Scam company! I paid for an order. They cancelled it due to "unavailability". Promised me a refund. Never got it. They don't answer the phone or respond to emails. Keep well away.
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Veja o que dizem as avaliações
I have been buying from Guardian Vape for some months now and have found their service excellent. When something I’ve ordered was out of stock they’ve called me to discuss alternatives. They offer dis... Ver mais
Fed up with getting counterfeit coils on even top rated ebay sellers I have finally found Guardian Vape. Great prices, super fast free delivery and genuine coils. Look no further for value and quali... Ver mais
Bought from their website consistently for the past year - mods, tanks, coils, juice - never had any issues with them and they don't seem to suffer from stock issues like a lot of the competitors.... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to Guardian Vape! Discover a variety of vaping essentials, from e-liquids and kits to disposables, pods, mods, coils, tanks, and accessories. Whether you're a beginner or an advanced vaper, find everything you need. Enjoy quality products from the best brands at affordable prices, and keep an eye out for fantastic free offers on select items. Happy vaping!
Informações de contato
1 Overbridge Road, M7 1SL, manchester, Reino Unido
- 07445228797
- info@guardianvape.co.uk
- guardianvape.co.uk
4,4
Excelente
288 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Guardian Vape
We're thrilled to hear that you're happy with our prompt delivery and products! Thank you for being a valued customer. We look forward to serving you again soon!
Guardian Vape Team
Great customer support when a product…
Great customer support when a product was out of stock, extremely fast shipping pleasure to do business with
15 de abril de 2024
Resposta da Guardian Vape
Thank you for your positive feedback! We're glad to hear that you were pleased with our customer support and fast shipping, even when a product was out of stock. It was a pleasure doing business with you!
Guardian Vape Team
Great service
Great service. Really quick delivery. Customer service very helpful answer any questions that I ask promptly. Will be my go to vape store.
15 de abril de 2024
Resposta da Guardian Vape
Thank you for your kind words! We're delighted to hear that you're happy with our service, quick delivery, and helpful customer service. We appreciate your support and look forward to being your go-to vape store!
Guardian Vape Team
First time customer of Guardian
First time customer of Guardian. Very friendly and helpful customer services. Compensated me for out of stock items. Good impression made, will be back.
12 de abril de 2024
Resposta da Guardian Vape
Thank you for choosing Guardian Vape for your vaping needs! We're thrilled to hear that you had a positive experience with our friendly and helpful customer service team. We always aim to make things right, and we're glad we could compensate you for the out-of-stock items. Your satisfaction is our priority, and we look forward to welcoming you back soon!
Best regards,
Guardian Vape Team
Resposta da Guardian Vape
Hi Melvin,
We're thrilled to provide options with 0% nicotine and fantastic value. Thank you for being a part of our journey!
Guardian Vape Team
Professional customer service and speedy delivery.
Great professional customer service. Very friendly and speedy delivery.
11 de abril de 2024
Resposta da Guardian Vape
Thank you for your positive feedback! We take pride in providing professional customer service, and we're thrilled to hear that you found our team friendly and helpful. Speedy delivery is also a priority for us, and we're glad to have met your expectations. We appreciate your support!
Guardian Vape Team
Resposta da Guardian Vape
Hi Steve,
Thank you for your positive feedback! We're delighted to hear that you're pleased with our service, selection, and shipping speed. We appreciate your support!
Guardian Vape Team
Resposta da Guardian Vape
We're glad you're satisfied with our pricing and speedy delivery! Thank you for choosing us.
Guardian Vape Team
Resposta da Guardian Vape
We're pleased to hear that you found our prices competitive and that your delivery was swift. Thank you for your kind words and for choosing Guardian Vape.
Best regards,
Guardian Vape Team
Brilliant service
Brilliant service. Ordered 2 voopoo drag s vapes. One of the colours o ordered was out of stock but they rang me up and rectified it straight away. Recived both vapes today and they even threw in 5 bottles of liquid. Brilliant service and company will be ordering again.
6 de abril de 2024
Avaliação não solicitada
Resposta da Guardian Vape
We're pleased to hear about your positive experience! At Guardian Vape, we strive to deliver excellent service. We apologise for the stock issue but are glad we could resolve it promptly for you. Thank you for choosing Guardian Vape - we look forward to serving you again soon.
Best regards,
Guardian Vape Team
One of the best vape shop on time…
One of the best vape shop on time delivery vape in sealed pack highly recommended before I get confused after reading negative comments here thought to cancel an order but I gave it a go result was perfect will buy again from guardian
4 de abril de 2024
Avaliação não solicitada
Resposta da Guardian Vape
We're thrilled to hear that you had a positive experience with us! At Guardian Vape, we take pride in our on-time deliveries and ensure that your vapes arrive in sealed packs for your satisfaction. Thank you for giving us a chance and for choosing to shop with us. We look forward to serving you again soon!
Best regards,
Guardian Vape Team
Out of stock but quickly resolved
Unfortunately the items ordered were out of stock but Guardian Vape responded quickly with an alternative and then a refund
27 de março de 2024
Resposta da Guardian Vape
We apologise for the inconvenience caused by the items being out of stock. We always strive to find the exact item, but sometimes, due to the high volume of orders and the lack of specific items in the market, we have to offer an alternative. We're happy to hear that you are satisfied with the resolution.
Best regards,
Guardian Vape Team
Item damaged by Royal Mail
Pleased with the order, however, it would have been better if you'd sent the items in a box rather than just wrapped in plastic, as it appears the Royal Mail dropped the package and crushed one of the corners, causing the vape cig nearest the corner to be damaged and it didn't work.
25 de março de 2024
Resposta da Guardian Vape
We're sorry to hear about the damage to your item caused by Royal Mail. We strive to ensure that all packages are securely packaged for transit, and we apologise for any inconvenience this may have caused. We hope such incidents do not occur again. Thank you for your understanding, and we look forward to serving you again soon.
Best regards,
Guardian Vape Team
Resposta da Guardian Vape
We're delighted to hear that you were pleased with our service! Ensuring timely and well-packaged deliveries is our priority. Thank you for choosing Guardian Vape.
Best regards,
Guardian Vape Team
Placed an order
Placed an order , then 2 days later told order was cancelled, out of stock item, why advertise if it's out of stock, joke of a seller.
18 de março de 2024
Avaliação não solicitada
Resposta da Guardian Vape
We're sorry to hear about your experience. Could you please provide us with your order number so we can investigate this further? We apologise for any inconvenience caused. Additionally, due to the high volume of orders received within a short period, some items may become temporarily out of stock. We prioritise orders based on the time they were placed. Thank you for your understanding.
Best regards,
Guardian Vape Team
Ordered two vapes
Ordered two vapes. Told on their way then had an email stating refund with no explanation as to why 😡
12 de março de 2024
Resposta da Guardian Vape
We apologise for the inconvenience you've experienced. Could you please provide us with your order number so we can look into this matter further? Unfortunately, such occurrences can sometimes arise from the eBay side. Thank you for your understanding.
Best regards,
Guardian Vape Team
Resposta da Guardian Vape
Thank you for your kind words! We're delighted to hear that you had a fantastic experience with us. Your recommendation is greatly appreciated!
Best regards,
Guardian Vape Team
Very good delivery
Very good delivery. All products was correct. Even a couple of freebie’s.
2 de março de 2024
Resposta da Guardian Vape
Thank you for your review! We're delighted that you're happy with your order and the freebies. We appreciate your support!
Guardian Vape Team
Resposta da Guardian Vape
Thank you for your kind words! We're pleased that you found our selection excellent, our prices great, and our service fast. We appreciate your support!
Guardian Vape Team
LIARS
I have read the reply from this rip off merchant. Obviously he is suggesting that I mis-used the product which is not true. He is trying to imply that i "mis-used" the product when actually it was obviously faulty when I received it. As for contacting the seller for advice or help and asking for a returns label, I was just told to contact EBay, as he obviously has no customer service experience and couldn't be bothered, so let EBay deal with HIS problem. You say you offer a 30 day return service - you provide no returns service at all, which includes refusing to send the buyer a returns label for an obviously faulty item. This buyer did all they had to when they receive an item - they "tested it for 2 days" then it exploded in my mouth. This is not my problem, it is a faulty item, which you seem to refuse to understand. You say "Deductions may also be made for missing parts, damage, or prior use" I had to use the product to find out it was faulty. When returned back to you, it was as I received it, i.e. ALL the items that were in the box when I received it were returned to you. What you do with a faulty item when you get it returned is YOUR problem not mine. You do not know what you are talking about. Obviously EBay did, and gave me a FULL refund, not HALF a refund you offered. EBay refunded me the full amount as they know that everything I told them was true. As I have advised everyone else, I will certainly steer clear, that's for sure, as I order many things from EBAY and if something is not ok I contact the seller and they help me sort the problem, but not you. You refuse to discuss the problem with the buyer, you refuse to send a returns label and you are just totally uninterested. All you want is everyone's money, then you are happy but, when the person has a faulty item you do all you can to only refund half the amount. Well you picked on the wrong person this time.
22 de janeiro de 2024
Avaliação não solicitada
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