groomie.club Avaliações 234

I didnt order the product (razor replacement). I stated to you not to send it before it was shipped. Im disputed the sale and not paying since I didnt order it. You dont listen and shipped it anyway. Very poor business ethics. Close my acct. Dont ever send me anything again.

I ordered a item and it was defective and they made it right and was very helpful and the product is A+ thanks

What I have experienced is having to stay on your customer service to get them to reply to my emails! They kept referring me to the return website and it was not working!! Once they finally gave up on this idea, I got a RMA and was finally able to get the ball rolling!!

Service staff is handling my order issue very promptly. They are as good as their BaldiePro 2.0

Prompt responses, knowledgeable staff, kind demeanor, clear communication. Well done in every way. Looking forward to receiving my product!

Returned the groomie shaver but they continued to send replacement heads after at least 7 e mails to customer service nothing but a run around

The groomie pro shaver has performed great. I have been very satisfied with it. I use it to shave my head, but I only shave with it once or twice a week so I don't need to change the blade head very often. So after several months of being sent new replacement head regularly via automatic subscription I had accumulated about a dozen new heads. When I contacted customer support by email they were very helpful in helping me cancel my subscription for the new heads.

Finally, after 4 emails to customer service, they finally got back to me. They indicated that I had two accounts and canceled one of them. They still have not finalized whether they will exchange a blade that does not fit my Groomie. We will see!

Immediate response was appreciated. Thank you and good job Groomie.10 minutes every 3-4 days and easy to clean. I do like this product. I tried Freebird and was not happy and returned it after first use.

Very Friendly and helpful

Cancelling the replacement blades subscription is impossible. The Trustpilot options are misleading and ultimately useless, as they redirect you to customer support, where no one ever responds.

Very pleased to have return accepted since I received it 37 days ago.
30 days is the standard for returns.
Thank you Groomie!

I do like the product. But I am reserving judgment until the shipping issue with my automated refill service is resolved.

Very responsive- got back to me within the hour I reached out. Quick resolution to the issue and made it right with no problem. I appreciate the attentiveness.

Response from the team was quick and helpful. The referral to the refund link was disappointing. I canceled my payment and product upon confirmation. I could not finish the refund process w/o taking a picture of the delivered product. This unnecessarily prolongs the process and a return of my payment. This part was not shared in the support team's response.

Your company are scum
I sent you a email because of your fuxx ups in shipping and asked you to credit and re-bill my credit card. but instead of doing the right thing you ignored my email and sent another order after I just got the order 4 days before you shipped another. You are scum bags and I will post everyday what you do to your customers. If you don’t cancel my account after I requested it in a email this morning I will take your company to court and find others that had the same issue. All it would have taken is you reply to a problem but now you have made this a big problem.

Very friendly!! Fast response and help me with everything!!

Prompt response to an inquiry

Never signed as a member, yet they started sending replacement blades without my request. Requested a cancellation of membership and logged on into website after they reply to my email and can not find the link to the cancellation as there email stated. Would never recommend grooming.com to anybody.