Hired at Lipton airport free bus to there location easy collection lovely friendly staff and the car was top notch would easily hire from them again highly recommended and cheap hire prices
A empresa respondeu
Localização
Trocar localizaçãoHampton By Hiton, 42-50 Kimpton Road, LU2 0FP Luton, Bedfordshire, GB
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Veja o que dizem as avaliações
Scam of a company. I have photographic evidence and a vehicle condition report sheet of damage that was already present on the vehicle yet after having it for less then 24 hours they are charging me f... Ver mais
A empresa respondeu
Staff friendly and car in good condition. I don’t like the Green Motion fuel policy of like for like. This is now the second time that the fuel was so low that I had to refuel before I set off on my... Ver mais
A empresa respondeu
Staff made experience smooth and without any hitch . Wouldn’t hesitate to using green motion in the future
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Green Motion operates a car hire desk serving London Luton Airport (LTN), based at the Hampton by Hilton, 42-50 Kimpton Road, Luton, Bedfordshire. This branch covers travellers flying into and out of Luton who need to collect or drop off a rental car nearby. On arrival, head to the bus stand area and board bus A, operated by Arriva, from Stand J, then get off at the Hampton by Hilton hotel. This bus transfer is free of charge, but you should show your booking voucher to the driver when boarding. The same service runs on your return journey. If you need help finding the stop or bus, call the branch. Desk opening hours (local time): Mon–Fri 07:00–22:00; Sat 08:00–13:00; Sun 08:00–20:00. Public holidays: 08:00–13:00.
Why rent with Green Motion
Escrito pela empresa
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Informações de contato
Hampton By Hiton, 42-50 Kimpton Road, LU2 0FP, Luton, Bedfordshire, Reino Unido
- 01582 797311
10% off when you book direct
4,2
Muito Bom
13 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Top class service and cars
15 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We are delighted that you rate both the service and cars at London Luton so highly. We appreciate you choosing Green Motion. The Green Motion team
Staff made experience smooth and …
Staff made experience smooth and without any hitch . Wouldn’t hesitate to using green motion in the future
13 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We are pleased that the team at London Luton made your rental smooth and trouble free. We appreciate your willingness to use Green Motion again. The Green Motion team
WARNING Scam of a company at LUTON
Scam of a company. I have photographic evidence and a vehicle condition report sheet of damage that was already present on the vehicle yet after having it for less then 24 hours they are charging me for said damage. The time stamped photo clearly shows the damage on collection. Advised to send pictures of proof to their email that I have done more then once with no response. Tried to telephone the number on the email which states it is not recognised. DO NOT TRUST THEM.
14 de outubro de 2026
Avaliação não solicitada
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for setting out your concerns about the damage charge at Luton and the evidence you say shows the damage at collection. We also hear that you have sent the photographs more than once without a response and had trouble reaching the number provided. We cannot determine the condition or basis for the charge from this review. Please email ics@cs.greenmotion.com so our customer services team can review the condition report, photographs and previous correspondence. The Green Motion team
Szybko sprawnie miło
13 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Dziękujemy za opinię. Cieszymy się, że odbiór przebiegł szybko, sprawnie i w miłej atmosferze.
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We’re pleased the team was friendly and professional.
Nice clean car
Nice clean car. People were friendly. Quick and easy check in and out.
17 de setembro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We’re pleased the car was clean, the team was friendly and both check-in and return were quick and easy in Luton.
Hired at Lipton airport free bus to…
Hired at Lipton airport free bus to there location easy collection lovely friendly staff and the car was top notch would easily hire from them again highly recommended and cheap hire prices
15 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for recommending us. We’re glad the shuttle, collection and friendly team at Luton worked well for you, and that you enjoyed the car and value.
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Gracias por su reseña. Nos alegra que haya tenido una buena experiencia en Luton y que la incidencia que menciona se resolviera de forma positiva.
The experience was very good
The experience was very good, new car, byd sealion 5, clean, fast pick up, good stuff!
12 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We are glad you enjoyed the clean BYD Sealion 5 and found collection quick. We appreciate your kind words about the team.
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We are glad the Luton team was friendly and helped make this a great experience.
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Grazie per la recensione. Ci fa piacere che abbia condiviso la sua esperienza con l’auto a guida a destra.
Staff is very good .the vehicle is…
Staff is very good .the vehicle is clean and tidy
13 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We’re glad the Luton team treated you well and that the vehicle was clean and tidy.
Very fluid
Very fluid, good staff at Hilton hotel, good vehicle. Will use again.
12 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for your review. We’re glad the Hilton team made the Luton rental straightforward, that you liked the vehicle and that you plan to use us again.
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Muchas gracias por su reseña. Nos alegra saber que tanto la rapidez como la atención en Luton estuvieron a la altura de sus expectativas.
Absolutely shocking that that take over…
Absolutely shocking that that take over £1000 for minor damage I did not cause. DO NOT RECOMMEND. I have requested receipts and photos to no avail. There is a reason their rates are so cheap. I will be going to the ombudsman. I have had no reply from the customer service email I was told to contact over a week ago.
25 de setembro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
We’re sorry to read that you dispute a charge of more than £1,000 for minor damage and have not received the photos and receipts you requested. We cannot verify the damage record or charge from this review alone. If you would like us to examine the documents and correspondence, please contact ics@cs.greenmotion.com.
Like for like fuel policy not good
Staff friendly and car in good condition.
I don’t like the Green Motion fuel policy of like for like. This is now the second time that the fuel was so low that I had to refuel before I set off on my journey. Also on return of the car, it’s very hard to judge the correct amount to refuel with, which means that I always give more fuel than necessary.
9 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion London Luton Airport
Thank you for recognising the friendly staff and good condition of the car. We hear your concern about the like-for-like fuel policy, especially receiving a car with very little fuel and finding it hard to return the same amount without overfilling. We appreciate you explaining that this has happened twice.
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