Carlos at Customer Care is an asset to HM... he is aware of your loyalty to his company and strives to achieve a win-win outcome. I have purchased 4 different products over the years and I believe i... Ver mais
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Veja o que dizem as avaliações
I have been using their Acceler8 Hair Booster for a couple of months now and nothing has changed. Although I thought there would be minimal changes in the first few weeks, which is understandable, but... Ver mais
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I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... Ver mais
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I recently spoke with Carlos and he was extremely knowledgeable and very easy to speak with. I was not initially planning to purchase a laser device, but after our conversation, I will definitely purc... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de produtos para cabelo
- Serviço de Tratamento para a Queda de Cabelo
- Centro de Saúde e Beleza
- Fabricante de tecnologia medicinal
Escrito pela empresa
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Informações de contato
1040 Holland Drive, 33487, Boca Raton, Estados Unidos
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Excelente
400 avaliações
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Hi...I had problems logging in today…
Hi...I had problems logging in today when
I wanted to place another order.
I have to tell you that I had the nicest & most
helpful customer service girl I have come
across in YEARS.
Her name is Emily.
She is the BEST rep you could have for
your wonderful company EVER!
If I had a company I sure would try to
hire like YESTERDAY!
Thank you for making my day start with
a smile!!
Your happy customer,
Sherry
20 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Dear Sherry,
Thank you immensely for your wonderful review! Your kind words truly brightened our day here at Hairmax. Providing top-notch customer service is at the core of what we do, and we're delighted to know that your experience reflected that.
Your satisfaction means the world to us, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're always here to help!
HiHi, I have bot the 82 laser device. Received esterday. Fully charged and started using but my device dosent vibrate after 30 seconds. Look like it's dosent work properly. What should I do now?
Hi,
I have bot the 82 laser device. Received esterday. Fully charged and started using but my device dosent vibrate after 30 seconds. Look like it's dosent work properly. What should I do now?
18 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Hello Nadiya,
We're sorry to hear about the issue you've encountered with your Laser 82 device. Our sincere apologies for the inconvenience.
For immediate assistance, please feel free to contact our customer service team directly at 561-314-2430.
Our experts are ready to assist you with troubleshooting the unit. We're here to ensure your device works as intended and that you're fully satisfied with your HairMax product.
my wire's hairmax 41 stopped working…
my wire's hairmax 41 stopped working after 4 years. called, emmily explained everything as we tried to see the problem over the phone. was clear needed to be looked at, went to their store in boca raton. emmily came out, took machine inside and in 20 minutes we had a fully functional like new machine. she explained EVERYTHING about future care,and gave me a sample kit of their products. never had better customer service anywhere!, thanks emmily!
14 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you for the fantastic 5-star review! We're thrilled to have exceeded your expectations. If you ever need assistance in the future, we're here for you.
power cord lost
I miss placed (or lost) the power cord for my Hairmax. I thought to call to see if I could just get a new cord and the person I talked to was very helpful. I guess I am not the only person to miss place the cord. I also have used the shampoo and conditioner that came with my device and my hair was shiny and had great volume and texture. The new cord was delivered within a week.
30 de outubro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you for the fantastic 5-star review! We're thrilled to have exceeded your expectations. If you ever need assistance in the future, we're here for you.
I wanted to take a moment to thank you…
I wanted to take a moment to thank you for this wonderful product. I am an old customer and have been using the laser combe for more than 10 years. Use it three times a week in the fall, and the rest of the year only once a week. I have never experienced losing hair again. This has totally changed my life. It gave me back my confidence, and I just love my hair. I truly recommend this product with total sincerity.
A truthful customer.
11 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that you had a positive experience with our Hairmax Laser Comb.
At this time I am going on three months…
At this time I am going on three months and have not seen any results at the moment. I will continue using as they have said sometimes it may take a bit longer
10 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you for taking the time to share your feedback on your experience with our Hairmax device. We genuinely appreciate your patience and understanding over the past three months.
We understand that waiting for results can be challenging, and we want to reassure you that your satisfaction is our top priority. It's not uncommon for visible results to take some time, and we appreciate your commitment to the process.
Typically, most of our patients start seeing noticeable results within 26 weeks of consistent use. We encourage you to continue using the device as directed, every other day, to maximize its effectiveness. If you have any questions or concerns along the way, please don't hesitate to reach out to our customer support team. We're here to assist you on your journey to healthier hair.
Awesome Customer Service
Hello, I am a new Hairmax customer. My dermatologist recommended I try this product (Hairmax Laser Band 82) a while back. I recently ordered the product and had a few questions. I called the customer service number and was actually able to talk to a "real person!" Her name was Emmily Golieb and she was awesome! Not only was she friendly, but she had some wonderful tips and is also mailing me the full owners manual as I'd like to get some more detailed information about care and use. Thank you Emily!! I am excited to start using my laser band.
8 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Mary, such a pleasure helping you, thank you so much for this glowing review! We can't wait to hear about your results in the near future! Always remember, consistency is key. Have a Hairmax day!
Hairmax Regrow works in growing hair 🤲🏼
First the the Hairmax regrow cap has helped me & my daughter, the staff at Hairmax is very professional & helpful , I want
To recognize Ann & Emily the went above & beyond in take care of our needs & gave prompt attention to our concerns .
It is the employees which make a company successful 🤲🏼💕✅
7 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for the glowing 5-star review! We're honored to have earned your trust and satisfaction. Providing excellent Customer service is what we're all about, and your feedback reinforces that we're on the right track. If you ever need anything else, don't hesitate to let us know. We're excited to have you back!
I was using another shampoo and…
I was using another shampoo and conditioner for the past 18 months, while using topical Rogaine for women. My scalp always felt dry and itchy. I honestly do not feel that way since I started using the Hairmax shampoo and conditioner. I really like these products.
7 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
We're absolutely thrilled to receive your 5-star review! Your satisfaction is our top priority, and we're elated to know we hit the mark. If there's anything else we can do for you, please feel free to reach out. We look forward to serving you again soon!
laser
the service, the quick turn around, very friendly and knowledgeable staff
6 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for your glowing 5-star review! We're absolutely delighted to have provided you with a positive experience. Your support means the world to us. If there's anything else we can do for you, please don't hesitate to let us know. We're excited to have the opportunity to serve you again!
Helpful staff.
1 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear that you had a positive experience with our customer service team. We look forward to serving you again in the future!
My associate was super helpful and…
My associate was super helpful and knowledgeable
6 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear that you had such a positive experience with us. We strive to provide top-notch customer Service and we're delighted to know that we hit the mark for you.
Great Customer Service
Emily listened to me and was able to give me the time I needed to give this product the best chance for success.
6 de novembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you for the 5-star review! I'm glad to hear that you're satisfied with the assistance. Your satisfaction is Hairmax top priority!
Negligent and unhelpful
I ordered ultima 9 classic laser comb on September 20. UPS shows no progress with shipment. When I contacted Hairmax, they requested me to claim with UPS. But my request for UPS investigation is closed by UPS on 4th October as I cannot provide merchandise detail which can only be known in detail by sender-Hairmax. I contacted Hairmax again to open claim from sender’s side on 17th October. When I asked Hairmax about the claim 13 days after the claim, Hairmax responded me without checking the current condition with UPS, saying that my investigation is closed (condition on 4th October) and asked me to open the claim again. I have paid fully for my order and haven’t received it yet after 1 month and 10 days. Hairmax should send immediate replacement. Instead, the person responding to my requests are unhelpful and negligent. So frustrating to order from
Hairmax!
31 de outubro de 2023
Avaliação não solicitada
Resposta da Hairmax
I'm truly sorry for the frustration and inconvenience you've encountered regarding the shipment of your Ultima 9 Classic Laser Comb. I fully understand how crucial this order is for you, and I deeply apologize for both the delay and the challenges you've faced in resolving this matter with UPS.
Please know that we take full responsibility for this delay and any inconvenience it has caused. I want to assure you that this situation does not align with the level of service we strive to provide. In regards to your claim, it remains in progress. The initial claim was closed on 10/11/2023. Following your request, the investigation was reopened on 10/17/2023. We are currently awaiting the resolution from the UPS claims department for your package. The deadline for the missing package claim is 11/07/2023.
Please be assured that we are doing everything in our power to expedite this process and resolve the matter to your satisfaction. Your patience and understanding during this time are greatly appreciated.
Respectfully,
Hairmax
Very helpful and understanding to my…
Very helpful and understanding great customer service with the advice and information. I have ordered two extras for family members.
I LOVE my Hairmax 82! I have had amazing results - pictures to follow soon. Quality product and customer service.
25 de outubro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you immensely for the fantastic 5-star review! We're truly grateful to have gained your trust and satisfaction. Delivering top-notch customer service is our utmost priority, and your feedback affirms that we're moving in the right direction. If there's ever anything else you need, please don't hesitate to reach out. We can't wait to welcome you back!
You Honored Your Word
I own HAIRMAX FLIP80 that would not charge. After explaining everything to a representative, I was immediately emailed a return shipping label honoring the Hairmax repair warranty. The email explained in depth what had to be done to return the FLIP80 to the Hairmax Team and what actions were going to be done to asset what was wrong. I was even informed when to expect that my machine would be repaired or replaced. The representative was professional, knowledgeable but personable about the situation I was in. It was a pleasure doing business with your company.
26 de outubro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for your glowing 5-star review! We're absolutely delighted to have provided you with a positive experience. Your support means the world to us. If there's anything else we can do for you, please don't hesitate to let us know. We're excited to have the opportunity to serve you again!
My Second Hair Max Ultima 9 comb
When purchasing my second Hair Max Ultima 9 Comb the staff assisting me from the company were very helpful and I am very pleased. I purchased my first comb back in 2020 and used it faithfully and consistently for 3+ years. I had great results with thicker hair along with new growth. I had started losing my hair from age (I'm 71 yrs. old) and possible medications. My dermatologist recommended the Hair Max and I couldn't be happier. Within 3 months I could definitely see improvements. I did purchase the second to ensure I would be getting the same great results as I did with my first comb I felt it had gone beyond its usefulness due to my many hours of use and wanted to be sure I was receiving full benefits of the comb and my efforts. ( I just wanted a new one really Ha.) The company sold me a second one at a great price and I continue to see improvements. I would recommend Hair Max to anyone suffering from thinning hair ...it really worked for me. Thank you so much Hair Max, Sincerely, R. Brunner
10 de outubro de 2023
Avaliação não solicitada
Resposta da Hairmax
We're over the moon to read your 5-star review! It's fantastic to know that you're pleased with hairmax Laser Comb. We put a lot of effort into ensuring our customers' satisfaction, and it's rewarding to see that reflected in your feedback. Should you need anything else, don't hesitate to get in touch. We can't wait to serve you again!
Love the conditioner and shampoo
I've purchased both the shampoo and conditioner. After shampooing, I rinse my hair and apply the conditioner. I leave it in for about 5 minutes and rinse it off. I let my hair air dry. Magically my frizzies are mostly gone. No, I'm not exaggerating. I love the combination, and have purchased 2 more sets to make sure I don't run out.
6 de setembro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed the shampoo and conditioner.
We can't wait to welcome you back for another fantastic experience!
Good
Since purchasing this product, my daily routine has significantly improved. It’s clear that every aspect has been crafted with care, from the intuitive and appealing design to the ease of use, making the overall experience not just satisfying but enjoyable.
23 de outubro de 2022
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for taking the time to share your experience with our product! We're absolutely thrilled to hear that it has made such a positive impact on your daily routine. Our team takes great pride in crafting every aspect with care, from the design to the functionality, to ensure it enhances your experience. It's incredibly rewarding to know that you find it not only satisfying, but enjoyable. We're grateful for your support and look forward to continuing to exceed your expectations.
Customer service helpful
Emily, the representative I spoke with was extremely informative and patient with all my questions. I am looking forward to receiving the product.
13 de outubro de 2023
Avaliação não solicitada
Resposta da Hairmax
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had such an exceptional experience with us. Our team works hard to ensure every customer feels valued and receives top-notch service. We can't wait to welcome you back soon!
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