Grip500.co.uk Avaliações 

335
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

DONT TAKE YOUR CAR TO THEM SPECIALLY IF YOU HAVE A NICE CAR IF YOU WANT YOUR NUTS 🔩 DAMAGED AND SCRATCHED ALLOY GO AHEAD THEY DAMAGED EVERYTHING AND DON’t WANT TO PAY FOR DAMAGES

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had been looking for replacement tyres for our motorhome for several weeks locally and on line. Needed CP rated and looking for,a reasonable cost. Found Grip 500 by chance and had a great selecti... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great selection of tyres and easy to compare. Delivered to a garage near me with no problems Had them fitted on time. I would definitely buy from them again. All in a pleasant experience.

Avaliado com 5 de um total de 5 estrelas

I have placed many orders online from this retailer for premium tyres which are reasonably priced and are sent very quickly free of charge. Once an order is placed, an email is sent the next day usual... Ver mais

Detalhes da empresa

  1. Loja de Pneus

Escrito pela empresa

The teams at GRIP500 are fully committed to your satisfaction. Behind our website, dedicated professionals work with diligence and energy to provide you with optimal service. Whether it's commercial support, after-sales service, accounting, payment systems, logistics, IT services, marketing, or management, each employee aims for one goal: YOUR SATISFACTION. We are delighted to see that our site receives recommendations from our customers and that their loyalty is a testament to our success.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

335 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as avaliações

(335)

19 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I ordered tyres in January.

I ordered tyres in January.
Had no contact from the fitters where they were to be delivered.called to have an update and was informed they had no knowledge of tyres .
Concerned I contacted grip 500 and was assured tyres were derived.
After several more emails phone calls .My tyres had gone missing…( I even had an email showing delivery ) .I took it on myself to contact all parties involved.
I’ve personally gone to the fitting company and it seems my tyres are indeed there .However this is where it’s getting more confusing.
My paperwork doesn’t match the paperwork they have .The only thing that matches on my paperwork is the the size of the tyres and the tyre company who sent them .
Nothing else .
I’ve sent an email stating this . My reply has been generic..
I’ve simplified my next email ,and await a reply.
This has been on going since January 2025 .when I order and paid in full for a service I’ve yet to receive.
I’ve also an added concern.If the tyres are sent back to sender .There is nothing stating who the tyres belong to as I understand it .
So I my not even never see a refund.Not that I’m asking for one .All I want are 4 new tyres on my car …
I cannot speak to someone personally.I’m getting desperate for this to be resolved ASAP.

4 de março de 2025
Avaliação não solicitada
logotipo da Grip500.co.uk

Resposta da Grip500.co.uk

I'm sorry to hear about the difficulties you've been experiencing with your tyre order. It seems there has been some confusion with the paperwork and communication. I recommend contacting our service team through your customer account or our online messaging system to ensure your case is prioritized for a swift resolution. Please mention the discrepancies in the paperwork and your concerns about the tyres being returned. Our team will work to clarify the situation and ensure you receive the service you paid for. Thank you for your patience, and we are committed to resolving this issue as soon as possible.

Avaliado com 1 de um total de 5 estrelas

I ordered correctly, they made a mistake

I bought a set of front tyres from the company and got them placed under my car. My new tyres from Grip500 kept leaking air so I had them checked.
It turns out that I had bought the correct size tyres, which I was able to prove via e-mail, however, Grip500 had sent me the incorrect size. I should have checked this when it arrived, but working 2 jobs and having a large family I placed my trust in the company to send the correct item.
When I emailed them, they brushed me off straight away without any apology. To clarify, I never expected them to refund me the tyres as I have been using them but maybe offer me a discount on the next set or at least an apology.
All I got was:
"Dear customer,
We regret to inform you that we cannot process your request.

Best regards,
Kara"

Not professional at all, please check that GRIP500 do their job correctly and sends you what you have ordered. Since they are NOT responsible for mistakes they make! makes sense right?

12 de fevereiro de 2025
Avaliação não solicitada
logotipo da Grip500.co.uk

Resposta da Grip500.co.uk

I'm sorry to hear about your experience with our service. It seems there was a misunderstanding regarding your request. We strive to ensure that all orders are processed accurately, and I apologize for any inconvenience caused by receiving the incorrect tyre size.

Please contact our customer service team again, and we will prioritize your case internally to find a suitable resolution. Your feedback is valuable, and we are committed to improving our service. Thank you for bringing this to our attention.

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant company

Absolutely brilliant company. I asked them some questions before I ordered and they have excellent knowledge about what I needed. Delivery was sublime. I will use this company continually. Except my experience as one to be trustworthy

25 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

First class from start to finish…

First class from start to finish…. I had a small issue with my delivery where I was at work when my tyres were delivered no card left by the courier one email to customer services n my order redelivered the following day n left in a safe place

16 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

What a freaking service!!!

How about it? The delivery of four brand-new tyres, which I ordered late on Monday night, came on Wednesday afternoon! The service has been excellent! I'll be using this website going forwards and I'll be recommending it to friends and family! Please continue doing a great job serving the clients!

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast service

Fast service. Happy with the tyre and all around just happy with what you guys offer. Will definitely be back to buy more in the future!

1 de maio de 2024

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