I ordered a subframe on December 29th which I understand was before new years so that may have affected the process and delivery but i did not receive the part until January 17th. It took 2 weeks to e... Ver mais
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Greengears auto has what I was looking for and at an actually reasonable price, but trying to get in touch with support on what was going on with my order is impossible. Also, the website stated that... Ver mais
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I wish there was a zero star because they sent me the wrong stereo and won't respond or answer my phone calls. If you're thinking of ordering from here do you're research and shop somewhere else.
A empresa respondeu
Omar-Extremely courteous and helpful!! They have had 2 very hard to find parts and made me to be the hero for my customer! Will be checking them first next time!!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
About GreenGears Auto GreenGears Auto is an online automotive parts retailer serving customers across the United States. We specialize in high-quality used and recycled OEM auto parts sourced from licensed U.S. salvage yards and automotive suppliers. All inventory is located within the United States and shipped domestically through trusted U.S. carriers. We do not offer international shipping. Our Business Model GreenGears Auto works with a network of verified U.S.-based suppliers and automotive recyclers. Each part listed on our website: Is physically located in the United States Ships from U.S. fulfillment facilities Is intended for customers within the United States This approach allows us to provide reliable OEM replacement parts with efficient delivery times and competitive pricing. What We Offer Our catalog includes: Used and recycled OEM automotive parts Suspension and steering components Drivetrain and differential assemblies Electrical and electronic modules Climate control and cooling systems Interior and exterior vehicle components Inventory availability may vary based on supplier stock. Quality & Inspection All parts undergo functional inspection by our supplier partners prior to shipment. As used components, parts may show normal signs of wear consistent with pre-owned automotive equipment. Product condition, compatibility details, and warranty information are clearly stated on each product page. Customers are encouraged to confirm fitment before purchase. VIN verification support is available upon request. Shipping & Fulfillment Orders are processed and shipped from within the United States Domestic U.S. carriers are used for delivery Delivery timelines are outlined in our Shipping Policy We currently serve customers within the United States only. Customer Support Our team is available to assist with: Fitment verification Product questions Order status updates Warranty support Contact details and support options are listed on our Contact page. Sustainability By promoting the reuse of OEM automotive components, GreenGears Auto supports environmentally responsible automotive recycling and helps reduce waste in the automotive industry.
Informações de contato
19 W 24th St, 10010, New York, Estados Unidos
- +1 3153054300
- support@greengearsauto.us
- greengearsauto.com
3,1
Bom
39 avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
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Omar-Extremely courteous and helpful!
Omar-Extremely courteous and helpful!! They have had 2 very hard to find parts and made me to be the hero for my customer! Will be checking them first next time!!
29 de janeiro de 2026
Resposta de GreenGears Auto Limited
Hi Susanne,
Thank you so much for the amazing feedback! We’re thrilled we could help you track down those hard-to-find parts and make you the hero for your customer — that’s exactly what we aim for at GreenGears Auto.
We truly appreciate your trust and look forward to helping you again anytime you need quality OEM parts.
Hard to find parts easily found through…
Hard to find parts easily found through your website. Shipping time great also
21 de janeiro de 2026
Resposta de GreenGears Auto Limited
Hi David, thank you for the great review! We’re glad you found the parts you needed easily and that shipping met your expectations. We appreciate your support and look forward to helping you again in the future.
I ordered a subframe on December 29th…
I ordered a subframe on December 29th which I understand was before new years so that may have affected the process and delivery but i did not receive the part until January 17th. It took 2 weeks to even be able to get ahold of the company to see about the part. Once I did get ahold of them it took another week to get the part so im assuming it wasn't even processed until I did finally get ahold of someone. Once it was processed it did get shipped pretty quick but honestly probably wont order from them again.
14 de janeiro de 2026
Resposta de GreenGears Auto Limited
Hi Brittany, thank you for taking the time to share your experience. We’re very sorry for the delay and the difficulty you had reaching us—this is not the level of service we aim to provide. The holiday period did impact processing times more than expected, but we understand how frustrating the lack of communication must have been. We truly appreciate your feedback, as it helps us improve our processes and response times moving forward.
Customer service with this company….
Greengears auto has what I was looking for and at an actually reasonable price, but trying to get in touch with support on what was going on with my order is impossible. Also, the website stated that it would take no more than 2 days to ship out and then it didn’t ship out for almost 3 weeks. I do understand that it was around Christmas and New Years but it did not state that on the website or when they be back in the office if they did take several days off. The only customer service I received was BEFORE I placed my order and I was asking about what was included.
11 de janeiro de 2026
Resposta de GreenGears Auto Limited
Hi, thank you for sharing your experience with us. We’re sorry for the delay in shipping and the difficulty you had reaching our support team—this is certainly not the experience we want for our customers. You’re absolutely right that our website should have more clearly communicated extended processing times and holiday closures, and we appreciate you pointing that out. While the holiday season did impact operations, we understand how frustrating the lack of updates and communication must have been. Your feedback is valuable and will help us improve both our order transparency and customer service going forward.
I wish there was a zero star because…
I wish there was a zero star because they sent me the wrong stereo and won't respond or answer my phone calls. If you're thinking of ordering from here do you're research and shop somewhere else.
21 de dezembro de 2025
Resposta de GreenGears Auto Limited
Hi Rodney,
We’re very sorry to hear about your experience and apologize for the frustration this has caused. This is not the level of service we aim to provide.
We’d like the opportunity to make this right. Please reach out to us directly at greengearsauto@gmail.com
and reference order #GGA1512, or reply to our most recent email so we can review the issue and work toward a resolution as quickly as possible.
We appreciate your feedback and hope to resolve this for you promptly.
the control head is not correct one and…
the control head is not correct one and is very dirty
8 de janeiro de 2026
Resposta de GreenGears Auto Limited
Hi James,
We’re sorry to hear about the issue with the control head and apologize for the condition it arrived in. This is not what we expect our customers to receive.
We’re already working with you regarding order #GGA1539 to review the part and resolve this as quickly as possible. Please reply to our email with the requested photos so we can move forward with the appropriate solution.
Thank you for bringing this to our attention—we appreciate the opportunity to make this right.
Resposta de GreenGears Auto Limited
Thank you, Mike!
We’re glad to hear you were happy with the quality of the part you received. We appreciate you taking the time to leave a review and for choosing GreenGears Auto.
If you ever need anything in the future, we’re here to help!
I have a part that is the wrong part
I have a part that is the wrong part. I cannot get anyone to answer the phone or answer my emails regarding exchanging the part.
10 de dezembro de 2025
Resposta de GreenGears Auto Limited
Hi Peggy,
We’re very sorry for the frustration this situation has caused and apologize for the delay in communication. This is not the experience we want for our customers.
We are currently in contact with you regarding order #GGA1490 and have clarified the part compatibility as well as next steps. We’re committed to resolving this properly and appreciate your patience while we work through it with you directly.
Thank you for bringing this to our attention—we value your feedback and the opportunity to make this right.
Resposta de GreenGears Auto Limited
Thank you, Amanda!
We’re happy to hear everything looks good and appreciate you taking the time to leave a review. Thank you for choosing GreenGears Auto—we’re glad we could help!
Resposta de GreenGears Auto Limited
Thank you, Matthew Shaw, for your fantastic 5-star review! We're so glad to hear that the part was "as advertised" and that you were happy with the care in packaging it received. We appreciate your business and look forward to serving you again at GreenGears Auto!
Received item other than advertised
Received item other than advertised. Did not return phone call did not return email in a timely manner.....
11 de novembro de 2025
Green Gears Auto delivered the part we…
Green Gears Auto delivered the part we ordered one day early, we were so grateful since we needed the part urgently. This company also delivered the ordered part with care. Thank you.
17 de novembro de 2025
Resposta de GreenGears Auto Limited
Hi RGonzales,
Thank you so much for your wonderful review! We’re thrilled to hear that the part arrived earlier than expected and that it helped you out when you needed it most. Our team works hard to ensure quick and careful delivery, so it’s great to know you had a positive experience.
We truly appreciate your trust in Green Gears Auto and look forward to helping you again whenever you need us.
Thank you for choosing us!
— The Green Gears Auto Team
Having the part at such an affordable…
Having the part at such an affordable price was the greatest. Working with me to assure it was the proper part was also a great help. Free shipping is definitely a plus. Will tell my friends
4 de novembro de 2025
Resposta de GreenGears Auto Limited
Hi Eric,
Thank you so much for your kind words! We’re thrilled to hear that you found the part affordable and that our team was able to help ensure it was the right fit. We always strive to make the process as easy as possible, and it’s great to know the free shipping was a bonus! We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
GreenGears Auto
Resposta de GreenGears Auto Limited
Hi Jill,
We’re very sorry to hear about your experience. We want to clarify that your order was shipped promptly, and our tracking information shows that it was delivered. However, we understand that you’ve reported not receiving the part.
To assist you, we’ve already sent you images of the exact part we shipped and have filed a claim with UPS to investigate the missing package. We truly appreciate your patience while we work with the carrier to resolve this issue.
Please don’t hesitate to reach out to us directly at [your support email or phone number] so we can keep you updated on the progress of the claim.
Thank you,
Derick
GreenGears Auto
Got the exact right part that I needed
Got the exact right part that I needed. It worked perfectly. Super easy to use website.
24 de outubro de 2025
Resposta de GreenGears Auto Limited
Hi Champ,
We’re so glad to hear you got exactly the part you needed and that everything worked perfectly! It’s great to know our website made your experience easy and smooth.
Thanks so much for taking the time to share your feedback — we really appreciate your support!
Best regards,
The GreenGears Auto Team
You show pictures of brand new intakes
You show pictures of brand new intakes, but you sent me a use one. You say you have oem products, which means new, rebuilt, or refurbished. You want $240 to send it back. Will never deal with you again.
29 de setembro de 2025
Resposta de GreenGears Auto Limited
Hi Monte,
We’re sorry to hear about your disappointment and appreciate the opportunity to clarify. All of our listings clearly state that the parts we sell are OEM and used, not brand new. We strive to ensure that this information is visible in both the product descriptions and our policies.
When you reached out regarding a return, we offered to accept it in accordance with our return and refund policy, which specifies that customers are responsible for return shipping costs and a 25% restocking fee. These details are also available on our website for full transparency.
We understand this may not have been the experience you expected, but we hope this explanation helps clarify our process. If you’d like to discuss this further, please contact us directly — we’re happy to assist.
Best regards,
The GreenGears Auto Team
One week to print shipping label!
I ordered my part on thurs 10/19. Free shipping 5-7 days. It took a whole week for them to print a shipping label for an in stock item. My car is broken down on a lift waiting on a part. No communication from these people. Would never recommend to anyone. Very dissatisfied
23 de outubro de 2025
Resposta de GreenGears Auto Limited
Dear Curtis Michael,
We sincerely apologize for the frustration and inconvenience you experienced with your recent order from GreenGears Auto. We understand how critical it is to receive parts quickly, especially when your vehicle is out of commission, and we regret that we did not meet your expectations on this occasion.
Upon reviewing your order (Reference number: #GGA1423), our records indicate that we received your order on Friday, October 17th. Our standard policy for in-stock items is to process and handle orders within 2-3 business days before shipment. Your part was shipped on Thursday, October 23rd, which falls within this processing timeframe. We understand that the elapsed time of six calendar days from order receipt to shipment can certainly feel like a "whole week," especially when you're in urgent need of a part.
We also note that your part was delivered on October 28th, which was within the estimated 5-7 day free shipping window.
We are truly sorry to hear about the lack of communication you experienced. This is not the standard of service we aim to provide, and we are actively working to improve our customer update processes to ensure better transparency.
We value your business and would appreciate the opportunity to discuss your experience further. Please feel free to contact us directly so we can address any remaining concerns.
Sincerely,
The GreenGears Auto Team
What you see is what you receive
Received the package within the specified time...
17 de outubro de 2025
Resposta de GreenGears Auto Limited
Dear Moekyaw Kyaukseinnlwin,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are satisfied with your order and that the package was received within the specified time.
We pride ourselves on ensuring that "what you see is what you receive," and it's incredibly rewarding to know that we met your expectations. Your positive feedback means a lot to the GreenGears Auto team.
We appreciate your business and look forward to serving you again in the future!
Sincerely,
The GreenGears Auto Team
order to ship date wtf
I ordered this part on the 4th of October and it took 2 weeks to ship it.
10 de outubro de 2025
Resposta de GreenGears Auto Limited
Dear Kevin Coulter,
We appreciate your feedback regarding your recent order. We understand your frustration with the delay and sincerely apologize for the inconvenience this has caused.
Upon reviewing your order (Reference number: #GGA1392), we acknowledge that the shipping time significantly exceeded our standard processing and handling timeframe of 2-3 business days. We are currently investigating the cause of this delay to prevent similar issues in the future.
We value your business and would like to offer our assistance in resolving this matter. Please contact us directly so we can discuss the specifics of your order and explore potential solutions.
Sincerely,
The GreenGears Auto Team
I had a lot of issues with them but I’m…
I had a lot of issues with them but I’m not sure if it was exactly their fault other than the first time. The first time I gotta subframe but it was for a completely different vehicle I ordered for a 08 Chrysler Pacifica. Then I sent it back, about a month and a half later I finally get my part because I had to do freight. There were so many issues in the month timeframe with trying to figure out when it was coming. In the end I did get the right part and also got a $200 discount on freight, that was good thank you guys for figuring it out I will order from here again since it seems to be the only place that I can find that a actually have the parts I need.
6 de outubro de 2025
Resposta de GreenGears Auto Limited
Hi Mika,
Thank you for taking the time to share your experience with us. We sincerely apologize for the initial mix-up and the delays you faced in receiving the correct subframe for your 2008 Chrysler Pacifica. We understand how frustrating that must have been, and we truly appreciate your patience as we worked to resolve the issue.
We’re glad to hear that you ultimately received the correct part and that the freight discount helped make things right. Your feedback is extremely valuable—it helps us identify where we can improve our processes to ensure smoother service in the future.
Thank you again for giving us another chance. We look forward to serving you better next time!
Kind regards,
The GreenGears Auto Team
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