Purchased my Dacia Duster from Gravells this weekend, highly recommend purchasing from them and would look to buy from them again in the future. Jake was a pleasure to deal with and was very helpful f... Ver mais
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Veja o que dizem as avaliações
Excellent experience with Gravells Kia Kidwelly. I initially went in looking for a used car around 2 years old and came away with brand new Sportage on a great deal. Richard was brilliant friendly and... Ver mais
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We recently purchased a vehicle from Kidwelly branch of Gravells. I just wanted to say we received top quality service. Oliver the sales man was second to none, if all salespeople were like him you sh... Ver mais
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Very good service from Sales person Cassie. Helpful and answered all our questions, or found someone who could if she couldn't. Made the sales/part exchange experience smooth, efficiently dealing with... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Carroceria
- Loja de Acessórios Automotivos
- Serviço de Motorista
- Concessionária Kia
- Revendedora de carros usados
Escrito pela empresa
NEW AND USED CARS FOR SALE IN SOUTH WALES AND HEREFORD QUALITY AT GREAT PRICES At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras. Our top-class customer service and after-sales service has seen us build excellent relationships with our customers time and time again. People come from far and wide to get great deals on new and used cars that meet and exceed their expectations – our customer reviews speak for themselves!
Informações de contato
Gravells service Centre, Pembrey Road, SA17 4TF, Kidwelly, Reino Unido
- 07776162867
- gravells.com
4,6
Excelente
165 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 mês
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Professional and excellent customer service.
Response to initial new car enquiry was speedy, ongoing contact with Karl showed a commitment towards customer service and communication, even responding on his day off, and made the process of ordering and purchasing amazingly painless. The car was delivered and prepared well within time. Karl spent some time acquainting me with the controls and options the car offers, and made it clear I could return at any time to clarify any queries. A really excellent and supportive experience. Would highly recommend Gravells.
18 de março de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Ken! Thank you for this kind and detailed review of your experience with us at Gravells Renault Kidwelly. Karl is a credit to us here at Gravells, we're really pleased to read another happy review regarding his commitment to customer service! We will ensure your comments are passed on to Karl and he receives the recognition he deserves. Thank you for taking the time to leave this review and recommending Gravells. We hope you love your new car and we look forward to welcoming you back to Gravells in future!
Very informative
Very informative, super helpful, customer service was exemplary. Showed me everything I needed to know with no issues answering questions, and was very informative, the care towards customers from Karl was amazing!
14 de março de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Jemmalee! Thank you for this fantastic 5 star review of your experience with us at Gravells Dacia Kidwelly. We're so pleased to hear you had such a positive visit and appreciated our customer service - it is something we hold to a high standard so is always lovely to hear good feedback! Thank you for choosing Gravells Dacia, we hope to welcome you back again soon 😊
Gravells Renault Kidwelly
My wife and I have bought 5 new cars from Gravells of Kidwelly ,the most recent collected on the 1st March 2025.
The reason we return is because of the customer service and after sales service we receive .Our Sales manager in Emyr Bowen
Emyr is always polite and courteous and very informative about the technicalities aspects of new cars
Emyr always greets us with a smile.
The service we receive from Gravells and in particular Emyr is always 10 out of 10
1 de março de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Nigel, thank you for taking the time to leave us and Emyr this fantastic 5 star review. We are so grateful for your continued loyalty to us at Gravells Kidwelly, it is always so lovely to hear that our customers are pleased with the level of continued service through the whole sales and aftersales process. Emyr is a credit to us at Gravells and his passion for helping our customers shines through. We will ensure your kind comments are passed on to him, thank you very much! We look forward to welcoming you back to Gravells Renault Kidwelly again in future to assist you with servicing or other. Thank you/Diolch! 😊
I was very pleased with the service…
I was very pleased with the service that I received from Gravells when I recently part exchanged my car.
The sales executive, Karl Goble was very helpful in helping me select a car that was suitable for my needs.
Karl even agreed to meet me on his day off as I had to cancel a previous meeting with him.
Top marks from me!
16 de fevereiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Peter - thank you for leaving a 5 star review of your experience with Karl at Gravells Renault Kidwelly! We are so pleased to hear you were happy with the service and we are proud to hear Karl went above and beyond, we will ensure he receives the recognition he deserves as always. We hope you love your new car and look forward to welcoming you back to Gravells in future 😊
Gareth Postlethwaite Was extremely…
Gareth Postlethwaite Was extremely helpful and answered all the question I asked and more !! The service he provided was A* I will definitely be dealing with him again !!!
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Gravells
Thank you for leaving us this fantastic review of your experience with Gareth at Gravells Renault Kidwelly! We're so pleased to hear all of your needs were looked after and we will pass your comments on to Gareth, ensuring he receives the recognition he deserves! Thank you again for choosing Gravells 😊
Excellent service
Professional service throughout. The sales executive Gareth Postlethwaite was excellent. He explained everything very clearly to us and was very patient. We would definitely recommend Gravells to anyone!
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Susan! Thank you for leaving us this fantastic review of your experience with Gareth and the team at Gravells Renault Kidwelly! We are so pleased you had such good service purchasing your new vehicle and are even more pleased to hear you would recommend Gravells - it really means a lot to us! We hope you love your new car and look forward to welcoming you back in future for a service or other. Thank you again for choosing Gravells Renault Kidwelly!
We had a great experience purchasing…
We had a great experience purchasing our car from Paul at Kia Garage in Hereford. After our previous car gave us trouble, Paul was incredibly helpful in guiding us through the process of finding a new one. He took the time to discuss what we could afford and made sure we were comfortable with our decision. On top of that, Paul went above and beyond by assisting with the MOT and servicing of the vehicle after the purchase. His professionalism and attention to detail were outstanding, and I will definitely be using this garage again in the future. Highly recommend!
18 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Sasha! Thank you so much for taking the time to leave this fab 5 star review of your experience with Paul at Kia Hereford! He will certainly be pleased with your kind comments, we will ensure your message is passed on - we are so glad to hear you were made to feel at ease with your puchase. Thank you ever so much for choosing Gravells Kia Hereford for your new vehicle and we hope to assist you for all of your car needs in the future! Thanks again 😊🚗
I just bought my first car from…
I just bought my first car from Gravells and couldn't be happier with the assistance I had from Karl, who made the whole experience from test drive to purchase very straightforward. There was no pressure selling, and he explained the car's features and outlined the buying process and aftercare options very clearly.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Thank you Susan for your kind words and 5 stars! We're delighted that everything went smoothly and we hope you enjoy your new car! Thank you for coming to Gravells Renault Kidwelly!
We bought a KIA Sportage from Gravells
We bought a KIA Sportage from Gravells, Hereford, last week. The salesman was Andrew Lewis. Throughout the process, he was very helpful, and it was clear that he had excellent knowledge about the range of models available. Perhaps, more importantly, he was not at all pushy( like some salesmen I have met in the past). He kept regular contact with us, either by phone or e-mail. He did an excellent job and was a credit to his company. Thanks very much indeed.
21 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
That's great news Dave, thank you so much for letting us know! Andrew will be delighted too. Thank you very much for coming back to Gravells Kia Hereford! We wish you happy motoring!
Honest, trustworthy and helpful!
This must be the tenth Renault we have bought over the years - I wouldn’t go anywhere else!
Gareth makes the whole experience seamless- from enquiry to driving off the forecourt - we have recommended him to the family and our friends and I know some of them have also bought Renault cars from him ! Keep up the good work Gareth !!
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
That's wonderful news Julie, thank you so much for letting us know! Gareth will be delighted too. Thank you very much for coming back again and again to Gravells Renault Kidwelly!
Fantastic service as always
Just collected my third car from Renault Gravells, and third through Gareth Postlethwaite.
He was brilliant and extremely helpful in finding options for me within a set budget. Would highly recommend his service, cheers Gar!
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi, thank you for this fab review of your experience with us at Gravells Renault Kidwelly and Gareth! We are so pleased he was able to assist you in finding a car that is suitable for your budget - we hope you love your new car. We look forward to welcoming you back in future - thanks again for choosing Gravells!
Amazing Service
I’ve always bought my cars with Gravells and this time was no different! Gareth was Fab from start to finish, nothing was too much trouble! Thank you for another enjoyable experience.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Jul, thank you very much for your continued loyalty and choosing Gravells again for your new car! We are so pleased to hear you were happy with your experience with Gareth, and nothing ever is too much trouble so please pop back again should you require any additional services. Thank you again for choosing us at Gravells Renault Kidwelly - we hope you love your new car!
Happy
Brilliant communication skills and they make buying a car a joy
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Cheryl, thank you for this lovely review of your experience at Gravells Renault Kidwelly. We pride ourselves in putting customer service first and we are glad this reflected in your buying experience. Thank you ever so much for choosing us for your new car and we look forward to assisting you further with anything you may need in future!
First time buying a car
First time buying a car was very nervous but Gareth sorted it all out and was a great help!
18 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Nia! We're so glad to hear you had a stress free experience purchasing your first car with Gareth - it certainly can be daunting at first but we are pleased to hear he was able to put you at ease! Thank you so much for choosing Gravells Renault Kidwelly for your first car and happy motoring!!
Thank you Sam for your great service!
We bought a Kia Niro through Sam who helped us through every stage of the process. From the initial meeting, deciding which vehicle suited us best, through to ordering, arranging finance and temporary insurance, to taking delivery of our new car. Sam couldn’t have been more helpful, explaining the workings of the car, setting up a phone connection, and being on the end of the phone for any queries. He was efficient and friendly, and always professional. Thank you Sam for an excellent service.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Susan! Thank you for this amazing and thorough review of your experience with Sam at Gravells Kia Hereford! We are so pleased your handover was so seamless, we will ensure Sam receives your kind comments. Thank you again for choosing Gravells and we look forward to welcoming you back and assisting you in future.
Excellent service from start to finish
Excellent service from start to finish. Dealing with Emyr Bowen was a pleasure.
Handover was smooth and informative. Not rushed - made sure we were happy.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Eleri! Thank you for leaving us this fantastic 5 star review - we are so pleased you were looked after so well with Emyr and are happy with your new Renault! We are always on hand to assist throughout your time with your vehicle. Thank you for choosing Gravells Renault Kidwelly - we look forward to seeing you again for service or other. 😊
Dacia duster 140 hybrid
Im writing this review at the end of the 10th jan after having the car for 1 day, just to let you know this is the only review I’ve done, (this is my 8 or 9th car from gravells )
I Ordered my new Dacia duster 140 hybrid extreme with Gareth before Xmas agreed a fair price for my existing car which I purchased from gravels ( Gareth) 2020 , Gareth kept me updated of the status via txt ( what’s app) we arranged to exchange cars on 10th January, he spent time and patience explaining the workings of the car during handover, I highly recommend gravells ( Gareth), looking forward to the driving experience in the new Dacia , keep up the good work Gareth 😀👍
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Haydn, thank you very much for your thorough and great review of Gareth and your experience at Gravells Dacia Kidwelly! We are so grateful for your continued loyalty with us at Gravells - we are so pleased you continue to have a good experience with us when purchasing your new vehicles! Gareth is a credit to us at Gravells Kidwelly so we are pleased you agree. We hope you really enjoy your new Duster - what a fantastic vehicle! We look forward to seeing you again soon 😊🚗
Amazing Bilal
Just bought a new Kia Picanto. Bilal was an exceptional sales man, with amazing knowledge of the car and outstanding patience with all that I threw at him… thank you Bilal I’m looking forward to enjoying the Kia.. ❤️❤️
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Julie - thank you ever so much for taking the time to leave this fantastic review of your experience with Bilal at Gravells Kia Swansea! We are so glad you were pleased with the service you received and we look forward to assisting you with anything you should need in future. Enjoy your new Picanto!🚗
An all round wonderful experience
What can we say! Gravells and their Motability Advisor Gareth Postlethwaite have been absolutely brilliant. Gareth put us at our ease right from our first appointment with him. He has kept us updated on the progress of our car. Today, when we went to collect the car, he was happy to take time to explain every step. We are very glad to have chosen Gravells and will certainly recommend them.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Heather! Thank you so much for leaving us and Gareth this fantastic 5 star review! We are most pleased that you were happy with the high level of service you received with Gareth - he is a fantastic asset to us at Gravells Dacia Kidwelly! We hope you love your new car and we are always on hand to assist you with anything you need throughout your car journey. Thank you again!
From beginning to end of arranging my…
From beginning to end of arranging my MOT and checking an item for me.Everything was perfect!
Very attentive friendly staff also.
Exceptionally pleased,well recommended.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Gravells
Hi Malcom! Thank you for this fantastic 5 star review of your experience at Gravells Kia Abergavennny! We are pleased to hear you were happy with your MOT and you felt the staff were so attentive and friendly - we are very proud to hear this. Thank you for choosing Gravells Kia Abergavenny for your MOT and we look forward to serving you again in future.
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