Gurugo Avaliações 109

I would give negative stars if possible. They auto renew for everything, without consent, somehow steal your credit card information also without consent and their customer service is a bot. They should be out of business.

​I am writing this to warn others about GuruGo. I purchased a one-time course for 0.89€, and two days later, I was charged 75.74€ for a subscription I never authorized or signed up for. This is a classic 'Subscription Trap.'
​When I contacted their support, they refused a refund unless I completed '14 days of the course' and provided screenshots—a condition that is legally invalid under EU consumer protection laws and the German 'Button-Lösung' (§ 312j BGB). A contract is only valid if the total price is clearly displayed at the moment of purchase, which was not the case here.
​I have already reported this as an unauthorized transaction to my bank (DKB) and initiated a chargeback. I have also blocked my card to prevent further unauthorized charges.
​GuruGo: I demand an immediate confirmation of my cancellation and a full refund of the 75.74€ without these illegal '14-day' requirements. My receipt I got in my email is #1137-6592

I'm making a complaint to the consumer protection association in Germany and to the police.
I will be very happy to support or give information if someone else is experiencing the same as me, I hope this unlawful companies can't continue damaging people.
Aurora

Bought a $1 course. Apparently you also get a three-day trial period, after which they automatically deduct $89 and give me a "Natural Longevity Plan "PLUS" - premium" subscription. You can't get your money back, as you accepted the service terms when you paid the $1.
It's a nice way for them to earn some extra money though.

Disgusting scammer. No soul. Bought a 0.78p video. Absolutely no mention of a subscription anywhere!!! Then 3 days later get charged £66 for a subscription because in the terms and conditions hidden away it basically says “we’ll take what we want whenever we wan for the foreseeable” absolute joke. Going on about women! Stealing from
Women more likely. Disgusting behaviour.

The agent Sophie was courteous and helpful whilst handling the issue I encountered

This is a scam!!! And that AI responding to the emails makes it even more frustrating, they charged me for a “course” i immediately called my bank and had to cancel my card and got a new one!

Fraud, misleading, scammer

Predactory scheme, as per the comments below.

BUT I DID GET REFUNDED!

Raised a dispute with my bank (starling) detailing the situation, I have also reported them to Stripe (their payment processing platform), and got refunded within a week. I've also reported them to the FTC

Posting this for everyone that will fall prey to this scam. LETS GET THEM SHUT DOWN

The answer To muy concern was quickly resolve. Sophie was Very nice and explain everything in a clear way.

Disgusting behaviour from a scam company!
Paid £0.79 for a freebie, a few days later ££67! I didn’t even use the 79p one and there is nothing online about anything, no way of contacting a real customer service team, they just take money and won’t refund.
100% scammers

I signed up for a $1 splits course and was then charged $89 after 3 days.

The subscription was not clearly or prominently disclosed at checkout — the main price shown was $1, while the $89/month renewal was buried in small print below the payment button.

I was also charged for a different product than the one I intended to purchase.

When I contacted support, I was told I could only receive a refund if I completed 14 days of usage, which is not reasonable in this situation. They basically are setting things up so busy people who think they are dealing with a legitimate company fall prey to scam tactics that are outlawed in this country through consumer protection.

I have cancelled the subscription and am currently disputing the charge with my bank.

Very good experience

My review is based on using the app for 14 days. Overall, my experience was good, even though I encountered a few challenges along the way.

I would especially like to highlight Sophia, my personal manager, who was absolutely phenomenal. Her customer service was outstanding—she responded promptly every single time and was consistently helpful and professional throughout my experience. She was also incredibly patient with me, even during moments when I felt frustrated with the program. She guided me thoroughly, made sure I stayed on the right track, and took the time to answer all of my questions.

Overall, her support made a significant difference in my experience. I don’t think customer service could get much better than this—she is truly excellent.

I had a very frustrating experience with Gurugo and would strongly advise others to be cautious.

The service uses misleading pricing and subscription practices. What appears to be a low-cost or trial offer quickly turns into significantly higher charges, with the subscription terms not clearly or prominently communicated during the purchase process.

The checkout flow itself is also confusing, requiring multiple steps and add-ons, which makes it difficult to clearly understand what you are agreeing to.

When I noticed the charge and contacted support, I clearly requested a refund multiple times. Instead of addressing the request, they repeatedly tried to offer alternative perks or “free access” that I did not ask for. It felt like my request was being deliberately avoided rather than resolved.

The customer support experience was especially disappointing — responses often felt automated and did not directly address my refund request.

Due to the lack of resolution, I have escalated the issue through my bank and also submitted complaints to consumer protection authorities.

Overall, this comes across as a subscription trap with poor transparency and ineffective customer support.

Fraud, fraud, fraud! Stay away! After offering me a one-euro course deal, three days later they charged me $89, activating a subscription I hadn't requested. The subscription was monthly and automatic. When I reported it, they told me they'd offer me lifetime access to their platform and services as an excuse, but they didn't refund me the amount. Scammers.

frode frode frode! statene alla larga, dopo avermi proposto un'offerta di un corso ad un euro… dopo tre giorni mi hanno addebitato 89$ attivandomi un abbonamento che non avevo richiesto. Abbinamento tra l'altro menile ed automatico… quando ho segnalato la cosa mi hanno detto che mi avrebbero offerto l'accesso a vita alla loro piattaforma ed ai loro servizi come scusa ma non mi hanno rimborsato l'importo addebitato.. truffatori

Total scam of a company. Advertises $1 “course” that you never receive access to but then charges your card for an $89 monthly subscription you did not authorize. They make it impossible to get a refund and the customer service is likely an AI bot. Your bank will likely not approve a chargeback either. Avoid them at all costs.

Don't like the cost. I made a mistake & didn't cancel before the 3 days so was charged $89.99. I tried to cancel and get a refund but was told I had to show I used it for $14 days with no results for a refund, I hadn't used it at all so no refund. Sofia was very nice and gave me access to all the classes which is cool & it was my mistake but that is a lot of $. Kim

I acccidentaly bought a premium account, wanted to delete it an get a refund, but instead they gave me lifetime granted to the app

Absolute scam. Took money, didn’t deliver anything, refused to cancel future payments!

subscribed for free $1 trial ,,,, 3 days later, now been debited $89 for a 1 year subscription without authorisation - small print indicates you cannot cancel and get a refund despite FAQ saying you can in 14 days - contacted support and I am being quoted section 6 and that I have to follow the programme for 14 consecutive days - why did I not look on here first - I am sure I won't be the last to be scammed - have now cancelled credit card to be sure they won't debit me again

Paid $0.99 for one course and within 2 days had over $150.00 charged to my credit card. Apparently somewhere in the volume of rules they send you is a clause that says if you don’t cancel in 3 days it will automatically renew at $89,99 US per month. Plus, there was another charge the day I paid my $0.99 for over $32.00 but they haven’t told me what for.
In order to cancel the payment I’m told I
Must complete 14 classes, consult with a fitness trainer and I’m sure that will cost extra as well
Added to that is the fact that one exercise session has aggravated the issue I was hoping this would fix
Stay far away