grasscity UK
Hi Dylan,
Thank you for your 5-star review! We hope to see you back at Grasscity.co.uk 😃
GC Aftercare
Great service
Great service. Ordered a small item was treated like it was a large expensive order & prompt delivery. Excellent!
7 de janeiro de 2022
Avaliação não solicitada
Resposta da Grasscity UK
Hi Kelvin,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Amazing customer service and great…
Amazing customer service and great prices on quality stuff! Both orders got to Sweden relatively quick and in discrete packaging. Highly recommended.
6 de janeiro de 2022
Avaliação não solicitada
Resposta da Grasscity UK
Hi Alexander,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Delivery arrived very fast considering…
Delivery arrived very fast considering it was international and near Xmas. Bong came in its own box protected from damage. Couldn't of ask better service.
31 de dezembro de 2021
Avaliação não solicitada
Resposta da Grasscity UK
Hi Jordan,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Great shopping experience and great…
Great shopping experience and great product
22 de dezembro de 2021
Avaliação não solicitada
Resposta da Grasscity UK
Thank you for your 5-star review! We are glad that you enjoyed your experience with us and look forward to servicing you again in the future 😄
GC Aftercare
Would have liked it’s arrival sooner
Would have liked it’s arrival sooner, but apart from that absolutely no complaints. Good product.
20 de dezembro de 2021
Avaliação não solicitada
Resposta da Grasscity UK
Hi Jack,
Thank you for your review! We appreciate your business a lot and sorry to hear that it took longer than expected to receive your order. We hope to see you back at Grasscity.com so that we can deliver a better experience next time. 😄
GC Aftercare
Pleased with product and it arrived…
Pleased with product and it arrived swiftly
20 de dezembro de 2021
Avaliação não solicitada
Resposta da Grasscity UK
Hi Glenn,
Thank you for your 5-star review! We appreciate your business and hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Absolutely no problems whatsoever…
Absolutely no problems whatsoever quality products shipping and delivery were bang on didn't take to long considering the ridiculousness that is coVid 19 very happy with my purchase and my complimentary stuff it was greatly appreciated put the cherry on top of the very nice cake I will definitely be doing future purchases again thanks grasscity uk
17 de dezembro de 2021
Avaliação não solicitada
Resposta da Grasscity UK
Hi John,
Thank you for your 5-star review! We are glad that you are happy with the service we provide and look forward to doing business with you again 😀
GC Aftercare
Didnt get no response from email…
Didnt get no response from email support. Support as itself is not working, couldn’t track my delivery, even though i paid for that. Products are perfect, great quality. Just need some work on support and answer their client questions.
15 de dezembro de 2021
Avaliação não solicitada
Resposta da Grasscity UK
Hi Xander,
We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. We tried to get your contact details, unfortunately, we didn't receive a response. Please contact our customer service via support@grasscity.com and we will gladly assist you further.
GC Aftercare
Fast delivery
Fast delivery, good tracking, good product and extra gift in package!
14 de dezembro de 2021
Avaliação não solicitada
Resposta da Grasscity UK
Thank you for your 5-star review! We are glad that you enjoyed your experience with us and look forward to servicing you again in the future 😄
GC Aftercare
Order has not arrived and says delivered
11 de dezembro de 2021
Avaliação não solicitada
Resposta da Grasscity UK
Hi Luke,
Thank you for your review and for letting us know about this! We are sorry to hear that you haven't received your order and would like to resolve this issue as quickly as possible. If you can share your order number or contact our customer service via support@grasscity.com we will be able to assist you further.
GC Aftercare
Press the support button on the app and…
Press the support button on the app and nothing happens.
Ergo… no support
10 de dezembro de 2021
Avaliação não solicitada
Resposta da Grasscity UK
Hi Terry,
Thank you for your review! We are so sorry to hear that the app is not working for you. Please contact our customer service team directly via support@grasscity.com and we'd be more than happy to assist.
GC Aftercare
Came very fast and well packaged an…
Came very fast and well packaged an boxed and tracking emails along the way and few little free bee's. this is only my second order from grasscity but both orders glass and very happy both time top job back soon
8 de dezembro de 2021
Avaliação não solicitada
Resposta da Grasscity UK
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
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