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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic company with the nicest staff. Made everything easy from start to finish, Pauline, Molly and Katie were great with answering questions and sale. Pauline went above and beyond to... Ver mais

Avaliado com 5 de um total de 5 estrelas

We just like to say thanks for a smooth process & installation, the lads did a great job 👏🏻 thank you 🤩 Highly recommend h20 spa’s, great price, brilliant communication throughout and install... Ver mais

Avaliado com 5 de um total de 5 estrelas

Loving the hot tub from viewing , contemplating, purchasing and installation.....five star service . Assistance available on every question and how to overcome hurdles.....truly recommend. A big thank... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered online but well supported by Pauline who answered all of our questions and gave good advice even on a Sunday. Prompt delivery aswell. Fitted by Tony and Ty, a good demonstration and knowledgea... Ver mais

Detalhes da empresa

  1. Loja de banheiras de hidromassagem

Escrito pela empresa

One of the UK's best loved hot tub retailers, offering affordable hot tubs, delivered nationwide, starting from just £2999. Spread the cost with our competitive finance packages and have total peace of mind thanks to our comprehensive warranty. Browse our range of quality spas online or give us a call for a chat to discuss how we can give you the hot tub of your dreams. Over a decade of experience in the industry means we know hot tubs inside & out, and have carefully curated a beautiful collection of spas that have desirable features, powerful pumps and reliable control systems that are economical and built to last. We also have a showroom based in Nottingham, where you can come and view the products for yourself.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

884 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Aaron and Simon arrived before the…

Aaron and Simon arrived before the expected time and within minutes had the tub off the truck and in situ. Having had a very long journey from Notts to Devon and back to Somerset they were in very good spirits.
Asked which position suited us best and took trouble ensuring we were happy.
They filled it, explained the workings, loaded up our old tub and left for home.

Totally thrilled with the experience from initial chat with Katie until the installation.

The hot tub is streets ahead of our old one

21 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dan and Simon installed my Hot Tub on…

Dan and Simon installed my Hot Tub on Monday. They were very courteous and friendly and explained everything to me about the workings of the tub. Whether I took it in or not is another thing. ( I am a pensioner) 🤣 but am enjoying it very much. Molly and Katie have helped me with accessories and maintenance plans so am very happy. I would highly recommend this company.

18 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Hot Tub and Service - The Vortex

So please with The Vortex hot tub. The service from all the H2O team was exceptional. Katie and Molly helped so much with choosing the right hot tub and getting the hot tub delivered. Sorted out the crane which was amazing to watch!
Aaron and Simon were so helpful and friendly getting the hot tub set up and explaining the chemicals needed and how to change the filters. Highly recommend a hot tub from H2O.

15 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

H2O was awesome with us in the process of buying our hot tub. They answered all my questions and concerns. Lee and Tony were brilliant in installing and showing us the bits and bobs of running and maintaining. Thanks so much!

11 de agosto de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

No response to emails

It seems my emails were not received.
The part arrived in time for me to fit. I was telephoned to see if I got the part.

Paid £10 for delivery and it was sent by snail mail took 4 days for delivery.
Part was correct. Will use them again.

7 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

First of all we absolutely love our…

First of all we absolutely love our just for 2 hot tub really enhances the space in our garden we had some teething problems when Aaron and Simon turned ie limited access but with a bit of forward thinking and problem solving we soon had this figured out and was able to get the just for 2 set up in no time cheers lads would highly recommend h20 hot tubs and there team molly / KATIE / and the install team Aaron and Simon thank again

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tony & Lee installed our wonderful pure…

Tony & Lee installed our wonderful pure bliss hot tub on the 17th July for us and we couldn’t be happier. From placing the order H20 were supportive around all aspects of advice and delivery arrangements and used a handy watsapp service for us to share entry and position information so it would all run smoothly on the day.
We paid for the installation package and the guys were fantastic, so friendly and a credit to the company - so thank you both again.
We are so happy with our new spa, it’s stunning and easy to run and maintain.
We definitely made the perfect choice with this one, the jets are super powerful being a lower numbered jet tub, the led lights are super effective at night, more so than other models I would say with the waterline feature built in, Tony & Lee set it up so that the daily filtering system is appropriate for us and talked us through all aspects of the features, settings and maintenance.
I would highly recommend using this company to anyone looking to make a purchase.
Thank you all :-)

17 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

What a great experience from sale/purchase with Molly, pre delivery with Katie and delivery with Tony and Lee, fantastic. We are so pleased with the quality of our hot tub and it is perfect for the space we had. Many thanks and highly recommended.

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome

End to end the experience of dealing with H20 has been fantastic! Molly and Katie made the pre delivery experience seamless! Tony and Lee the delivery and installation team were stellar, nothing too much trouble and truly desrve the end of of shift beer!! Highly recommended 👌

24 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Waste of time!

My girlfriend purchased the hot tub out right…..because the billing and shipping didn’t match the order was cancelled a week later! After numerous messages to Molly and her personal mobile i was blanked but did finally get our refund…..what a waste of time

11 de julho de 2025
logotipo da H2O Hot Tubs

Resposta da H2O Hot Tubs

Dear Jay,

Because hot tubs are high‑value items, we have a strict security policy: the billing name and address must match the delivery details.

This measure protects all customers and us from fraudulent transactions and chargebacks that could leave us without either the money or the product.

Your order was cancelled under this policy once the mismatch became clear. The fact that the website allowed you to checkout under these circumstances was an error, for which we apologise.

Should you still wish to proceed, we can offer several secure alternatives:

1. Pay by bank transfer, after which we can deliver to any UK address you choose.

2. Use a payment card registered to the intended delivery address.

I believe that Molly has already suggested that your girlfriend could transfer the money to you and you could make the payment yourself but you didn't want to proceed on this basis.

Avaliado com 5 de um total de 5 estrelas

Great installation …

Tony and Lee were both knowledgeable and professional. The delivery and installation were swift and efficient with both installers working well together. They were here on time and had a great work ethic. We haven’t had a chance to try the hot tub yet but it looks great

22 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Aaron and Simon installed our H20 500…

Aaron and Simon installed our H20 500 series . They were polite and very professional. They answered any questions and concerns we had . Nothing was too much trouble.
5 stars to the both of them it's a shame all trades people weren't the same
Good on you guys. Mr RS Daw

21 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Where there's a will, there's a way!

Tony and lee overcame the challenge of a Victorian townhouse with narrow passageways and everything that's goes with that. Molly and Katie really good communication from office. Very. Happy. Customer. Thanks so much

18 de julho de 2025
Avaliação não solicitada

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