Gray Line Avaliações 63

Not impressed! I am being very generous giving a two star rating. We had taken the "Big Bus" (another bus tour company) earlier in the week and liked them very much. Our last day in New York City we just wanted to do a little sightseeing and do a hop-on hop-off at a couple of the areas we hadn't seen (like the Fulton Fish Market and the Brooklyn Bridge) and decided to give the Gray Line downtown tour a try. No live tour guide when on the bus - just a lousy recording that was reversed and played over two to three times when the location of the bus didn't line up with what was being said, .....and the ear phones were terrible. The bus looked like it hadn't been cleaned all day. We got off and did some walking in the areas we wanted to see, then went to one of the stops later (near the Fulton Market) to resume the tour. We waited well over half an hour for our bus while their competitors busses picked up people every few minutes. When we got on (we had to sit below - another dirty bus) it had started to rain a bit and the ceiling was leaking over the passengers - my wife being one of them. The air conditioning also had to be turned off making it hot and stuffy as the bus began overheating. We got off before the last stop because we couldn't stand it any more. I would not recommend this company to anyone! They have to smarten up and get their act together! Never again with Gray Line!

Grayline – New York downton tour Aug 10th 4pm
I got on the bus with my wife and 2 kids and went upstairs. One of my kids was crying.
The host, a Sr named “Joe” said that my son was disturbing and that if he did not “shut up” he would call the police to get me off the bus. In addition, he said that my son could not be in my lap (he is 2 years old and it is a gray line policy that children under 3 years old have to be on the lap).
I was able to calm my son and I went downstairs to speak with this man, informing him that I had found his posture rude. He said: “I know as.sholes like you. I don’t care about what you are thinking”.
I decide to not discuss with him and he did not gave me his full name (I photographed him if you require).
I want to do this formal complaint because this posture is unacceptable, and this disturbed man cannot continue working in this function with direct interaction with the public and I strongly recommend that you do what is necessary to not lose more customers, as one you has already lost. I will never use GrayLine again.

It is expensive compared what you get. The grand circle Tour is just long because you wait a long time at each stop 8-11. Earphones work perfect.