Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion. They listened to any concerns and explai... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to... Ver mais
A empresa respondeu
Our claim did not reach the deductible amount; therefore, the claim was never processed. However, the claims rep, Cindi Harrington, and Mike Sellers, from Travelers Boilerre were immediately on it! A... Ver mais
A empresa respondeu
Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informações de contato
1111 Ashworth Road, 50265, West Des Moines, Estados Unidos
- (877) 448-4331
- guideone.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They really make churches like ours…
They really make churches like ours feel they understand churches. Their customer service is awesome!
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Calvin,
We are so pleased to hear that your adjuster, Donna Johnson, made you feel understood and that she provided awesome customer service. We sincerely appreciate the wonderful feedback.
Best Regards,
Jennifer Smarelli
People at GuideOne were helpful.
Our experience was helpful due to the information shared at every step of the claim. the people both remotely and in person were personable, interested in our issues and timely.
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Jane,
We are so pleased to hear that your claims experience met your expectations and that our team was personable and provided exceptional customer service. Thank you so much for sharing your feedback with us and for your kind words.
Best Regards,
Jennifer Smarelli
Timely and updated responses
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Alfred,
We are so happy to know that your claims service was timely and met your expectations. We appreciate your feedback.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Ben,
We are so pleased to hear that our customer service has consistently met your expectations, especially when it comes to timely responses. We appreciate you taking the time to share your feedback with us.
Best Regards,
Jennifer Smarelli
Fast notification that the claim was…
Fast notification that the claim was received.
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Scott,
Thank you for your feedback. We are pleased to know that you received prompt notification of receipt of your claim. We hope the claims experience met your expectations overall.
Best Regards,
Jennifer Smarelli
It was so easy and fast!
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Madelyn,
We're pleased to learn that you were satisfied with your claims experience, especially the efficient and responsive service provided by Cyndi Harrington. We greatly appreciate your feedback.
Best Regards,
Jennifer Smarelli
Contacted us very quickly after the…
Contacted us very quickly after the claim. Everyone answered our questions of claim. All the instructions were very clear and direct. Our adjuster Kylee Felda was outstanding in handling the claim and very helpful.
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Jan,
We are so happy to hear that Kylee Felda was not only helpful, but delivered outstanding service. Thank you for taking the time to share your feedback with us. We really appreciate your thoughtful remarks.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Reggie,
Thank you for providing your feedback. We are happy to hear that you were satisfied with your claims experience, especially the quick handling.
Best Regards,
Jennifer Smarelli
Guide One moved quickly to ensure that…
Guide One moved quickly to ensure that we got what we needed to repair the damages. They made our repair project a care free one.
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Roy,
We are so happy hear that your claim moved quickly and your repair project was stress-free. That is what we strive for, and we truly appreciate you sharing your feedback.
Best Regards,
Jennifer Smarelli
We (Spiritual Israel Church)had a great…
We (Spiritual Israel Church)had a great experience with Kylee Felda, property adjuster with GuideOne. Kylee and the GuideOne team was professional, extremely knowledgeable. The GuideOne team (leaded by Kylee) explained everything clearly, each step of the process from filing claim to final step. Sharing with us the inspector and Roofer critical steps needed to have a complete and desire result.
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Isaac,
We are so pleased to hear of the great experience you had with Kylee Felda and the rest of our claims team, especially the knowledgeable and professional service you received. We greatly appreciate you sharing your feedback with us.
Best Regards,
Jennifer Smarelli
As promised on time geeat communicatio
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Dr. Chuck,
We are happy to know that Tracey Lokemoen provided timely and excellent customer service. Your feedback is much appreciated.
Best Regards,
Jennifer Smarelli
Didn’t think that the deductible should…
Didn’t think that the deductible should be based off the value of the building. It should be based upon the cost of the repair.
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Jim,
Thank you for taking the the time to share your feedback with us. We understand your frustration with the deductible on your policy. It may be helpful to reach out to your agent to see whether any adjustments can be made for future losses.
Best Regards,
Jennifer Smarelli
I love GuideOne but 2 complaints
I love GuideOne. I wish I could give you a 5 but I do have 2 complaints. 1) BOP quoting is not easy, it errors out on me every single time. 2) commercial@G1 is pretty slow. They have improved recently but still a slow response. Clients want answers yesterday.
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Krystal,
Thank you for sharing your feedback. We are so pleased to hear that your your overall experience with GuideOne is positive. The errors and slow responses you've experienced are unfortunate and frustrating. I have shared your comments with the appropriate team. Thank you for bringing this to our attention.
Best Regards,
Jennifer Smarelli
Our claim was handled swiftly and…
Our claim was handled swiftly and professionally much to our satisfaction.
4 de fevereiro de 2026
Resposta da GuideOne Insurance
Jill,
We are thrilled to hear that your claims experience met your expectations, especially the timely and professional service provided by Paul Anderson. Thank you for sharing your feedback - it is much appreciated.
Best Regards,
Jennifer Smarelli
Communication Excellent
9 de janeiro de 2026
Resposta da GuideOne Insurance
Keegan,
We are so pleased to hear that Brian Bell provided excellent customer service and that the handling of your claim met your expectations. Your feedback is much appreciated.
Best Regards,
Jennifer Smarelli
SPECTACULAR SERVICE
Beginning with the first contact through to the final sign-off of the project was spectacular. All phone calls were filled with concern and help. All followup was handled timely and all questions and concerns were completely resolved. Our project took over 2 months to complete.
9 de janeiro de 2026
Resposta da GuideOne Insurance
Ken,
Thank you for taking the time to share your feedback with us. We are so pleased to hear that Theresa Feucht delivered exceptional customer service and handled your claim with such care and professionalism. We truly appreciate your thoughtful compliments.
Best Regards,
Jennifer Smarelli
I’m not sure which claim.
I’m not sure which claim this is regarding. I’ve had two in the past few weeks and I didn’t have any communications on Jan. 9.
9 de janeiro de 2026
Resposta da GuideOne Insurance
Taylor,
Thank you for your feedback. We are truly sorry to hear you haven't had the response on your claim that you were looking for. I have reached out to the team handling your claim and asked the adjuster to reach out to you.
Best Regards,
Jennifer Smarelli
Very helpful throughout the process. Displaying professionalism and kindness
The entire staff work with me throughout the process
Answering all my questions and kept me informed throughout the process and I just say thanks
9 de janeiro de 2026
Resposta da GuideOne Insurance
Don,
We are so happy to hear of that our claims team was professional, kind, and kept you informed throughout the process. That is exactly our goal and your feedback means so much to us.
Best Regards,
Jennifer Smarelli
We had a claim and received immediate…
We had a claim and received immediate results. The response and pay out was seamless..
9 de janeiro de 2026
Resposta da GuideOne Insurance
Rashelle,
Thank you for taking the time to share your feedback with us. We are so pleased to know that your claims experience was seamless and that our team was able to deliver prompt results. Your kind words are much appreciated.
Best Regards,
Jennifer Smarelli
Easy to reach Kaylee no hassles
8 de janeiro de 2026
Resposta da GuideOne Insurance
Marilyn,
We are so pleased to hear that you were satisfied with your claims experience, especially Kylee Felda's prompt customer service Thank you for taking the time to share your feedback - it is truly appreciated.
Best Regards,
Jennifer Smarelli
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